# ServiceSource Reviews
**Vendor:** ServiceSource International  
**Category:** [User Experience (UX) Design Services Providers](https://www.g2.com/categories/user-experience-ux-design-services)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 4
## About ServiceSource
ServiceSource International, Inc. (NASDAQ:SREV) helps the world’s leading brands grow closer to their customers. As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients. Leveraging a robust technology suite, predictive data models and more than 3,000 revenue delivery professionals speaking 45 languages, only ServiceSource brings to market nearly 20 years of expertise and the ability to drive recurring revenue growth to more than 170 countries.




## ServiceSource Reviews
  ### 1. Worth the cost

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jami M. | Associate Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2021

**What do you like best about ServiceSource?**

The system, although a little slow to learn, really has helped in understanding what our customers need to generate positive closure. From start to finish, we know how to keep our clientele happy and it has helped to create additional sales and new contracts from existing customers.

**What do you dislike about ServiceSource?**

It was hard to get consistent help from the same person or team. Don't knoe if that is due to high turnover or just their process.

**What problems is ServiceSource solving and how is that benefiting you?**

Definitely helps to bridge the gap between the beginning and end of a project with a customer. Helps to buid raport in places we qpuld not normally think of.

  ### 2. Powerful tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Victoria W. | Payroll Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 08, 2021

**What do you like best about ServiceSource?**

Creates customer bank for future use and easy to use.

**What do you dislike about ServiceSource?**

Creating the original customer and sales links.

**Recommendations to others considering ServiceSource:**

Have a good base for what you want regarding marketing services first.

**What problems is ServiceSource solving and how is that benefiting you?**

Getting attraction to our site.

  ### 3. Love their reporting dashboard!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Polina P. | Payments Lead - Americas, Enterprise (> 1000 emp.)

**Reviewed Date:** April 06, 2020

  ### 4. Great way to manage customer contract renewals process

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 26, 2018

**What do you like best about ServiceSource?**

The fact that it's cloud-based means I can manage this from wherever I am. Very flexible.

**What do you dislike about ServiceSource?**

Product integration with other tools can be daunting if inexperienced.

**What problems is ServiceSource solving and how is that benefiting you?**

Health metrics helps our business understand which customers we should focus on. This helps with customer retention.


## ServiceSource Discussions
  - [When was ServiceSource founded?](https://www.g2.com/discussions/when-was-servicesource-founded)
  - [Is ServiceSource a good company?](https://www.g2.com/discussions/is-servicesource-a-good-company)
  - [Where is ServiceSource based?](https://www.g2.com/discussions/where-is-servicesource-based)

- [View ServiceSource pricing details and edition comparison](https://www.g2.com/products/servicesource/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A13%3A31+-0500&secure%5Bsession_id%5D=83243d5a-d946-4f1f-8207-1a513e71e48f&secure%5Btoken%5D=4aae8c81122d77e30dff0e7c7b67c697d7012b44a6f59061f8ad3cc441638bed&format=llm_user)

## ServiceSource Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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