--- title: Sana Commerce Cloud Reviews meta_title: 'Sana Commerce Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 124 reviews by the users' company size, role or industry to find out how Sana Commerce Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 124 scale: '5' date_modified: '2026-07-26' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Sana Commerce Cloud Reviews **Vendor:** Sana Commerce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 124 ## About Sana Commerce Cloud Sana Commerce Cloud is a B2B e-commerce platform purpose-built for manufacturing, where a simple web store can't handle customer-specific pricing, complex catalogs, and negotiated terms. It makes every digital buying journey as trusted and guided as a conversation with a seller's best sales rep: each buyer sees their own price, their own stock, and their own catalog — always accurate — and can order with confidence without picking up the phone. For sellers, the platform removes the manual work that grows with order complexity. Quotes, orders, and updates process automatically instead of being re-keyed, corrected, or chased, freeing teams to serve customers rather than fix transactions. Guided analytics then turn ERP, webstore, and behavioral data into clear next actions, surfacing reorder opportunities and growth patterns so teams act decisively. What makes this possible is architecture, not add-ons: Sana Commerce Cloud runs natively on the same data the business already runs on: the ERP, either SAP or Microsoft Dynamics, rather than a synced copy. Because commerce and the ERP share one source of truth, what buyers see online is always the reality of the business: real-time pricing, availability, and order status they can rely on. Common use cases 1. Move phone and email orders online — give manufacturing buyers a self-service channel where their negotiated price, stock, and catalog match exactly what was agreed offline. 2. Eliminate manual order intervention — let quotes and orders flow into the ERP automatically, without re-keying or corrections, even as order complexity grows. 3. Close the trust gap at high-intent moments — show each buyer accurate, real-time pricing and availability so they stop leaving digital to confirm by phone. 4. Make reordering effortless — capture the most predictable revenue in B2B with fast, accurate repeat purchasing. 5. Sell complex products online — handle customer-specific pricing and catalogs, product variants, bills of materials, RFQs, and approval workflows. 6. Turn commerce data into growth — combine ERP, webstore, and behavioral data to surface reorder opportunities, content gaps, and next best actions. 7. Scale global commerce — run multiple regions, warehouses, and languages from one ERP-connected platform. ## Sana Commerce Cloud Pros & Cons **What users like:** - Users value the **intuitive and customizable interface** of Sana Commerce Cloud, enhancing their e-commerce strategies effortlessly. (17 reviews) - Users love the **countless integrations** of Sana Commerce Cloud, enhancing their e-commerce experience efficiently and effectively. (12 reviews) - Users value the **dynamic e-commerce services** of Sana Commerce Cloud, ensuring effective distribution and simplified online buying. (8 reviews) - Users value the **access flexibility** of Sana Commerce Cloud, enabling hassle-free ordering and real-time updates from anywhere. (7 reviews) - Users value the **accuracy** of product information and analytics in Sana Commerce Cloud, enhancing decision-making and strategies. (7 reviews) - Automation (7 reviews) - Flexibility (7 reviews) - Online Sales (7 reviews) - Reliability (7 reviews) - Easy Integration (6 reviews) **What users dislike:** - Users find Sana Commerce Cloud **quite expensive** , citing complicated pricing structures that make budgeting a challenge. (2 reviews) - Users find the **search functionality inefficient** , complicating the process of locating images among many items. (2 reviews) - Users face **integration issues** that hinder frontend flexibility and complicate UX experimentation, slowing down iteration processes. (2 reviews) - Users experience **limited frontend and UX flexibility** due to ERP constraints, affecting customization and marketing efforts. (2 reviews) - Users note **missing features** such as SEO and image optimization, but await improvements in upcoming updates. (2 reviews) - Pricing Issues (2 reviews) - Billing Issues (1 reviews) - Complexity (1 reviews) - Confusion (1 reviews) - Dependency Issues (1 reviews) ## Sana Commerce Cloud Reviews ### 1. Currently using Sana 9.2.5 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Sana Commerce Cloud?** Integration with our ERP, portal speed and security. **What do you dislike about Sana Commerce Cloud?** High costs and limited functionalities for our nesesities. **Recommendations to others considering Sana Commerce Cloud:** Despite its limitations our company has worked well with the platform and most importantly our customers are happy with it. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Our customers can view the stock of the products and place their orders online. ### 2. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Sana Commerce Cloud?** Easy to install Transparent communication with ERP A lot of information for begginers and first users **What do you dislike about Sana Commerce Cloud?** When you need special needs, customizations take some time. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Giving acces to our customers to all the information trough our website. ### 3. I would highly recommend Sana commerce! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Sana Commerce Cloud?** Easy to use backend which is really handy. **What do you dislike about Sana Commerce Cloud?** With big changes on your shop you always need the help of Sana which can sometimes be difficult. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Easy to use e-commerce platform which our customers like! ### 4. Realtime and stable e-commerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** Mark L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Sana Commerce Cloud?** A true integration with our ERP platform. Our product data and prices are always up to date. **What do you dislike about Sana Commerce Cloud?** Customizations can be cumbersome sometimes. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Self-service possibilities for our customers. Reduced workload for our inbound sales department. ### 5. Best SAP Business One E-commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Simone C. | Tecnico commerciale, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2019 **What do you like best about Sana Commerce Cloud?** Packed with many features and expandibility. Good technical support and ease of use of the product. **What do you dislike about Sana Commerce Cloud?** Lacking some front-end customizations. Foreign technical support might be hard to understand sometimes, due to accent :) **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We are able to offer an exclusive service to many already existing customers, giving them the chance to check order status in realtime, see custom prices and availability, and create orders from quotations. We are also building a direct connection from our ERP/SANA to customer's ERP, so customer can place the order from SANA and get it automatically in their systems. This will hopefully bring more orders, and get us in a better position as supplier. ### 6. Great solutions to make our digital platform perform even better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Sana Commerce Cloud?** The backpage of the webshop is easy to use! And the service of the employees of Sana is great! **What do you dislike about Sana Commerce Cloud?** I find it less pleasant that we cannot properly implement new functionalities due to our customization and that this involves high costs if we do want to have the new functionalities. **Recommendations to others considering Sana Commerce Cloud:** Don't use a lot of customizations and then you have a great platform! **What problems is Sana Commerce Cloud solving and how is that benefiting you?** One can place an order 24/7 without the intervention of a colleague, so that we have more time for custom orders. ### 7. excellent product **Rating:** 4.0/5.0 stars **Reviewed by:** Bart S. | Voorzitter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Sana Commerce Cloud?** Clear design, easy to use, no frills and integrating nicely with Dynamics ERP **What do you dislike about Sana Commerce Cloud?** Customizations are costly and may cause other issues witinh the ERP context. Try to stick to out of the box product where possible. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Offering modern tools to place orders. Customers expect a webshop as a standard required feature. Additionally we automatically present info to customers like open orders, invoices etc. This give us the opportunity to grow without extra efort for our customer service department. ### 8. Solid Platform with Strong Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan W. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2020 **What do you like best about Sana Commerce Cloud?** Clean and efficient integration with NAV, Great Customer Support, layout and design are modern and flexible **What do you dislike about Sana Commerce Cloud?** Feature set is solid but could continue to add functionality with additional integrations and implementations out of the box. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The first ecommerce integration we've had that we were not babysitting order flow and processing. Our customer service time is more efficient and effective on Sana than it was on prior providers. ### 9. Prime product/service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Sana Commerce Cloud?** Customer support thinks carefully about the services and products they provide to their customers. **What do you dislike about Sana Commerce Cloud?** Admin/back end of SANA is not easy to use. You can't see exactly what changes are being made to the front end. **Recommendations to others considering Sana Commerce Cloud:** Price/quality is more than fine **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Not being able to provide an order platform 24/7 ### 10. Sana - good choice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Sana Commerce Cloud?** Dynamics AX Integration Ease of use Professional project management **What do you dislike about Sana Commerce Cloud?** long development phases Marketing limitations (design) **Recommendations to others considering Sana Commerce Cloud:** keep it simple **What problems is Sana Commerce Cloud solving and how is that benefiting you?** e-commerce b2b ### 11. Short time to market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Sana Commerce Cloud?** Standardized product with many options to customize it. So the software implementation does not take Long time **What do you dislike about Sana Commerce Cloud?** We have no Points of dislike so far .................................................. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We offer an online order possibility for customers that are not connected via EDI ### 12. Flexible Add-On and great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2019 **What do you like best about Sana Commerce Cloud?** SANA commerce is highly flexible and the front-end/design can mostly be changed without deep IT experience. If there is a problem with the service, one can count on the customer service's immeadiate response. The customer service does not stop until the problem has been solved. **What do you dislike about Sana Commerce Cloud?** The license has to be paid a year in advance. A monthly instalment would be preferred. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We have created a B2B online shop with over 3000 products and different visibility for different customer groups. As the online shop is directly connected to our SAP, its really convenient ### 13. Very easy to use and maintain **Rating:** 4.5/5.0 stars **Reviewed by:** Andy C. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Sana Commerce Cloud?** The flexible and comprehensive admin system. The filtering system for creating product sets, and the varied out-of-the-box designs. The flexible navigation and sitemap system **What do you dislike about Sana Commerce Cloud?** In our version 9.2.1 some of the system pages such as the checkout pages are not as flexible to change as they could be. I think this is enhanced in a later version. Also flexi-tiles are not as flexible as they might be **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Credit card checkout built-in by way of sagepay add-on was a new feature for us. ### 14. Great Partner in Building our Web Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Riyad D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about Sana Commerce Cloud?** The most important benefit for us is that we are leveraging our investment in an ERP system by using it to not only house our customer and product data, but also as the data hub that powers our web shop. It eliminates the need to manually replicate or sync data across our systems or channels. We can also show customers all our products and our product attributes in a web shop that is informative but also looks great visually. Working with Sana to launch our web shop has been a success for streamlining both our business processes and customer experience. They can see customer-specific pricing, inventory and order history in real time, which makes the online shopping experience easier for them. The team at Sana worked closely with us, so it felt like the project overall was always collaborative and evolved with our needs. Throughout our partnership, Sana has continuously provided great service, and felt like a true partner rather just a supplier. **What do you dislike about Sana Commerce Cloud?** Because Sana’s out-of-the-box solution offers structured designs, we needed to rely on customizations to get our web shop looking exactly as we wanted, which did end up taking some additional time. However, once completed our web shop was consistent across all regions and will continue to be as we expand or if we build out more web shops. We ultimately were able to achieve the boutique-style look and feel of our brand in our web shop through these customizations, so overall the issue was not major. We also are aware that Sana continually updates its solution, and an upcoming version will make customization much easier, so it is likely to not be much of a problem moving forward when it comes to updates and changes on our end. **Recommendations to others considering Sana Commerce Cloud:** For us, most of our order processing and our fulfillment process is now automated. If you want to save time and improve efficiency with your web shop, Sana is a great option. Their solution is more of a consolidated, e-commerce ecosystem than many other providers we considered, and there is much less room for error when the solution is built with your ERP at its core. If your ERP data is up-to-date and accurate, Sana can help you make the most of your investment. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** As we scaled and grew our business, we needed a solution that would let us do that seamlessly while also allowing us to maintain our data and web shop effectively. With Sana, we were able to grow while we built out our online presence, for a great value, which is important for us as a small business with no flexibility to invest in a solution that wasn’t going to work for us long-term. Our main goal was to make the ordering process easier and faster for the retailers carrying our products, and to continue to have this process be streamlined as we expanded. Working with Sana let us do that while also making sure that maintenance wasn’t difficult on our end and that our web store offered enough relevant data to make buying online efficient for our retailers 24/7. We ultimately saw that the immediate and most notable benefit was that our order fulfillment was up to 20X faster than before. A continually successful solution and partnership with Sana has led us to continue working with them now for 8 years, and it’s been a great working relationship. ### 15. Implementation and perfomance are very good **Rating:** 5.0/5.0 stars **Reviewed by:** Albert S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about Sana Commerce Cloud?** Sana is integrated within the code of our ERP system so less transfer of data between de webshop and ERP database. So the perfomance is very good. The implementation of the webshop went very smooth. No problems. Nice working with their team of professionals. The new platform Saas makes it possible to use add-ons in the webshop. **What do you dislike about Sana Commerce Cloud?** It's not possible to scramble mailadresses on the website. We would like this to protect from spam. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Our B2B customers asked for a webshop. We did not have one till we start the project with Sana. Our company as well as our customers are satisfied with the result. ### 16. Waldo's review **Rating:** 4.0/5.0 stars **Reviewed by:** Waldo R. | ICT Manager, Textiles, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Sana Commerce Cloud?** What I like best is the integration with Navision, this works really good. The Claudine module we like, allthough it has some restrictions. **What do you dislike about Sana Commerce Cloud?** Making products available to several types of customers (some have to see them, some can't see them) The user management doesn't give info back to Navision. Maintaining the custom pages is hard to do. **Recommendations to others considering Sana Commerce Cloud:** A lot of customization is expensive but needed if you require special features. I would recommend Sana because they work with very professional people that handled our project perfectly. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We managed to offer our B2B customers a good and stable platform. ### 17. Easy to use B2B e-commerce system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2018 **What do you like best about Sana Commerce Cloud?** I like the fact that you can setup and e-commerce platform for your ERP system without any programming. It's easy to setup and you can easily make changes to the platform without the help of a developer. This makes life easy for an E-commerce Manager. Also the intergration with the ERP system works very well. **What do you dislike about Sana Commerce Cloud?** If there is a functionality within Sana that's missing you can't easily add it by using a plug-in, you have to have it build to your spec, or wait for Sana to put it in the roadmap. **Recommendations to others considering Sana Commerce Cloud:** Take the time to test Sana, since it has a lot of features, but also some features where missing for us, which you cannot add easily to the platform if it's not already there. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Sana is perfect as a quick to setup E-commerce solution for your ERP system. So if you want to sell online without much hassle it's great to use. As a traditional wholesaler looking for an E-commerce solution without having to hire a dedicated E-commerce consultancy firm, Sana might be a solution. ### 18. New business up and running **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Sana Commerce Cloud?** The fact that there is no real synchronization and the one database is our AX platform makes the tool easy to troubleshoot. The flexible connector really allows you to do anything you need to do. **What do you dislike about Sana Commerce Cloud?** The implementation process was a little rough but once we got momentum we got things on track. **Recommendations to others considering Sana Commerce Cloud:** Understand how the solution operate before you implement. Once you understand, things go smoothly. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We needed real-time freight rates from both Fed-ex and a private 3PL service. The Sana team helped us get this going an it works like a charm. ### 19. Solution SANA still the engine behind international dealer portal REV'IT! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2018 **What do you like best about Sana Commerce Cloud?** REV'IT! Sport International designs and develops functional and fashionable motorcycle clothing for the serious motorcyclist. Ten years ago, the first steps were taken for an online dealer portal with the B2B e-commerce solution from Sana Commerce. An important project for the Rotterdam supplier, because after a period of preparation, the first Sana webshop was now really being built. A decade later, REV'IT! is not only the very first but also still a very satisfied customer. "We work every day to inspire people to grab their motorcycle and enjoy it to the fullest," says Bas Stijntjes. He has been working at REV'IT! for ten years as an ICT manager. In this role, he is responsible for all IT projects, network management, and process optimization. When Stijntjes started at REV'IT!, he clearly noticed the desire to quickly jump on the 'online shopping trend.' Previously, orders mainly came in via filled-out Excel lists in the mailbox of or phone calls to the Sales Office department or account manager. The goal was to allow our dealers to fill in their orders directly online. Additionally, we were looking for a way to make product information available faster and better." **What do you dislike about Sana Commerce Cloud?** Every application and project has its challenges; the art is how both parties deal with them. **Recommendations to others considering Sana Commerce Cloud:** Houd er rekening mee; alles KAN worden gebouwd; dat betekent niet dat alles MOET worden gebouwd naar specifieke behoeften. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Integration with Dynamics NAV Because REV'IT! uses Microsoft Dynamics NAV, the choice for Sana was quickly made at the time, even though the supplier had not yet built a large customer portfolio. Stijntjes: "For us, integration was very important, and Sana was one of the first parties to have this well organized. The advantage of Sana's e-commerce solution is the direct connection with our ERP system from Microsoft. As a result, we did not have to rewrite the existing business logic. Take, for example, discount rules for certain dealers or collections that are only available in a specific region. Additionally, due to the direct connection with our ERP system, the current stock for each dealer can be viewed directly via the online portal." Dealer portal With the dealer portal, REV'IT! wanted to distinguish itself from the competition at the time. Ten years later, the portal still proves its value daily. Dealers can quickly and efficiently check stock, order directly, or look up product information. "Many of our relationships were immediately very enthusiastic about the dealer portal. A survey a few years ago showed that about two-thirds of our dealers use the portal daily for both product information and placing orders. Mentioning the ETA, the 'estimated time of arrival,' has also alleviated a lot of the pain for users. Our products have a relatively long 'lead time,' and sometimes an item from an outdated collection can no longer be reordered. It is very nice that we can display this kind of information directly in the online portal." Enriched product information REV'IT! has implemented several important changes over ten years. The most striking is the enrichment of product information. "Driven by our passion for Design, Performance, and Innovation, we strive for the ultimate product: a product that helps the rider live their passion, in safety and style," says Stijntjes. "At REV'IT! we are continuously engaged in product development. Just like with other technically advanced sportswear, there is a lot of information to provide." On Sana's advice, the choice was made for Perfion's product information management (PIM). "Perfion streamlines the different data streams at REV'IT! and ensures that the product information is always up-to-date on both our website and the dealer portal. In addition to speed and efficiency, we also have more control over the marketing message we want to spread." International business Operating from the REV'IT! headquarters in Oss, Brabant, and the office in New York, REV'IT! is active in about 70 countries. The technical motorcycle clothing is available through a worldwide network of resellers. Passionate motorcyclists around the world wear this Dutch brand, so it's not surprising if you see a motorcyclist riding around with a Jacket Sand 3, a top model jacket. "Our dealer portal is available in eight different languages, and for the North American market, we have our own online environment. The latter mainly has to do with the collection that is specially made for this market. The standardization of product enrichment and the connection of the ERP system are very important for our international ambitions. Whether we have a changed stock, adjustment of product information, or a marketing campaign; we can communicate it directly to our dealers via the dealer portal," says Stijntjes. Ten years of collaboration For the future, REV'IT! certainly has plans in the field of e-commerce. Stijntjes wants to look at the possibilities for commercial returns and the automatic addition of warranty forms. Even after ten years, he sees no reason to change suppliers, especially since the portal still functions excellently without many upgrades, adjustments, or custom work. "We have always worked very pleasantly with Sana. Of course, every project has its ups and downs, but that is part of it. For us, it is very pleasant that we have been working with an account manager for a long time, who knows the ins and outs of our organization. Even when his wife was about to give birth to their first child, he was working for us. It seems logical to me that if someone goes through fire for you like that, you can speak of a good relationship with the supplier," Stijntjes concludes positively. ### 20. Easy Set-Up **Rating:** 4.0/5.0 stars **Reviewed by:** David V. | Division Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Sana Commerce Cloud?** Sana Commerce is easy to set-up and control your content. They have several tools and functionalities what makes it nice to work with for an unexperienced webshop builder. **What do you dislike about Sana Commerce Cloud?** As it is a out of the box product it is limited in free of art design. All changes are possible to be added or changed but only by the Sana team.. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We have now a nice digital overview of all our products. Also all administration questions from customers are solved as they can find any related document in Sana. ### 21. Domus Lighting and Sana Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Francis C. | Operations Director, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Sana Commerce Cloud?** 1. I like the fact that there is now a single source of truth for our products and our product attributes and that we are leveraging our investment in our ERP system which was quite considerable. 2. In addition, our customers love it. They can see their own real-time individual pricing and availability online and place orders directly through to our ERP system. This eliminates time and effort on our end and empowers customers to make their own decisions and find information at their own leisure. **What do you dislike about Sana Commerce Cloud?** Customising certain things are a little hard if you want your website pixel perfect to your design. However, keeping the design locked and structured also helps as it enforces consistency across the site which is important. This is not necessarily a bad thing. As we're a B2B company, some customers have decided not to use the system because they only want to use their own ERP system within their business which I can understand. However, having a login to our system available to them if and when they want it future proofs Domus Lighting for when B2B ecommerce becomes more mainstream. **Recommendations to others considering Sana Commerce Cloud:** If you're after an integrated e-commerce solution, we reviewed several other systems and found that this was by far and above the best value for money. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** 1. There was no single source of truth for product attributes and data as information was spread across multiple systems and PDFs etcs. With a catalogue of more than 7000 SKUs, this was impossible to maintain effectively. 2. Our old site was non-responsive with a tired looking design. The new site looks great and we've received a lot of positive feedback on it from all our customers. 3. Lastly, we wanted to be able to reduce the traffic of phone calls and emails from customers for enquiries and information that simply wasn't adding value. If customers wanted to look at an old invoice or see an outstanding order, this used to be a cumbersome process. It's not anymore - it's all available in one place in one single view. Allowing our customers to perform these functions online themselves empowers them and they love that. ### 22. Sana takes care of our online business **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | Consultant, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2016 **What do you like best about Sana Commerce Cloud?** Finding an e-commerce solution that was integrated with AX was tough, until we discovered Sana Commerce. Perfect integration between Microsoft Dynamics and Sana Commerce. Sana supported our business, this innovation is a success on all fronts. “With the B2B e-commerce solution from Sana Commerce, we are now able to provide accurate online product information and significantly increase our revenue by selling internationally, 24/7.” **What do you dislike about Sana Commerce Cloud?** After a thorough analysis, we have no comment, only positives. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** If you want to make progress in e-commerce than Sana Commerce is the ideal partner / product. The company is expecting a substantial sales increase. “If we keep going the way we are now, we’ll have an increase to our overall revenue of more than 25%.” ### 23. No-nonsense E-Commerce solution for Dynamics NAV **Rating:** 4.5/5.0 stars **Reviewed by:** Filip D. | Sales & Communication Assistant, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2015 **What do you like best about Sana Commerce Cloud?** The integration with NAV is splendid. Our sales backoffice team needed minimal training, while we were able to setup and run a rather large store in a short time. All our business administration (customer info, pricing, discounts, catalog) can still be managed in our ERP solution (Dynamics NAV) and is perfectly in sync. The CMS behind the system is easy enough for beginners to find their way, while it's open enough for advanced users to program more complex stuff. The attention to detail when it comes to SEO and minimal setup time are a big plus. Overall a very good E-Commerce solution for any company who uses Dynamics NAV as their ERP. **What do you dislike about Sana Commerce Cloud?** The performance is dependent on the NAV service performance. Which on it's own is not a minus for Sana as a piece of software - It's just something to be aware of- especially for on-premise implementation. This has been addressed in the newest version (9.0) with some kind of caching feature... **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We are successfully selling our products on-line with a minimum of change in our existing business processes. Our sales backoffice team is able to handle their orders largely in the same way as before, while we are able to offer additional services to our customers such as 24/7 ordering, real-time availability information, dynamic catalog with real-time insight in complex pricing and discount tables. ### 24. Seamless ERP integration **Rating:** 4.0/5.0 stars **Reviewed by:** Gerard W. | Financieel / Operationeel Directeur, Packaging and Containers, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2015 **What do you like best about Sana Commerce Cloud?** The integration with our Dynamics Nav ERP is excellent. Stock availability, customer specific pricing, volume discounts, etc are all administered in NAV only and work great in the Sana webshop. **What do you dislike about Sana Commerce Cloud?** The Backoffice is not really user friendly. Apparently this is much improved in the recent 9.0 release. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We now have automated orders from customers we did not get into contact with previously. No more manual order intake and processing. No more problems with pre payment of orders but all orders from unknown customers are now paid online. ## Sana Commerce Cloud Discussions - [What does Sana Commerce do?](https://www.g2.com/discussions/what-does-sana-commerce-do) - 1 comment - [What is Sana Software?](https://www.g2.com/discussions/what-is-sana-software) - 1 comment - [View Sana Commerce Cloud pricing details and edition comparison](https://www.g2.com/products/sana-commerce-cloud/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+16%3A41%3A22+-0500&secure%5Bsession_id%5D=d4365247-bffa-4b98-ab23-f546264585ee&secure%5Btoken%5D=06fc515057c8642854d4a6ec6a8ba5add4720ea9639cc43bcf22acdf6d78662e&format=llm_user) ## Sana Commerce Cloud Features **Order Entry** - Entry - Register - Notifications **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder **Generative AI** - AI Text Generation - AI Text Summarization **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Sana Commerce Cloud Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,944 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (572 reviews)