--- title: Sana Commerce Cloud Reviews meta_title: 'Sana Commerce Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 124 reviews by the users' company size, role or industry to find out how Sana Commerce Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 124 scale: '5' date_modified: '2026-07-26' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Sana Commerce Cloud Reviews **Vendor:** Sana Commerce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 124 ## About Sana Commerce Cloud Sana Commerce Cloud is a B2B e-commerce platform purpose-built for manufacturing, where a simple web store can't handle customer-specific pricing, complex catalogs, and negotiated terms. It makes every digital buying journey as trusted and guided as a conversation with a seller's best sales rep: each buyer sees their own price, their own stock, and their own catalog — always accurate — and can order with confidence without picking up the phone. For sellers, the platform removes the manual work that grows with order complexity. Quotes, orders, and updates process automatically instead of being re-keyed, corrected, or chased, freeing teams to serve customers rather than fix transactions. Guided analytics then turn ERP, webstore, and behavioral data into clear next actions, surfacing reorder opportunities and growth patterns so teams act decisively. What makes this possible is architecture, not add-ons: Sana Commerce Cloud runs natively on the same data the business already runs on: the ERP, either SAP or Microsoft Dynamics, rather than a synced copy. Because commerce and the ERP share one source of truth, what buyers see online is always the reality of the business: real-time pricing, availability, and order status they can rely on. Common use cases 1. Move phone and email orders online — give manufacturing buyers a self-service channel where their negotiated price, stock, and catalog match exactly what was agreed offline. 2. Eliminate manual order intervention — let quotes and orders flow into the ERP automatically, without re-keying or corrections, even as order complexity grows. 3. Close the trust gap at high-intent moments — show each buyer accurate, real-time pricing and availability so they stop leaving digital to confirm by phone. 4. Make reordering effortless — capture the most predictable revenue in B2B with fast, accurate repeat purchasing. 5. Sell complex products online — handle customer-specific pricing and catalogs, product variants, bills of materials, RFQs, and approval workflows. 6. Turn commerce data into growth — combine ERP, webstore, and behavioral data to surface reorder opportunities, content gaps, and next best actions. 7. Scale global commerce — run multiple regions, warehouses, and languages from one ERP-connected platform. ## Sana Commerce Cloud Pros & Cons **What users like:** - Users value the **intuitive and customizable interface** of Sana Commerce Cloud, enhancing their e-commerce strategies effortlessly. (17 reviews) - Users love the **countless integrations** of Sana Commerce Cloud, enhancing their e-commerce experience efficiently and effectively. (12 reviews) - Users value the **dynamic e-commerce services** of Sana Commerce Cloud, ensuring effective distribution and simplified online buying. (8 reviews) - Users value the **access flexibility** of Sana Commerce Cloud, enabling hassle-free ordering and real-time updates from anywhere. (7 reviews) - Users value the **accuracy** of product information and analytics in Sana Commerce Cloud, enhancing decision-making and strategies. (7 reviews) - Automation (7 reviews) - Flexibility (7 reviews) - Online Sales (7 reviews) - Reliability (7 reviews) - Easy Integration (6 reviews) **What users dislike:** - Users find Sana Commerce Cloud **quite expensive** , citing complicated pricing structures that make budgeting a challenge. (2 reviews) - Users find the **search functionality inefficient** , complicating the process of locating images among many items. (2 reviews) - Users face **integration issues** that hinder frontend flexibility and complicate UX experimentation, slowing down iteration processes. (2 reviews) - Users experience **limited frontend and UX flexibility** due to ERP constraints, affecting customization and marketing efforts. (2 reviews) - Users note **missing features** such as SEO and image optimization, but await improvements in upcoming updates. (2 reviews) - Pricing Issues (2 reviews) - Billing Issues (1 reviews) - Complexity (1 reviews) - Confusion (1 reviews) - Dependency Issues (1 reviews) ## Sana Commerce Cloud Reviews ### 1. Streamlined Management on Centralised Database **Rating:** 4.5/5.0 stars **Reviewed by:** Asha J. | Staff Software Engineer, Newspapers, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Sana Commerce Cloud?** Quick,easy and accurate content conversion on easy-to-use drag-and-drop visual designer. Fast performance with flexibility. Easy global transactions **What do you dislike about Sana Commerce Cloud?** Sana Commerce Cloud has all features we require for global business connectivity. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Centralised data platform for all our e commerce management and coordinating. ### 2. Flexible to Experiment **Rating:** 5.0/5.0 stars **Reviewed by:** Dipesh J. | Team Leader, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Sana Commerce Cloud?** I have recently used it for my project, and It easily integrates with React framework. I can say our search ends with the Sana platform. **What do you dislike about Sana Commerce Cloud?** It is almost good. It integrates easily, I referred to the documentation, and also video tutorial is so good. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Helped to integrate the eCommerce project with Sana, and it solved all problems and centralised everything in a central place. ### 3. Best solution quick and easy implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Dev J. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Sana Commerce Cloud?** Easily integrated into our SAP, performance wise is really great than the previous tool, and easily connects our client's sores, it fits in our business strategy. **What do you dislike about Sana Commerce Cloud?** I have not seen any, but we adapted Sana because of the good features of than previous tool and yes Sana solves lots of problems. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Provides centralized solutions for client stores, which is the biggest achievement for our organization. ### 4. Customers Attraction and Retaining Strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Bianca M. | Technical Chief of Staffs , Research, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Sana Commerce Cloud?** Successful assets and tasks management through automation. Boosting brand image through audience engagement. Reduction of repetitive duties through automation. **What do you dislike about Sana Commerce Cloud?** I have no dislike on all three years experience. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** All ( employees,employers and customers) e commerce hub. ### 5. Amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Atlanta A. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Sana Commerce Cloud?** It's really flexible, we just used Sana for experiment purposes, but now we adopted this for permanent use, this provides central solution with SAP and our client loved this. **What do you dislike about Sana Commerce Cloud?** Almost like, we are happy because our clients are happy; it's just flexible and provides fast performance than other platforms. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** It provides a central solution for our clients with SAP and connections ERP with stores. ### 6. Really nice solution **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal T. | Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Sana Commerce Cloud?** I have used this for my organization, it's a really easy and nice solution to connect stores with ERP, and it's worked for my B2C clients, performance is so fast. **What do you dislike about Sana Commerce Cloud?** I think i liked almost, because it solves the problem and easy to implement. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** It solves our organization customers for B2C business stores, connections stores with ERP system. ### 7. I was exploring this and found that Sana commerce Cloud is a great tool to use **Rating:** 4.0/5.0 stars **Reviewed by:** Usman J. | SAP Ariba/MM Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Sana Commerce Cloud?** The best thing is that it's cloud and used by some of the extraordinary features for the users **What do you dislike about Sana Commerce Cloud?** Nothing to mention here for now.as it is experienced in a well manner technological enhancements. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** It's benefitting us to resolve the customer issue and use this platform in a day to day activities. ### 8. EXCELLENT AND POWERFUL **Rating:** 5.0/5.0 stars **Reviewed by:** Julián R. | SALES DEPARTMENT LEADER, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Sana Commerce Cloud?** WE CAN MAKE A VERY COMPLETE ONLINE STORE WITH A GREAT DESIGN AND EASY TO HANDLE. IT HAS A WORLD OF OPTIONS TO DESIGN.IT FACILITATES PROCESSES AND ADMINISTRATION, AS WELL AS ACCOUNT MANAGEMENT AND SALES. **What do you dislike about Sana Commerce Cloud?** SOME OF THE OPTIONS ARE NOT VERY CLEAR IN QUESTION OF EDITING THE APPEARANCE AND YOU HAVE TO BE DOING TRIAL AND ERROR **What problems is Sana Commerce Cloud solving and how is that benefiting you?** WE HAVE SOLVED VERY WELL THE ADMINISTRATION OF OUR USERS AS WELL AS THE MANAGEMENT OF OUR WAREHOUSE, FACILITATING THE GENERATION OF ORDERS AND SALES CLOSINGS WITH CUSTOMERS ### 9. Easy to access and use **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Sana Commerce Cloud?** Easy access, cloud-based with accurate transactions **What do you dislike about Sana Commerce Cloud?** Can be slow to update with same day transactions **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Allows almost all associates the ability to add content, analytics and one version of the truth. We are more productive through common views and decisions. Our business has increased by 25 - 30% ### 10. Amazing integrated E-Commerce Solution for Dynamics GP **Rating:** 5.0/5.0 stars **Reviewed by:** Gaelle E. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Sana Commerce Cloud?** The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful. The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile. Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button. Translation into another language are easily added, when needed. Being a hosted solution, there was no server management which was amazing. **What do you dislike about Sana Commerce Cloud?** There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product. **Recommendations to others considering Sana Commerce Cloud:** We choose it for the ease of use, flexiblity, being a hosted solution, and a professional/international outfit. Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated. Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system We used to be on Magento and needed coding expertise for all aspects of the previous site, from page building blocks to other layouts. We needed to outsource all changes to developers, with no flexibility. Being on Magento, we had to pay for hosting fees, and have server maintenance, which also had a high cost. Adding the hosting fees and the developer fees + connector together made it a more expensive solution, even tough we were on the Open-Source Magento. I wish I had found Sana earlier. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The customers had access to their open orders, past invoices and special pricing in real time. Stock was also populated in real time which means that the customers could place "better" orders. **Official Response from Michiel Schipperus:** > Hi Gaelle, Thank you for your review! Our product was built specifically to facilitate the points you mentioned, like the intuitive page builder, easy-to-use admin panel, product segmentation, and geo-targeting. We aim to make our product as simple to setup and easy to use as possible. Thank you for taking the time to write about your experience! Best of luck going forward, Michiel Schipperus, CEO ### 11. Good tool for ecommerce business ,appropriate for B2B and B2C **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Sana Commerce Cloud?** Integrator provided by this tool is one of the great thing , you can integrate with so many gateways and add-ons **What do you dislike about Sana Commerce Cloud?** Its bit baffle to use in starting , prices are not there in website **What problems is Sana Commerce Cloud solving and how is that benefiting you?** its providing end to end solution for b2b and b2c business , it has all the feature that is needed to maintain ERP system ### 12. Help increased our efficiency and effectiveness with clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Sana Commerce Cloud?** Helps us deliver a better experience to our clients which has resulted in more revenue for us. **What do you dislike about Sana Commerce Cloud?** Sometimes difficult to sift through all the data to find what you're looking for with the reporting **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We struggled with different departments being siloed and working in different systems. Now everything is in one portal which is great. ### 13. Good interface, simple and clean. Easy to understand and use. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Sana Commerce Cloud?** Fact that information are organized and presented in a simple way. Lots of insights from the data provided. **What do you dislike about Sana Commerce Cloud?** There could be more integration with certain SAAS applications. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Understanding my customer datas from a point of view of business owner. ### 14. Sana Commerce Cloud Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Sana Commerce Cloud?** We don't use commerce cloud, however, I have had exposure to a demo store and have been able to play around in it; and I have also looked at the documentation available online. From what I have seen and used, I would say that the commerce cloud offering is ok; I wouldn't say there is anything overly special about the platform when you compare it to the plethora of other eccomerce platforms available. Commerce cloud is a big improvement to the previous Sana offering (which our company is currently using) though; as SCC is much more flexible when it comes to designing product pages how you would like. Commerce cloud also has much more in terms of additional content that you can add on for free, content elements and widgets for example. Our current version of Sana is very very rigid and does not leave much room for customization without having to request custom work which costs further money. So commerce cloud is definitely better in this regard. In addition, this is more of a wider Sana advantage in general, but the integration with the ERP (from what I have seen) is pretty smooth - and doesn't require much intervention, products and information are synced and are ready to use in our online store without issue 99% of the time. **What do you dislike about Sana Commerce Cloud?** I think that commerce cloud is not utilising its full potential. What Sana has in terms of being able to smoothly integrate with an ERP is a really powerful thing, however I feel like they let themselves down when it comes to their online eccomerce offering. Sure they offer, with SCC, more flexibility with designing pages - and there is a much greater catalogue of additional content blocks & widgets; however, this is standard across many of the other big eccomerce platforms that are out there right now. Flexibility in design is something which you just come to expect from a modern day eccomerce platform. So, leaving the design flexibility aside, I don't see much difference in the SCC platform when compared to our current platform. The SCC platform still doesn't have suitable filter options, for example you can't have sliders, or icons next to checkbox choices. SCC doesn't allow you to select multiple products at once in the admin area, and perform the same command on them (for example changing their descriptions, adding in an image etc). These are just a few examples of what people come to expect, I feel, as standard with e-commerce platforms that Sana isn't able to produce unfortunately. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We don't currently use commerce cloud, we use their previous offering. However, if we were to use commerce cloud, we would be using it to appropriately display products and information to allow customers to make informed decisions. ### 15. Great integration with ERP system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Sana Commerce Cloud?** The best thing is the integration with the ERP system. For customers, this means that it is very easy to get their specific prices, order details and invoices. Also orders placed directly in the ERP are visible. The integration with PIM needs some customization but works fine. The page editor had improved a lot and works great compared to the older versions of SANA **What do you dislike about Sana Commerce Cloud?** The search function does not work yet in content pages . Also the filtering on multivalue attributes is not possible yet. These functions are supported out of the box by SANA competitors. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The integration between our ERP system, webshop and PIM system. This saves a lot of time and money in customizations we had to do make in our previous platform. ### 16. The epitome of 5/10 for us but, could be perfect for someone **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Sana Commerce Cloud?** The customer relations team has been great recently. I really wish I could score the product higher just because of them. It is highly customizable and offers a good number of templates that can be further configured to match your brand identity without coding knowledge. There has been a significant shift in culture over the last year and the customer service has improved from a 1 to a 10+. There is also a new product that is being released that may address some of the stability issues mentioned in the "Dislike" section below. **What do you dislike about Sana Commerce Cloud?** Were originally sold on features being included that aren't (Note: That sales agent is no longer with the Sana team). Updates have caused regular bugginess that requires our customers to help troubleshoot. The first-level tech team is great, but higher-level issues require connecting with an over-worked international team that has repeatedly tried to blame issues on user error despite documented evidence to the contrary. Once we have been able to connect we've had issues drag out for months while the same "solution" is repeatedly recommended before it suddenly starts working again. If you want to do any customization at all expect to pay thousands of dollars upfront just to outline what you want and to get a quote. Then expect to pay very high "Project Management" fees on top of a high base rate. Does not integrate with SAP Business One as smoothly as advertised. Core functions, yes, but you are very limited in how you can configure SAP B1 without causing issues on the Sana side. Implementation was much more difficult and drawn-out than it should have been. Sana should only be added to well-established ERP's that have a low level of customization. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We are bringing a catalog of more than 70,000 SKU's to an international customer base with detailed product information and live updated pricing. We have been able to eliminate the 1-2 business day delay in providing product information and pricing quotes that our customers in Asia and Oceania have traditionally had to deal with. ### 17. Excellent ecommerce tool for B2B, quite easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Sana Commerce Cloud?** Sana Commerce has good integration with Microsoft Dynamics D365 F&O. We found it easy to set up and use. Maybe the software was a bit new and unfinished when we started using it about a year ago but has had many updates (27 pcs) so far. I'm happy with the latest updates and functions. Our IT was pleased with the simple integration process. Support has been good, and tickets are answered when something is unclear. Also loving the webinars, tips and examples from other Sana Commerce customers. **What do you dislike about Sana Commerce Cloud?** Even with a simple integration process, some things are a little bit uncertain. For example, you couldn't translate the term "Tax 24%" to Nordic languages as it comes from D365, and there is no translation for that field. It has many features, which is nice, but it is designed with several ERPs in mind, so we miss little here and there, but I haven't heard of a better solution either. Also, I'm a little bit worried about the customization process; if we add nice features, will it affect a lot of new work with testing as the software is not "standard" anymore. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We have now set up a working eCommerce site(s) with excellent integration to our ERP. I'm sure it would have been more difficult with other system providers, or we could have missed some features. ### 18. Why we have chosen SCC **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Sana Commerce Cloud?** We have chosen SCC for mainly three reasons, first as a rapid-deployment solution we had a few aspects of the project to worry about especially with an ERP migration going on at the same time, and for it out-of-the-box connector for Dynamics BC. And last but not least with the quality of the documentation in Sana online help, we could easily deploy new functionalities when we need them with no additional cost. **What do you dislike about Sana Commerce Cloud?** the skill level of some resources we worked with was not as expected, some time for the same query we have received different answers and even we had to insist to get a satisfactory response **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We have changed our E-commerce platform and moved to SCC to be able to lunch new products with new content rapidly with less effort for our Marketing team and to minimize the maintenance and the deployment of new functionalities costs. ### 19. Experimenting with Sana Commerce Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Sana Commerce Cloud?** The new CMS is definitely a massive upgrade from the current system. being able to pick and choose content makes it like a wordpress of shopify site from a content point of view. **What do you dislike about Sana Commerce Cloud?** So far there is nothing i really dislike about the new platform and no improvements to suggest. we are still in the early stages of exploring the latest version on sana **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We are a B2B company but advertise to our end-users. In the past it has meant using flexi-pages to create appealing product pages for B2C - now we can use the product pages with the upgraded CMS. ### 20. Sana Customer Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Sana Commerce Cloud?** Flexibility - built it like we needed to give customers access to their data. **What do you dislike about Sana Commerce Cloud?** Nothing - process was seamless. The team did a great job **Recommendations to others considering Sana Commerce Cloud:** None **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Customers can access their account information, units on rent, invoice data, submit COIs, also has increased traffic to our website. ### 21. A great CMS partner that perfectly complements your ERP-system. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaspar H. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Sana Commerce Cloud?** The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities. The customer service is also excellent. **What do you dislike about Sana Commerce Cloud?** The frequent change of customer success managers assigned to us is a bit disruptive. But I guess that goes with the territory. **Recommendations to others considering Sana Commerce Cloud:** Outline the demands you have for a CMS and see if Sana can meet those demands. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more than 2500+ customers and they all have separate sales agreements with their own discounts and special prices. We chose Sana because it allows us to do business our way, as we want it. We did not want to conform to a CMS system rather than have the CMS system work for us instead, as Sana does out-of-the-box. **Official Response from Michiel Schipperus:** > Hi Kaspar, Thank you for your review! I’m pleased to hear how well Sana Commerce is working for you and your business needs. I’m also happy to hear that our CMS system, as it’s available out of the box, allows you to do business the way you want to. Despite the frequent changes of customer success managers, I hope they’ve helped and guided you well through the process. Cheers to your continued success! Kind regards, Michiel Schipperus, CEO of Sana Commerce ### 22. Great robust B2B platform **Rating:** 4.5/5.0 stars **Reviewed by:** CLAUDE L. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Sana Commerce Cloud?** Sana's integration with Microsoft Business Central is fantastic. It allows a flawless flow of information between the front end and the ERP. It removes the most significant pain of any ecommerce platform; truth of data. **What do you dislike about Sana Commerce Cloud?** Since we are currently on the older version, we definitely see limitations in terms of design and functionalities. We are looking forward to migrating to the new cloud version. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We can now offer solid ecommerce capabilities to our B2B customers. Our customers now have great tools are their disposal. Customer comments have been terrific so far. ### 23. difficult start but then successfull **Rating:** 4.0/5.0 stars **Reviewed by:** Jochen P. | Head of customer care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Sana Commerce Cloud?** Integration to our ERP fits perfectly- since we started, we never had issues between ERP and Sana. **What do you dislike about Sana Commerce Cloud?** We didn't like the pre-go-live time very much. Dealing with colleagues in Sri Lanka turned out not so easy due to language and maybe cultural differences. I'm not saying that our English is better. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Sana provides an easy-to-admin and easy-to-use webshop solution for our b2b customers. Meanwhile, we are getting about 40 % of our orders via Sana commerce system. ### 24. An elegant and sophisticated solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Sana Commerce Cloud?** The Sana solution provides us with a well-designed and easily maintained B2B solution. We are able to provide our customers with a site that is easily navigated and provides all the information our customers are looking for. **What do you dislike about Sana Commerce Cloud?** There isn't anything that we dislike about the product. It is working properly and the support staff answer any questions we have. The one thing that is not fully functional for us is a way to present a timeline for product availability. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We use the solution to provide our customers with information about product inventory and allow them to track orders, find documentation, packing slips, certification letters and invoices. ### 25. Great software for business integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Sana Commerce Cloud?** We love the fact that Sana integrates seamlessly with SAP. We are now able to provide our customers the online experience that they were used too offline. **What do you dislike about Sana Commerce Cloud?** There are some improvements possible in the backend content-wise. There is no more development ongoing for 9.3.1 only for the cloud version. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We now have a realtime integrated service to our customers for product, price and inventory. ### 26. Good reliable Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Sana Commerce Cloud?** Stable platform Easy to administer Bolts onto Navision **What do you dislike about Sana Commerce Cloud?** There is nothing that i particularly dislike **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Customer access to our stock levels & catalogue information ### 27. Best eCommerce solution for Dynamics AX **Rating:** 5.0/5.0 stars **Reviewed by:** Candida T. | IT Business/Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Sana Commerce Cloud?** Sana's solution provides a beautiful and seamless integration into MS Dynamics AX. We are on AX 2012 R3 CU13. Some things we appreciate about the product: * The flexibility to decide which products (and product categories) are visible in the web store. * The ability to show stock levels or not. When we choose to indicate stock levels, we can dictate the wording presented to the customer. * Real-time interaction with AX in regards to: stock levels, quotation and sales order creation, and customer access to historical information such as packing slips and invoices. We were very impressed with both our implementation Project Manager and Functional Consultant. Without the two of them, I don't think we'd have made our go-live date. Sana also provides an online help tool that is the best I've ever seen. We used it countless times during the implementation and after as a quick reference. **What do you dislike about Sana Commerce Cloud?** Sana provides a product they call Sana University. Sana requires the customer implementation team to go through Sana University to understand the product and how it integrates with your ERP. Sana University is a self-guided tool. While this product is quite impressive, the process was overwhelming to the implementation team. There is so much information that we had to go through it twice to feel like we had a handle on the product. That being said, I don't have a suggestion on how else to handle the initial training. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Our company felt that we were behind in not offering a web store to our customers. We are a B2B business with no B2C sales. We are still working on customer adoption at this point. Our Sana support team has been fantastic, helping us in any way possible with ideas on how to increase customer adoption. **Official Response from Michiel Schipperus:** > Candida, First, thank you for taking the time to write your review. It’s always great to hear from customers, and I personally love reading each and every review! We work hard on making sure that our product’s integration with your ERP is as seamless as possible, which is why I’m happy to hear how well it’s working for you. It’s also great to hear how impressed you were with your Sana Commerce project manager and e-commerce consultant. We’re listening to customer feedback about the usability of Sana University, and are currently working to make it more guided and less overwhelming for customers. We want to thank you for verifying the need for this with your feedback. Good luck with your e-commerce journey and I hope we can keep working together on your web store! Michiel Schipperus, CEO of Sana Commerce ### 28. Best e-commerce that I found that integrates with SAP **Rating:** 5.0/5.0 stars **Reviewed by:** Madelyne V. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Sana Commerce Cloud?** It connects perfectly with our ERP and makes our internal processes so easy. We don't have to worry about updating the inventory info or stuff like that. The integration is smooth and it also notifies admins when you are having an issue with a customer or with internal Sana task. **What do you dislike about Sana Commerce Cloud?** Maybe the support can be delayed as most information is in English and our primary language is Spanish. Sometimes things can be lost in translation, but we were always able to solve the issues. I would recommend having Sana University in several languages as it is sometimes a barrier to the different administration users. **Recommendations to others considering Sana Commerce Cloud:** Always have someone in the team that has high english profficiency is you are not on a english-speaking country. Most of their content and support is on english. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Giving our B2B customers a way to place orders that would be better for them and also helping our vendors to bring on new customers. Some customers place large orders that our vendors had to place that takes quite a while. They are also very helpful when reviewing questions and tickets for our organization. ### 29. The most robust and complete platform for online sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Sana Commerce Cloud?** It is an extremely easy-to-use platform; its design and structure make buying and selling online easy. The shopping experience is practical and friendly for both the customer and the seller. We always have technical support available at all times to resolve issues and questions. Sana Commerce always offers strategies to keep improving and sell more. **What do you dislike about Sana Commerce Cloud?** The platform does not initially offer the option to sort products for sale by price or availability. You have to purchase an adaptation at a cost to have this simple function. **Recommendations to others considering Sana Commerce Cloud:** I totally recommend Sana Commerce; it is the best platform at the moment for having a professional online store. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Customers are satisfied with the purchasing process, stating that it is quick and practical, and they can use any payment method. Additionally, they can see the order status, tracking number, and shipping company in real-time, as well as the shipping status, invoices, and current stock. Administratively, processes have improved. We have significantly streamlined work by automating processes that used to take us a long time to complete, and now they can be generated automatically from our portal. **Official Response from Barbra Barcenas:** > Hi there, Thank you for your review! I’m glad to have you as a customer and that we support your business in the ways you need. Your feedback is valuable to us, and we hope to give you an even better experience with our continued partnership. Did you know you can share your ideas in Sana Online Help with our product team? In this way, we hope to expand our out-of-the-box functionalities with customer ideas. Please share your thoughts with us so we can put them in our future roadmap. Best regards, Michiel Schipperus, CEO of Sana Commerce ### 30. Good Software, expensive to implement, slow implementation prosess **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Sana Commerce Cloud?** Integration with SAP Business One and seamless sync of data. **What do you dislike about Sana Commerce Cloud?** The Implementation process is very slow, and the information about the product is not clear of what can do and what cant. Most of the addson are for USA and Europe, not for latin American contries specialy credit card process. Making any change cost a lot and takes time. **Recommendations to others considering Sana Commerce Cloud:** Ask for detailed information about the product, especially if you live in Latin America; also ask to install the latest updated product, so they cant charge you for the implementation upgrade. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We currently are in the go-live process, and we would like to get sales automated for our B2B customers and start gaining B2C customers. ### 31. Best E-Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Sibille H. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Sana Commerce Cloud?** SANA Commerce is a easy to implement Software. Its got lots of ttorials as well as help from the team. The priciing for the performance is excellent. It really boosts up your online sales. **What do you dislike about Sana Commerce Cloud?** Especially the new SCC Version there is nothing to dislike. **Recommendations to others considering Sana Commerce Cloud:** From all the E-Commerce Softwares we have looked at, SANA was the best in pricing, performance and connection to our ERP: Now after 2 years of working together with SANA we are so happy that we took SANA. We have been improving our online sales and will continue to have some grat new features. And I dont have to tell nobody how important a propper online presentation is especially in times of lock-down! **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The few problems we have are allways solved real quick by the SANA team. The SANA team is really profesional and proactive. Its flexible and fun to work with. With the SANA Team you work as a team, thats whats makes SANA so special and distinct from all the other companies. ### 32. Seamless Integration with ERP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Sana Commerce Cloud?** Dynamic Stock update. Integration with ERP system. Ease of adding products **What do you dislike about Sana Commerce Cloud?** Getting change implemented can take a long time. **Recommendations to others considering Sana Commerce Cloud:** Ensure your ERP system will integrate **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Conversion of customers onto online platform - less time required on telephone calls dealing with orders. More dynamic communication with customers ### 33. Recommended for Dynamic 365 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Sana Commerce Cloud?** The learning platform is very complete, it helps in the implementation process, it has processes for the design and for the configuration in the erp, the addons that the tool has receives constant updates to improve the store, the sanna help page is a excellent help **What do you dislike about Sana Commerce Cloud?** The development can take time to implement, this can lengthen the project time, **Recommendations to others considering Sana Commerce Cloud:** show more examples on the help page and on the learning platform **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Selling online is one of the challenges of our company, that more clients know us, it motivated us to have a digital sales channel, we have ### 34. Great eCommerce platform with great support!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Sana Commerce Cloud?** Easy to customize your webstore with modern design themes. **What do you dislike about Sana Commerce Cloud?** Some issues with the integration with our ERP happen at the beginning of our implementation. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The platform allows us to provide a convenient way for our customers to place orders, and because is integrated with our ERP there are no manual entries in our system. ### 35. Great collaboration and always thinking along with our challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Sana Commerce Cloud?** They are very fast in taking action. If issues occur we can have fast contact and they help to think along in solutions which fit best for our company and customers. **What do you dislike about Sana Commerce Cloud?** Sometimes I would like to know a planning when certain tickets can be delivered. Although the updates are very frequent and within in short time frame. It makes it difficult sometimes for me to inform the business when something can be solved. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Technical issues that we face between ERP and Sana. Improving the customer journey on the shop by having new features to meet customers needs in the best way possible. This is a continuous process that always keeps developping and in which Sana is very helpful in thinking along. **Official Response from Barbra Barcenas:** > Hi there, Thank you for taking the time to leave a review! We appreciate and value your feedback and are looking into ways of improving our processes. We aim to always support you as best as possible with your e-commerce needs. Additionally, I’d like to refer you to Sana Online Help. In the roadmap, you’ll find the timeline of upcoming, future, and latest releases. You can also give ideas for functionalities you’d like to see in our out-of-the-box product. Best regards, Michiel Schipperus, CEO of Sana Commerce ### 36. GOOD IN SOME AREAS, NOT SO GOOD IN OTHER AREAS (SUPPORT OF PAYMENT METHODS) **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Sana Commerce Cloud?** SIMPLICITY IN EDITING AND MOVING THINGS ON THE WEBSITE. THIS PLATFORM IS VERY USER FRIENDLY WHEN YOU KNOW WHAT YOU ARE DOING. NAVIGATION WE LIKE, DISPLAY AND APPEARANCE WE LIKE, THE ABILITY TO CHANGE YOUR DISPLAY WE LIKE, **What do you dislike about Sana Commerce Cloud?** SANA SPHERE - NOT VERY EFFICIENT. BASICALLY IT IS JUST DOING EMAILS BACK AND FORTH BUT ON ANOTHER PLATFORM? VERY CONFUSING AND SOMETIME DIFFICULT TO FOLLOW. SUGGESTIONS - CREATING A TICKET IS FINE; HOWEVER AFTER THAT, USE NORMAL EMAILS. IN ADDITION WE FOUND THE CURRENT PAYMENT METHODS ALLOWED ARE VERY RESTRICTING. MEANING SANA ONLY SUPPORTS SPECIFIC METHODS SUCH AS PAY FABRIC. WE USE PAY PAL WHICH WORKS FINE - HOWEVER WE LOSE ALOT OF $ WHEN WE RECEIVE USD FUNDS AND HAVE TO CONVERT TO CDN FUNDS. WE WOULD LIKE THE ABILITY TO HAVE USD CUSTOMERS PAY BY CC/PAYPAL AND HAVE THEIR FUNDS COME DIRECTLY INTO OUR US ACCOUNT (ALTHOUGH WE ARE LOCATED IN CANADA). PAYPAL DOES NOT ALLOW US TO DO THIS. NEITHER DOES PAY FABRIC. **Recommendations to others considering Sana Commerce Cloud:** TO ENSURE ALL OF YOUR NEEDS ARE ATTAINABLE BY BEING SPECIFIC AS POSSIBLE WITH WHAT ATTRIBUTES YOU NEED FOR YOUR BUSINESS. ASK QUESTIONS - AND ENSURE BASIC NEEDS VS ADDITIONAL NEEDS ARE AFFORDABLE. DOES THE BASIC PACKAGE PROVIDE WHAT YOU NEED. ADDITIONAL WANTS AFTER THE FACT CAN BECOME EXPENSIVE. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** ORDER ENTRY WITH B2B CUSTOMERS IS MUCH MORE EFFICIENT. SOME B2C ORDERS HAVE OCCURRED. WOULD LIKE TO GET MORE TRACTION WITH B2C USER. MOST USEFUL HAS BEEN RECEIVING ORDERS AND NOT HAVING TO ENTER THEM. IN ADDITION, OUR CUSTOMERS CAN SEE OUR LIVE INVENTORY - WHICH HAS BEEN VERY USEFUL. ### 37. Great tool but, Don't customize your ERP too much **Rating:** 4.0/5.0 stars **Reviewed by:** Esteban D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Sana Commerce Cloud?** It has a lot of B2B and B2C features, this way you can offer your clients what they need. The look and feel is simple and helpful and the one step checkout is good for CR%. Also you will have an admin tool to build out your landing pages, forms and also has some great functionalities as quotations (with their specific workflows) **What do you dislike about Sana Commerce Cloud?** We had very customized ERP rules and asked for a lot of "bad customizations". When we realized our error and tried to go back, there is no default option to go back, You have to ask for a entirely new development. Also the development service is only available at tuesdays and thursdays, that makes the fixes and devs really slow. **Recommendations to others considering Sana Commerce Cloud:** hire this if you are a busines focused on B2B clients, but try to use as much standard features as you can. Customizing can be a problem if you later on realize that you made a mistake asking for that or simply that you don't like it anymore. They will sure provide support in your language which is great, but also consider the development team is in Netherlands, and the time zone difference will affect agileness if you're in America **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Offers a lot of customization, especially if you have an ERP system. Having an admin tool is great for your own team to administrate the platform. We did solve some other problems like adding tables or customized PDP's ### 38. Bad Experience with SANA **Rating:** 0.0/5.0 stars **Reviewed by:** Peng L. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Sana Commerce Cloud?** We like some of the functions, but the user interface was horrible. **What do you dislike about Sana Commerce Cloud?** Poorly designed user interface, hardly can make any customized changes. Any additional feauture, you have to pay extremely fees. Not honest for the business. Made us to purchase an old version before they launch a new version. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The very awkward user interface **Official Response from Michiel Schipperus:** > Hi Lu, I’m sorry to hear you had a poor experience with the product. I appreciate your feedback. We strive to offer flexible options based on all our customers’ individual needs. Beyond that, our customer success team is committed to improving our product communication. Please feel free to reach out again if you would like to hear more about these improvements. Kind regards, Michiel Schipperus, CEO of Sana Commerce ### 39. Great ERP-based Shopware **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah-Yasmin T. | Project Manager eCommerce, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Sana Commerce Cloud?** Fast set up if you work in ERP-standard, flexible if you have and individual standard. Great tutorials for implementation and CMS onboarding. CMS from shop ware is very easy to use. Customer Support is very organized. **What do you dislike about Sana Commerce Cloud?** Customizations due to individual company ERP adaption take some time and sometimes need to be prioritized by project manager. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Sana Commerce helped us to automate order and customer communication processes. Data is more transparent to us by this digitalization. We can offer our customers additional shopping experience. ### 40. A platform that enables growth **Rating:** 4.5/5.0 stars **Reviewed by:** Emily P. | VP, Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Sana Commerce Cloud?** Sana was a platform that enabled us to quickly implement into our ERP system which was critical for our manufacturing customers. **What do you dislike about Sana Commerce Cloud?** Customizations may take some time implementing. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The business problem that Sana helped us to solve was to empower our customers to place their own orders, look up pricing. Therefore, saving our limited sales team time and resources for one off questions. ### 41. Excelent for B2B business. Prices and inventory live with ERP. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Sana Commerce Cloud?** Prices and inventory updated with ERP live. **What do you dislike about Sana Commerce Cloud?** The implementation was very extense, it was a year moreless. **Recommendations to others considering Sana Commerce Cloud:** Have you ERP set up right, the more information the better. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We are having more exposition in Web thanks ti Sana. **Official Response from Michiel Schipperus:** > Hello and thank you for leaving your feedback on G2. We’re happy to help you with your digital transformation. We’re sorry to hear that you found the implementation process lengthy: This is something that we will work on going forward. It’s great to see that the integration is working well for you, that all your prices and stock levels are updated in real-time, and that you’re getting some more exposure online due to the new web store. Best of luck going forward! And if you ever need anything, please feel free to reach out to your Customer Success Manager or via the support portal. ### 42. Easy Integration & Great Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Brett W. | Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Sana Commerce Cloud?** Excellent knowledge base that allows you to easily find information and make improvements to your site **What do you dislike about Sana Commerce Cloud?** The best thing about any of your dislikes is SANA can provide you with an alternative solution to improve your experience **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Ability for contractors to order items outside of standard business hours. It also has improved efficiency within our customer care team ### 43. Excellent Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Charlotte E. | Digital Content Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Sana Commerce Cloud?** The customer support -- very prompt and take action immediately when there is an issue. **What do you dislike about Sana Commerce Cloud?** Multiple upgrades every year -- One platform is promoted then another one right after --- but good customer service **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Sana Saas was "terrible" no back-office customizations at all --- But now that we are moving to the cloud version that includes a drag and drop website builder, this will definitely cut web development costs using an outside vendor. ### 44. IT Applications Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Rogelio R. | IT Applications Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Sana Commerce Cloud?** If you are an Administrator or an end user, the tool is very simple tu ose, very intuitive, the native integration with our ERP's is the best. **What do you dislike about Sana Commerce Cloud?** Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product. **Recommendations to others considering Sana Commerce Cloud:** In the first phase of your implementation project, try to exploit the benefits that SANA offers as standard. Once the product is launched, make improvements based on the demands of your customers. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** In these difficult times due to the Pandemic, we have been able to offer a direct channel to our customers 24x7, the perception of our customers is that they are happy with the tool. ### 45. Sana Commerce as B2C and B2B solution **Rating:** 4.0/5.0 stars **Reviewed by:** Pim P. | Director Business Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Sana Commerce Cloud?** It's a very well integrated solution with our ERP and PIM software **What do you dislike about Sana Commerce Cloud?** Customization's last quite long and need very careful testing **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We have accurate ERP and PIM Data on our pan European platform. On daily base our assortment is refreshed, but also existing products can be revised by new multilingual product-content. Our assortment is shared on several brand websites and several B2B portals for multiple European countries. ### 46. Flexible application and easy implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Rosanna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Sana Commerce Cloud?** Perfect integration into our SAP system. I can now offer better customer service and control our online sales perfectly. The integration into the ERP was very easy and the security was clearly increased. **What do you dislike about Sana Commerce Cloud?** Adapting to our requirements was not so easy at the beginning because we needed special coding - but together with our IT expert we managed to get the problem under control. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** I can now give our customers access to the necessary data for purchases. A lot of things run automatically and the reports are always very accurate. Less time is needed due to perfect implementation. ### 47. An easy transition **Rating:** 5.0/5.0 stars **Reviewed by:** Craig W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Sana Commerce Cloud?** Online portal to submit issues is super helpful. Emails can be a bit messy these days so it's nice to have a central place to bring anything to attention. **What do you dislike about Sana Commerce Cloud?** Nothing to dislike at this point. Has been a very easy ongoing process. **Recommendations to others considering Sana Commerce Cloud:** Provide as much information as possible to make the implementation as smooth as possible. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** We're a local firm so they helped customise our online delivery process around that. ### 48. Excellent Ecommerce Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Sana Commerce Cloud?** Sana integrated with SAP and gave us realtime orders in our ERP without any delay. **What do you dislike about Sana Commerce Cloud?** some additional elements such as tabbed sections would be ideal when creating content pages **What problems is Sana Commerce Cloud solving and how is that benefiting you?** Sana helped us take our eCommerce sales to another level we didn't expect ### 49. Totally recommendable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Sana Commerce Cloud?** Ease of communication and speed in your work. **What do you dislike about Sana Commerce Cloud?** At the moment I don't have anything to dislike, I haven't had any problems. It has been all for the good of our company. **Recommendations to others considering Sana Commerce Cloud:** Sana Commerce is a very good choice **What problems is Sana Commerce Cloud solving and how is that benefiting you?** They are not problems, they are improvements that we want to offer our customers. ### 50. Great, flexible, easy to use software solution for e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Sana Commerce Cloud?** Easy to use, seamless integration with Microsoft Dynamics GP, user-friendly interface **What do you dislike about Sana Commerce Cloud?** Not much! There could be a few more design options but that is a minor complaint about an overall great software. **What problems is Sana Commerce Cloud solving and how is that benefiting you?** The major problem was finding an integrated solution that worked with Microsoft Dynamics GP. We had used other platforms that required 3rd party integration or ERP syncing and they just weren't as dynamics or flexible as Sana Commerce. It's made operating, maintaining and using e-commerce so simple. ## Sana Commerce Cloud Discussions - [What does Sana Commerce do?](https://www.g2.com/discussions/what-does-sana-commerce-do) - 1 comment - [What is Sana Software?](https://www.g2.com/discussions/what-is-sana-software) - 1 comment - [View Sana Commerce Cloud pricing details and edition comparison](https://www.g2.com/products/sana-commerce-cloud/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+11%3A31%3A38+-0500&secure%5Bsession_id%5D=6a0fcbdb-b4ba-4112-987d-916961374d19&secure%5Btoken%5D=d2311f140c9456183b0fd3ea2d9c4585bc4f3aedfbb848ea67c88b8ac09b6de6&format=llm_user) ## Sana Commerce Cloud Features **Order Entry** - Entry - Register - Notifications **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder **Generative AI** - AI Text Generation - AI Text Summarization **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Sana Commerce Cloud Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,942 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (572 reviews)