--- title: RMS Reviews meta\_title: 'RMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how RMS works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 20 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- # RMS Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by RMS but has limited features. Are you part of the RMS team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list). * * * Seller [RMS](https://www.g2.com/sellers/rms-840dc8b1-dbed-49b0-bc69-4398be206c8c) Discussions [RMS Community](https://www.g2.com/products/rms-north-america-rms/discuss) Languages Supported Arabic, German, English, French, Japanese, Spanish, Thai, Chinese (Simplified), Chinese (Traditional), Maltese Overview by Adelle Rodriguez Show More ## Top-Rated Alternatives [ ![Hostaway](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hostaway") Hostaway 4.8/5(415) ](https://www.g2.com/products/hostaway/reviews) [ ![Oracle Hospitality OPERA Property Management System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Hospitality OPERA Property Management System") Oracle Hospitality OPERA Property Management System 4.2/5(65) ](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) [ ![SkyTouch Technology](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SkyTouch Technology") SkyTouch Technology 4.5/5(108) ](https://www.g2.com/products/skytouch-technology/reviews) [ View All Alternatives ](https://www.g2.com/products/rms-north-america-rms/competitors/alternatives) ## User Insights Average based on 20 real user reviews. [Log in to unlock pricing and user insights](/login) ![Khushboo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushboo D.") KD Khushboo D. Control Manager Enterprise (\> 1000 emp.) 11/3/2023 "1 Stop solution for your hotel booking" 5/5 What do you like best about RMS? The team is very supportive. App is easy to use and navigate. Less expensive and giving good experiences. Integration with good hotels. Review collected by and hosted on G2.com. What do you dislike about RMS? Sometimes app is working slow. But it can be improvized Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? We can book multiple hotels at one place for corporate tours Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deborah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah H.") DH Deborah H. Small Business Owner of Deborah's Cottage Rentals Small-Business (50 or fewer emp.) 10/31/2023 "Great Tool To have all my information in one location" 5/5 What do you like best about RMS? Quick reference of bookings, locations, and guests. All critical data is in one location. Review collected by and hosted on G2.com. What do you dislike about RMS? Choice of words and credit cards are limited. Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? RMS keeps all the information and management needs in one place. These benefits save time and money. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nidhi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nidhi K.") NK Nidhi K. Lead Small-Business (50 or fewer emp.) 11/1/2023 "RMS hotel good software for hospitality platform" 5/5 What do you like best about RMS? site graph and details helpful for find all property management in one platform Review collected by and hosted on G2.com. What do you dislike about RMS? not any dislike faced for RMS Hotel and faculty Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? All Hotel data fetch in one platform and also gettig other faculty in one platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bimal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bimal B.") BB Bimal B. Principal Consultant Mid-Market (51-1000 emp.) 10/31/2023 "Pleasant and very good ambience with supportive staff" 4.5/5 What do you like best about RMS? Well supportive staff and good ambience and the serviced apartments Review collected by and hosted on G2.com. What do you dislike about RMS? Nothing in particular which is disliked for it Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? Hospitality technology and is helping us immensely Review collected by and hosted on G2.com. Show More 11/2/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Small-Business (50 or fewer emp.) 10/31/2023 "Great overall experience with this software" 5/5 What do you like best about RMS? Easy to use, straightfowrward and great customer support Review collected by and hosted on G2.com. What do you dislike about RMS? The software has had a few hiccups when intergrating with our old platform. Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? RMS Hotel makes communication with clients and guests seamless. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Elizabeth W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth W.") EW Elizabeth W. Fraud Dispute Specialist Banking Small-Business (50 or fewer emp.) 12/1/2021 "Lots of bugs but great idea" 5/5 What do you like best about RMS? I loved the ease of making reservations and sending emails to the guests, even once they have arrived. I love that you are able to make multiple reservations at the same time. Review collected by and hosted on G2.com. What do you dislike about RMS? When making multiple reservations, it is difficult to make the deposit for each reservation. You have to charge the account for all of the and then go in and individually apply the deposits. We also had an issue where we had to close the online reservations because it was double booking reservations and then would reserve golf carts that were not available. Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? We solved time management with this program! It was much quicker to do everything and our guests loved it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AS Amanda S. Service Express Agent Mid-Market (51-1000 emp.) 2/10/2019 "Switched from Ciirus" 4/5 What do you like best about RMS? Custom dashboards you can make for different lines of business within your resort. They have many widgets you can add to your own personal dashboard including occupancy graphs, live housekeeping information, and links to any reports or functions in the program that you would like. You can save this dashboard for just yourself so every user can have their own, or you can save a dashboard for one line of business, say all your reservations agents can see the same dashboard as a default and all your maintenance staff will see a different more relevant dashboard for them. It took some time to set up and get used to all the features but RMS is very easy to explore and forgiving if you make a mistake. Review collected by and hosted on G2.com. What do you dislike about RMS? I work specifically for a rental home company, so there are features of this program that only really relate to hotels as a opposed to rental homes, so there are some differences in business needs that we have to work around within RMS that we didn't used to have to, for instance taking payments and how the payment tab is in this program is specifically designed for hotels and not exactly for how we previously took and processed payments, but we make it work. Review collected by and hosted on G2.com. Recommendations to others considering RMS: Training is necessary, we are still working with going completely live, but it seems very user friendly. There are a lot of features though with specific wording that will take some getting used to. Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? We have more than one property (hotel) that we need to oversee in my company and with RMS we can see all properties at once as opposed to having two different accounts and programs open to be able to access multiple properties at once. There are many other benefits but this is the main one that makes my life a lot easier. I am not as fond of it being in the cloud, just because I've had issues with other cloud based systems, but that is where the future is going, as long as they keep up with their servers we shouldn't have an issues. Review collected by and hosted on G2.com. Show More Response from Adelle Rodriguez of RMS [Editedit](https://www.g2.com/survey_responses/rms-review-1736003/official_response/edit) Hi Amanda, thanks for your positive feedback! We're glad that our custom dashboards and multi-property management features are making your life easier. We're committed to helping your properties reach their full potential, so we're happy to help with training and software configuration at any time. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Co-founder, CTO, Lead Designer Information Technology and Services Small-Business (50 or fewer emp.) 3/26/2019 "Awesome reservation software. Does everything and more!" 5/5 What do you like best about RMS? Very intuitive for making reservations. Tons of features. Review collected by and hosted on G2.com. What do you dislike about RMS? The menus are not organized well. Sometimes when I'm trying to configure things I spend more time looking for the menu item then I should have to. Review collected by and hosted on G2.com. Recommendations to others considering RMS: Don't waste any more time using a lousy reservation system. You get what you pay for. Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? Taking reservations on the phone and online, automating correspondence with guests, running reports, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") UR Verified User in Restaurants Mid-Market (51-1000 emp.) 9/4/2019 "It takes time but you’ll like it." 5/5 What do you like best about RMS? Good interface makes it easy to use. Scalable to your business size. Review collected by and hosted on G2.com. What do you dislike about RMS? Split reservations can be a challenge, rates don't always calculate correctly. Reporting isn’t always intuitive. Review collected by and hosted on G2.com. Recommendations to others considering RMS: Do your homework! Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? Overall great support and it gets done what we need it to at the end of the day which is book reso’s and take payments. Review collected by and hosted on G2.com. Show More Response from Adelle Rodriguez of RMS [Editedit](https://www.g2.com/survey_responses/rms-review-3131661/official_response/edit) Thank you for your feedback! We're glad that RMS is meeting your reservation management needs overall. The RMS Support team is always available to help with specific concerns regarding rates and reporting. Please contact us at support@rmscloud.com to make sure you are set up for success. Validated ReviewerIncentivizedSource: G2 invite ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Gerente Small-Business (50 or fewer emp.) 10/28/2018 "Use RMS Campground " 4/5 What do you like best about RMS? We purchased our park 2 years ago, this was the least expensive programming we could find that had the majority of the highlights we required at a value we could bear. Shockingly, the product did all that it said it would and was anything but difficult to learn. We bought the POS include also for store and propane deals. We have since included the system work which additionally was anything but difficult to set up and fills in as portrayed. After some time we have likewise tweaked our framework with different hues and revealing. The main troublesome piece of the framework and the one thing we haven't generally possessed the capacity to make sense of is the detailing. While it accompanies the reports we requirement for task, we might want to do some redid detailing. We have possessed the capacity to do some customization around there however except if you are a developer with VB or C preparing. Having said that, the proprietor of the product is extremely receptive to demands. For instance, the framework was setup up to request evaluating however not amount. We proposed that for POS, amount would likewise be something worth being thankful for to request. By and large, we have taken a gander at a considerable lot of alternate bundles out there since we purchased our framework and have never discovered one that did everything that RMS Campground did and unquestionably not at the cost. We have been extremely content with our framework. Review collected by and hosted on G2.com. What do you dislike about RMS? One disadvantage is that the client support is all in or all out. Some are incredible and others are horrendous, so it's exceptionally disappointing. You ought to have individuals spend significant time in specific capacities and after that course calls appropriately. Framework is too huge for everybody to know everything. Other inconvenience is that the planning/cash for client reports is simply preposterous. Notwithstanding making an "improvement" to a report that is as of now out there is an incredibly long process. You ought to have a division of your improvement group devoted to this so the solicitations don't take so long. Other disadvantage is that all reports ought to have the alternative to keep running as rate compose rather than simply site compose. Not every person assigns particular locales as particular rate composes, so it's difficult to maintain your business. Also it ought to have the capacity to cluster reports to calendar to send to clients instead of every one being it's own email. Also I hate that the inhabitance report needs more alternatives. Review collected by and hosted on G2.com. Recommendations to others considering RMS: Ensure you have a decent hard take a gander at RMS before you submit it. It is extremely troublesome, costly and tedious to change. Likewise you just need a PC and Alan Internet association. Review collected by and hosted on G2.com. What problems is RMS solving and how is that benefiting you? One benefit of RMS Campground is that it is a cloud based programming framework particularly intended to meet the business administration needs of my Campground. Other benefit is that RMS incorporates with my site and to make an aggregate booking and property administration arrangement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about RMS? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about RMS ](https://www.g2.com/products/rms-north-america-rms/discussions/new) GU Guest User What is RMS PMS used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rms-pms-used-for) [ View all Discussions ](https://www.g2.com/products/rms-north-america-rms/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/rms-north-america-rms/pricing) RMS Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38f94ec56e34c198e7095a17abce3349/oracle-hospitality-opera-property-management-system.png "Product Avatar Image") Oracle Hospitality OPERA... 4.2/5(65) [ Compare Now ](https://www.g2.com/compare/oracle-hospitality-opera-property-management-system-vs-rms-north-america-rms) ##### ##### RMS Features Property Management Room Inventory Revenue Management Facility Maintenance Guest Management Central Reservation System Marketing and Loyalty Programs Guest Messaging Staff Management Housekeeping Shift Scheduling Platform Reporting and Analytics Channel Manager Integration [ View More Features ](https://www.g2.com/products/rms-north-america-rms/features) ##### Categories on G2 [Channel Management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)[Hotel Management](https://www.g2.com/categories/hotel-management)[Guest Messaging](https://www.g2.com/categories/guest-messaging) ##### Explore More [What platform provides analytics on translation quality and turnaround times?](https://www.g2.com/discussions/what-platform-provides-analytics-on-translation-quality-and-turnaround-times)[what are digital experience platforms](https://www.g2.com/discussions/what-are-digital-experience-platforms-help-needed)[What consumer insights platform works best for a mid-size retail brand that needs survey data and social listening in one place rather than buying two separate subscriptions?](https://www.g2.com/discussions/what-consumer-insights-platform-works-best-for-a-mid-size-retail-brand-that-needs-survey-data-and-social-listening-in-one-place-rather-than-buying-two-separate-subscriptions%20) [Best bug tracking software for agile workflows](https://www.g2.com/discussions/best-bug-tracking-software-for-agile-workflows)[Which secure data room solutions are known for their user-friendly interfaces and efficiency?](https://www.g2.com/discussions/which-secure-data-room-solutions-are-known-for-their-user-friendly-interfaces-and-efficiency)[Name some enterprise information archiving platforms avoiding implementation delays and ensuring data integrity during migration.](https://www.g2.com/discussions/name-some-enterprise-information-archiving-platforms-avoiding-implementation-delays-and-ensuring-data-integrity-during-migration%20) [Show MoreShow Less](javascript:void(0);)