The application is completely customisable allowing us to do virtually anything that is required without the intervention of the Small Projects Team or other consultants.
The Technical Support (although paid for) is excellent, with extremely knowledgeable team members who are very patient and thorough. Although it is a small team, they are able to prioritise support requests and usually follow up on outstanding tickets in a timely manner.
The mobile app ROAM enables our workforce to submit records when not in mobile service areas, avoiding duplication of effort.
Clients are able to submit suggestions for enhancements through the IDEAS Portal, which other clients are then able to comment and vote on. Depending on the number of votes, the development team will review and add to the backlog. Review collected by and hosted on G2.com.
The small projects team is under-resourced, therefore, projects are on a waiting list for long periods of time, often without update.
While the IDEAS portal has managed the client base to identify and have resolutions developed to solve a number of problems, suggestions for enhancements are often left for very long periods of time without any progression. It is disappointing to see ideas that are still open after more than 12 months. It is probable that the development team is also under-resourced.
Server response times, particularly in Development and Test environments is often not so good. Having to wait for response on some functions of Configuration can be somewhat frustrating.
A request was made at a client conference around two years ago, for a "Client Forum" to be created, where Clients could collaborate. While this was virtually unanimously agreed by all the attendees to be a great improvement and, was promised by the presenters, this has still not been put in place, which is disappointing.
Audit logs are not very friendly. Often unique identifiers are listed instead of field names. Review collected by and hosted on G2.com.
