ServiceSkills Reviews & Product Details

ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of more than 300 eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market.

Seller

ServiceSkills.com

Discussions

ServiceSkills Community

Languages Supported

English, French, Spanish

Solution Type

Best-of-Breed

Overview by

David Friedman (Managing Director at ServiceSkills.com)

Pricing

Pricing provided by ServiceSkills.

Basic

Starting at $1,995.00

Flat Rate Per Year

View More Pricing Information

ServiceSkills Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ServiceSkills, and what problem is it built to solve?

ServiceSkills is an eLearning platform that trains staff to communicate more effectively. Its interactive video lessons develop customer service and teamwork skills, while an included management system lets teams assign courses, track progress, and identify performance gaps.

What languages does ServiceSkills support?

ServiceSkills supports 3 languages: English, French, and Spanish.

What company sizes and industries is ServiceSkills the best fit for?

ServiceSkills appears to fit small and mid-market organizations especially well, with use across a range of industries. The most represented reviewer-reported segments include:

Company size — Small businesses: Organizations with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Healthcare, insurance, banking, automotive, construction, utilities, and education and professional training.

How long does it take to implement ServiceSkills across a team?

Teams most often report getting ServiceSkills up and running in less than a month, with some implementations completed in less than a day. Other reported timelines include one to three months, and less commonly, three to six months.

Time to go live	Relative frequency
Less than one month	Most common
Less than one day	Also reported
One to three months	Less common
Three to six months	Occasional

What customer support options does ServiceSkills provide, and how do users find the overall support experience?

Phone and email/help desk support are available. The support experience is described as responsive and helpful, with teams valuing hands-on guidance during setup and assistance with questions as they use the platform.

What features or capabilities could make ServiceSkills even more useful?

The most common improvement requests focus on broadening the learning content and making administration more flexible and intuitive.

Expand and refresh the course catalog: Add more topics, updated material, and content tailored to specific roles or industries.
Improve administrative tools: Make course and user management easier, with more flexible assignment controls and clearer reporting.

G2 reviews are authentic and verified.

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Angela L.

Doctoral Candidate

Mid-Market (51-1000 emp.)

8/31/2026

"ServiceSkills Earns an A+ for Prompt, Convenient Customer Support"

4.5/5

What do you like best about ServiceSkills?

Customer Service AFTER the purchase has been prompt and convenient! Compared to other software programs where you can never reach a human for quick answers, ServiceSkills earns an A+! My service representative, Angela Sexton, has been incredibly helpful! Her consistent follow-up and outstanding customer service have made such a difference in our experience with ServiceSkills. She is always easy to reach, quick to respond, and willing to provide guidance as I learn the system and integrate it into our training programs. I truly appreciate her support and the level of service she provides—it has made the entire process so much easier! Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

It would be nice to assign specific modules or assignments and hide the others, so as not to overwhelm my students with too much information. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

Hi Angela, thank you for your review and A+ grade! We also appreciate your kind words for our Angela who does a fantastic job for our clients. Wishing you continued good luck!

Current UserValidated ReviewerSource: Organic

Verified User in Government Administration

Mid-Market (51-1000 emp.)

10/1/2026

"Easy-to-Understand Lessons in Multiple Formats That Keep Staff Engaged"

5/5

What do you like best about ServiceSkills?

What I have enjoyed the most about ServiceSkills is the fact that it provides the "lessons" in a format that can be easily understood by many. If you prefer reading, watching, listening - ServiceSkills has you covered! I can also appreciate that staff can get a certificate to keep which keeps them engaged and proud of their accomplishments. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I'm not crazy about the way the programmed emails come through. I wish you could program the time the emails go out as well. Right now, the ServiceSkills emails go out at midnight (ServiceSkills timezone). Staff are getting emails at 1am our time which can be a painful pill to swallow for staff if they are under the assumption that the ServiceSkills Coordinator is sending emails at 1am. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

ServiceSkills have been beneficial to our teams. I am finding that the responses that I'm getting back are that some of the "lessons" are either giving them a new perspective OR they are providing refreshed information which enables them to employ it. The other thing that I have gotten some positive feedback on are the guides that Management can use to refresh their teams and perpetuate the information taught. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Kimberly P.

IT Service Delivery Manager

Enterprise (> 1000 emp.)

8/14/2026

"Detailed, Easy-to-Digest Training Modules with a Helpful Account Team"

5/5

What do you like best about ServiceSkills?

I really like the level of detail in the customer service training modules, and the fact that they’re easy for agents to digest. Our account team has also been very helpful with setting up scheduled training and keeping us informed whenever updated or new training is added. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

The admin interface can feel a bit clunky if you’re not using it all the time. It often seems like we need a refresher or retraining whenever we go in to set up new training requirements. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

Hi Kimberly, thank you so much for your review. Wishing you continued success with your employee development.

Current UserValidated ReviewerSource: G2 invite on behalf of seller

Adam J.

Senior Manager of Customer Experience

Mid-Market (51-1000 emp.)

6/22/2026

"ServiceSkills Strengthened Our Soft Skills and Boosted CSAT Above 97%"

5/5

What do you like best about ServiceSkills?

It has integrated well with our branding. The team at ServiceSkills has partnered closely with us to identify what’s most important for our staff to focus on and develop. The resources are relevant and have strengthened our team’s soft skills, which has directly resulted in an increased CSAT rating of over 97%. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

At one point, we felt we had reached the maximum value we needed from ServiceSkills because we weren’t bringing on new candidates. However, through our partnership, they added additional modules, including leadership modules, and it was helpful for our staff to go back and revisit some of the earlier modules where they needed a bit of refinement. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

We have employees who are very tenured in their roles, and some of the soft skills or newer customer experience techniques weren’t connecting well. ServiceSkills has made the learning more tangible by giving our employees a way to see and interact with these techniques, understand different approaches to handling escalations, and feel better equipped to recognize what works and what doesn’t. Review collected by and hosted on G2.com.

Validated ReviewerSource: G2 invite on behalf of seller

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

11/6/2026

"Personalized Experience Backed by Great Staff Support"

4.5/5

What do you like best about ServiceSkills?

The personalized approach and great support from the staff! Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

The library can seem a bit overwhelming at times Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

Thanks for your thoughtful review! Helping teams build stronger service and soft skills is exactly what we aim to do. We’re happy our staff support has made a difference, and we appreciate your feedback about the library feeling overwhelming.

Current UserValidated ReviewerSource: G2 invite on behalf of seller

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/14/2026

"Super Satisfied"

4.5/5

What do you like best about ServiceSkills?

The customer service is always amazing and the support on the file integration is flawless. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I don't have any issues with the product or the service. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: G2 invite on behalf of seller

Kristy W.

Customer Service Supervisor

Small-Business (50 or fewer emp.)

2/24/2026

"Easy Training Assignment and Progress Tracking with ServiceSkills"

5/5

What do you like best about ServiceSkills?

I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I really do not feel there are any downsides to ServiceSkills. The easy process of setup and assigning is great. The variety of videos and training cover not only customer interaction but also co-worker interactions. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

Customer experience is the top priority for our company. ServiceSkills gives us a better understanding and processes to better communicate with our customers. The repetitive emphasis on how to communicate, listen, and respond are key factors to be able to assist our customers at a higher level. Review collected by and hosted on G2.com.

Validated ReviewerSource: G2 invite on behalf of seller

Corinna M.

Customer Service Manager

Enterprise (> 1000 emp.)

12/8/2025

"Exceptional Customer Service Skills Training"

5/5

What do you like best about ServiceSkills?

I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy demonstrates deep knowledge and explains complex concepts in a clear, practical way that made them easy to apply in real-world scenarios.

What also stands out is the support provided. The team is responsive, professional, and went above and beyond to ensure we had all the resources and guidance I needed. Their commitment to customer success is evident, and it made a huge difference in our ability to implement what we learned effectively.

I highly recommend this service to anyone looking for high-quality customer service training backed by outstanding support! Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

There is nothing I dislike about this course. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

Customer service training is essential because it equips employees with the skills and knowledge needed to deliver exceptional experiences to customers. In today’s competitive market, customer satisfaction directly impacts loyalty, reputation, and revenue. Training ensures that representatives can:

Communicate Effectively: Learn how to listen actively, respond professionally, and resolve issues quickly.

Build Strong Relationships: Create trust and rapport, turning one-time buyers into long-term customers.

Handle Challenges Confidently: Manage difficult situations with empathy and problem-solving skills.

Maintain Consistency: Provide a uniform, high-quality experience across all touchpoints.

Adapt to Change: Stay updated on new products, technologies, and service standards.

Investing in customer service training doesn’t just improve interactions—it strengthens your brand, increases customer retention, and drives business growth. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

Hi Corinna,

Thank you for your kind review. We're delighted to be apart of your L&D efforts.

Current UserValidated ReviewerSource: G2 invite on behalf of seller

Jamillah O.

Customer Experience and Engagement Specialist

Mid-Market (51-1000 emp.)

7/1/2026

"ServiceSkills Makes Training Enjoyable with User-Friendly Videos and Great Support"

5/5

What do you like best about ServiceSkills?

ServiceSkills has an excellent staff to support you thru the process from purchase to implementation of training. The videos are user friendly, great topics and information is formatted in a way where the end users enjoy the the training. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

Nothing I can think of. Service Skills has made the training enjoyable. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

5/11/2026

"Service Skills Enhances New Hire Training and Refreshes Customer Service Skills"

5/5

What do you like best about ServiceSkills?

Service Skills supplements our existing new hire training. The training video's help not only new hires but also more tenured call center associates looking to refresh their customer service skills. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

Service Skills has an industry leading call center focus, there could be more targeted and industry specific training created in the future. Review collected by and hosted on G2.com.