# Top 10 Rooftop Alternatives & Competitors **Average Rating:** 3.8/5 **Total Number of Reviews:** 2 If you are considering Rooftop, you may also want to investigate similar alternatives or competitors to find the best solution. Help Desk Software is a widely used technology, and many people are seeking user friendly, powerful software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Rooftop include reliability and ease of use. The best overall Rooftop alternative is Hiver in Gmail. Other similar apps like Rooftop are Zendesk for Customer Service, Front, Gmelius, and Help Scout. Rooftop alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to Rooftop - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gmelius](https://www.g2.com/products/gmelius/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ## Top 10 Alternatives to Rooftop Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Rooftop stacks up to the competition, check reviews from current & previous users in industries like Banking and Computer Software, and find the best product for your business. ### 1. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk), [Email Management](https://www.g2.com/categories/email-management) **Compare:** [Rooftop vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-rooftop) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs Gmelius](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) - [Hiver in Gmail vs Help Scout](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) - [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Hiver in Gmail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Hiver in Gmail vs Microsoft 365](https://www.g2.com/compare/hiver-in-gmail-vs-microsoft365) - [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,979 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Rooftop vs Zendesk for Customer Service](https://www.g2.com/compare/rooftop-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Gmelius](https://www.g2.com/compare/gmelius-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Help Scout](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Microsoft 365](https://www.g2.com/compare/microsoft365-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) ### 3. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.6/5 **Total Reviews:** 2,483 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk), [Email Management](https://www.g2.com/categories/email-management) **Compare:** [Rooftop vs Front](https://www.g2.com/compare/front-vs-rooftop) **Compare Front with other alternatives:** - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Gmelius](https://www.g2.com/compare/front-vs-gmelius) - [Front vs Help Scout](https://www.g2.com/compare/front-vs-help-scout) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Microsoft 365](https://www.g2.com/compare/front-vs-microsoft365) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) ### 4. [Gmelius](https://www.g2.com/products/gmelius/reviews) By Gmelius SA **Average Rating:** 4.4/5 **Total Reviews:** 776 Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk), [Email Management](https://www.g2.com/categories/email-management) **Compare:** [Rooftop vs Gmelius](https://www.g2.com/compare/gmelius-vs-rooftop) **Compare Gmelius with other alternatives:** - [Gmelius vs Hiver in Gmail](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) - [Gmelius vs Zendesk for Customer Service](https://www.g2.com/compare/gmelius-vs-zendesk-for-customer-service) - [Gmelius vs Front](https://www.g2.com/compare/front-vs-gmelius) - [Gmelius vs Help Scout](https://www.g2.com/compare/gmelius-vs-help-scout) - [Gmelius vs Zoho Desk](https://www.g2.com/compare/gmelius-vs-zoho-desk) - [Gmelius vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gmelius) - [Gmelius vs Microsoft 365](https://www.g2.com/compare/gmelius-vs-microsoft365) - [Gmelius vs Fin](https://www.g2.com/compare/fin-vs-gmelius) - [Gmelius vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gmelius) ### 5. [Help Scout](https://www.g2.com/products/help-scout/reviews) By Help Scout **Average Rating:** 4.4/5 **Total Reviews:** 428 Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk), [Email Management](https://www.g2.com/categories/email-management) **Compare:** [Rooftop vs Help Scout](https://www.g2.com/compare/help-scout-vs-rooftop) **Compare Help Scout with other alternatives:** - [Help Scout vs Hiver in Gmail](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) - [Help Scout vs Zendesk for Customer Service](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Help Scout vs Front](https://www.g2.com/compare/front-vs-help-scout) - [Help Scout vs Gmelius](https://www.g2.com/compare/gmelius-vs-help-scout) - [Help Scout vs Zoho Desk](https://www.g2.com/compare/help-scout-vs-zoho-desk) - [Help Scout vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-help-scout) - [Help Scout vs Microsoft 365](https://www.g2.com/compare/help-scout-vs-microsoft365) - [Help Scout vs Fin](https://www.g2.com/compare/fin-vs-help-scout) - [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout) ### 6. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,679 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Rooftop vs Zoho Desk](https://www.g2.com/compare/rooftop-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Gmelius](https://www.g2.com/compare/gmelius-vs-zoho-desk) - [Zoho Desk vs Help Scout](https://www.g2.com/compare/help-scout-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Microsoft 365](https://www.g2.com/compare/microsoft365-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) ### 7. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,344 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Rooftop vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-rooftop) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Hiver in Gmail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Gmelius](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gmelius) - [Agentforce Service (formerly Salesforce Service Cloud) vs Help Scout](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-help-scout) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Microsoft 365](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-microsoft365) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) ### 8. [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) By Microsoft **Average Rating:** 4.6/5 **Total Reviews:** 5,831 Office Productivity Suite Includes Word, Excel, and PowerPoint Categories in common with Rooftop: [Email Management](https://www.g2.com/categories/email-management) **Compare:** [Rooftop vs Microsoft 365](https://www.g2.com/compare/microsoft365-vs-rooftop) **Compare Microsoft 365 with other alternatives:** - [Microsoft 365 vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-microsoft365) - [Microsoft 365 vs Zendesk for Customer Service](https://www.g2.com/compare/microsoft365-vs-zendesk-for-customer-service) - [Microsoft 365 vs Front](https://www.g2.com/compare/front-vs-microsoft365) - [Microsoft 365 vs Gmelius](https://www.g2.com/compare/gmelius-vs-microsoft365) - [Microsoft 365 vs Help Scout](https://www.g2.com/compare/help-scout-vs-microsoft365) - [Microsoft 365 vs Zoho Desk](https://www.g2.com/compare/microsoft365-vs-zoho-desk) - [Microsoft 365 vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-microsoft365) - [Microsoft 365 vs Fin](https://www.g2.com/compare/fin-vs-microsoft365) - [Microsoft 365 vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-microsoft365) ### 9. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,867 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Rooftop vs Fin](https://www.g2.com/compare/fin-vs-rooftop) **Compare Fin with other alternatives:** - [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Gmelius](https://www.g2.com/compare/fin-vs-gmelius) - [Fin vs Help Scout](https://www.g2.com/compare/fin-vs-help-scout) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Microsoft 365](https://www.g2.com/compare/fin-vs-microsoft365) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) ### 10. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,751 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Rooftop: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Rooftop vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-rooftop) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Gmelius](https://www.g2.com/compare/freshdesk-vs-gmelius) - [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Microsoft 365](https://www.g2.com/compare/freshdesk-vs-microsoft365) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) ## Explore Articles - [What is the best software for easy payroll processing?](https://www.g2.com/discussions/what-is-the-best-software-for-easy-payroll-processing) - [What's the top pricing platform for software industry](https://www.g2.com/discussions/what-s-the-top-pricing-platform-for-software-industry) - [Best platforms for securing multi-cloud storage](https://www.g2.com/discussions/best-platforms-for-securing-multi-cloud-storage) - [Top-rated AML software for banks](https://www.g2.com/discussions/top-rated-aml-software-for-banks) - [What are the highest-rated financial data APIs for engineering teams needing reliable market feeds without vendor lock-in?](https://www.g2.com/discussions/what-are-the-highest-rated-financial-data-apis-for-engineering-teams-needing-reliable-market-feeds-without-vendor-lock-in) - [What's the best travel service to track business trips](https://www.g2.com/discussions/what-s-the-best-travel-service-to-track-business-trips) ## Spotlight Categories - [ETL Tools](https://www.g2.com/categories/etl-tools) - [User Research Tools](https://www.g2.com/categories/user-research) - [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable)