# Sigmund AURA Reviews **Vendor:** Sigmund Software **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 2.9/5.0 **Total Reviews:** 15 ## About Sigmund AURA What is Sigmund AURA? Sigmund AURA is an advanced EHR, with a fully integrated AI platform designed to enhance behavioral health and addiction treatment. It combines intelligent automation, predictive analytics, and seamless workflows to improve clinical efficiency, financial performance, and patient care. Clinical Intelligence & Workflow Automation AURA streamlines the entire treatment process with AI-powered assessments, automated documentation, and real-time insights. By reducing administrative burdens, clinicians can focus more on personalized care and better patient outcomes. The system also supports comprehensive treatment planning, medication management, and telehealth integration. Seamless Patient & Revenue Management From admissions to discharge, AURA ensures smooth patient coordination with scheduling, progress tracking, and team communication tools. Its built-in revenue cycle management (RCM) automates insurance verification, claims processing, and billing, reducing denials and maximizing reimbursements. Secure, Scalable, and Compliant AURA is HIPAA-compliant and built with industry-leading security protocols, ensuring patient data is protected. Its scalable design makes it a perfect fit for organizations of all sizes, from small practices to large treatment networks. By integrating AI with behavioral health expertise, Sigmund AURA transforms care delivery, enhances efficiency, and drives financial sustainability—all in one powerful platform. ## Sigmund AURA Reviews ### 1. The WORST EMR, for all time, EVER. Run Away. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Sigmund AURA?** I cannot think of any upsides. Any so called "savings" cannot be worth the living hell of being forced to use Aura. **What do you dislike about Sigmund AURA?** Sigmund Aura EMR greatly increases medication prescription errors. I am unable to prescribe albuterol using the software as it generates an error message about the units. The software does not remember if the medication is Brand or generic, and I have to ask my patient every visit. Aura does not keep good records of the last prescription, and if a medication is entered in error, it cannot be deleted, which causes the error to persist and leads to continued errors. The program forces one to enter times for meds to be taken; I am sorry, but I do not usually need to micromanage these things. When prescribing nicotine gum, having to click a time every half hour is well and truly ridiculous. I have used EPIC, Practice Fusion, Kareo, Office Ally, OneTouch, and other EMRs. Aura is the worst. **What problems is Sigmund AURA solving and how is that benefiting you?** Um.. none? ### 2. Horrific and crippling experience **Rating:** 0.0/5.0 stars **Reviewed by:** Kasi H. | Executive Director, Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Sigmund AURA?** Nothing. Everything they promise is false and they don't deliver **What do you dislike about Sigmund AURA?** Expensive Billing codes change on their own sporadically causing issues Implementation is not done properly **What problems is Sigmund AURA solving and how is that benefiting you?** It is causing all of the problems my business has experienced since switching My company switched to Sigmund in July 2021. Our revenue, which had seen steady growth every month since 2016 , immediately plummeted in HALF. The program was never set up to bill correctly. They limit the number of people who can request support tickets and they make you pay for support and training. After begging the CEO for help for months to fix the billing situation, he suggested I switch to their billing company. I did- and the losses got worse. I am happy to share details of my story with anyone who is considering using Sigmund. Please feel free to email or call me. Even this week, all of our billing codes for the entire year changed overnight from 90837 individual therapy to residential therapy, triggering hundreds of denials and causing countless hours of work to change them back. The entire year (Jan to August). Aura is not intuitive to use. It is constantly going down, there are a million bugs in the software that inhibit the user experience. Everything about it is smoke and mirrors and it’s not worth the price. ### 3. Easy to use but limited in terms of what it can do. **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher D. | Master Clinician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Sigmund AURA?** Sigmund Aura allows our office (an inpatient, substance abuse rehabilitation center) easy and seamless record management. When patients enter our facility, their intake is through multiple departments. Sigmund Aura allows each department to see the patient's records and previously entered information. **What do you dislike about Sigmund AURA?** Sigmund Aura is very slow. It often struggles to load any images and adds undue wait time. It is far too easy to create a document in error and far too complicated to remove that document. The search feature is mainly ineffective and cumbersome; it is almost useless. **Recommendations to others considering Sigmund AURA:** It is easy to use, but its limitations speak louder than ease. **What problems is Sigmund AURA solving and how is that benefiting you?** It creates an easy way to gain quick insight into a patient's history. Sigmund Aura makes it relatively easy to flag a patient's record for things like suicidal ideation, mental health concerns, existing physical ailments, and treatment history. ### 4. Great Platform - Organized and Solves Problems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Sigmund AURA?** Records and documents are easily accessible and streamlines things for ease of use. AURA is am intuiative program that is easy to look at and easy to navigate. **What do you dislike about Sigmund AURA?** Has some glitches once in a while - will freeze or delay when entering information. **What problems is Sigmund AURA solving and how is that benefiting you?** Streamlining many doscuments and records in one place; easy to share among peers and enter notes, view changes/history, and visualize an entire portfolio with efficient sub-parts. ### 5. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Sigmund AURA?** I like that you can customize Aura to fit your specific needs, even the colors can coordinate. **What do you dislike about Sigmund AURA?** There are some inefficiencies in the design. I would like to be able to select and deselect staff to schedule without having to click through the funnel. **Recommendations to others considering Sigmund AURA:** It’s a process to implement, but the team is there to help you every step of the way. You get hours and hours of available one on one training. **What problems is Sigmund AURA solving and how is that benefiting you?** We have had some problems come up as we implement it, but the customer support is wonderful. They are quick to respond and set up go to meetings to help as soon as they can. ### 6. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Director Of Information Technology, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2019 **What do you like best about Sigmund AURA?** The product is very easy to use and is very easy to customize. The clinical staff loves the product. **What do you dislike about Sigmund AURA?** The biggest complaint is the look. Everyone wishes the interface was more modern and had a cleaner crispier look like a Mac. **Recommendations to others considering Sigmund AURA:** Test the software out. It is pretty amazing also ask them to set up a sandbox for you to play with. It really helped us to know that this was the software for us. **What problems is Sigmund AURA solving and how is that benefiting you?** Easier software to use. Better for us to grow ### 7. Sigmund Aura- very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Sigmund AURA?** It is very intuitive and easy to navigate. It offers many different dimensions and reports that are great for tracking client data. **What do you dislike about Sigmund AURA?** Some of the reports do not work and the system isn't able to pull some specific information **Recommendations to others considering Sigmund AURA:** Great software that is easy to use and easy to train employees to use! **What problems is Sigmund AURA solving and how is that benefiting you?** They are able to create specific reports for the company and alter many parts of the EMR to benefit the company and meet our needs ### 8. Good application till date for medical usage **Rating:** 4.0/5.0 stars **Reviewed by:** Abhilesh G. | Laboratory Analyst, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Sigmund AURA?** The ease of use to pull the medical results is what everyone is looking for and this exactly does what it says. **What do you dislike about Sigmund AURA?** Nothing much to dislike but some complicated stuff to analyze. If the results r explained in simple language it would be great **What problems is Sigmund AURA solving and how is that benefiting you?** I use them to generate medical results and prepare the data sheet ### 9. Fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Sigmund AURA?** This is the best ever. Incant wait to get an upgrade **What do you dislike about Sigmund AURA?** Nothing is absolutely wrong with this service **What problems is Sigmund AURA solving and how is that benefiting you?** So many ### 10. Best medical results generating app **Rating:** 4.0/5.0 stars **Reviewed by:** abhilesh g. | abhilesh, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Sigmund AURA?** Ease of use and detailed data sheets are convenient **What do you dislike about Sigmund AURA?** The language should be more easy for common people **What problems is Sigmund AURA solving and how is that benefiting you?** Prepaing data sheets and analysis ### 11. Pretty Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Maria P. | Therapeutic Assistant, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2018 **What do you like best about Sigmund AURA?** I like using Sigmund rather than Aura to document, it’s a little more user friendly. I like the tabs which make it so much easier to navigate and find what I need. **What do you dislike about Sigmund AURA?** I dislike how I can’t delete something I put in. Sometimes I don’t realize I’m on the wrong patient until I’ve already added something & I can’t go back and delete the addition.also for Sigmund you have to download it every time. Although it doesn’t take but a minute. **Recommendations to others considering Sigmund AURA:** Always double check yourself! **What problems is Sigmund AURA solving and how is that benefiting you?** It is a pretty easy program to explain and use. Typically, it doesnt take a new hire long to get accustomed to it. ### 12. Freezes **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2019 **What do you like best about Sigmund AURA?** I like the ability to customize the colors. **What do you dislike about Sigmund AURA?** It freezes constantly, things disappear out the system. We work in medical that’s not okay! **Recommendations to others considering Sigmund AURA:** Shop around. **What problems is Sigmund AURA solving and how is that benefiting you?** We are able to accurately keep up with medications. ### 13. User friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Sigmund AURA?** It is a user friendly system and easy for group notes **What do you dislike about Sigmund AURA?** The presentation of the system looks outdated **What problems is Sigmund AURA solving and how is that benefiting you?** Case notes ### 14. Sigmund is slow and outdated it cannot function correctly with a large business using it **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Sigmund AURA?** it's a little better than the old sigmund **What do you dislike about Sigmund AURA?** it's so slow, it takes forever to load things **Recommendations to others considering Sigmund AURA:** it's slow **What problems is Sigmund AURA solving and how is that benefiting you?** nothing ### 15. Not easy to navigate, often experience issues **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Sigmund AURA?** Ability to mark document as error. Also liked being able to expand and collapse documents **What do you dislike about Sigmund AURA?** Not very user friendly/intuitive. Outdated appearance and overall performance. **What problems is Sigmund AURA solving and how is that benefiting you?** Billing codes ## Sigmund AURA Discussions - [What is Sigmund AURA used for?](https://www.g2.com/discussions/what-is-sigmund-aura-used-for) - [View Sigmund AURA pricing details and edition comparison](https://www.g2.com/products/sigmund-aura/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+16%3A14%3A49+-0500&secure%5Bsession_id%5D=d99a3ec9-cf06-48b7-83d1-2005f88c7770&secure%5Btoken%5D=207e97eb864627bfb16e0db4f8443cd4ea25bb83e691b67ba1de10e15ff765eb&format=llm_user) ## Sigmund AURA Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Generative AI** - AI Text Summarization **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution ## Top Sigmund AURA Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews)