Shift Payment Reviews & Product Details

They offer good rates, but read the find prints. Review collected by and hosted on G2.com.

Was told by our rep Richard that there were no contacts, comes to find out on the day of cancellation that there IS a contract, which you are entitled to early termination fees when cancelled. Review collected by and hosted on G2.com.

Nothing, they are garbage. Take your business somewhere else Review collected by and hosted on G2.com.

As a business owner, this company is awful to work with. I went from paying a $25/mn credit card usage to to $340/mn usage fee within two years. They most recently increased their "settle volume fee" from .05% to .25% without any notification from Feb 2024 to March 2024.

This company pray on your business. Trys to make themself essential then increases your fees through the roof. They are extremely untrustworthy. Dont be fooled by their promise of lower fees. Take your business else where Review collected by and hosted on G2.com.

Transactions are easy to find with the research tool Review collected by and hosted on G2.com.

They need to have the same features for Canadian clients Review collected by and hosted on G2.com.

Very helpful having a good account manager (Adam.) We were shut off by stripe after doing $500k+ and it nearly ruined our company, Securion accepted our business model and helped us get on board very fast - looking forward to the future working together and growing! Review collected by and hosted on G2.com.

They are continuing to update their dashboard, so more stats etc in the future (like churn/lifetime) will be great. Review collected by and hosted on G2.com.

My company enjoys working with SecurionPay, they are great professionals, responding timely, providing necessary information, very quick onboarding and great solutions.

We are looking forward to the continuation of our cooperation. Review collected by and hosted on G2.com.

No such thing, our experience so far has been impeccable. Review collected by and hosted on G2.com.

I have lasting relationships with them, I find their company great.

Adam and his team are always professional, precise and responsive.

I find they have a fantastic customer service, compared with other companies in the same business area. Review collected by and hosted on G2.com.

I can read that some people may feel disappointed because they don't accept every business, for me it is a proof that SecurionPay is reliable and built to be on the scene for a while.

Even for me who have been working with them for a few years, some of my proposals can be declined because they are not in their core business, but I can understand and accept it. Review collected by and hosted on G2.com.

Allows for real-time electronic payment authorization and reporting. It is easy to control and a very flexible system which is a wonderful feature. I love the web-based capabilities which are nice to be able to access data from an alternate location (home office). So far it is a very secure network which is always important when handling so much personal information of our customers. The reports available are easy to use, easy to read and print well. The process is very fast / the program works quickly. Review collected by and hosted on G2.com.

Pricing is very unclear unless you are already using the program. I think it is comparable to other software out there but it is hard to tell depending on what you are utilizing it for. I do wish we could access more than 24 months of past data... it is only necessary around tax time so far but sometimes a pain when we need to view old data. Customer service is not that great when we have needed assistance. In the past they are not very helpful and then do not get back to you with a solution. Hold times are pretty long which is never a good thing. Review collected by and hosted on G2.com.

Easy gateway with great success rates and uses most cards Review collected by and hosted on G2.com.

Does not show MasterCard card decline reasoning which is needed Review collected by and hosted on G2.com.

Their API gives us a huge flexibility to create payment scenarios that fit our business needs the most and provide our customers with superior user experience. Review collected by and hosted on G2.com.

Fees for high-risk merchants are very high. Review collected by and hosted on G2.com.

I can not review if I do not enter something here... NOTHING Review collected by and hosted on G2.com.

The customer service and deposits

I have been trying to get help with deposits and merchant numbers for 2 months. It has been an accounting nightmare to try and reconcile what we took in to what is deposited. I am now 3 months behind on reconciling because of the lack of service. I have called several times a week with no resolution. The worst is I spent 4 hours on a phone call and 3hr and 45 minutes of that was on hold after I told them my issue. No resolution, they created yet another case with no call or response. It has not been over a week since my last case was opened and still nothing. I would recommend anyone but Shift4the up Review collected by and hosted on G2.com.