Sana Commerce Cloud Features
Merchandising/Marketing (7)
Storefront Design Tools
As reported in 70 Sana Commerce Cloud reviews. Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience
Product Visualization
Ability to display and manage photos, 3D views, videos etc for each product This feature was mentioned in 70 Sana Commerce Cloud reviews.
Recommendations / Personalization
Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc This feature was mentioned in 65 Sana Commerce Cloud reviews.
Promotions and Discounts
As reported in 63 Sana Commerce Cloud reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.
Shopping Cart Abandonment
Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. 57 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Product Reviews
Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products 55 reviewers of Sana Commerce Cloud have provided feedback on this feature.
SEO
Based on 65 Sana Commerce Cloud reviews. Provides tools to drive traffic to pages via organic search
Product Catalog (4)
Content Management
As reported in 72 Sana Commerce Cloud reviews. Ability to add/update products, product pricing, product information and other content included on eCommerce site.
Product Configuration
Ability to all users select options to configure the product or select product options. For example, color, size, etc. This feature was mentioned in 65 Sana Commerce Cloud reviews.
Product Search and Filtering
Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting This feature was mentioned in 73 Sana Commerce Cloud reviews.
Intangible Products
Based on 48 Sana Commerce Cloud reviews. Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.
Order Process (8)
Checkout Process
Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. This feature was mentioned in 71 Sana Commerce Cloud reviews.
Shipping Options
As reported in 67 Sana Commerce Cloud reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.
Tax Display and Processing
Based on 64 Sana Commerce Cloud reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.
Payment Processing
Based on 61 Sana Commerce Cloud reviews. Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.
Order Management
Based on 69 Sana Commerce Cloud reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time.
Returns / Refunds
Functionality to allow users to process returns/refunds either via self service or contacting customer service. This feature was mentioned in 50 Sana Commerce Cloud reviews.
Inventory Management
Based on 65 Sana Commerce Cloud reviews. Displays inventory levels of products in real time. Displays inventory by location if required.
Multi-Channel Fulfillment
Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. This feature was mentioned in 48 Sana Commerce Cloud reviews.
Multi-Channel Support (7)
Omnichannel
Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. 54 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Mobile
Based on 65 Sana Commerce Cloud reviews. Features that enable customers to easily to shop for products using a mobile device.
Social Commerce
Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. This feature was mentioned in 48 Sana Commerce Cloud reviews.
Customer Service
Based on 56 Sana Commerce Cloud reviews. Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.
Store Locator
Based on 43 Sana Commerce Cloud reviews. Enable customers to locate and navigate to physical locations by zip code, city or GPS
3rd-Party Store Integration
Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels 39 reviewers of Sana Commerce Cloud have provided feedback on this feature.
B2B
As reported in 63 Sana Commerce Cloud reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.
Platform (12)
APIs
Based on 53 Sana Commerce Cloud reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system.
Customization
Product provides tools to customize web store front, business process, etc. to meet unique business needs. This feature was mentioned in 67 Sana Commerce Cloud reviews.
Integrations to Add-on Tools
Based on 63 Sana Commerce Cloud reviews. Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.
User Management
As reported in 66 Sana Commerce Cloud reviews. Enables customers to update their own user information, settings and preferences.
Reporting / Analytics
Provides standard and ad-hoc reporting ability to meet business requirements This feature was mentioned in 60 Sana Commerce Cloud reviews.
Security
Software provides appropriate tools and certifications to protect against fraud and malicious attacks 63 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Multi-Site Management
As reported in 51 Sana Commerce Cloud reviews. Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software.
Admin Access Rights
Provides ability to control editing rights by product category, geography etc. This feature was mentioned in 65 Sana Commerce Cloud reviews.
Test-to-Product Migration
As reported in 58 Sana Commerce Cloud reviews. Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site
Internationalization
As reported in 53 Sana Commerce Cloud reviews. Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation
Cross Browser Support
Based on 63 Sana Commerce Cloud reviews. Enables store or site to provide the same user experience in all browsers and browser versions.
Performance and Reliability
Software performs well and runs with minimal unscheduled downtime This feature was mentioned in 68 Sana Commerce Cloud reviews.
Order Entry (3)
Entry
As reported in 22 Sana Commerce Cloud reviews. Enter and convert orders and quotes
Register
Register received orders in the system This feature was mentioned in 25 Sana Commerce Cloud reviews.
Notifications
Based on 25 Sana Commerce Cloud reviews. Provide real-time notifications and status updates
Order Tracking (3)
Shipping
Verify shipping preferences 24 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Tracking
As reported in 24 Sana Commerce Cloud reviews. Track orders and their statuses as they move along the supply chain
Backorder
Manage orders for products that are unavailable due to inventory shortage 25 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Inventory Management (3)
Stock Levels
Maintain visual on stock levels This feature was mentioned in 24 Sana Commerce Cloud reviews.
Flow Of Goods
Track available inventory and manage flow of goods to/from warehouses 24 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Reserving Goods
Reserve goods that have been added to cart and update stock levels 24 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Customer Management (3)
Order Status
Track status of orders from shipment to delivery This feature was mentioned in 27 Sana Commerce Cloud reviews.
Information Access
Provide customers access to their information in order to answer FAQs 27 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Email Notifications
Automatically send emails using certain triggers to notify customer service of issues This feature was mentioned in 25 Sana Commerce Cloud reviews.
Subscription Management (4)
Payment Data
Store payment data and customer information 26 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Payment Gateway
Support and/or integrate with a payment gateway(s) 25 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Billing
As reported in 26 Sana Commerce Cloud reviews. Automate billing and contracts
Automatic Payments
Based on 24 Sana Commerce Cloud reviews. Accomidate automatic payments from various payment methods
Headless Commerce (5)
Decoupling
Based on 23 Sana Commerce Cloud reviews. Ability to disconnect the front office from the back office of an e-commerce platform
REST APIs
Provide APIs that allow for interaction with RESTful web services This feature was mentioned in 26 Sana Commerce Cloud reviews.
Data Orchestration
Capture and manage data from multiple sources and syncronize it with the front end and back end 25 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Customization
As reported in 32 Sana Commerce Cloud reviews. Allows developers to customize the platform using multiple programming languages
Extensibility
Include prebuilt integrations with multiple systems such as ERP and CRM 31 reviewers of Sana Commerce Cloud have provided feedback on this feature.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - SAP Store (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - E-Commerce Platforms (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Order Management (2)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation

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Technology Glossary Features
View definitions of the features and discover new technology terms.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.




