RudderStack Reviews & Product Details

I like having the ability to really get under the hood and do some custom integrations. Rudderstack's transformations feature is great for modifying payloads in-flight and enriching event details on their way to their destination. We were able to use a transformation to add authorization headers to a webhook request in order to facilitate a custom integration. This isn't something that would have been nearly as easy with some of the other CDPs in the market. Review collected by and hosted on G2.com.

There are some elements of the UI that are a tad confusing (options pushed below the fold so you don't know they're there, etc.) but not a huge issue. Something that will likely be updated as the platform matures over time. Review collected by and hosted on G2.com.

Rudderstack has enabled the go-to-market side of our business to pull data into our data warehouse from Stripe, Mailchimp, Salesforce, and our other SaaS products without taking up engineering resources. These "cloud extract" sources are worth the price of admission alone. As an analyst, I can hardly imagine going back to a world where I had to write, schedule and maintain my own versions of these ELTs. Adopting Rudderstack went a long way in increasing the velocity of our data & analytics team. We also use the SDK, but I have limited experience using it to implement track and identify calls (although our growth engineers seem to love it). I am also impressed by their support in Slack. They do an excellent job keeping us updated with the status of our requests and almost always have solutions within a week. Review collected by and hosted on G2.com.

Rudderstack would be an even better platform if they had thought leadership and/or guidance around spreading the tool–and having a mutually agreed upon language of implementation–across the entire company. In other words, we have great adoption on one or two teams, but we don't have a playbook for evangelizing it even further. As someone who has used competing products, I can say that no one has figured this out yet, so I don't hold it against them. Review collected by and hosted on G2.com.

The Rudderstack Dashboard is very easy to use and intuitive. We found the migration to Rudderstack from our previous CDP to be very fast and easy. And we've been very impressed with their technical support offered through a Slack workspace, as well as a dedicated account rep who immediately made themselves available through a Slack connect channel. Review collected by and hosted on G2.com.

I would like to see some additional features around data integrity and data governance. I've previously raised with the Rudderstack team, and have been informed that they such features are under active development 🙌 Review collected by and hosted on G2.com.

The UX is simple, and once the engineers understand the work to be done, implementation is quick. There are many out of the box integrations as well; you'll probably find what you need. Review collected by and hosted on G2.com.

In spite of the helpful people on the RS team, it's still taken us longer than we expected to get the pipeline set up and events flowing through. Also due to the sheer volume of events that we have, only a parallel implementation strategy would work. If you used RS from the get-go, you'd be better off. Review collected by and hosted on G2.com.

The idea of having one source to rule many other destinations was just game-changing for me. And the versatility of destinations and sources is great. Also a big shoutout to the Slack community support guys. I think with such a complex tool it comes down to support really quickly, and I got answers pretty quickly always and they were helpful most of the time. Review collected by and hosted on G2.com.

There is slight confusion in the schema, sometimes you use anonymousId sometimes clientId in context to pull the clientId from. sometimes you use page.url sometimes properties.url to pull URL data. Ergo, a better schema consistency across multiple destinations would be great, so we would not have to tweak additional values for each destination, although we already have them (I am aware of the transformations, but still there is sometimes confusion in the logic). Review collected by and hosted on G2.com.

We've been using rudderstack for the better part of a year now and it's been running really stable (self hosted kubernetes). Adding new destinations is trivial, it simplified our tracking setup so much I honestly can't figure out a way to build a product without a tool like Rudderstack. Review collected by and hosted on G2.com.

The JS SDK is not 100% bug free and when something doesn't work as expected you have to consider the possibility that it is a bug on the SDK side. Fortunately it is open source and well-written. Also when bugs are reported they are fixed so fast that I don't need to fork and fix it myself. Review collected by and hosted on G2.com.

Two things come to mind:

Their event-based pricing model gives you a lot more flexibility in using it for different kinds of sources (website, apps, third-party tools) since you're not blowing throw MTUs unnecessarily.

Their transformation feature is simply a JavaScript function, meaning you can do just about anything you need to without being limited by what a GUI offers. Review collected by and hosted on G2.com.

While their ETL service offering has a decently sized catalog, they do not have ERDs for the extracted data schemas in their documentation. This leads to some digging into the raw extracted data to get started first. Review collected by and hosted on G2.com.

Its usability, the fast and reliable support (especially compared to similar companies I've worked with in the past).

But mostly, we a huge fan of the ETL which allows us to build multiple complex SQL-based audiences in Redshift and then sync with our marketing automation platform. Review collected by and hosted on G2.com.

Not much to be totally honest. But if I had to pick something, I would like to see more sources/desinations added to their profile.

Including Eloqua, and Microsoft SQL Server (ETL).

Email alerts on destination failed events. Review collected by and hosted on G2.com.

We are a healthcare company, and Rudderstack is the best CDP we found that is HIPAA compliant. The pricing is competitive and they've built out many connections. We found that it works very similarly to Segment which was nice for our engineering team. Review collected by and hosted on G2.com.

The documentation around transformations for PHI could be improved a bit and we had one connection that was missing that was pretty important to us (we set it up via webhook + transformation ourselves instead). Review collected by and hosted on G2.com.

Rudderstack was super helpful and generous during the pre-sales process and has continued to be supportive to their customer base through their community forums. Review collected by and hosted on G2.com.

I'd like more integrations and transparency of which integrations they're working on in the future. I'd like them to continue building out their documentation and keeping it up to date. I'd also like to see more business case examples showing best practice of their tools for inspiration in different business areas. Review collected by and hosted on G2.com.