# ServiceSkills Reviews **Vendor:** ServiceSkills.com **Category:** [Online Course Providers](https://www.g2.com/categories/online-course-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 148 ## About ServiceSkills ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market. ## ServiceSkills Pros & Cons **What users like:** - Users praise the **exceptional customer support** from ServiceSkills, highlighting responsiveness and helpfulness during training implementation. (20 reviews) - Users appreciate the **ease of use** of ServiceSkills, praising its straightforward setup and responsive support team. (19 reviews) - Users value the **exceptional support** from ServiceSkills, appreciating the responsiveness and assistance in utilizing the platform effectively. (15 reviews) - Users value the **high-quality, relevant content** of ServiceSkills, enhancing training and customer service effectiveness effortlessly. (12 reviews) - Users love the **engaging training videos** of ServiceSkills, finding them easy to implement and enjoyable for their teams. (9 reviews) - Users value the **easy access** to support and training, enhancing their learning experience and daily operations. (8 reviews) - Easy Setup (7 reviews) - Users find **implementation easy** with ServiceSkills, leading to quick improvements in communication and customer service training. (6 reviews) - Features (5 reviews) - Video Content (5 reviews) **What users dislike:** - Users find the **quiz issues** frustrating due to unclear questions, contradictions, and lack of variety in question types. (3 reviews) - Users find certain courses to be quite **time-consuming** , impacting their ability to complete training efficiently. (3 reviews) - Users find the **quiz questions unclear** and suggest improvements to enhance clarity and reduce contradictions. (2 reviews) - Users find the **UI confusing** at times due to the large content volume, yet support is readily available. (2 reviews) - Users face **time management issues** due to video freezing and complex setup, prolonging module completion. (2 reviews) - Users report **certification issues** with course names not printing correctly on the certificates, though it's a minor concern. (1 reviews) - Users find the **limited search functionality** restricts options, especially with repetitive quiz formats. (1 reviews) - Outdated Content (1 reviews) - Users find the **videos outdated** , though appreciate the newer animation styles that improve the overall experience. (1 reviews) - Pacing Issues (1 reviews) ## ServiceSkills Reviews ### 1. Easy Training Assignment and Progress Tracking with ServiceSkills **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy W. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about ServiceSkills?** I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need. **What do you dislike about ServiceSkills?** I really do not feel there are any downsides to ServiceSkills. The easy process of setup and assigning is great. The variety of videos and training cover not only customer interaction but also co-worker interactions. **What problems is ServiceSkills solving and how is that benefiting you?** Customer experience is the top priority for our company. ServiceSkills gives us a better understanding and processes to better communicate with our customers. The repetitive emphasis on how to communicate, listen, and respond are key factors to be able to assist our customers at a higher level. ### 2. Exceptional Customer Service Skills Training **Rating:** 5.0/5.0 stars **Reviewed by:** Corinna M. | Customer Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about ServiceSkills?** I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy demonstrates deep knowledge and explains complex concepts in a clear, practical way that made them easy to apply in real-world scenarios. What also stands out is the support provided. The team is responsive, professional, and went above and beyond to ensure we had all the resources and guidance I needed. Their commitment to customer success is evident, and it made a huge difference in our ability to implement what we learned effectively. I highly recommend this service to anyone looking for high-quality customer service training backed by outstanding support! **What do you dislike about ServiceSkills?** There is nothing I dislike about this course. **What problems is ServiceSkills solving and how is that benefiting you?** Customer service training is essential because it equips employees with the skills and knowledge needed to deliver exceptional experiences to customers. In today’s competitive market, customer satisfaction directly impacts loyalty, reputation, and revenue. Training ensures that representatives can: Communicate Effectively: Learn how to listen actively, respond professionally, and resolve issues quickly. Build Strong Relationships: Create trust and rapport, turning one-time buyers into long-term customers. Handle Challenges Confidently: Manage difficult situations with empathy and problem-solving skills. Maintain Consistency: Provide a uniform, high-quality experience across all touchpoints. Adapt to Change: Stay updated on new products, technologies, and service standards. Investing in customer service training doesn’t just improve interactions—it strengthens your brand, increases customer retention, and drives business growth. **Official Response from David Friedman:** > Hi Corinna, Thank you for your kind review. We're delighted to be apart of your L&D efforts. ### 3. Service Skills Enhances New Hire Training and Refreshes Customer Service Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ServiceSkills?** Service Skills supplements our existing new hire training. The training video's help not only new hires but also more tenured call center associates looking to refresh their customer service skills. **What do you dislike about ServiceSkills?** Service Skills has an industry leading call center focus, there could be more targeted and industry specific training created in the future. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills provides a uniform framework of what " excellent customer service" looks like. This allows the call center agent to model their behavior and conversation after the video content format. ### 4. Super Easy to Use with Straight-to-the-Point Videos **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy M. | Practice Mgr., Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ServiceSkills?** It is super easy to use! It has simple videos that get to the point and don't waste your time. **What do you dislike about ServiceSkills?** Setting up the courses on the automated learning plan can be a bit confusing at first, but once you do the first one it is super easy. **What problems is ServiceSkills solving and how is that benefiting you?** It is helping my office staff do better in their communication skills-not only with patients and referral sources, but with their peers. Basic communication and respect is something that is lacking in our society today and this program points that out, gives examples of what is wrong and how to do it correctly just by changing your tone and what words you use. ### 5. Helpful CSR Onboarding Courses with Fantastic Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joann G. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ServiceSkills?** The courses offered are helpful in onboarding new CSRs and well and keeping seasoned CSRs refreshed on customer service-related skills. The customer support is also fantastic...they are always available and extremely helpful. **What do you dislike about ServiceSkills?** I would like to see more course selections to choose from for the CSRs. There are a lot of courses available but a lot that are not directly related to their positions. **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills is helping CSRs by providing them ways to handle difficult customers since being in the utility industry, we do have a lot of frustrated customers that we have to assist on a daily basis. ### 6. Viable Solution & Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Mike T. | Director of Service Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about ServiceSkills?** Being a busy Director, ServiceSkills allows me to provide enjoyable and utilizable training programs to our team. Additionally, Rhonda and Angela have been fantastic to work with. They are quick to respond to any of my requests, always provides more information that I benefit from than anticipated, and are extremely accommodating to the ever-changing needs of our business. Flawless and pleasant service! **What do you dislike about ServiceSkills?** It would be wonderful to have an unlimited number of licenses to use in our subscription. As we grow and bring on more associates, getting them up to par with the rest of our staff requires additional costs if we run out of licensing. **What problems is ServiceSkills solving and how is that benefiting you?** A compiled source of professionally made content that I can assemble into programs and assign to departments and/or select staff members. This saves tremendous time. ### 7. Excellent career training for students and excellent professional development for Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Melody J. | Business Technology Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about ServiceSkills?** "These customer service and soft skills training videos & lessons have been a game-changer for my students. They love them! The videos/lessons/quizzes are engaging and short but packed with excellent content and skills. In addition, the Human Resources Department can utilize this training for professional development to strengthen their teams and create a better workplace culture. **What do you dislike about ServiceSkills?** Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions that are contradictory in the True/False questions. Allow the quiz to be taken multiple times per day. Not on a 24 hour retake delay. **What problems is ServiceSkills solving and how is that benefiting you?** It provides career training for telephone skills, customer service, and team-building skills. Teaching participants transferable skills useful in any job. **Official Response from David Friedman:** > Hi Melody, thanks so much for the kind review. Delighted this worked so well for your team. ### 8. Empowers Collaboration, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby B. **Reviewed Date:** December 09, 2025 **What do you like best about ServiceSkills?** I like ServiceSkills for training purposes because it helps our new and existing employees to work better together. I appreciate the courses and customization it offers, allowing me to choose what topics I want our team to cover. The initial setup was very easy, and the support from Angela and Rhonda is AMAZING. I'm so satisfied with the service that I'd recommend it to others with a rating of 10 out of 10. **What do you dislike about ServiceSkills?** I think ServiceSkills could offer more leadership training. **What problems is ServiceSkills solving and how is that benefiting you?** I use ServiceSkills to help our new and existing employees work better together. It makes it valuable because I'm able to customize what I want them to go over. ### 9. User-Friendly Interface and Relevant Knowledge Base, Minor Assignment Date Quirk **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ServiceSkills?** The system is very easy to use, with a user-friendly interface that makes navigation simple and efficient. The knowledge base is highly relevant and up-to-date, providing useful information that aligns well with current workplace practices and employee needs. **What do you dislike about ServiceSkills?** Honestly there is not much I would change. Maybe 1 simple item is the preset dates for assignments. **What problems is ServiceSkills solving and how is that benefiting you?** It provides practical training and real-world scenarios that help our team learn, grow, and continuously improve their customer service skills. By reinforcing best practices and encouraging ongoing development, the program supports our goal of delivering exceptional service to our customers. **Official Response from David Friedman:** > Thank you for the review Matt, we appreciate your kind feedback and are excited to play apart in your staff development. ### 10. Happy high school teacher! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about ServiceSkills?** Service skills has made teaching soft skills to high school schools interactive and stress free. The students do not mind completing the trainings and looks great on a resume. The customer service they provide is truly something to commend. It is very hard to find great customer these days but you won't be disappointed. **What do you dislike about ServiceSkills?** Honestly, I can't think of any. Customer service has always been great! The only issue I have ever had is some of the names of the courses don't print correctly on the certificate (maybe some kind of coding issue) but literally is only 1 or 2 of them so not a big deal. **What problems is ServiceSkills solving and how is that benefiting you?** I need to teach soft skills to my high school students who are enrolled in a business career tech program. It meets many of my state standards and leaves me with little prep. **Official Response from David Friedman:** > Many thanks for your kind review! Our team will looking into the certificate title printing issue. Wishing you continued success with your training. ### 11. Feature-Rich, Easy to Use, and Backed by Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ServiceSkills?** Number of Features, ease of use, and customer support. **What do you dislike about ServiceSkills?** Our team was happy to enjoy the series that are available on each portal. **What problems is ServiceSkills solving and how is that benefiting you?** Reminders and practice on writing and communication. ### 12. Customer Operations ServiceSkills Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sharifah R. | Supervisor - Training Facilitator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about ServiceSkills?** I appreciate that I can assign courses to employees and receive the confirmation of learning. I am also able to present the courses to an entire class as well. It saves time and energy with having everything characterized. I love it **What do you dislike about ServiceSkills?** I haven't come across anything about Service Skills that I don't like. **What problems is ServiceSkills solving and how is that benefiting you?** The benefit I receive from ServiceSkills is allowing me to present or assign information to multiple groups providing the same information in the same format. The information is relevant and kept up to date. **Official Response from David Friedman:** > Thank you so much for the kind review Sharifah. We're thrilled with your success and enjoy working with you! ### 13. Exceptional Training Support with Versatile Modules **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. **Reviewed Date:** December 09, 2025 **What do you like best about ServiceSkills?** I like that ServiceSkills has different training types which help our clerks grow in their positions and give them the knowledge they need to handle different scenarios. The different categories touch on all aspects of our departments. The initial setup was very easy, and Rhonda was very helpful. **What do you dislike about ServiceSkills?** There really isnt anything to dislike **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills helps our clerks grow and equips them with the knowledge to handle different scenarios. Its variety of training types covers all aspects of our departments. ### 14. SS not only improved our customer service but also strengthened our internal relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Margie D. | Director Of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about ServiceSkills?** Constant reminder to give grace when needed and understand we all have good and bad days. It is how we choose to deal with the issue that makes the difference. **What do you dislike about ServiceSkills?** None that I can think of but some of the animated ones have been a good change up. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills is the emphasis on continuous improvement. The regular training sessions and the incentive program have motivated our employees to strive for excellence. **Official Response from David Friedman:** > We appreciate your kind review Margie. Wishing you continued good luck with your training efforts. ### 15. Customer Service, Leveled Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about ServiceSkills?** What I like most about Service Skills is that the platform is easy to use, the training videos are well-received by our team, and the quizzes help reinforce learning without adding extra stress. **What do you dislike about ServiceSkills?** f I had to point out one thing, it’s that we’d love to see more fresh or updated content added over time. While the current videos are helpful and well-received, adding new material would help keep the training feeling current and engaging for returning users. We are super excited about the new videos! **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills helps solve the challenge of providing consistent, accessible customer service training across our team. It ensures everyone is learning the same core principles and best practices, which helps us deliver a more professional and unified customer experience. The easy-to-use platform and short, engaging videos make it easier to fit training into busy schedules, which improves participation and retention. ### 16. Good Value and good Support **Rating:** 5.0/5.0 stars **Reviewed by:** ROBERT W. | Manager of Mobility Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ServiceSkills?** Lots of quality content for the price. Really good customer support **What do you dislike about ServiceSkills?** Took a while to upload new content. Improve new content distribution **What problems is ServiceSkills solving and how is that benefiting you?** Continuous high quality customer service. ### 17. Effortless Setup and Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mary S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ServiceSkills?** It is so easy to set up, and the follow up & customer service are phenomenal, there is no not getting through any part of it. Its been a pleasure **What do you dislike about ServiceSkills?** Only when my internet is not up to par has anything been an issue **What problems is ServiceSkills solving and how is that benefiting you?** Simplify what our team has accomplished on their own, therefore strengthening the entire team, freeing up valuable time **Official Response from David Friedman:** > Thank you Mary! ### 18. Excellent Customer Service and User engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Stan S. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about ServiceSkills?** Service Skills offers a low pressure system for it's users to become better communicators in person, on the phone and via email. The program has been easy to implement and we have seen vast improvements in staff who have enrolled in the courses. **What do you dislike about ServiceSkills?** I have not really experienced any downfalls in the system. **What problems is ServiceSkills solving and how is that benefiting you?** Communication Skill improvement for Agents Customer Service Representatives. ### 19. Propane Ninja sharpens with Service Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ServiceSkills?** My staff is utilizing every corner of Service Skills and loves ease of use and the over all nature of bite sized training sessions. **What do you dislike about ServiceSkills?** I like that it feels like a family run company that we can reach out to for quick answers. That they are constantly at work trying to expand their footprint and training offerings. **What problems is ServiceSkills solving and how is that benefiting you?** We needed sharpening in customer service as we've never offered training before. This was a good solution because of the quick implementation and instant application in the day to day. **Official Response from David Friedman:** > Hi Mike, thank you so much for your kind review. We're delighted with your success and very much appreciate working with you! ### 20. Telephone Doctor trains our students for real-world scenarios **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary P. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about ServiceSkills?** We currently have three instructors using Telephone Doctor within ServiceSkills and they all praise the curriculum. **What do you dislike about ServiceSkills?** The backend site is a bit clunky, but once all students are set up and permissions are granted, the student experience is fine. **What problems is ServiceSkills solving and how is that benefiting you?** Our instructors that require a customer service curriculum wanted a modern site to teach and track instruction. ServiceSkills gives us exactly that. ### 21. ServiceSkills has been a game changer for my team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about ServiceSkills?** ServiceSkills does a great job of creating content that is not only entertaining to the trainee, but delivers great insight on how to create a better, more effective customer service experience for our clients. Their support team is always there to help. **What do you dislike about ServiceSkills?** There is a large amount of content involved, so the UI can get a little confusing at times. By no means a deal breaker. **What problems is ServiceSkills solving and how is that benefiting you?** In a highly competitive industry, we rely heavily on excellent customer service. ServiceSkills provides the tools to ensure a consistent level of service that our clients deserve. ### 22. Endless Training Options and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about ServiceSkills?** The endless amount of training options. The staff is also very helpful. **What do you dislike about ServiceSkills?** Some courses a quite a bit longer than others. It would be helpful if those were broke down into two courses. My employees can't always spare an hour to complete training at one time. **What problems is ServiceSkills solving and how is that benefiting you?** It is improving our soft service skills. We started this training to improve service skills for answering crisis hotline skills. It is benefiting our staff and customer. We have had less incidents of improper phone etiquette. **Official Response from David Friedman:** > Wow, thank you for the flattering review. While 95% of our content is microlearning please ask your Client Success Manager about our bookmarking feature that allows learners to pick back up if they leave mid-course. ### 23. Great Training Content with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda F. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about ServiceSkills?** What I appreciate most about ServiceSkills is the exceptional customer support and the quality of the training videos. Their support team is responsive, knowledgeable, and always ready to assist, making the experience of using the platform seamless. The training videos are concise, engaging, and directly relevant, providing my team with practical tools they can apply immediately. My team has consistently praised the bite-sized format, which makes it easy to absorb key concepts without feeling overwhelming. ServiceSkills has been a valuable resource in enhancing our communication and customer service skills. **What do you dislike about ServiceSkills?** While the training content and customer support are excellent, setting up and assigning courses was more complex and time-consuming than I expected. That said, the support team was incredibly helpful and essentially did the heavy lifting for us, making the process much smoother **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills is helping us enhance our team's customer support skills by providing targeted, practical training. The short, relevant videos equip our team with effective communication techniques, improving customer interactions and problem resolution. This has led to more confident team members, better customer experiences, and overall stronger service delivery. ### 24. ServiceSkills has dramatically improved our workplace culture. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel T. | Training Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about ServiceSkills?** ServiceSkills provides a ton of quality soft skills e-learning content in one easy-to-use platform. We are a small business so I wear many hats; ServiceSkills allows me to know that I am providing quality training for customer service and internal communication and team-building without having to build out my own content. The admin portal is easy to use and keep track of which employees have completed which training modules, and reporting on that for integration into review metrics is a breeze! If I do have any questions, the team at ServiceSkills has always been responsive and helpful, often getting me answers in a matter of hours. With everyone speaking the same language (of customer service, that is), we have a more collaborative environment and more consistent customer experience. **What do you dislike about ServiceSkills?** Some learners find the quizzes to be repetitive. It would be nice if there were more question types than just multiple choice or select all that apply. **What problems is ServiceSkills solving and how is that benefiting you?** As a growing company, one of the areas that we were lagging behind was training. Most of our training was done ad hoc by management when we got enough complaints that it became a priority, and even then it was usually just an email or quick meeting with a remonder to "not do X". Customers had vastly different experiences based on who they spoke to, so they would develop favorites they wanted to speak with, and those people were overworked while other employees had no calls coming in and nothing to do. We also had a cultural divide between our sales and accounting teams, where each side looked at the other as only trying to get in the way. ServiceSkills helped solve both problems. Customer service training has helped level the playing field with our inside sales and technical support teams, and the respoetful workplace content and internal customer service training has reminded our staff that we are all on the same team, and we balance each other out. ### 25. Fun and interactive way to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about ServiceSkills?** ServiceSkills has many great benefits. For my Contact Center team, i love that they can work at their own pace and even pick up where they left off if they run short on training time. The modules are relevant, yet fun and interactive. From the leader perspective there are many tools to utilize to reinforce the lessons. **What do you dislike about ServiceSkills?** There is honestly nothing that i dislike. **What problems is ServiceSkills solving and how is that benefiting you?** Practical training in real life scenarios for Contact Center agents **Official Response from David Friedman:** > We appreciate your review - wishing you continued success with your development efforts! ### 26. Courses are easy to understand and keep you engaged throughout each course. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about ServiceSkills?** Communication between the company and you keeping you on task pushing for more training opprotunities. They are hands on and easy to talk to and have their help with course library's and schedules to keep you on moving forward. Ewasy to use courses with good information. **What do you dislike about ServiceSkills?** As far as a skills training they are doing a great job and I havent had any issues with the training. **What problems is ServiceSkills solving and how is that benefiting you?** Better communications with customers Easier customer interactions when problem solving or handling a disgruntled customer. Better managment skills ### 27. Using this service has been an integral resource for my team and the clients we serve. **Rating:** 5.0/5.0 stars **Reviewed by:** Steenah B. | Program manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about ServiceSkills?** This platform offers a variety of different subjeomatters as well as multiple ways of learning. **What do you dislike about ServiceSkills?** Service skills continues to grow and evolve. I can’t think of anything I dislike. **What problems is ServiceSkills solving and how is that benefiting you?** Due to the number of clients we serve having this in place saves us time, we are able to track clients progress without needing them to submit it. This is huge because most of our clients have barriers surrounding transportation. ### 28. Positive experience with ServiceSkills **Rating:** 3.5/5.0 stars **Reviewed by:** Kellie R. | Program Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about ServiceSkills?** I have been using ServiceSkills with my students for several years, and they always enjoy it. It has prompted great class discussions for us. **What do you dislike about ServiceSkills?** Sometimes the videos freeze, making it time-consuming to complete the modules. **What problems is ServiceSkills solving and how is that benefiting you?** It is helping students prepare for customer service issues that they might face in their upcoming careers and how to navigate them. ### 29. Service Skills Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cade H. | Customer Service Trainer and Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ServiceSkills?** Searching for an LMS was intimidating as a first time shopper. Not only is Service Skills by far the most customer service focuses LMS we found on the market, their own customer service is clearly a priority. Our contact, Anna, was informative through the process, personal, and always easy to talk to. **What do you dislike about ServiceSkills?** So far there isn't anything we dislike. Service Skills even solved a problem we planned to address later by allowing us to create a database of company information using their platform. After several months of use, it only gets better! **What problems is ServiceSkills solving and how is that benefiting you?** Improving Customer Service Soft Skills and improving office culture. The information available is useful for standard agents as well as improving management and other leadership in ensuring excellent communication with customers and employees alike. ### 30. Auto-Assign Feature Makes Lesson Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about ServiceSkills?** The most helpful part I felt was that there was an auto assign option to where I did not need to go on and manually assign the lessons. **What do you dislike about ServiceSkills?** I did not feel that there was a downside to the program. **What problems is ServiceSkills solving and how is that benefiting you?** I think that service skills is a great tool to help tweak the small customer service skills that may be lacking. ### 31. Practical training, immediate effects **Rating:** 5.0/5.0 stars **Reviewed by:** Jay M. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about ServiceSkills?** ServiceSkills skips the fluff and gets right to the real world experience of customer service, communication processes, and excellence in details. We are a blue-collar workforce with specific cultural nuances as such. ServiceSkills fits that the needs of our workforce perfectly and integrates easily into our training processes. Accessible, easy to implement, immediately applicable with immediate effect. As well, our ServiceSkills rep is a great communicator and very responsive to our needs. I highly recommend ServiceSkills. **What do you dislike about ServiceSkills?** The videos are a bit outdated and easy to chuckle at from time to time, but new animation approaches are on point. **What problems is ServiceSkills solving and how is that benefiting you?** Improving our customer journey and inter-office communication practices. ### 32. Fun way to brush up on your service skills **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about ServiceSkills?** We like the short and informative videos. The content is there without dragging on too long. We like the live actor video's and the improv the best. Their customer support agent is ideal to work with. It is easy to use and the team seems to enjoy it. You brush up on skills in a fun and interactive way. It was easy for the team to learn to navigate the program and for us to implement into our training. We like to integrate what our team has learned into their daily customer interactions. **What do you dislike about ServiceSkills?** Occasionally the wording on the quizzes can be a little confusing. **What problems is ServiceSkills solving and how is that benefiting you?** It is helping our team to learn how to navigate difficult customers. It also has helped our team learn how to be a better team member. ### 33. Great service from ServiceSkills **Rating:** 4.5/5.0 stars **Reviewed by:** Geoff T. | Systems Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about ServiceSkills?** allows teams to customize the content they want their analysts to learn, assign those trainings and then report on completion, without having to reach out to an administrator. **What do you dislike about ServiceSkills?** most of the welcome emails went into the junk folders so that was a bit confusing for set up. **What problems is ServiceSkills solving and how is that benefiting you?** Providing the necessary soft skills for our support analysts. **Official Response from David Friedman:** > Thanks so much for your review Geoff, we're fortunate to have clients like you! ### 34. Service Skills makes customer service easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ServiceSkills?** Amy Lovett and the Service Skills team make LMS and managing customer service training easy. Implementation and upload to our HRIS was a breeze, and we feel supported by Service Skills every step of the way. **What do you dislike about ServiceSkills?** More healthcare relevant content would be a plus, however we understand the modules were designed to be used in a variety of industries. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills provides the customer service training used company wide. The content is simple and straightforward, and the additional tools for facilitators and coaches are very useful to supplement the module content. ### 35. Great way to provide continual training to your team, especially when they are remote. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about ServiceSkills?** Very easy to implement and get buy in from the team. System allows you easily assign training classes. Many are micro lessons which are easy to fit into the work day. Easy to monitor progress. The additional training tools to lead discussions and ask questions is extremely helpful. **What do you dislike about ServiceSkills?** Do not have anything I dislike about Service Skills. **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills allows training and refreshing of important subjects with my staff. It is extremely helpful with my remote team members who are new to the US culture and business practices. ### 36. Service Skills Review **Rating:** 5.0/5.0 stars **Reviewed by:** Frank P. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about ServiceSkills?** Service Skills provides a structured and accessible overview of essential customer service techniques, enabling learners to seamlessly apply their knowledge in daily interactions with both internal and external customers. **What do you dislike about ServiceSkills?** I'd like the admin features to be more user friendly. But our reps are always quick to offer their services to help whenever needed. **What problems is ServiceSkills solving and how is that benefiting you?** It provides essential skills for frontline service Agents to ensure that customers feel cared for regardless of outcome. ### 37. Great customer service and very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceSkills?** We recently purchased Service Skills training platform for our court staff. I cannot express how helpful they were in helping me and my leadership team understand and navigate the platform. Implementation was very simple and involved only a few short emails/meetings and a list of user names and contact information. Their team entered all of our team members for us. Customer service is outstanding and so is the long list of training videos. My favorite part so far is having access to soemone to help walk us through things and answer our questions. This is my first experience havign someone so readily available to answer questions if I get stumped. **What do you dislike about ServiceSkills?** I have not yet encountered anything yet. **What problems is ServiceSkills solving and how is that benefiting you?** Serviceskills is providing a comprehensive list of relevant trainings that our Human Resource department does not offer. ### 38. Personalized and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Amber C. | Director of Sales and Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about ServiceSkills?** We absolutely love using this training software! Its personalized approach makes learning feel relevant and engaging for our team. The user-friendly interface allows for seamless navigation, and the videos are easy to follow and relatable, ensuring that staff can grasp the material quickly. Overall, it has greatly enhanced our training experience! **What do you dislike about ServiceSkills?** Nothing to dislike - I am eager to see new content added **What problems is ServiceSkills solving and how is that benefiting you?** Soft skill training for our frontline reps ### 39. Excellent CX Onboarding & Continuous Training Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret S. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about ServiceSkills?** This is the best Customer Experience Representative onboarding training tool I've used! It allows for both independent computer-based training, as well as leader-lead training complete with user guides, training guides and confirmation of learning. It is easy to use for the learners and instructors alike. Not to mention the ease of implement and the responsive ongoing customer support. **What do you dislike about ServiceSkills?** If I had to choose a downside it would only be that sometimes front-line CX teams experience high turnover and may need additional attrition slots. But even that is a wish list, not a dislike. **What problems is ServiceSkills solving and how is that benefiting you?** Being able to provide consistent onboarding trainig for new hires ensures that customers receive a consistent experience during each interaction. It is also great for refresher training for someone who may be on an improvement plan as well as for annual "compliance" training to keep the skills fresh and sharp. ### 40. Anna and her team at Service Skills is very professional, patient and knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth D. | Business Coach, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about ServiceSkills?** The program is easy to use, implementation and integration is simple and content is very relevant to today's business environment. **What do you dislike about ServiceSkills?** There is nothing to dislike about this program. **What problems is ServiceSkills solving and how is that benefiting you?** Immediate professional courses that can be offered to our members for a reasonable cost. ### 41. A must for all customer service teams **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about ServiceSkills?** The cources and modules enabled our customer service team to work at their own pace and develope and enforce the valuable skills to be sucessful in our organization and provide our customers with the best possible service. **What do you dislike about ServiceSkills?** I just wish we would have used ServiceSkill earlier. **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkill is developing new and extisting employees into into professional representitives of our company ### 42. We have been amazed by the impact Service Skills has had on our Customer Experience Team Members! **Rating:** 5.0/5.0 stars **Reviewed by:** Nina T. | Customer Experience Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about ServiceSkills?** Real life, personable experiences that drive effective communication home is what ties it all in for us as a company. This has been one of the most effective ways to provide customer support. **What do you dislike about ServiceSkills?** There are NO dislikes! Any entity with the desire to provide quality customer service needs to look no further. Service Skills is the answer! **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills closes the gap of effective communication between the company and the customer ### 43. ServiceSkills is a Must for IT Organizations! **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy L. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about ServiceSkills?** A full catalog of training that can be used to customize the offerings for various groups of employees; the admins assigned to manage it will have a portal at their fingertips with enrolled participants and their training records. Amy at ServiceSkills customer support is wonderful to work with and helps you implement your training programs with ease! Nancy is amazing! Our staff loved the humor in the various videos, as well as the wide array of topics and we had them take over 39 different modules. **What do you dislike about ServiceSkills?** They don't offer the ability to add their site to an identity management solution / portal for ease of signing into it, although you can port it into an LMS **What problems is ServiceSkills solving and how is that benefiting you?** We wanted to ensure that everyone in our organization understands how to provide excellent customer service to our user base of thousands and the courses emphasize an array of soft skills and techniques that are most helpful ### 44. Service Skills Improved Our Service Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about ServiceSkills?** Service Skills was super easy to administrate, and the short modules made it easy for our employees to fit it into their busy schedules. We found the content very applicable to our business. Our inside sales staff is on the phone with customers all day, and I can hear them using the tips they learned from the lessons. Ronnie was great to work with and checked in with us several times to ensure we were getting all of the benefits from the program. I would definitely recommend this program for any customer service team. **What do you dislike about ServiceSkills?** No downside! More content would be great. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills helps our staff excel in customer service. **Official Response from David Friedman:** > Hi Teresa - Thank you for your review. We're delighted with the success you've had and appreciate your support. Continued good luck with all your staff development! ### 45. Well supported out of the box training solution for customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ServiceSkills?** From the moment I reached out to inquire with Service Skills until we implemented it within the week the customer support has been fantastic! My team appreciates how user friendly this training is, and how easy it is to work into their regular work day because of the ability to pause training and come back to it. **What do you dislike about ServiceSkills?** From an adminstrator perspective, the user interface could be a little more user friendly, as I managed to lock myself out of all training, however ServiceSkills was able to fix that within one simple email. The abilty to pre set training to deploy on a specific date would be the only feature that could make this training platform any better than it currently is. **What problems is ServiceSkills solving and how is that benefiting you?** Standard customer service skills are difficult to teach because eveyrone has their own version of what they believe customer service should look like. Having a singluar training that is consistent and clear in how all customer service representatives should conduct calls on a regular basis, allows the team to become more unified. ### 46. Service Skills hits a home run for Chamberlin employees!! **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about ServiceSkills?** Service Skills offers a wide array of course topics that is totally relevant to anyone who has to deal with customer interactions and client expectations. The training equips employeess with tools that gives them a "cutting edge" to gain clients and keep them satisfied. The courses are so favored by employees, they are completing assignments before due dates. Rhonda Marsala and Amy Lovett are so easy to work with and have been extremely helpful since Day 1. This training is a no-brainer!! **What do you dislike about ServiceSkills?** I have not found a single downside. This is a great training tool! **What problems is ServiceSkills solving and how is that benefiting you?** The main thing is in developing clients and differentiating us from the competitor by providing superior service. ### 47. Great Employee Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Martha L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ServiceSkills?** How engaing the modules were for my team. Each employee had huge impacts from their learnings and saw themselves reflected in some of the videos. Each one shared their main take-aways from each set, shared them with the team (presentation style) and describedx how well these takes-aways were implemented in theri personal level of service. The tema collectively went from a 2.9 surveyh scorre to a 4.8 out of 5. They are enjoying this resource and have really taken their customer sedrvice and team work skills to the next level. **What do you dislike about ServiceSkills?** N/A - I can't think of ne reason to find any disadvantage with service skills. **What problems is ServiceSkills solving and how is that benefiting you?** The level of personal service each specilist gives to our client base. the sense of integrity shows as our customer centricity is on teh rise. ### 48. Incredible Service Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa E. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about ServiceSkills?** These learning modules are not your normal boring content that we have all seen throughout the years. Our staff are engaged and excitded to see what the next course contains as the content is both relevant and relatable. **What do you dislike about ServiceSkills?** Within the groups/teams, it is easy to lose your established list which forces you to recreate. I have done this several times and think I have finally figured out what not to do. **What problems is ServiceSkills solving and how is that benefiting you?** Customers are the key to our success. Not only has this helped improve our patient statisfaction scores, our employee engagment scores have improved. These courses focus on both the internal and external customers which is so benefical to ### 49. Excellent training partner to help us grow a high-performing customer service team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ServiceSkills?** We prefer to partner with industry experts whose goals align with ours. We are extremely satisfied with our with Serviceskills training. We are pleased with the variety of courses. We like the concise and entertaining training sessions with quizzes at the end of each lesson. The deadline date option allows us to closely monitor our teams progress. Our account manager is knowledgeable and communicates well. **What do you dislike about ServiceSkills?** We would love to see lessons with even more topics. **What problems is ServiceSkills solving and how is that benefiting you?** Serviceskills provides training, testing, and tracking of employee progress. We encourage continual learning and growing and Serviceskills helps meet this objective. ### 50. Every company needs this program. **Rating:** 5.0/5.0 stars **Reviewed by:** Robb H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about ServiceSkills?** Customer service is such a key in any line of business. Service Skills trainings is the best way to make sure that your employees are either get refreshers on the proper process or learn something new that will assist in the best practice of the industry standards. **What do you dislike about ServiceSkills?** We have been using Service Skills for the past 4 months and we have not found any down sides to this program. **What problems is ServiceSkills solving and how is that benefiting you?** Being in the Tech field, our tech agents may be very techy but needed to learn the proper process of working with our end users that can be just frustrated due to applications or certain process with equipment not working right. With our teams using the skills learned in the available courses. We have received high accolades from our end users that our support services have truly turned a new leave with a better professional service with dealing with issues. ## ServiceSkills Discussions - [What is ServiceSkills.com?](https://www.g2.com/discussions/955-what-is-serviceskills-com) - 1 comment, 1 upvote - [Can you list the training content included?](https://www.g2.com/discussions/954-can-you-list-the-training-content-included) - 1 comment, 1 upvote - [What additional learning tools are included?](https://www.g2.com/discussions/953-what-additional-learning-tools-are-included) - 1 comment, 1 upvote - [Are these courses also for Learning Management Systems?](https://www.g2.com/discussions/952-are-these-courses-also-for-learning-management-systems) - 1 comment, 1 upvote - [View ServiceSkills pricing details and edition comparison](https://www.g2.com/products/serviceskills/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+13%3A39%3A22+-0500&secure%5Bsession_id%5D=763ab2e5-fa61-4735-bf9b-b3033183eb74&secure%5Btoken%5D=bddc2c4c6876a432d6302c2a52e952a4f6c6a679d577424943ba7b51c98caed7&format=llm_user) ## ServiceSkills Features **Courses** - Personalized recommendations - High-quality content - Video content - Projects - In-course assessments - Certification practice tests **Course Authoring** - Assessments & Quizzes **Administration** - Team-level monitoring - Administrative dashboard - Certificates **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Compatibility** - Mobile compatibility **Course Management** - Varied User Types - Certifications - Industry Compliance **Platform** - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management - Content Libraries ## Top ServiceSkills Alternatives - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - 4.4/5.0 (686 reviews) - [Pluralsight](https://www.g2.com/products/pluralsight/reviews) - 4.6/5.0 (1,297 reviews) - [Udacity](https://www.g2.com/products/udacity/reviews) - 4.5/5.0 (720 reviews)