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G2 recognized RudderStack
RudderStack

By RudderStack

4.7 out of 5 stars
3 star
0%
2 star
0%
1 star
0%

How would you rate your experience with RudderStack?

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RudderStack Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of RudderStack, facilitating quick integration and data management across platforms. (18 mentions)
Users praise the responsive customer support from RudderStack, ensuring quick troubleshooting and effective communication. (16 mentions)
Users value the easy integration of RudderStack, facilitating seamless connections across multiple platforms and data sources. (12 mentions)
Users appreciate the easy setup of RudderStack, facilitating quick and efficient integration with minimal assistance. (10 mentions)
Users value the easy integrations of RudderStack, facilitating seamless management of customer data across platforms. (9 mentions)
Users find the learning curve steep due to technical complexity and confusing user interface, especially for beginners. (11 mentions)
Users find RudderStack's setup process complex and overwhelming, especially for those without technical experience. (4 mentions)
Users find insufficient guidance in documentation, leading to challenges with integration and usage of RudderStack. (4 mentions)
Users find the limited customization options frustrating, as the setup can be overwhelming and confusing for non-technical users. (4 mentions)
Users face onboarding difficulties with RudderStack due to insufficient documentation and complex setup requirements. (4 mentions)
Users report a steep learning curve and some guides lacking detail, complicating the onboarding process for new users. (3 mentions)

Top Pros or Advantages of RudderStack

1. Ease of Use
Users appreciate the ease of use of RudderStack, facilitating quick integration and data management across platforms.
See 18 mentions

See Related User Reviews

Venkata M.
VM

Venkata M.

Small-Business (50 or fewer emp.)

5.0/5

"Unlocking Insights with RudderStack"

What do you like about RudderStack?

RudderStack allows business to easily integrate and manage customer data across multiple platforms,It empowers organizations to make data-driven decis

Will L.
WL

Will L.

Mid-Market (51-1000 emp.)

4.5/5

"Great for Telemetry and Getting Data out of SaaS Tools into your Warehouse"

What do you like about RudderStack?

Rudderstack has enabled the go-to-market side of our business to pull data into our data warehouse from Stripe, Mailchimp, Salesforce, and our other S

2. Customer Support
Users praise the responsive customer support from RudderStack, ensuring quick troubleshooting and effective communication.
See 16 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product with great support"

What do you like about RudderStack?

The Rudderstack dashboard is very intuitive and the implementation is very quick. We are currently going through a Marketo implementation where we are

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Very functional platform but takes a some study to use it"

What do you like about RudderStack?

1. Pretty much retl destinations 2.Team is professional and I like that we have a slack team to communicate, it would be much more effcient than ema

3. Easy Integration
Users value the easy integration of RudderStack, facilitating seamless connections across multiple platforms and data sources.
See 12 mentions

See Related User Reviews

Venkata M.
VM

Venkata M.

Small-Business (50 or fewer emp.)

5.0/5

"Unlocking Insights with RudderStack"

What do you like about RudderStack?

RudderStack allows business to easily integrate and manage customer data across multiple platforms,It empowers organizations to make data-driven decis

Jeffrey B.
JB

Jeffrey B.

Small-Business (50 or fewer emp.)

4.5/5

"Rudderstack is a Useful Tool for Developers and Marketers Alike"

What do you like about RudderStack?

I like having the ability to really get under the hood and do some custom integrations. Rudderstack's transformations feature is great for modifying p

4. Easy Setup
Users appreciate the easy setup of RudderStack, facilitating quick and efficient integration with minimal assistance.
See 10 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product with great support"

What do you like about RudderStack?

The Rudderstack dashboard is very intuitive and the implementation is very quick. We are currently going through a Marketo implementation where we are

Venkata M.
VM

Venkata M.

Small-Business (50 or fewer emp.)

5.0/5

"Unlocking Insights with RudderStack"

What do you like about RudderStack?

RudderStack allows business to easily integrate and manage customer data across multiple platforms,It empowers organizations to make data-driven decis

5. Easy Integrations
Users value the easy integrations of RudderStack, facilitating seamless management of customer data across platforms.
See 9 mentions

See Related User Reviews

Venkata M.
VM

Venkata M.

Small-Business (50 or fewer emp.)

5.0/5

"Unlocking Insights with RudderStack"

What do you like about RudderStack?

RudderStack allows business to easily integrate and manage customer data across multiple platforms,It empowers organizations to make data-driven decis

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Very functional platform but takes a some study to use it"

What do you like about RudderStack?

1. Pretty much retl destinations 2.Team is professional and I like that we have a slack team to communicate, it would be much more effcient than ema

Top Cons or Disadvantages of RudderStack

1. Learning Curve
Users find the learning curve steep due to technical complexity and confusing user interface, especially for beginners.
See 11 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Phenomenally simple and incredibly powerful."

What do you dislike about RudderStack?

It's a bit technical, and the documentation doesn't always match up with the way that things work. This seems to be a symptom of a fast-moving product

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Rudderstack as breakthrough for Data Tracking"

What do you dislike about RudderStack?

The User Interface is a bit confusing, especially when having a lot of source systems and/or destinations.

2. Complexity
Users find RudderStack's setup process complex and overwhelming, especially for those without technical experience.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Rudderstack as breakthrough for Data Tracking"

What do you dislike about RudderStack?

The User Interface is a bit confusing, especially when having a lot of source systems and/or destinations.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great tool for event tracking"

What do you dislike about RudderStack?

While RudderStack offers solid documentation, it can still take some time to figure out how to set up new sources, destinations, or transformations. S

3. Insufficient Guidance
Users find insufficient guidance in documentation, leading to challenges with integration and usage of RudderStack.
See 4 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Phenomenally simple and incredibly powerful."

What do you dislike about RudderStack?

It's a bit technical, and the documentation doesn't always match up with the way that things work. This seems to be a symptom of a fast-moving product

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great CDP for healthcare companies"

What do you dislike about RudderStack?

The documentation around transformations for PHI could be improved a bit and we had one connection that was missing that was pretty important to us (w

4. Limited Customization
Users find the limited customization options frustrating, as the setup can be overwhelming and confusing for non-technical users.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Rudderstack as breakthrough for Data Tracking"

What do you dislike about RudderStack?

The User Interface is a bit confusing, especially when having a lot of source systems and/or destinations.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great tool for event tracking"

What do you dislike about RudderStack?

While RudderStack offers solid documentation, it can still take some time to figure out how to set up new sources, destinations, or transformations. S

5. Onboarding Difficulties
Users face onboarding difficulties with RudderStack due to insufficient documentation and complex setup requirements.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, developer-friendly CDP that integrates seamlessly into the modern data stack"

What do you dislike about RudderStack?

Setup can also be tricky without solid engineering resources on hand

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great CDP for healthcare companies"

What do you dislike about RudderStack?

The documentation around transformations for PHI could be improved a bit and we had one connection that was missing that was pretty important to us (w

6. Learning Difficulty
Users report a steep learning curve and some guides lacking detail, complicating the onboarding process for new users.
See 3 mentions

See Related User Reviews

Venkata M.
VM

Venkata M.

Small-Business (50 or fewer emp.)

5.0/5

"Unlocking Insights with RudderStack"

What do you dislike about RudderStack?

New users may face a steep learning curve when first using the platform,For larger organizations or those needing extensive feautres the pricing model

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great tool for event tracking"

What do you dislike about RudderStack?

While RudderStack offers solid documentation, it can still take some time to figure out how to set up new sources, destinations, or transformations. S

RudderStack Reviews (53)

Reviews

RudderStack Reviews (53)

4.7
53 reviews
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G2 reviews are authentic and verified.
YS
Business administrator
Small-Business (50 or fewer emp.)
"Power and simplicity in a flawless user experience"
What do you like best about RudderStack?

The product's greatest strength lies in its seamless blend of robust power and elegant simplicity. This combination results in a remarkably smooth learning curve, allowing you to feel productive from the very first minute, all without giving up access to advanced features. The fluidity of the interface and the consistency of every animation contribute to an exceptionally polished user experience, clearly reflecting a meticulous attention to detail. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

While the core functionality is impeccable, I believe there is still untapped potential in the customization layer. If more detailed options were available for adapting the interface and workflows to individual routines, this could elevate the tool from being excellent to truly personalized for each user, all while maintaining its accessibility for newcomers. Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Hi Yulia, thank you for taking the time to share your experience with RudderStack! We really appreciate your feedback. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.

Verified User in Information Services
UI
Mid-Market (51-1000 emp.)
"Powerful, Flexible, and Cost-Effective Data Pipeline Solution"
What do you like best about RudderStack?

I appreciate RudderStack’s powerful open-source core, which gives me full control over my data pipeline and avoids vendor lock-in. Its ability to handle both event streaming and ETL processes is incredibly flexible. The platform supports a vast number of destinations and offers strong data transformation capabilities, ensuring my data arrives exactly as needed. For me, this combination of control, flexibility, and a generous free tier makes it a robust and cost-effective solution for our customer data infrastructure. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

In my experience, the initial setup and self-hosting option have a significant learning curve that can challenge smaller teams. I sometimes find the user interface less intuitive than some commercial competitors, requiring more technical knowledge to navigate advanced settings effectively. While the documentation is thorough, I feel it can be overwhelming for newcomers. The pricing for their paid cloud plan can escalate quickly as our data volumes increase. Review collected by and hosted on G2.com.

Steven C.
SC
Data Consultant
Mid-Market (51-1000 emp.)
"Smooth migration from Segment"
What do you like best about RudderStack?

Rudderstack does everything we need from a CDP while also utilising the investments we have made in our data platform. It's effectively the best of both worlds, end-to-end data collection, governance, and activation while being lightweight, flexible, and not over engineered. The migration was smooth and the UI is intuitive. We have also had a great experience working with the team and they deliver on their roadmap. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

Some of the initial Profiles and rETL setup was a bit fiddly but progress on the roadmap has resolved a lot of these pain points since we onboarded. We would still like even greater observability of data flowing through the pipes but that is also supposed to be coming soon. Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Hi Steven! It’s fantastic to hear that RudderStack strikes the “best-of-both-worlds” balance for your team. Leveraging your existing warehouse investment while still delivering the end-to-end data collection, governance, and activation you expect. (Smooth migrations and an intuitive UI are exactly what we strive for, so your call-out really means a lot.) We’ll also pass the kudos along to our success and engineering teams - nothing makes them happier than hearing they’re living up to the roadmap commitments! Your insights directly shape our product direction, so please keep them coming. Whether it’s a quick Slack message or a deeper roadmap chat, we’re always eager to learn how we can make RudderStack even more lightweight, flexible, and transparent.

Thanks again for being part of the RudderStack community!

Verified User in Internet
AI
Small-Business (50 or fewer emp.)
"Great tool for event tracking"
What do you like best about RudderStack?

I really like RudderStack for several reasons. It’s cost-effective and incredibly easy to set up both sources and destinations once you get used to it. The built-in transformations are helpful, but the real power lies in the custom transformations—you can write your own logic in JavaScript or Python, giving you a high degree of flexibility to handle complex use cases. It also supports connectors for most of the tools we use, which makes integration seamless. Above all, the support team is outstanding—they’ve been consistently responsive and helpful whenever we’ve encountered issues. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

While RudderStack offers solid documentation, it can still take some time to figure out how to set up new sources, destinations, or transformations. Short instructional videos or quick-start walkthroughs would make the onboarding process much smoother, especially for new users. Additionally, while the platform is very developer-friendly—which is great—it can feel a bit overwhelming for users with less technical experience. A more guided UI or simplified setup paths could help make it more accessible to a broader audience. Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Thanks a ton for taking the time to leave such a thoughtful review! I’ve shared your kudos with our support team; it always energizes the crew to know their quick responses are landing well. We also take your onboarding suggestions to heart and have several initiatives in the works to make getting started faster and easier. You’ll begin to see improvements roll out over the next few weeks - and in the meantime, if you run into any bumps, please reach out through the in-app chat or your usual support channel. We’re always here to help you keep those events flowing smoothly.

Thanks again for being part of the RudderStack community!

-Mackenzie Hastings

See how RudderStack improved
Verified User in Apparel & Fashion
AA
Mid-Market (51-1000 emp.)
"Reliable, developer-friendly CDP that integrates seamlessly into the modern data stack"
What do you like best about RudderStack?

RudderStack makes it easy to collect, transform, and route event data to downstream tools like Snowflake, Klaviyo etc. Its warehouse-first approach aligns well with modern data workflows, and the open-source flexibility is great for teams that want more control. We’ve used it to unify customer behavior data across web and mobile into our analytics layer with minimal latency and strong governance. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

Setup can also be tricky without solid engineering resources on hand Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Hi there, thanks so much for the thoughtful review! We're thrilled to hear that RudderStack is helping you unify web and mobile data with low latency and strong governance. That’s exactly the kind of outcome we aim for. 🙌 And we love that RudderStack is saving your team time by centralizing tracking and keeping things consistent across tools. That’s a big win, and we’re so glad to be part of your stack. Thanks again for taking the time to share this, your feedback means a lot and helps us keep improving. Don’t hesitate to reach out if we can ever support you further!

—The RudderStack Team 🚀

See how RudderStack improved
Chris P.
CP
Director of Product Management
Mid-Market (51-1000 emp.)
"Director of Product Management"
What do you like best about RudderStack?

The RudderStack products is a cost effective alternative to Segment. The team at Rudderstack is phenomenal and has been a great partner. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

RudderStack is a newer platform so doesn't have the number of capabilities that you'd get with an alternative platform. They're closing the gap on this quickly though. Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Thank you for taking the time to share your feedback! We're thrilled to hear that you're finding value in RudderStack and that our team has made a strong impact as a partner, that’s exactly the kind of experience we strive to deliver. We also appreciate your feedback regarding platform capabilities. Over the past year, we’ve made significant strides in expanding our integrations, deepening our warehouse-native architecture, and improving observability, governance, and transformation features.Your input plays a critical role in shaping our roadmap, and we’re excited about what’s coming next. Stay tuned and thanks again for being part of the journey!

—The RudderStack Team

Verified User in Consulting
AC
Small-Business (50 or fewer emp.)
"Easy way to collect and send customer data"
What do you like best about RudderStack?

Setup was quick and the UI is simple. I connected sources and destinations without much help. It sends the same clean data to our warehouse and to our tools at the same time. The tracking plan keeps events consistent. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

You need to plan event names and properties well, or things get messy later. Debugging failed events can take a bit of time. Pricing can grow with high volume, so you have to watch usage. Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Thank you for taking the time to share your experience, we’re thrilled to hear that you found RudderStack easy to set up and appreciated how it streamlines sending clean, consistent data across your tools and warehouse. Keeping event tracking organized and unified is exactly what we aim for. We also appreciate your thoughtful feedback around event planning, debugging, and pricing. If you haven’t already, we’d love to walk you through our latest updates or review your current setup to ensure you’re getting the most value out of RudderStack.

Thank you again for being part of the RudderStack community!

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Amazing Data Governance and rETL capabilities"
What do you like best about RudderStack?

They excel at making CDIs powerful and developer friendly and enable easy event tracking, unification, and activation. We also need the GDPR, and compliant solutions they offer. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

I do not have any cons - RudderStack gives us exactly what we need to do business. They require an initial setup but that’s what makes the tool powerful. It’s built for teams that value owning their data and pipelines end to end Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Thank you so much for your thoughtful review and for highlighting our data governance and rETL capabilities! We're especially glad to hear that you find our platform both powerful and developer-friendly, that's exactly what we strive for. We’re also thrilled that our GDPR-compliant features are meeting your needs, and it’s great to know that the initial setup process has been a worthwhile investment for your team’s long-term success. If there’s ever anything more we can do to support your goals, feel free to reach out directly, we're here to help.

Thanks again for being part of the RudderStack community!

See how RudderStack improved
Daniel I.
DI
CTO
Mid-Market (51-1000 emp.)
"Solid, developer-friendly platform"
What do you like best about RudderStack?

RudderStack simply works. Its standard API made the switch from our previous provider painless, and the wide range of integrations covers all our current use cases. Advanced features—models, reverse ETL, and real-time transformations—give us ample flexibility, and technical support has been consistently responsive and effective. Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

Non-technical (accounting / billing) support has been noticeably slower and less efficient. Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Thank you for the thoughtful review and for choosing RudderStack!

We’re glad to hear that the transition from your previous solution was seamless and that our capabilities are serving your team well. It's especially rewarding to know our technical support has been a strong partner in your success - developer experience is at the heart of what we do. We also appreciate your candid feedback regarding non-technical support. We're actively working on improving our internal processes to ensure all aspects of the customer experience, technical and operational, meet the high standard you expect. Your input helps us get better.

It’s exciting to hear how you're using RudderStack to centralize your analytics event flow. We look forward to continuing to support your data infrastructure and helping you unlock even more value.

— The RudderStack Team

See how RudderStack improved
Marcel M.
MM
Data Engineer
Mid-Market (51-1000 emp.)
"Rudderstack is helping my company to implement great data solutions"
What do you like best about RudderStack?

Rudderstack tools make the life of the data engineers easier within its implementation and integration use cases. The customer support is also great. We use it on a daily basis Review collected by and hosted on G2.com.

What do you dislike about RudderStack?

Some tools don't have the option to customize 100% the functions yet Review collected by and hosted on G2.com.

Response from Mackenzie Hastings of RudderStack

Thank you so much for your feedback and for being a valued part of the RudderStack community! We're thrilled to hear that our tools are making a real impact for your team and that you're experiencing the benefits of our integration capabilities. It's also great to know our customer support has been helpful - supporting your success is a top priority for us.

Thanks again for sharing your experience. Your feedback helps us prioritize what matters most to users like you. We’re excited to keep supporting your data journey!

See how RudderStack improved
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