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ServiceSource

ServiceSource Alternatives & Competitors

(2)3.3 out of 5

Looking for alternatives to ServiceSource? Tons of people want Customer Success Software to help with playbooks, custom triggers, and surveys. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Success Software that reviewers voted best overall compared to ServiceSource. Based on reviewer data you can see how ServiceSource stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Gainsight, ChurnZero, HubSpot Service Hub, and Totango are the most popular alternatives and competitors to ServiceSource.

Top Alternatives to ServiceSource

  • Gainsight
  • ChurnZero
  • HubSpot Service Hub
  • Totango
  • Accelo

Top 20 Alternatives & Competitors to ServiceSource

    #1
    #1
  1. Gainsight

    (730)4.4 out of 5
    Optimized for quick response

    A complete customer success platform

    Categories in common with ServiceSource:
  2. A complete customer success platform

    Categories in common with ServiceSource:

    SB
    Centralised hub for all CS activity, timeline is great for tracking meetings, nice to have a healthscore for a customer to understand where you are with a customer. Being able to send Mass emails...Read more
    #2
    #2
  3. ChurnZero

    (415)4.7 out of 5
    Optimized for quick response

    ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

    Categories in common with ServiceSource:
  4. ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

    Categories in common with ServiceSource:

    Jeremy K.
    JK
    Great option for a scale-up: - Helps connect a bunch of different data sources (salesforce, usage data, zendesk, intercom, NPS,...) in one place, to get a great overview for each account, the...Read more
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    #3
    #3
  5. HubSpot Service Hub

    (521)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with ServiceSource:
  6. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with ServiceSource:

    UC
    You can customize it based on your needs You can easily modify the pipeline, tags... and get proper analytics Easy to set up fast The chat is good Webform simple but good
    #4
    #4
  7. Totango

    (340)4.3 out of 5
    Optimized for quick response

    Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with ServiceSource:
  8. Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with ServiceSource:

    MS
    Instant notifications, can engage customers instantly.
    #5
    #5
  9. Accelo

    (242)4.4 out of 5

    Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

    Categories in common with ServiceSource:
  10. Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

    Categories in common with ServiceSource:

    MC
    Accelo presents complete project management features from start to finish, being one of my favorite aspects in relation to software, giving excellent information about the ideas in progress of each...Read more
    #6
    #6
  11. WorkRamp

    (196)4.3 out of 5

    WorkRamp is a modern training software that helps growing customer facing teams onboard, train, and certify their employees. The platform empowers reps to be more productive by taking training and knowledge materials to where they already work like SFDC, Slack and Chrome. Paired with dynamic and engaging learning paths and certifications, WorkRamp starts having an impact on team success immediately.

    Categories in common with ServiceSource:
  12. WorkRamp is a modern training software that helps growing customer facing teams onboard, train, and certify their employees. The platform empowers reps to be more productive by taking training and knowledge materials to where they already work like SFDC, Slack and Chrome. Paired with dynamic and engaging learning paths and certifications, WorkRamp starts having an impact on team success immediately.

    Categories in common with ServiceSource:

    John L.
    JL
    Seen a lot of LMS software in my day, and Workramp is by far the best: Easy-to-use, great product, fantastic team, and scales well for growing companies. Don't overthink your LMS vendor selection...Read more
    #7
    #7
  13. ClientSuccess

    (153)4.6 out of 5

    ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform

    Categories in common with ServiceSource:
  14. ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform

    Categories in common with ServiceSource:

    Dorina T.
    DT
    The Pulse and the reason codes Customizable Success Score Integration with Gmail Reporting Good support from the team
    #8
    #8
  15. ProfitWell

    (124)4.9 out of 5

    ProfitWell provides subscription and SaaS metrics that are 100% accurate and absolutely free. Sign up takes 1-click, giving you access to your monthly recurring revenue, churn, lifetime value, and all of your other necessary subscription financial metrics. Integrates with Stripe, Braintree, Zuora, Chargebee, Chargify, Recurly, and others with the ProfitWell API.

    Categories in common with ServiceSource:
  16. ProfitWell provides subscription and SaaS metrics that are 100% accurate and absolutely free. Sign up takes 1-click, giving you access to your monthly recurring revenue, churn, lifetime value, and all of your other necessary subscription financial metrics. Integrates with Stripe, Braintree, Zuora, Chargebee, Chargify, Recurly, and others with the ProfitWell API.

    Categories in common with ServiceSource:

    Tom H.
    TH
    We've been using Profitwell for a few months now and it's firmly become our go-to platform for understanding our user behaviour and its impacts on subscription revenue. Highlights are the...Read more
    #9
    #9
  17. Planhat

    (110)4.7 out of 5

    Planhat is a Customer Success Platform built to make Customer Success simple.

    Categories in common with ServiceSource:
  18. Planhat is a Customer Success Platform built to make Customer Success simple.

    Categories in common with ServiceSource:

    Chloe  H.
    CH
    - Being able to create reports which update in real-time to show which customers need my attention. - Having health scores which update in real-time - Easy to log all activities on an account
    #10
    #10
  19. UserIQ

    (107)4.4 out of 5
    Optimized for quick response

    Automated and effective in-app data engine and engagement tool

    Categories in common with ServiceSource:
  20. Automated and effective in-app data engine and engagement tool

    Categories in common with ServiceSource:

    Shawn C.
    SC
    The tracking has been on par and exactly what we needed as we were changing the whole UI/UX experience. It has been really helpful to track the usage increase since upgrading the platform.
    #11
    #11
  21. TaskRay

    (98)4.4 out of 5
    Optimized for quick response

    TaskRay helps businesses onboard customers faster and more efficiently. By using TaskRay’s templating and automation functions high tech, SaaS, Wealth Management, Manufacturing, and Franchising businesses can build systems that scale whether they have 100 customers or 10,000 customers.

    Categories in common with ServiceSource:
  22. TaskRay helps businesses onboard customers faster and more efficiently. By using TaskRay’s templating and automation functions high tech, SaaS, Wealth Management, Manufacturing, and Franchising businesses can build systems that scale whether they have 100 customers or 10,000 customers.

    Categories in common with ServiceSource:

    UA
    We find the plan view so helpful in visualizing the work to do and the dependencies to get there. With so many projects running concurrently (100+) we needed a tool that could help us stay on top...Read more
    #12
    #12
  23. ZoomInfo InboxAI

    (80)4.1 out of 5
    Optimized for quick response

    ZoomInfo InboxAI recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

    Categories in common with ServiceSource:
  24. ZoomInfo InboxAI recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

    Categories in common with ServiceSource:

    Cody K.
    CK
    What I find most helpful is how granular you can make your searches from one person to the next or when digging into the profile of a company that fits a specific market we show resonates with our...Read more
    #13
    #13
  25. Skilljar

    (70)4.7 out of 5
    Optimized for quick response

    Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).

    Categories in common with ServiceSource:
  26. Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).

    Categories in common with ServiceSource:

    Giovanna C.
    GC
    Easy course creation in a variety of formats, branding customization, detailed analytics, asset repository.
    #14
    #14
  27. Klient PSA

    (63)4.4 out of 5

    Klient helps companies transform service delivery and client success with our next-generation Professional Services Automation (PSA) solution built 100% native on the industry's leading cloud platform from Salesforce. Krow provides a complete PSA solution by combining project management tools with resource planning, time & expense, time-off management, billing, social collaboration, document sharing, and analytics delivering a 10x faster deployment than traditional PSA solutions.

    Categories in common with ServiceSource:
  28. Klient helps companies transform service delivery and client success with our next-generation Professional Services Automation (PSA) solution built 100% native on the industry's leading cloud platform from Salesforce. Krow provides a complete PSA solution by combining project management tools with resource planning, time & expense, time-off management, billing, social collaboration, document sharing, and analytics delivering a 10x faster deployment than traditional PSA solutions.

    Categories in common with ServiceSource:

    UI
    What is like best is the easy of creating a project and creating the subtasks within.
    #15
    #15
  29. Catalyst

    (59)4.7 out of 5

    Serve customers better from day one. The simplest software for powerful customer management.

    Categories in common with ServiceSource:
  30. Serve customers better from day one. The simplest software for powerful customer management.

    Categories in common with ServiceSource:

    Arthur J.
    AJ
    Catalyst has a clean and simple UI which makes it a breeze to store your notes, create actionable tasks, and get quick at-a-glance information. I also am hugely appreciative of the account team and...Read more
    #16
    #16
  31. Liferay Digital Experience Platform

    (52)4.3 out of 5

    Open source portal, content, collaboration software.

    Categories in common with ServiceSource:
  32. Open source portal, content, collaboration software.

    Categories in common with ServiceSource:

    Sven .
    S
    Has a lot of options anda with time its easy to use
    #17
    #17
  33. inSided Online Community Platform

    (51)4.5 out of 5
    Optimized for quick response

    Build, integrate and manage branded customer communities across digital touchpoints and devices

    Categories in common with ServiceSource:
  34. Build, integrate and manage branded customer communities across digital touchpoints and devices

    Categories in common with ServiceSource:

    JK
    The inSided community platform is a very powerfull community platform, combining a range of related features: forums, blogs, events, ideation, product updates and more. It is very customizable and...Read more
    #18
    #18
  35. Natero

    (50)4.1 out of 5

    Natero helps Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort.

    Categories in common with ServiceSource:
  36. Natero helps Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort.

    Categories in common with ServiceSource:

    AC
    The ability to track all of my account's engagement via health scores and to see this information nicely in graphs. Echo has been very helpful in getting my staff trained.
    #19
    #19
  37. Custify

    (50)5.0 out of 5

    Next-Generation Customer Success Software For B2B SaaS

    Categories in common with ServiceSource:
  38. Next-Generation Customer Success Software For B2B SaaS

    Categories in common with ServiceSource:

    Stefan-Tudor M.
    SM
    There are many features in Custify our team loves. The health scores are especially great for us since we tied them with alerts so we get notified on each new change. The segmentation and reports...Read more
    #20
    #20
  39. Strikedeck

    (48)4.5 out of 5

    Strikedeck is a Customer Success solution that easily implements all of business processes and data fields to increase customer engagement with workflow automation and personalization.

    Categories in common with ServiceSource:
  40. Strikedeck is a Customer Success solution that easily implements all of business processes and data fields to increase customer engagement with workflow automation and personalization.

    Categories in common with ServiceSource:

    AE
    Very flexible in terms of what fields can be displayed. Add as many custom fields as you want. Health scoring is not prescribed -- can flex to your company's data. Our CSM is willing and available...Read more