1. [Home](https://www.g2.com/) 2. ... 3. [Online Course Providers](https://www.g2.com/categories/online-course-providers) 4. [ServiceSkills Discussions](https://www.g2.com/products/serviceskills/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5b3aad673a637ec68c2c73ceb88a4167/serviceskills.png "Product Avatar Image") ![Reward for good ServiceSkills reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/27017/medal.svg "Reward for good ServiceSkills reviews") ](/products/serviceskills/reviews) [ ServiceSkills ](/products/serviceskills/reviews) (151)4.8/5 ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market. Show More * * * ### 88.0 Nps Score Already have ServiceSkills? ### All ServiceSkills Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - [ # How has ServiceSkills supported your team's communication training, and what features do you find most valuable? ](/discussions/how-has-serviceskills-supported-your-team-s-communication-training-and-what-features-do-you-find-most-valuable) How has ServiceSkills supported your team's communication training, and what features do you find most valuable? [ Online Course Providers ](https://www.g2.com/tags/online-course-providers)[ Corporate Learning Management Systems ](https://www.g2.com/tags/corporate-learning-management-systems) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.&title=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is ServiceSkills used for? ](/discussions/what-is-serviceskills-used-for) What is ServiceSkills used for? [ Online Course Providers ](https://www.g2.com/tags/online-course-providers)[ Corporate Learning Management Systems ](https://www.g2.com/tags/corporate-learning-management-systems) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.&title=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 11 years ago Posted by ServiceSkills Posted by ServiceSkills More Options - [ # What is ServiceSkills.com? ](/discussions/955-what-is-serviceskills-com) Describe the ServiceSkills.com learning platform. [ Corporate LMS Software ](https://www.g2.com/tags/corporate-lms-software)[ Online Course Providers ](https://www.g2.com/tags/online-course-providers)[ Corporate Learning Management Software Questions ](https://www.g2.com/topics/corporate-learning-management) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.&title=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 11 years ago Posted by ServiceSkills Posted by ServiceSkills More Options - [ # Can you list the training content included? ](/discussions/954-can-you-list-the-training-content-included) What are the various training series installed on this learning platform. [ Corporate LMS Software ](https://www.g2.com/tags/corporate-lms-software)[ Online Course Providers ](https://www.g2.com/tags/online-course-providers)[ Corporate Learning Management Software Questions ](https://www.g2.com/topics/corporate-learning-management) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.&title=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 11 years ago Posted by ServiceSkills Posted by ServiceSkills More Options - [ # What additional learning tools are included? ](/discussions/953-what-additional-learning-tools-are-included) What else accompanies these online learning modules? [ Corporate LMS Software ](https://www.g2.com/tags/corporate-lms-software)[ Online Course Providers ](https://www.g2.com/tags/online-course-providers)[ Corporate Learning Management Software Questions ](https://www.g2.com/topics/corporate-learning-management) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.&title=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 11 years ago Posted by ServiceSkills Posted by ServiceSkills More Options - [ # Are these courses also for Learning Management Systems? ](/discussions/952-are-these-courses-also-for-learning-management-systems) Is this training content available in SCORM or AICC compliant builds, for our third party Learning Management System? [ Corporate LMS Software ](https://www.g2.com/tags/corporate-lms-software)[ Online Course Providers ](https://www.g2.com/tags/online-course-providers)[ Corporate Learning Management Software Questions ](https://www.g2.com/topics/corporate-learning-management) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.&title=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceSkills+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ServiceSkills+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%0aAsk+ServiceSkills+questions+and+get+answers+from+expert+users+in+our+ServiceSkills+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/serviceskills/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/b557dde849800c75102e93ffb64a03e2/serviceskills.svg "Product Avatar Image") ### Have you used ServiceSkills before? Answer a few questions to help the ServiceSkills community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fserviceskills%2Fdiscuss%3Fsmall_ask%3Dserviceskills) No ## Top Contributors in ServiceSkills 1 ![David F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David F.") DF Loading... ### [David F.](https://www.g2.com/users/98203e09-1ddc-4390-8724-2454d1c09ff9 "David F.") Managing Director 4 pts