It is super easy to use! It has simple videos that get to the point and don't waste your time.

The courses offered are helpful in onboarding new CSRs and well and keeping seasoned CSRs refreshed on customer service-related skills. The customer support is also fantastic...they are always available and extremely helpful.

I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need.