ServiceSource Alternatives & Competitors
Looking for alternatives to ServiceSource? Tons of people want Customer Success software to help with churn risk, custom triggers, and customer monitoring. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Customer Success software that reviewers voted best overall compared to ServiceSource. Based on reviewer data you can see how ServiceSource stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.
content
Market Segment
Top 20 Alternatives & Competitors to ServiceSource
Gainsight
(248)4.4 out of 5Optimized for quick responseA complete customer success platformChurnZero
(147)4.7 out of 5Optimized for quick responseChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.ClientSuccess
(101)4.5 out of 5ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management PlatformTotango
(96)4.3 out of 5Optimized for quick responseBy monitoring customer behavior and usage in applications – along with critical relationship data from CRM, billing, and other systems – Totango uncovers customer insights that help you understand which customers need your attention and why.Natero
(44)4.1 out of 5Natero helps Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort.Planhat
(42)4.7 out of 5Planhat is Software for Customer Success.Bolstra
(36)4.3 out of 5Optimized for quick responseBolstra is an agile customer success management platform that helps companies plan, manage and engage with their customers.Amity
(20)4.5 out of 5Amity is the single platform for managing the entire SaaS customer lifecycle. With the ability to track customer engagement and proactively manage customer value, you succeed in all three-core stages: Get Customers, Keep Customers, and Grow Customers.Strikedeck
(19)4.7 out of 5Strikedeck is a Customer Success solution that easily implements all of business processes and data fields to increase customer engagement with workflow automation and personalization.Beynd Client Onboarding
(14)4.9 out of 5Beynd facilitates a seamless transition between your sales and implementation staff. Our product simplifies complex implementation, on-boarding, and sales processes by keeping the customer, internal staff, and 3rd parties on the same page. This is done by an intuitive interface that communicates progress to all parties in a meaningful and thoughtful way.Client Share
(17)4.7 out of 5Client Share is the first Customer Success SaaS platform built to improve the relationship between Buyers and Suppliers.Chameleon
(13)4.2 out of 5Slack-like user onboarding without writing code. Companies can use Chameleon to build, test and manage interactive product walkthroughs customized for each user.Salesmachine
(13)4.3 out of 5Salesmachine is a realtime scoring platform that follow the health of customers in realtime and generates automatic tasks, emails & notifications to increase conversion rate and reduce churn!AcademyOcean
(12)5.0 out of 5AcademyOcean is an academy builder for SaaS companies designed to engage and educate customers for greater retention and satisfaction.STAMP
(11)4.1 out of 5AppsForOps
(10)4.9 out of 5Apps to automate your business operations. Run a better business today. AppsForOps Timeline is a game changing Customer Success software platform. Customer Success - powered by being in the know. It provides next level visibility on customer activity spanning your organization's people, processes and systems. It allows you to easily see the whole picture and act on what matters most.Quality Driven Software
(5)5.0 out of 5Quality Driven Software helps labor service business owners scale their businesses with a streamlined, data rich customer survey.Open Loyalty
(5)4.7 out of 5Open Loyalty is a technology for loyalty. It's 100% customizable loyalty platform with ready-to-use gamification and loyalty features, easy to set up and customize, ready to work on-line and off-lineCustomerSuccessBox
(4)4.8 out of 5CustomerSuccessBox is an actionable customer success platform for B2B SaaS companies.CorrigoPro
(3)3.0 out of 5CorrigoPro is the simplest, fastest way to get and stay connected to your customers. With CorrigoPro, you join the industry's most powerful platform to connect, market, and grow your business.
#1
"Great CS Management tool: Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to trigger tasks for CSMs based on usage and on life cycle stage has been crucial.
The customer support is fantastic. The Support desk communicates frequently when working through submitted tickets and our Client Success Manager thinks outside the box when making strategic recommendations for our business. "
See all Gainsight reviews
#2
"Time Saving and Organization: My favorite part of ChurnZero is being able to save time when contacting my book of business. I can place contacts in a play and make sure they are contacted thoroughly without having to compose an email for contact. I also enjoy the fact that I can build custom segments to organize my customers and contacts. I target a super specific customer and customize my contact with them in a fast and easy system. "
See all ChurnZero reviews
#3
"Great Organization, Helps Manage my Large Book of Business: Before using ClientSuccess, I didn't have an "official" means of managing my book of business. I did my best to keep everything written/recorded on individual Google Docs/Sheets, but it was so hard to keep track of everything. Now, Each of my clients has the own profile that displays past communications, allows me to record call notes, and even set tasks/reminders for myself. "
See all ClientSuccess reviews
#4
"Know the interests of your clients: With Totango you can easily track the use of customers in real time, which is useful to get updated information on trends, interests and changes that have been made over time.
The visualization of the data obtained through this platform is simple, but at the same time very complete. You can obtain a large amount of relevant information by viewing reports from within the system, without having to waste hours reviewing several sections, it is all in one place well summarized."
See all Totango reviews
#5
"Easy to use tool to capture progress regularly: Earlier, we used to capture a lot of account related stuff on Google Sheets. That was okay for a small team, but as we scaled from a team of 4 to 20 (and still growing) - things started getting difficult and we realised we needed a proper Customer Success tracking tool to capture all of our account related updates, actionables, goals, tasks and track them on an ongoing period.
The tool is easy to use - has several dashboards that give quick overviews, integration has easy and Natero can capture data from multiple sources which eventually decides the account Health Score - an important tracking metric for any CS team."
See all Natero reviews
#6
"The most freindly software so far, give you all the information you need easy and simple: I really love the triggers, it's really helps to follow your missions and not miss anything. the personas and the segments are absolutly amazing, you can filter anything that you want to make an orginaized menegment to all your costumers.
the services of the Planhat team is very professional and fast, with a patient attitude that just makes everything more fun and effective. "
See all Planhat reviews
#7
"Bolstra Client Success Feedback: I like the lanes in the Activity Dashboard the best. I like being able to move the cards from To Do > Doing > On Hold > Completed. This helps me prioritize my accounts."
See all Bolstra reviews
#8
"Monitoring health, actions, tasks and interactions in one place: We can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.
The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process."
See all Amity reviews
#9
"Flexible Customer Success platform, and great long-term partner: Our experience with Strikedeck has been terrific. The flexible platform was able to accommodate our somewhat unique use case, and also accommodate our changing requirements and priorities. I like the fact that functionality can easily be turned off and on, to optimize the user experience based on what's been implemented. Integration with salesforce was really easy. And the Strikedeck team is great to work with. Very responsive, best practices and guidance all along the way, and continuing access to the whole team."
See all Strikedeck reviews
#10
"Intuitive, Slick and Ready to Use: BEynd is a newer product management software that is clean, intuitive, and has a great staff behind it! One of the best parts of BEynd is the ease of use and ability to use email to give status updates. "
See all Beynd Client Onboarding reviews
#11
"Amplifies your B2B engagement perfectly.: Client Share allows us to communicate seamlessly using a variety of different media to both our members and prospects."
See all Client Share reviews
#12
"A great value tool for improving our onboarding: Chameleon offers a great way for us to onboard users to our SAAS tool which while there are others in the market, they really are out of the price point for a startup to use"
See all Chameleon reviews
#13
"A must have for sales and customer success teams: Their daily usage indicator and map is a must for any biz dev team - even if they are using Intercom.
New features such as health indicators, license utilisation ratio, analytics are relevant and helpful for Sales/CSM teams
SalesMachine listens to its customers. They are moving fast on the roadmap and involve customers in the design and testing of important features.
It becomes more useful every day thanks to their growing in/out data exchange capabilities"
See all Salesmachine reviews
#14
"Academy for our new customers: First of all – design. It's always a great pleasure to have a fancy content. Our customers share and learn all the materials we add to our academy."
See all AcademyOcean reviews
#15
"No other assessment platform like this!: We’re getting the responses we need to ensure our clients are getting the best support possible. The assessment set up is very easy. Adding contacts and creating the email campaigns is also very simple. The system gets the job done without making the user feel like there are too many options."
See all STAMP reviews
#16
"What an amazing customer success tool: I have all the information about my customers and their interactions with my organisation in one place with information coming from almost any/all of the company systems. I can see activities involving my team, the company ranging from emails exchanged to closed opportunities in the CRM system to invoices sent from the finance system. All in a neatly laid out timeline view - Its my go to app for anything customer related. "
See all AppsForOps reviews
#17
"Most engaging survey software I've used: Easy. Easy means my managers, and staff don't need me, once we have things up and running, and they USE IT. Great customer service, and responsive to feedback themselves, great people to work with. "
See all Quality Driven Software reviews
#18
"Open Loyalty is the next level, 100% customizable Customer Loyalty Platform!: In summary, Open Loyalty I liked because it is an open source platform of loyalty, with easy to configure and customize functions, ready to work online and offline. To start you can opt for a free sample, however, later, the payment is very small. So in addition to being easy and practical to use it has very cheap prices. Also, the new functions are updated frequently and it is profitable."
See all Open Loyalty reviews
#19
"Powerful 360 Customer view with fully integrated success platform : We are a Coaching Classes Management software company trusted by 900+ customers across 37 cities. CustomerSuccessBox has proved to be a great tool to give our customer success managers a 360 degree view of their accounts and take action (send emails, manage tasks, etc.) from within the platform instead of switching between tools."
See all CustomerSuccessBox reviews
#20
"Their tech support can't even work their own system: Absolutely nothing. I don't like any of these "Compliance Companies". Especially as a small business, they do nothing but cause complications when we have work to do for a large corporation."
See all CorrigoPro reviews
