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Sigmund AURA Reviews & Product Details

What is Sigmund AURA? Sigmund AURA is an advanced EHR, with a fully integrated AI platform designed to enhance behavioral health and addiction treatment. It combines intelligent automation, predictive analytics, and seamless workflows to improve clinical efficiency, financial performance, and patient care. Clinical Intelligence & Workflow Automation AURA streamlines the entire treatment process with AI-powered assessments, automated documentation, and real-time insights. By reducing administrative burdens, clinicians can focus more on personalized care and better patient outcomes. The system also supports comprehensive treatment planning, medication management, and telehealth integration. Seamless Patient & Revenue Management From admissions to discharge, AURA ensures smooth patient coordination with scheduling, progress tracking, and team communication tools. Its built-in revenue cycle management (RCM) automates insurance verification, claims processing, and billing, reducing denials and maximizing reimbursements. Secure, Scalable, and Compliant AURA is HIPAA-compliant and built with industry-leading security protocols, ensuring patient data is protected. Its scalable design makes it a perfect fit for organizations of all sizes, from small practices to large treatment networks. By integrating AI with behavioral health expertise, Sigmund AURA transforms care delivery, enhances efficiency, and drives financial sustainability—all in one powerful platform.

Seller

Sigmund Software

Discussions

Sigmund AURA Community

Languages Supported

English

Overview by

Heather busby

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Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/28/2022

"The WORST EMR, for all time, EVER. Run Away."

0/5

What do you like best about Sigmund AURA?

I cannot think of any upsides. Any so called "savings" cannot be worth the living hell of being forced to use Aura. Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

Sigmund Aura EMR greatly increases medication prescription errors. I am unable to prescribe albuterol using the software as it generates an error message about the units. The software does not remember if the medication is Brand or generic, and I have to ask my patient every visit. Aura does not keep good records of the last prescription, and if a medication is entered in error, it cannot be deleted, which causes the error to persist and leads to continued errors.

The program forces one to enter times for meds to be taken; I am sorry, but I do not usually need to micromanage these things. When prescribing nicotine gum, having to click a time every half hour is well and truly ridiculous.

I have used EPIC, Practice Fusion, Kareo, Office Ally, OneTouch, and other EMRs. Aura is the worst. Review collected by and hosted on G2.com.

Kasi H.

Executive Director, Founder

Mid-Market (51-1000 emp.)

8/23/2022

"Horrific and crippling experience"

0/5

What do you like best about Sigmund AURA?

Nothing. Everything they promise is false and they don't deliver Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

Expensive

Billing codes change on their own sporadically causing issues

Implementation is not done properly Review collected by and hosted on G2.com.

What problems is Sigmund AURA solving and how is that benefiting you?

It is causing all of the problems my business has experienced since switching

My company switched to Sigmund in July 2021. Our revenue, which had seen steady growth every month since 2016 , immediately plummeted in HALF. The program was never set up to bill correctly. They limit the number of people who can request support tickets and they make you pay for support and training. After begging the CEO for help for months to fix the billing situation, he suggested I switch to their billing company. I did- and the losses got worse.

I am happy to share details of my story with anyone who is considering using Sigmund. Please feel free to email or call me.

Even this week, all of our billing codes for the entire year changed overnight from 90837 individual therapy to residential therapy, triggering hundreds of denials and causing countless hours of work to change them back. The entire year (Jan to August).

Aura is not intuitive to use. It is constantly going down, there are a million bugs in the software that inhibit the user experience. Everything about it is smoke and mirrors and it’s not worth the price. Review collected by and hosted on G2.com.

Christopher D.

Master Clinician

Mid-Market (51-1000 emp.)

1/25/2022

"Easy to use but limited in terms of what it can do."

3/5

What do you like best about Sigmund AURA?

Sigmund Aura allows our office (an inpatient, substance abuse rehabilitation center) easy and seamless record management. When patients enter our facility, their intake is through multiple departments. Sigmund Aura allows each department to see the patient's records and previously entered information. Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

Sigmund Aura is very slow. It often struggles to load any images and adds undue wait time. It is far too easy to create a document in error and far too complicated to remove that document. The search feature is mainly ineffective and cumbersome; it is almost useless. Review collected by and hosted on G2.com.

Recommendations to others considering Sigmund AURA:

It is easy to use, but its limitations speak louder than ease. Review collected by and hosted on G2.com.

What problems is Sigmund AURA solving and how is that benefiting you?

It creates an easy way to gain quick insight into a patient's history. Sigmund Aura makes it relatively easy to flag a patient's record for things like suicidal ideation, mental health concerns, existing physical ailments, and treatment history. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

7/29/2021

"Great Platform - Organized and Solves Problems"

4.5/5

What do you like best about Sigmund AURA?

Records and documents are easily accessible and streamlines things for ease of use. AURA is am intuiative program that is easy to look at and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

Has some glitches once in a while - will freeze or delay when entering information. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/8/2019

"Great customer support"

5/5

What do you like best about Sigmund AURA?

I like that you can customize Aura to fit your specific needs, even the colors can coordinate. Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

There are some inefficiencies in the design. I would like to be able to select and deselect staff to schedule without having to click through the funnel. Review collected by and hosted on G2.com.

Recommendations to others considering Sigmund AURA:

It’s a process to implement, but the team is there to help you every step of the way. You get hours and hours of available one on one training. Review collected by and hosted on G2.com.

What problems is Sigmund AURA solving and how is that benefiting you?

We have had some problems come up as we implement it, but the customer support is wonderful. They are quick to respond and set up go to meetings to help as soon as they can. Review collected by and hosted on G2.com.

Kyle B.

Director Of Information Technology

Computer Networking

Mid-Market (51-1000 emp.)

10/5/2019

"Great Product"

5/5

What do you like best about Sigmund AURA?

The product is very easy to use and is very easy to customize. The clinical staff loves the product. Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

The biggest complaint is the look. Everyone wishes the interface was more modern and had a cleaner crispier look like a Mac. Review collected by and hosted on G2.com.

Recommendations to others considering Sigmund AURA:

Test the software out. It is pretty amazing also ask them to set up a sandbox for you to play with. It really helped us to know that this was the software for us. Review collected by and hosted on G2.com.

What problems is Sigmund AURA solving and how is that benefiting you?

Easier software to use. Better for us to grow Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

6/6/2019

"Sigmund Aura- very user friendly"

5/5

What do you like best about Sigmund AURA?

It is very intuitive and easy to navigate. It offers many different dimensions and reports that are great for tracking client data. Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

Some of the reports do not work and the system isn't able to pull some specific information Review collected by and hosted on G2.com.

Recommendations to others considering Sigmund AURA:

Great software that is easy to use and easy to train employees to use! Review collected by and hosted on G2.com.

What problems is Sigmund AURA solving and how is that benefiting you?

They are able to create specific reports for the company and alter many parts of the EMR to benefit the company and meet our needs Review collected by and hosted on G2.com.

Abhilesh G.

Laboratory Analyst

Chemicals

Mid-Market (51-1000 emp.)

4/16/2019

"Good application till date for medical usage"

4/5

What do you like best about Sigmund AURA?

The ease of use to pull the medical results is what everyone is looking for and this exactly does what it says. Review collected by and hosted on G2.com.

What do you dislike about Sigmund AURA?

Nothing much to dislike but some complicated stuff to analyze. If the results r explained in simple language it would be great Review collected by and hosted on G2.com.