--- title: Salesforce B2B Commerce Reviews meta_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 369 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 369 scale: '5' date_modified: '2026-11-02' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

Salesforce B2B Commerce Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

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Salesforce B2B Commerce Integrations

(8)
Verified by Salesforce B2B Commerce

Salesforce B2B Commerce Reviews FAQs

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Last updated: Nov 01, 2026

What is Salesforce B2B Commerce, and what problem is it built to solve?

Salesforce B2B Commerce is used to bring business purchasing and customer relationships into a connected digital experience. Teams use it to offer online ordering, manage account-specific products and pricing, and reduce manual work across B2B sales.

What languages does Salesforce B2B Commerce support?

Salesforce B2B Commerce supports 16 languages, including Chinese (Simplified), Danish, Dutch, English, French, and others.

What company sizes and industries is Salesforce B2B Commerce the best fit for?

Salesforce B2B Commerce is used by positive-review customers across small, mid-sized, and enterprise organizations, with especially visible representation from mid-market and enterprise teams. The industries with the clearest representation include:
  • Company size — Mid-market: Teams with 51–1,000 employees.
  • Company size — Enterprise: Organizations with more than 1,000 employees.
  • Company size — Small business: Teams with 50 or fewer employees.
  • Industry — Manufacturing and consumer goods: Teams managing products, catalogs, and B2B ordering.
  • Industry — Information technology and software: Organizations connecting commerce with customer and sales systems.
  • Industry — Consulting and financial services: Organizations using the platform for customer-specific purchasing and sales processes.

How long does it take to implement Salesforce B2B Commerce across a team?

Implementation timelines vary with the scope of the commerce setup, but six to twelve months is the most frequently reported range. Other reported timelines include:
Time to go live Relative frequency
6–12 months Most common
3–6 months Also frequently reported
1–3 months Reported less often
Under 1 month or over 12 months Reported occasionally

What customer support options does Salesforce B2B Commerce provide, and how do users find the overall support experience?

Support is available through knowledge resources and direct assistance, including FAQs or forums, phone and email/help desk support, and 24/7 live-rep support. The support experience is mixed: users describe responsive, helpful assistance, while others report slow responses or difficulty getting help quickly when an issue is urgent.

What is the experience like for teams switching to Salesforce B2B Commerce from another tool?

Switching to Salesforce B2B Commerce has been driven by a need for stronger B2B purchasing features and a closer connection between commerce, customer data, and sales workflows. Prior tools named include Shopify, Dynamics 365 Sales, Adobe Commerce, and HubSpot; the change can replace limitations in account management or automation with a more connected setup, though configuring the new environment can take work.

What tools and platforms does Salesforce B2B Commerce integrate with, and how do these integrations help users get more value from the product?

Salesforce B2B Commerce offers 8 integrations. Users describe connections across Salesforce applications, ERP and business systems, and productivity or development tools:
  • Salesforce ecosystem: Salesforce CRM, Sales Cloud, Service Cloud, and Marketing Cloud.
  • ERP and enterprise systems: SAP and Boomi.
  • Productivity, development, and analytics: Slack, Jira, DocuSign, and Power BI.
These connections can bring customer, sales, product, and order information into related workflows, reducing the need to manage commerce as a separate system. Users also note that more complex ERP or third-party connections may require careful setup.

What features or capabilities could make Salesforce B2B Commerce even more useful?

Salesforce B2B Commerce could be easier to configure and extend for teams with complex requirements. The recurring improvement opportunities include:
  • Simplify setup and customization so teams can make routine changes with less specialized development effort.
  • Add more ready-to-use storefront components and improve flexibility for tailoring the buyer experience.
  • Strengthen product configuration, search, and catalog performance for complex or large assortments.
  • Make reporting and analytics easier to build, filter, and share.
  • Expand payment and checkout options for businesses with varied purchasing needs.

Salesforce B2B Commerce Reviews (369)

Reviews

Salesforce B2B Commerce Reviews (369)

4.3
369 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Verified User in Consumer Services
CC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Flexible, User-Friendly, and Functionally Complete"
3.5/5
What do you like best about Salesforce B2B Commerce?

Flexibility, usability and functional completeness Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Nothing important. Probably sole configuration pass agra could be made simpler Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Easy Salesforce Integration, but Felt a Bit Too Technical"
3.5/5
What do you like best about Salesforce B2B Commerce?

Integrated with our Salesforce processes easily Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Concerns that it was too technical and could clash with other products Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
CP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Powerful Integrations and Connectors, But License Costs Add Up"
3.5/5
What do you like best about Salesforce B2B Commerce?

Strong integration capabilities, with a wide suite of out-of-the-box connectors. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Cost of the licenses is cost prohibitive if the integration ecosystem is complex Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Partner Self-Service That Connects Sales Activity to CRM"
4/5
What do you like best about Salesforce B2B Commerce?

Partner self service for submitting pricing request and accessing prices. Ultimately connecting sales activity to CRM Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Complex connection to our current ERP and occasional channel conflict Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
Originally submitted 10/15/2025
"Great for B2B, Haven't Tried with Pegasuslandtechnik Yet"
4.5/5
What do you like best about Salesforce B2B Commerce?

Berry is very good for B2B, or as we call it, business to business. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

I haven't had the chance to use it yet for pegasuslandtechnik. Review collected by and hosted on G2.com.

Verified User in Telecommunications
ET
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Complex to Customize and Costly to Implement, Despite a Strong B2B Buying Experience"
2.5/5
What do you like best about Salesforce B2B Commerce?

Its scalability, flexibility, and seamless B2B buying experience. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

It can be complex to customize and expensive to implement. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"It Works, But Needs More Than the Basics"
2.5/5
What do you like best about Salesforce B2B Commerce?

We are using it for our agents who help with the enrollment experience Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

It works and that’s what I really want. Nothing to complain Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Sell and Market Directly with Ease"
4/5
What do you like best about Salesforce B2B Commerce?

The ability to sell and market directly in a B2B interface Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Some features don’t work the best but that may be due to our company infrastructure Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Hard to Set Up and Pricey, Despite Strong Partner Selling Potential"
2.5/5
What do you like best about Salesforce B2B Commerce?

It’s a great tool to connect partners to sell together Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

It’s hard to set up and expensive as well Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Helps Customers Make Quick Decisions"
4.5/5
What do you like best about Salesforce B2B Commerce?

It helps our customer in quick decision making Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

It's quite hard to set up so we need to give extra cost for it Review collected by and hosted on G2.com.

Questions about Salesforce B2B Commerce? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is your experience with Salesforce Commerce for B2B, and what improvements would you suggest?

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0
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Abhi .
A
Abhi
•
Last activity over 3 years ago

Tiered pricing in B2B Commerce subscription products

1 Upvote
1
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Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

16 months

Average Discount

11%

View More Pricing Information
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Salesforce B2B Commerce Features
Storefront Design Tools
Recommendations / Personalization
Promotions and Discounts
Content Management
Product Configuration
Product Search and Filtering
Checkout Process
Order Management
Customer Service
B2B

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