Salesforce B2B Commerce Reviews & Product Details

Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business.

Seller

Salesforce

Discussions

Salesforce B2B Commerce Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Pei En Thong

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Salesforce B2B Commerce Integrations

(8)

Verified by Salesforce B2B Commerce

Salesforce B2B Commerce Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Salesforce B2B Commerce, and what problem is it built to solve?

Salesforce B2B Commerce is used to bring business purchasing and customer relationships into a connected digital experience. Teams use it to offer online ordering, manage account-specific products and pricing, and reduce manual work across B2B sales.

What languages does Salesforce B2B Commerce support?

Salesforce B2B Commerce supports 16 languages, including Chinese (Simplified), Danish, Dutch, English, French, and others.

What company sizes and industries is Salesforce B2B Commerce the best fit for?

Salesforce B2B Commerce is used by positive-review customers across small, mid-sized, and enterprise organizations, with especially visible representation from mid-market and enterprise teams. The industries with the clearest representation include:

Company size — Mid-market: Teams with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Company size — Small business: Teams with 50 or fewer employees.
Industry — Manufacturing and consumer goods: Teams managing products, catalogs, and B2B ordering.
Industry — Information technology and software: Organizations connecting commerce with customer and sales systems.
Industry — Consulting and financial services: Organizations using the platform for customer-specific purchasing and sales processes.

How long does it take to implement Salesforce B2B Commerce across a team?

Implementation timelines vary with the scope of the commerce setup, but six to twelve months is the most frequently reported range. Other reported timelines include:

Time to go live	Relative frequency
6–12 months	Most common
3–6 months	Also frequently reported
1–3 months	Reported less often
Under 1 month or over 12 months	Reported occasionally

What customer support options does Salesforce B2B Commerce provide, and how do users find the overall support experience?

Support is available through knowledge resources and direct assistance, including FAQs or forums, phone and email/help desk support, and 24/7 live-rep support. The support experience is mixed: users describe responsive, helpful assistance, while others report slow responses or difficulty getting help quickly when an issue is urgent.

What is the experience like for teams switching to Salesforce B2B Commerce from another tool?

Switching to Salesforce B2B Commerce has been driven by a need for stronger B2B purchasing features and a closer connection between commerce, customer data, and sales workflows. Prior tools named include Shopify, Dynamics 365 Sales, Adobe Commerce, and HubSpot; the change can replace limitations in account management or automation with a more connected setup, though configuring the new environment can take work.

What tools and platforms does Salesforce B2B Commerce integrate with, and how do these integrations help users get more value from the product?

Salesforce B2B Commerce offers 8 integrations. Users describe connections across Salesforce applications, ERP and business systems, and productivity or development tools:

Salesforce ecosystem: Salesforce CRM, Sales Cloud, Service Cloud, and Marketing Cloud.
ERP and enterprise systems: SAP and Boomi.
Productivity, development, and analytics: Slack, Jira, DocuSign, and Power BI.

These connections can bring customer, sales, product, and order information into related workflows, reducing the need to manage commerce as a separate system. Users also note that more complex ERP or third-party connections may require careful setup.

What features or capabilities could make Salesforce B2B Commerce even more useful?

Salesforce B2B Commerce could be easier to configure and extend for teams with complex requirements. The recurring improvement opportunities include:

Simplify setup and customization so teams can make routine changes with less specialized development effort.
Add more ready-to-use storefront components and improve flexibility for tailoring the buyer experience.
Strengthen product configuration, search, and catalog performance for complex or large assortments.
Make reporting and analytics easier to build, filter, and share.
Expand payment and checkout options for businesses with varied purchasing needs.

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Verified User in Manufacturing

Enterprise (> 1000 emp.)

6/4/2026

"Made It Easy to Launch Our Online Parts Store"

4/5

What do you like best about Salesforce B2B Commerce?

It has made it easy for our team to get started with an online parts store. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Starting out was a little challenging while learning the platform. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/15/2025

"Flexible and Scalable, but Complex and Costly for Small Businesses"

4.5/5

What do you like best about Salesforce B2B Commerce?

What I like about Salesforce Commerce B2B is its flexibility and scalability. It allows businesses to deliver personalized buying experiences, automate complex B2B processes like pricing and account management, and seamlessly integrate with CRM and ERP systems — all within a powerful, cloud-based platform. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

What I don’t like about Salesforce Commerce B2B is that it can be complex to customize and maintain. Implementations often require significant technical expertise, and performance or integration issues can arise if the setup isn’t carefully optimized. Additionally, licensing and ongoing costs can be quite high for smaller businesses. Review collected by and hosted on G2.com.

What problems is Salesforce B2B Commerce solving and how is that benefiting you?

Salesforce Commerce for B2B solves several key challenges that traditional B2B companies face, such as managing complex pricing models, handling large product catalogs, and providing self-service purchasing options for business buyers. It unifies sales, service, and commerce on one platform, enabling real-time customer insights and automated workflows. For me, this means faster order processing, better customer experiences, and improved efficiency across sales and operations. Review collected by and hosted on G2.com.

Jay C.

Branch Associate

Small-Business (50 or fewer emp.)

1/13/2026

"Seamless B2B Ordering and CRM Integration for Scalable Growth"

4.5/5

What do you like best about Salesforce B2B Commerce?

It’s scalable, integrates well with Salesforce CRM, and makes B2B ordering, pricing, and account management smoother for clients and customers. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Implementation some times complex and little costly, and customization needs technical support which is slowing down customization . Review collected by and hosted on G2.com.

Franz S.

10/14/2025

"Effortless Integration, Impeccable Simplicity"

5/5

What do you like best about Salesforce B2B Commerce?

I appreciate how easy it is to set up Salesforce Commerce for B2B due to the step-by-step guides and abundant online resources. I love how it streamlines operations, making tracking easy and centralizing information effectively. Its ability to integrate seamlessly across the Salesforce suite is invaluable, simplifying processes within the whole product ecosystem. This ease of use and integration is a huge selling point for me. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

I found the learning curve to be a challenge when I first started using Salesforce Commerce for B2B. Review collected by and hosted on G2.com.

Irene Z.

Enterprise (> 1000 emp.)

10/14/2025

"Great Improvements in Commerce Lightning, but Licensing and Integration Need Work"

4/5

What do you like best about Salesforce B2B Commerce?

We are on Cloudcraze version transitioning to Commerce lighting. What I like the mist about new lightning version is the out of box core objects shared across platforms and the inclusion of agentforce innovations for Commerce. Both are not available for Cloudcraze version. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Licensing is confusing and integration with marketing cloud is not native even in lightning version. Cloudcraze version dislike list too long to list, but soon no longer relevant. Review collected by and hosted on G2.com.

Luana B.

Product Manager Customer Portals | Service Innovation & Digitalisation

Enterprise (> 1000 emp.)

10/15/2025

"Good Experience, using it for disposables E-store"

5/5

What do you like best about Salesforce B2B Commerce?

We use it to make it easier for our Customers to order disposables for some of our products. It's only a small range of disposable items (less than 500), but is helps us saving costs by automating processes and it helps our Customers too as they can place their orders at a point of a click. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

We've got a bit of a challenge when integrating it with our Order Management system which is not Salesforce, but from other provider. But we were kind of expecting this, so nothing to do with E-Conmerce product. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/4/2026

"Insightful and Highly Usable"

4/5

What do you like best about Salesforce B2B Commerce?

It’s insightful and I enjoy the usability Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Nothing comes to mind personally, I enjoy learning and growing Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

Originally submitted 2/17/2026

"Easy Way to Organize and Track Customer Information"

5/5

What do you like best about Salesforce B2B Commerce?

Salesforce helps to manage and organize customer data alongside interacting with other applications for process flows. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Do not recall anything at this time that I did not like Review collected by and hosted on G2.com.

Prajval C.

Deputy Manager Performance Insights

E-Learning

Mid-Market (51-1000 emp.)

11/4/2025

"Salesforce is the best tool for tracking sales data and makes sales work easy"

4.5/5

What do you like best about Salesforce B2B Commerce?

We can mention all the details about the client at a particular place and track it Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

It is very manual and time taking and some of the steps can be automated Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/10/2025

"Review on Salesforce Commerce B2B - A Scalable Solution"

5/5

What do you like best about Salesforce B2B Commerce?

Salesforce B2B Commerce is great, it is helping in fast-tracking the sales and increasing the efficiency. It is flexible, scalable, personalized, and can combine into one powerful platform which truly understands the needs of today's B2B customer. It has a great intuitive UI which is easy to set up and use. They have good customer support with on-time service. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Salesforce Commerce B2B is doing well in our projects, therefore nothing to dislike. Review collected by and hosted on G2.com.