G2 reviewers report that Gusto excels in user experience, with many praising its ease of use and intuitive interface. Users appreciate features like the On-Demand Pay option and the ability to manage payroll for both US and international contractors seamlessly.
According to verified reviews, Gusto's implementation process is notably quick and straightforward, with users highlighting the intuitive onboarding wizard that helps new users get started without hassle. In contrast, Rise users have mentioned challenges with setup, indicating a less smooth onboarding experience.
Users say that Gusto provides excellent customer support, often going above and beyond to assist. Reviewers have noted that they can quickly access their pay stubs and receive timely help when needed, while Rise's support, although generally good, does not receive the same level of acclaim.
Reviewers mention that Gusto's reporting and dashboard features are highly effective, allowing users to visualize data in a way that suits their needs. This flexibility is a standout feature, whereas Rise's reporting capabilities are seen as less robust, which may hinder data-driven decision-making.
G2 reviewers highlight Gusto's strong performance in payroll management, with features like direct deposit and tax filing receiving high marks. Users find these features reliable and easy to navigate, while Rise, although offering payroll services, does not match the same level of satisfaction in this area.
According to recent feedback, Gusto is favored for its comprehensive HR capabilities, including benefits administration and compliance management, which users find essential for small businesses. In comparison, while Rise offers some HR features, users feel it lacks the depth and integration that Gusto provides, particularly for growing businesses.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
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