Customer Service AFTER the purchase has been prompt and convenient! Compared to other software programs where you can never reach a human for quick answers, ServiceSkills earns an A+! My service representative, Angela Sexton, has been incredibly helpful! Her consistent follow-up and outstanding customer service have made such a difference in our experience with ServiceSkills. She is always easy to reach, quick to respond, and willing to provide guidance as I learn the system and integrate it into our training programs. I truly appreciate her support and the level of service she provides—it has made the entire process so much easier! Review collected by and hosted on G2.com.

It would be nice to assign specific modules or assignments and hide the others, so as not to overwhelm my students with too much information. Review collected by and hosted on G2.com.

What I have enjoyed the most about ServiceSkills is the fact that it provides the "lessons" in a format that can be easily understood by many. If you prefer reading, watching, listening - ServiceSkills has you covered! I can also appreciate that staff can get a certificate to keep which keeps them engaged and proud of their accomplishments. Review collected by and hosted on G2.com.

I'm not crazy about the way the programmed emails come through. I wish you could program the time the emails go out as well. Right now, the ServiceSkills emails go out at midnight (ServiceSkills timezone). Staff are getting emails at 1am our time which can be a painful pill to swallow for staff if they are under the assumption that the ServiceSkills Coordinator is sending emails at 1am. Review collected by and hosted on G2.com.

I really like the level of detail in the customer service training modules, and the fact that they’re easy for agents to digest. Our account team has also been very helpful with setting up scheduled training and keeping us informed whenever updated or new training is added. Review collected by and hosted on G2.com.

The admin interface can feel a bit clunky if you’re not using it all the time. It often seems like we need a refresher or retraining whenever we go in to set up new training requirements. Review collected by and hosted on G2.com.

It has integrated well with our branding. The team at ServiceSkills has partnered closely with us to identify what’s most important for our staff to focus on and develop. The resources are relevant and have strengthened our team’s soft skills, which has directly resulted in an increased CSAT rating of over 97%. Review collected by and hosted on G2.com.

At one point, we felt we had reached the maximum value we needed from ServiceSkills because we weren’t bringing on new candidates. However, through our partnership, they added additional modules, including leadership modules, and it was helpful for our staff to go back and revisit some of the earlier modules where they needed a bit of refinement. Review collected by and hosted on G2.com.

The customer service is always amazing and the support on the file integration is flawless. Review collected by and hosted on G2.com.

I don't have any issues with the product or the service. Review collected by and hosted on G2.com.

I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need. Review collected by and hosted on G2.com.

I really do not feel there are any downsides to ServiceSkills. The easy process of setup and assigning is great. The variety of videos and training cover not only customer interaction but also co-worker interactions. Review collected by and hosted on G2.com.

I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy demonstrates deep knowledge and explains complex concepts in a clear, practical way that made them easy to apply in real-world scenarios.

What also stands out is the support provided. The team is responsive, professional, and went above and beyond to ensure we had all the resources and guidance I needed. Their commitment to customer success is evident, and it made a huge difference in our ability to implement what we learned effectively.

I highly recommend this service to anyone looking for high-quality customer service training backed by outstanding support! Review collected by and hosted on G2.com.

There is nothing I dislike about this course. Review collected by and hosted on G2.com.

ServiceSkills has an excellent staff to support you thru the process from purchase to implementation of training. The videos are user friendly, great topics and information is formatted in a way where the end users enjoy the the training. Review collected by and hosted on G2.com.

Nothing I can think of. Service Skills has made the training enjoyable. Review collected by and hosted on G2.com.

Service Skills supplements our existing new hire training. The training video's help not only new hires but also more tenured call center associates looking to refresh their customer service skills. Review collected by and hosted on G2.com.

Service Skills has an industry leading call center focus, there could be more targeted and industry specific training created in the future. Review collected by and hosted on G2.com.

It is super easy to use! It has simple videos that get to the point and don't waste your time. Review collected by and hosted on G2.com.

Setting up the courses on the automated learning plan can be a bit confusing at first, but once you do the first one it is super easy. Review collected by and hosted on G2.com.