Top 10 Sestek Speech Analytics Alternatives & Competitors

(22)4.8 out of 5

Sestek Speech Analytics is not the only option for Speech Analytics Software. Explore other competing options and alternatives. Speech Analytics Software is a widely used technology, and many people are seeking simple, easily administered software solutions with ai text summarization. Other important factors to consider when researching alternatives to Sestek Speech Analytics include customer service. The best overall Sestek Speech Analytics alternative is NiCE CXone Mpower. Other similar apps like Sestek Speech Analytics are CallMiner Eureka, Verint Speech and Text Analytics, Genesys Cloud CX, and Calabrio ONE. Sestek Speech Analytics alternatives can be found in Speech Analytics Software but may also be in AI Customer Support Agents Software or Contact Center Software.

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Best Paid & Free Alternatives to Sestek Speech Analytics

NiCE CXone Mpower
CallMiner Eureka
Verint Speech and Text Analytics
Genesys Cloud CX
Calabrio ONE
Talkdesk
JustCall
CloudTalk

Top 10 Alternatives to Sestek Speech Analytics Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Sestek Speech Analytics stacks up to the competition, check reviews from current & previous users in industries like Telecommunications, Investment Banking, and Financial Services, and find the best product for your business.

NiCE CXone Mpower

By NiCE

4.3/5

(1,725)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to Sestek Speech Analytics, NiCE CXone Mpower is:

Slower to reach roi

Categories in common with Sestek Speech Analytics:

By CallMiner

Product Description

Reviewers say compared to Sestek Speech Analytics, CallMiner Eureka is:

Slower to reach roi

Categories in common with Sestek Speech Analytics:

Speech Analytics

Verint Speech and Text Analytics

By Verint

4.4/5

(88)

Product Description

Categories in common with Sestek Speech Analytics:

Speech Analytics

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Calabrio ONE

By Calabrio

4.5/5

(374)

Product Description

Reviewers say compared to Sestek Speech Analytics, Calabrio ONE is:

Slower to reach roi

Categories in common with Sestek Speech Analytics:

By Talkdesk

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Sestek Speech Analytics, Talkdesk is:

Slower to reach roi

Categories in common with Sestek Speech Analytics:

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Sestek Speech Analytics:

By CloudTalk

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to Sestek Speech Analytics, CloudTalk is:

More usable

Categories in common with Sestek Speech Analytics:

By Invoca

Product Description

Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies

Categories in common with Sestek Speech Analytics:

Speech Analytics