ServiceSkills Reviews & Product Details

ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market.

Product Website

Seller

ServiceSkills.com

Discussions

ServiceSkills Community

Languages Supported

English, French, Spanish

Overview by

David Friedman (Managing Director at ServiceSkills.com)

Pricing

Pricing provided by ServiceSkills.

Up to 25 Learners Annually

$3,990.00

25 Learners Per Year

View More Pricing Information

ServiceSkills Media

ServiceSkills Demo - America's Premier Soft Skills Training

Proven courses deliver strategies & techniques to equip your staff with the communication and customer service skills to help your organization thrive.

ServiceSkills Demo - Sample Telephone Doctor Customer Service Course

This proven customer service training program includes a highly effective four point plan for calming irate customers and maximizing their situation. Trainees will first learn that irate calls are nothing personal. The customer is upset at a problem, not at the CSR. This program includes the prov...

ServiceSkills Demo - Sample Respectful Workplace Course

“Tolerating” diversity isn’t enough. This course shows your team the importance of embracing diversity to the success of your whole organization. Only by championing diversity can your team collaborate effectively and produce quality work.

ServiceSkills Demo - Communication Skills Library

Hundreds of proven video learning modules, quizzes, feedback and resources. All powered by an intuitive admin tracking system.

ServiceSkills Demo - America's Premier Customer Service Training

Features the iconic Telephone Doctor Customer Service Series with Nancy Friedman

About ServiceSkills | Explainer Video

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Kristy W.

Customer Service Supervisor

Small-Business (50 or fewer emp.)

2/24/2026

"Easy Training Assignment and Progress Tracking with ServiceSkills"

5/5

What do you like best about ServiceSkills?

I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I really do not feel there are any downsides to ServiceSkills. The easy process of setup and assigning is great. The variety of videos and training cover not only customer interaction but also co-worker interactions. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

Customer experience is the top priority for our company. ServiceSkills gives us a better understanding and processes to better communicate with our customers. The repetitive emphasis on how to communicate, listen, and respond are key factors to be able to assist our customers at a higher level. Review collected by and hosted on G2.com.

Corinna M.

Customer Service Manager

Enterprise (> 1000 emp.)

12/8/2025

"Exceptional Customer Service Skills Training"

5/5

What do you like best about ServiceSkills?

I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy demonstrates deep knowledge and explains complex concepts in a clear, practical way that made them easy to apply in real-world scenarios.

What also stands out is the support provided. The team is responsive, professional, and went above and beyond to ensure we had all the resources and guidance I needed. Their commitment to customer success is evident, and it made a huge difference in our ability to implement what we learned effectively.

I highly recommend this service to anyone looking for high-quality customer service training backed by outstanding support! Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

There is nothing I dislike about this course. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

Customer service training is essential because it equips employees with the skills and knowledge needed to deliver exceptional experiences to customers. In today’s competitive market, customer satisfaction directly impacts loyalty, reputation, and revenue. Training ensures that representatives can:

Communicate Effectively: Learn how to listen actively, respond professionally, and resolve issues quickly.

Build Strong Relationships: Create trust and rapport, turning one-time buyers into long-term customers.

Handle Challenges Confidently: Manage difficult situations with empathy and problem-solving skills.

Maintain Consistency: Provide a uniform, high-quality experience across all touchpoints.

Adapt to Change: Stay updated on new products, technologies, and service standards.

Investing in customer service training doesn’t just improve interactions—it strengthens your brand, increases customer retention, and drives business growth. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

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Hi Corinna,

Thank you for your kind review. We're delighted to be apart of your L&D efforts.

Cindy M.

Practice Mgr.

Medical Practice

Small-Business (50 or fewer emp.)

3/12/2026

"Super Easy to Use with Straight-to-the-Point Videos"

5/5

What do you like best about ServiceSkills?

It is super easy to use! It has simple videos that get to the point and don't waste your time. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

Setting up the courses on the automated learning plan can be a bit confusing at first, but once you do the first one it is super easy. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

It is helping my office staff do better in their communication skills-not only with patients and referral sources, but with their peers. Basic communication and respect is something that is lacking in our society today and this program points that out, gives examples of what is wrong and how to do it correctly just by changing your tone and what words you use. Review collected by and hosted on G2.com.

Joann G.

Customer Service Manager

Small-Business (50 or fewer emp.)

3/5/2026

"Helpful CSR Onboarding Courses with Fantastic Customer Support"

5/5

What do you like best about ServiceSkills?

The courses offered are helpful in onboarding new CSRs and well and keeping seasoned CSRs refreshed on customer service-related skills. The customer support is also fantastic...they are always available and extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I would like to see more course selections to choose from for the CSRs. There are a lot of courses available but a lot that are not directly related to their positions. Review collected by and hosted on G2.com.

Mike T.

Director of Service Delivery

Small-Business (50 or fewer emp.)

4/27/2023

"Viable Solution & Great Service"

4/5

What do you like best about ServiceSkills?

Being a busy Director, ServiceSkills allows me to provide enjoyable and utilizable training programs to our team.

Additionally, Rhonda and Angela have been fantastic to work with. They are quick to respond to any of my requests, always provides more information that I benefit from than anticipated, and are extremely accommodating to the ever-changing needs of our business. Flawless and pleasant service! Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

It would be wonderful to have an unlimited number of licenses to use in our subscription. As we grow and bring on more associates, getting them up to par with the rest of our staff requires additional costs if we run out of licensing. Review collected by and hosted on G2.com.

Melody J.

Business Technology Instructor

Small-Business (50 or fewer emp.)

9/8/2022

"Excellent career training for students and excellent professional development for Employees"

5/5

What do you like best about ServiceSkills?

"These customer service and soft skills training videos & lessons have been a game-changer for my students. They love them! The videos/lessons/quizzes are engaging and short but packed with excellent content and skills. In addition, the Human Resources Department can utilize this training for professional development to strengthen their teams and create a better workplace culture. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions that are contradictory in the True/False questions.

Allow the quiz to be taken multiple times per day. Not on a 24 hour retake delay. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

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Hi Melody, thanks so much for the kind review. Delighted this worked so well for your team.

Ruby B.

12/9/2025

"Empowers Collaboration, Easy Setup"

5/5

What do you like best about ServiceSkills?

I like ServiceSkills for training purposes because it helps our new and existing employees to work better together. I appreciate the courses and customization it offers, allowing me to choose what topics I want our team to cover. The initial setup was very easy, and the support from Angela and Rhonda is AMAZING. I'm so satisfied with the service that I'd recommend it to others with a rating of 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I think ServiceSkills could offer more leadership training. Review collected by and hosted on G2.com.

Matt S.

President

Small-Business (50 or fewer emp.)

10/20/2025

"User-Friendly Interface and Relevant Knowledge Base, Minor Assignment Date Quirk"

5/5

What do you like best about ServiceSkills?

The system is very easy to use, with a user-friendly interface that makes navigation simple and efficient. The knowledge base is highly relevant and up-to-date, providing useful information that aligns well with current workplace practices and employee needs. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

Honestly there is not much I would change. Maybe 1 simple item is the preset dates for assignments. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

It provides practical training and real-world scenarios that help our team learn, grow, and continuously improve their customer service skills. By reinforcing best practices and encouraging ongoing development, the program supports our goal of delivering exceptional service to our customers. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

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Thank you for the review Matt, we appreciate your kind feedback and are excited to play apart in your staff development.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

9/11/2025

"Happy high school teacher!"

5/5

What do you like best about ServiceSkills?

Service skills has made teaching soft skills to high school schools interactive and stress free. The students do not mind completing the trainings and looks great on a resume. The customer service they provide is truly something to commend. It is very hard to find great customer these days but you won't be disappointed. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

Honestly, I can't think of any. Customer service has always been great! The only issue I have ever had is some of the names of the courses don't print correctly on the certificate (maybe some kind of coding issue) but literally is only 1 or 2 of them so not a big deal. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

edit

Many thanks for your kind review! Our team will looking into the certificate title printing issue. Wishing you continued success with your training.

Sharifah R.

Supervisor - Training Facilitator

Mid-Market (51-1000 emp.)

9/10/2025

"Customer Operations ServiceSkills Review"

5/5

What do you like best about ServiceSkills?

I appreciate that I can assign courses to employees and receive the confirmation of learning. I am also able to present the courses to an entire class as well. It saves time and energy with having everything characterized. I love it Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

I haven't come across anything about Service Skills that I don't like. Review collected by and hosted on G2.com.

Response from David Friedman of ServiceSkills

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Thank you so much for the kind review Sharifah. We're thrilled with your success and enjoy working with you!