# Rilla Reviews **Vendor:** Rilla **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.8/5.0 **Total Reviews:** 45 ## About Rilla Leading virtual ridealong software for outside sales and service. Think sales reps in pest, solar, hvac, roofing, windows, siding, baths, pharma, medical. They talk to customers face to face , they record their conversations on the Rilla mobile app, and our AI automatically transcribes, analyzes and gives them feedback to help them improve their sales, and to help their sales managers do what we call virtual ridealongs that are 100x faster, better and more productive than before. ## Rilla Reviews ### 1. Buyer beware **Rating:** 2.0/5.0 stars **Reviewed by:** Tim M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Rilla?** I am able to review my sales team, give them valuable feedback on each appointment without leaving my office. My team is also able to review their own appointment **What do you dislike about Rilla?** Buyer beware! I have been using this product for a few years but I decided that I could not afford it this year. My intent was to cancel my service once I received my auto renewal notice which I did not receive it. As soon as I saw the charge on my credit card I notified them. They refuse to cancel and refund my $13K for my annual subscription. I have my credit card on file with lots of companies who all notify me when my renewal is coming up to make sure there are no changes and as a curtsey. This is an extremely deceptive way of doing business. If you do not have access to the internet it will not work. **What problems is Rilla solving and how is that benefiting you?** They are helping me train my sales team. ### 2. Essential Sales Coaching and Insight Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Darren N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I love being able to see the in-depth conversations my salespeople have with Rilla. It's valuable because before Rilla, I never knew the conversations my team was having nor could I correct them if they were saying something incorrect. Now I can hear firsthand exactly what conversations they are having, and the feedback I can get from them is priceless. I enjoy the ride alongs and being able to hear the tonality of my people, which helps me tell if they are being sincere or insincere. The initial setup of Rilla was very easy and user-friendly, especially the rollout with Salesforce. Overall, I'm very satisfied with Rilla, and I would rate it a 10. I love this product. **What do you dislike about Rilla?** I enjoy the ride alongs and hearing the tonality of my people. If the process to access these ride alongs were shortened to a simple click of a button, I would not be able to gain that same access or insight from it. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to coach my team remotely and see in-depth conversations for effective feedback, which was impossible before. ### 3. Highly Usable with Deep Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I use Rilla to review metrics and push business initiatives forward. It provides clarity and a deeper understanding of what’s working and why, which is incredibly helpful. I really appreciate the usability of Rilla; it’s not hard to use at all. Even managers and reps at all stages of technology can use it easily. The depth is another aspect I like because it allows me to go beyond the surface and see trends and insights that help reps improve and managers become better coaches. Setting it up was very easy, which is a big plus. **What do you dislike about Rilla?** I wish there was a different interface for admins that didn’t take me directly to ride alongs. Most of my interactions are analytics and not ride along driven. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to review metrics and move business initiatives forward. It clarifies what's working and why, giving insights for better coaching and understanding trends. It's usable for all tech levels, providing control over variables. ### 4. Rilla review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I really enjoy the inside visibility to the reps sales presentations. It has helped me confirm what I have suspected or thought were key issues that needed coaching. **What do you dislike about Rilla?** There really isn’t anything other than the interface with our CRM and the challenges we are having on our side of making sure the recording ls are happening and attaching to the right appointments. I also wish there was a recording device that helped more than the phones as the sales reps often don’t have their phone in their hands when walk-in come in and they start the recording late because of it. Also the recording quality is tough when they try and put their phone in their pocket to make it less awkward. I would love it if there was a recording device they could wear, like the Apple Watch or a magnet device they could wear that could record instead of their phones, but they could get clearer recordings because they weee wearing it like a badge or something. **What problems is Rilla solving and how is that benefiting you?** Quicker coaching and insights to presentations when we can’t be there for sure. ### 5. Revolutionized Our Remote Supervision with Real-Time Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Jarrod G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I like that Rilla is constantly adding features that help us as managers connect with our reps. It's great that we're able to go back to past appointments and give live feedback, share voice comments, and utilize the ride-along feature. This feature allows me to not only go back and leave feedback but also witness the appointment live as it's happening. The Rilla live feature is particularly helpful since it allows us to be in many places at once, which is typically impossible. I appreciate being able to balance between multiple appointments within a short amount of time and leave live feedback for the reps to use. **What do you dislike about Rilla?** Some of the ride along features when I'm doing rilla live, as far as when I first pop in, it has prompts that make me have to type something in there before I can interact with how the appointment being transcribed and scroll to the parts I want. It'd be nice if leaving a comment wasn't necessary right as soon as you pop into it. I can just interact with it as I see fit. **What problems is Rilla solving and how is that benefiting you?** Rilla helps us solve issues by allowing us to review appointments remotely, providing feedback to reps, and balancing multiple appointments live. It helps managers connect with reps, give live feedback, and understand what went wrong in appointments. ### 6. Transformative Coaching Tool with Outstanding Features **Rating:** 5.0/5.0 stars **Reviewed by:** Selina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I use Rilla for coaching and find it incredibly useful because managers can quickly leave voice feedback, written comments, highlight clips, and assign coaching tasks or training. I really like how it turns real customer conversations into practical coaching opportunities, making it easy for managers to identify strengths and areas for improvement. The ability to review real conversations provides more accurate feedback compared to relying on surveys or customer feedback. This approach not only helps with revenue and sales but also aids employees in learning faster, while minimizing the time required for managers. I'm also excited about the new role play feature that helps train employees. Additionally, the setup of Rilla was easy. **What do you dislike about Rilla?** None at the moment. **What problems is Rilla solving and how is that benefiting you?** Rilla turns real customer conversations into coaching opportunities, making it easy for managers to identify strengths and improve areas, providing more accurate feedback, boosting revenue and sales, helping employees learn faster, and minimizing time for managers. ### 7. A User-Centric Coaching Tool with Seamless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Jared C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I really like how Rilla is trying to collaborate with humans instead of replacing them. It seems focused on helping humans be more efficient. I also like all the cool new features and how they're always coming out with something new. I find it easy to use; it's not complicated at all. I love the dashboards and how you can navigate the website. Additionally, our account manager, Isabella, is awesome. Her training and responsiveness have made the setup process pretty easy. **What do you dislike about Rilla?** I don't want Rilla to be used as a catch tool or a watch my back tool for managers on our sales reps. We want this to truly be a coaching tool. It's important to get buy-in from our sales team to ensure Rilla is used the right way to help us get better. **What problems is Rilla solving and how is that benefiting you?** I use Rilla as a coaching tool for our team, helping us improve our home sales process like game film does for athletes. ### 8. Effective Tool for Sales Coaching with Integration Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Gabriel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I use Rilla as a VP of sales for a franchise group and find it extremely effective for checking script compliance, measuring sales skills, and helping to coach my team. I love the new role play feature that was just rolled out as it allows people to coach themselves using the AI, which works with real objections they face in appointments while it's fresh in their minds. This is extremely helpful. The ride alongs are also extremely useful, allowing me to dig deeper when someone is struggling to understand what might be preventing their sales. I find the analytics function to be very useful as well, as it provides a bird's eye view of various key trends on who's selling and why they might be selling more than others. **What do you dislike about Rilla?** I have a two-step appointment process and there's no way to link the site assessment to the presentation, which would really help in mapping out the customer journey. Also, the integration with our CRM, Zoho, is a bit shoddy and doesn't always connect well, so we don't get truly accurate analytics. The initial setup was about a six out of ten in terms of ease because we had to do a lot of integration work with our IT head and the Rilla team to get it to communicate properly with Zoho. Plus, there are still script attribution issues that cause problems. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to check script compliance, measure sales skills, and coach my team effectively. The role play, ride-alongs, and analytics functions help us improve performance by addressing real objections and providing a bird's eye view of sales trends. ### 9. Impressive Playback and AI Features, But Lacks Full Sales Insight **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I like that Rilla allows me the opportunity to play back the conversations I've had with a customer. This helps me evaluate how well I was able to accomplish certain trackers. I also like how there's an AI feature that points out the best parts of the demo or sections that need to be improved upon. The initial setup was easy, even though it was a bit confusing at first, but once you understand its capability and functionality, it’s quite user friendly. **What do you dislike about Rilla?** Unfortunately, Rilla does not pick up on tonality, body language, or any kind of posturing. So, it does not fully capture the sales experience. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to review conversations with customers, evaluate my presentations, and understand how well I overcame objections. It helps me improve demos by highlighting strengths and areas for improvement. ### 10. Powerful Call Reviews and Transcript Navigation That Drive Better Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Mario R. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** Rilla has powerful tools that allow for quick call review and transcript navigation. It makes it easy to find areas of opportunity for the sales rep and add feedback. **What do you dislike about Rilla?** Need to be careful with deploying the tool. If not executed properly, sales reps see it as big brother watching over them. It must be presented for what it is, a tool to help increase performance. **What problems is Rilla solving and how is that benefiting you?** When sales representatives start to slump, it allows me to catch it quickly and help coach the sales representatives back to acceptable performance. ### 11. Great for Coaching Technicians and Keeping Customer Conversations on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Rilla?** I like that we can keep up with what our technicians are saying to customers and help coach them so they can improve. **What do you dislike about Rilla?** I wish the ride along streak would let you have a weekend. I also do not like the music that plays after ride along. **What problems is Rilla solving and how is that benefiting you?** Being able to hold technicians accountable for what the tell the customers. ### 12. Intelligent Coaching Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Dotan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I like Rilla for its accessibility, ease of use, and intelligence. It gives me the ability to monitor my reps' activity to ensure they're following the processes we've put together, allowing me to coach them better. The setup was very easy and straightforward. **What do you dislike about Rilla?** I think some of the intelligence behind it is not easily manipulated to make it more personal for me. I think that there are some glitches in some of the appointments on the recording side. **What problems is Rilla solving and how is that benefiting you?** Rilla helps me monitor my reps' activity, ensuring consistency, and allows me to coach them better. ### 13. Easy, Unbiased Feedback That Drives Instant Sales Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Vice President of Sales and Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Rilla?** Rilla makes it easy to give non biased feedback to sales reps. Its easy to take the tips and make instant improvements in the sales process. **What do you dislike about Rilla?** Some sales reps won't use it enough or think its always tracking and listening **What problems is Rilla solving and how is that benefiting you?** Its helping my sales reps give better and more details presentation and asking the right questions. ### 14. Effective Sales Coaching with Minor Tracking Flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Kenneth E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I like how good Rilla is at tracking conversations. It's helpful because I can see who said what and better track if the rep is listening. Also, for me, the initial setup was easy. **What do you dislike about Rilla?** Sometimes the tracker is not accurate. It thinks something is missing in the tracker, but when I listen to the conversation, it is there. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to review appointments and coach after, helping track who said what and if the rep listens. I can also use it as back up notes. ### 15. Real-Time Coaching On-the-Go **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I love the live feature and AI ride along in Rilla, as it allows me to save so much time. The live feature offers real-time coaching sessions, while the AI ride along lets me coach much faster, which significantly boosts efficiency. **What do you dislike about Rilla?** I'd like to be able to clip segments during live sessions for review later. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to manage sales reps, providing real-time coaching and faster adjustments. The live feature and AI ride along save me time and enhance my ability to coach more efficiently. ### 16. Remarkable use of technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** The instant feedback that it gives, it’s probably what currently helps me the most. However, something I haven’t used but did learn about and look forward to using, is the Rilla intelligence. I really think the role-play feature will be beneficial **What do you dislike about Rilla?** I would say my only issue sometimes it doesn’t decipher me and the customer correctly. Sometimes the dialogue will read customer, and it will actually be me speaking and vice versa. **What problems is Rilla solving and how is that benefiting you?** Instant Feedback helps make adjustments and recognize potential problems real time. ### 17. Simple and Effective Call Management with Minor Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Chaz S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I find Rilla to be an easy platform to use, which is definitely a plus. It also makes my teammates want to stick to the scripts to get higher scores, which is really helpful. The initial setup was super easy too. **What do you dislike about Rilla?** I've found it loses phone calls often. Just better track individual teammates. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to train and listen to phone calls. It helps stop teammates from going rogue and off script, making them want to follow scripts for higher scores. ### 18. Empowering Team Coaching Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey L. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** Being able to coach my team. I want to help them in asking for the sale every time . **What do you dislike about Rilla?** Some agent have adversity to using it but we have worked through that. **What problems is Rilla solving and how is that benefiting you?** Pinpoint areas we need to improve on. ### 19. Rilla: A Great, Always-Available Coaching Tool for Technicians **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah B. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I think Rilla is a great coaching tool for our technicians and is always available. **What do you dislike about Rilla?** I have yet to find anything I dislike about Rilla. **What problems is Rilla solving and how is that benefiting you?** Rilla is giving our techs the coaching they need to be successful. ### 20. Boosts Coaching Efficiency with Comprehensive Data Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Sean D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I find the ride alongs in Rilla to be great. I've been using the 'big Rick' feature to break down more data about what the technicians are doing and not doing, which helps with coaching in the system as a whole. **What do you dislike about Rilla?** na **What problems is Rilla solving and how is that benefiting you?** I use Rilla to find gaps in the service and break down data on what technicians are doing and not doing, which helps with coaching. ### 21. Reduces Call Review Time, but Setup Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kenny W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I like that Rilla saves me time when reviewing phone calls effectively. **What do you dislike about Rilla?** I don't like that we are no longer receiving our Big Rick credits. We only got them for a few weeks, and then they were taken away. The initial setup was also a little bumpy. **What problems is Rilla solving and how is that benefiting you?** Rilla reduces the time needed to effectively review phone calls, leading to significant time savings. ### 22. Helpful Data Gathering with Real-Time Coaching and Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** Love how helpful it is to gather data, but also provide a real time coaching and feedback. **What do you dislike about Rilla?** certain aspects of Rick, AI and big Rick could be improved with creating folders and different aspects to categorize information like you were on a computer but was survey is this might improve. **What problems is Rilla solving and how is that benefiting you?** from a training aspect, the new role in a role-play is great ### 23. Rilla Makes Sales Coaching More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** Rilla allows for sales coaches to be much more efficient!! **What do you dislike about Rilla?** I don’t dislike anything about Rilla. They are pioneers in the industry and are first to market with the best solutions. **What problems is Rilla solving and how is that benefiting you?** The new role play & copilot features are a game changer. Looking forward to implementing these into our process. ### 24. Small Company Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Justin w. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Rilla?** These guys killed it at TOP-REP, Garrett had an amazing presentation and was incted Helpful to us as we look to integrate Rilla into our small construction company! HIGHLY RECOMMEND! **What do you dislike about Rilla?** Nothing. I was thoroughly impressed with their software and how well it works. **What problems is Rilla solving and how is that benefiting you?** Making sure our reps are following the script and not getting off course. ### 25. Empowering Coaching Software That Eliminates Guesswork **Rating:** 5.0/5.0 stars **Reviewed by:** Pete M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Rilla?** The software allows managers and coaches to evaluate real-time data off their staff. This allows insight into training, information retention, customer service, and provides training opportunities for reps and managers. **What do you dislike about Rilla?** It can be addictive! While this software allows us to work directly inside of each appointment, managers would do well to still find time to meet face to face. **What problems is Rilla solving and how is that benefiting you?** With reps in houses all over the midwest, it is impossible to ensure that all custoemrs receive the same information, care and aservice. RILLA allows us to spot check and fix issues almost in real time. We can compare the difference in top earners and low earners and then bridge that gap with real life evidence and follow up training. ### 26. Coaching Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Brad W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Rilla?** We have been using Rillavoice for three months and it is simply dynamic. The opportunities for coaching our sales reps are seemingly endless. New reps are learning faster. Experience reps are held accountable to the process. Customer complaints can be reviewed and addressed more effectively. The company is protected against fraud claims. Successful reps can be used as an example for others. Also, the Rillavoice team has been extremely responsive and helpful with onboarding, training, support, and assistance as we continue to use the software. **What do you dislike about Rilla?** The setup process for us was a lot. Getting the sales script mapped to the AI correctly took a lot of review. Make sure you allow plenty of time for onboarding and training for not only sales reps, but also managers to understand how to interpret all the data. Also, it's important for sales reps to fully understand the value of the software. If they are unwilling to record or engage the software, it doesn't have much value. It's much easier for newer employees to adopt the program than existing employees. Existing employees tend to be more resistant to change. **What problems is Rilla solving and how is that benefiting you?** Rillavoice has allowed me to teach my sales reps how to coach themselves. I don't need to be involved in every presentation to help them get better faster. I can also see trends in their presentation. Which parts are they best at? Which parts need more work? The coaching process has completely improved. ### 27. 10 out of 10, easy to use, up to date technology, saves time, and increased revenue!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryane S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Rilla?** What I like best about Rilla is it created more time for me as a manager to be more productive. Saves time from driving around and doing ride-alongs, where I can do them right from my desk now and listen to every consultant on a day to day basis. Many cool features allow them to interact with each other's calls. If someone on the team is struggling with an objection, they can go to another employee's call, hit search and type in their objective and see what they can do differently as they listen to other teammate's calls. Rilla, also does weekly check-ins to see how we are doing with the software and any help I need. **What do you dislike about Rilla?** One thing that I dislike is on is the translation in the script between the customer and comfort consultant. It all blends in so if your not listening and just reading you cant tell the difference. **What problems is Rilla solving and how is that benefiting you?** Close rates are 18% in two months. The team is being held accountable because "big brother is listening". It is also helping training in 1 on 1's and team meetings when we listen to calls. Know more running around with ride alongs, everything is done from my desk and saves time. ### 28. For that control when you feel like you're losing it. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Rilla?** Rilla gives you back that control when you think the sales team is getting the best of you. Not only can you listen to the rep inside the home, but you can quickly decipher what the rep did well and what not so much. Business is a numbers game, and now I have the numbers. I enjoy comparing how reps handle specific objections or rebuttals quickly. So not only can my team learn faster, but they are motivated when they see how small percentages of improvement make big gains in their wallets. **What do you dislike about Rilla?** That I can't turn on the record button for a sales rep to make sure it's on when in the home. **What problems is Rilla solving and how is that benefiting you?** They are solving the armchair quarterbacking issue. They put me in the game with the team. I see specifically what they are having difficulty with, and I know exactly how to fix it with examples from other reps that have successfully done it. I see their percentages and how they differ from the other reps, and I can pull sales % reports. If a rep has a low %s, the app shows me specifically how they differ from successful reps without doing much more than opening the app and tapping on the stats button. ### 29. Rillavoice helps salespeople make continuous improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Julia Blythe G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Rilla?** Rillavoice is used by the outside sales team at my company to identify areas of improvement during the customer interaction. Its most important feature is identifying which topics of interest were covered and which areas were lacking in coverage during a consultation. Rillavoice shares your interactions, statistics about them, and more data with you and your managers. I would definitely recommend this to other businesses that deal directly with other businesses or consumers to sell any product. **What do you dislike about Rilla?** The voice recognition and transcription could be improved. The app doesn't currently differentiate between parties when there are multiple customers or multiple sales reps. Rillavoice only recognizes English and it would be helpful to add more languages. **What problems is Rilla solving and how is that benefiting you?** Rillavoice helps myself and my team find areas for improvement when building value with the customer. It is an efficient way to track down those areas. I have definitely noticed an improvement in my performance now that I'm at a firm where Rillavoice is in use! ### 30. Rilla is an amazing coaching tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle F. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Rilla?** Rillavoice provides same day feedback through playback, transcripts, and speech rates. Rillavoice also matches your true presentation to script expectations and provides a score. There is also a feature that shares where you measure against the top reps and that helps to keep you motivated. **What do you dislike about Rilla?** When I receive a call, the recording pauses and I tend to forget to go back and resume the recording. Maybe a reminder can pop up after the phone call to resume or stop the recording. **What problems is Rilla solving and how is that benefiting you?** Rillavoice gives real time feedback which helps me figure out where things went right or wrong before starting my next presentation. Rillavoice captures specific parts of the script that was missed and even allows me to jump quickly to a specific part of my presentation for easy review. ### 31. Rillavoice has been instrumental for training and keeping sales reps on target. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Rilla?** The ability to coach sales reps based on their actual experience in the home . **What do you dislike about Rilla?** It's been tremendous , can't think of a negative. **What problems is Rilla solving and how is that benefiting you?** Time management, able to review so much more then constant time consuming ride alongs. ### 32. Blown away by the accuracy of the app **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme P. | Head of Planning, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Rilla?** RILLAVOICE app is an absolute game changer for any business looking to improve their in-store customer experience. The App interaction is intuitive and frictionless. The artificial intelligence speech analytics technology provides unparalleled insights into customer interactions and employee performance. The user-friendly interface makes it easy to track key metrics and identify areas for improvement. I was blown away by the accuracy and depth of the data provided. It is amazing how this app can accurately capture customer sentiment and provide actionable insights to help drive positive change and improve sales results. Overall, I highly recommend RILLAVOICE to any business looking to enhance their customer experience and take their in-store operations to the next level. **What do you dislike about Rilla?** I can't think of anything at this point that has generated any friction. Honestly there are no downsides that I can remember. What in the beggining was a point of attention, the portuguese language, was improved in no time. **What problems is Rilla solving and how is that benefiting you?** Ability to be at the side of the conversation in 100% of the stores and in the most distant locations, providing feedback to our team with insights for a continuous improvement process. ### 33. Great training and learning tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy O. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Rilla?** We signed up with Rilla Voice a year ago. Their enthusiasm for customer service is top-notch. They worked with us on edits to the system to better fit our needs. They are building a community of sales reps who can listen and learn from each other. As a manager, it is helpful to hear how my reps are, or are not, following our company process and how they respond to customers so that I can provide feedback and further coaching. Listening to themselves after an in home sales appointment helps them pick out their weaknesses and how they possibly had misunderstood a customer. I have already recommended Rilla to other companies. **What do you dislike about Rilla?** The app is understandably a work in progress, but they are quick to address glitches. **What problems is Rilla solving and how is that benefiting you?** As a manager, it is helpful to hear how my reps are, or are not, following our company process and how they respond to customers so that I can provide feedback and further coaching. ### 34. We love Rilla for training, coaching, and protection! **Rating:** 5.0/5.0 stars **Reviewed by:** Zac C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Rilla?** We love using Rilla for three main reasons. It's an excellent tool for our new sales reps to give them best practices. Coaching our sales team. It's also come in handy for those he-said/she-said moments. **What do you dislike about Rilla?** Rilla has made taken a ton of our suggestions over the year to add so many more features, with even more coming down the road. If there's something we don't like or you don't like. Their development team is open to feedback and first class. **What problems is Rilla solving and how is that benefiting you?** They are adding a ton of integration to link conversations we have recorded to our CRM. They are making it easier for our sales reps to remember to hit record. ### 35. Power of Rilla **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff H. | VP of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Rilla?** Rilla allows me to do a virtual ride-along. I cannot be everywhere at once. Having the recordings at my fingertips allows me to review a sales rep's appointment any time of the day. I also really like the analytics. I can view some key metrics, such as talk ratio and patience. There are many great coaching tools for a sales manager. It is not just the audio. **What do you dislike about Rilla?** Can't think of any. Any issues are usually user errors from the sales rep not picking up the recording. However, the IT team at Rilla is always available for any problems we may come across and are very quick to help. **What problems is Rilla solving and how is that benefiting you?** Listening to recordings, we have been able to coach the reps up. They sometimes miss some of the scripts they should be using. We have also identified how the reps attempt to overcome objections. ### 36. Efficiency driven software that saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey C. | Exterior Design Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Rilla?** Easy to use interface. I am an outside sales rep and RillaVoice allows me to use their technology to easily see how I can improve my performance. It provides key metrics using AI. Allows me to see where I can improve in a matter of minutes rather on me reflecting for hours with manual input and review on my end. **What do you dislike about Rilla?** It frequently logs me out of their app when they do software updates. I wish it had facial recognition for easy log in use. That's my only compliant and it's a trivial one. Everything else is awesome! **What problems is Rilla solving and how is that benefiting you?** Breaks down my sales appointments into different sections and using metrics to visually see where I'm excelling and where I'm struggling. ### 37. the only way to know whats going on with your sales team other than being there yourself. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Rilla?** It allows you to listen and coach your sales team in real selling situations **What do you dislike about Rilla?** Getting existing sales team members to see the advantages of the tool. It takes time to see real results. **What problems is Rilla solving and how is that benefiting you?** Solves the bandwidth of ride alongs ### 38. The most efficient sales self-evaluation tool I've ever experienced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Rilla?** Rillavoice allows me to easily review my sales team's presentations expediently. Thanks to the various built-in tools, I can seamlessly skim through 2-3 hour presentations in a matter of minutes while quickly leaving constructive feedback to the salesperson both privately or with added visibility to relevant organization members who need visibility. **What do you dislike about Rilla?** There aren't any downsides that I have experienced after several months of use. My only suggestion, although minor, would be to improve the mobile phone UI when reviewing conversations. **What problems is Rilla solving and how is that benefiting you?** Rillavoice helps our trainees to improve their process by allowing them to practice and review their presentations to ensure proficiency. ### 39. Best software I’ve added to my business **Rating:** 5.0/5.0 stars **Reviewed by:** Roy M. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Rilla?** Being able to listen in and find issues quickly. As well as how helpful all staff has been **What do you dislike about Rilla?** Nothing I dislike. If I was going to be picky I'd say price. But it has paid for itself over and over **What problems is Rilla solving and how is that benefiting you?** Catching issues quickly with reps in home. It's helping by increasing closing % and bringing in more money into company ### 40. Great product for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Rilla?** The Rillavoice team has fantastic follow up, and the customer service we have experienced has been exceptional. We have been able to streamline our process for reviewing calls for use in the training of our estimators. **What do you dislike about Rilla?** I can't think of anything - any minor issues we have experienced have been resolved quickly and fluidly. **What problems is Rilla solving and how is that benefiting you?** We can track progress in our estimators' communication skills more easily using Rillavoice. We are no longer listening to every call for hours on end, because we can more easily filter what we are searching for in use for coaching and development. ### 41. Rilla has changed the game of sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck T. | VP of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Rilla?** Rilla gives the sales rep and sales leader the opportunity to learn from every appointment from the standpoint of what actually happened and not just what was remembered. **What do you dislike about Rilla?** The transcription could be better. It currently gets most words and phrases spoken wrong. **What problems is Rilla solving and how is that benefiting you?** Creates a better way to train and correct the behavior of the rep in the house. ### 42. Recording Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Gates H. | Design Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Rilla?** Review interactions with clients in order to improve speech, communication, and overall customer satisfaction!! Love it! Highly recommended using the app during interactions with clients. **What do you dislike about Rilla?** Not applicable. There isn't anything I dislike about using this app **What problems is Rilla solving and how is that benefiting you?** Recommends key words to use and which ones not to as well!! ### 43. Rilla is a great tool for outside sales teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Ann W. | Sales & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Rilla?** It allows us to have 100% accountability 100% of the time! **What do you dislike about Rilla?** Sales reps were hesitant and resistant to having their conversations recorded. **What problems is Rilla solving and how is that benefiting you?** It allows me to review every conversation happening out in the field! It is like being able to ride along 100% of the time. ### 44. Incredible tool to boost your skillset! **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Rilla?** I enjoy the "shorts" to quickly hear and review my conversations. **What do you dislike about Rilla?** The struggles of some of the syncing with google. **What problems is Rilla solving and how is that benefiting you?** Some of the syncing with customer names and the conversations. That fix is helping me quickly refer to previous conversations. ### 45. Great experience to analiza metrics in videocalls **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana Carolina G. | Energy Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Rilla?** The metrics that were use so that we could analyze our attributes **What do you dislike about Rilla?** That if you had 2 videocalls (one after the other) and the firt one took too long, like 5 mins befor the next one, rilla will get in, and if you needed to start a new one, rilla would come in **What problems is Rilla solving and how is that benefiting you?** Not appearing in our videocalls - [View Rilla pricing details and edition comparison](https://www.g2.com/products/rilla/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A02%3A38+-0500&secure%5Bsession_id%5D=675ed2fb-5a40-4c7b-9e55-fcf3cbb6cd6c&secure%5Btoken%5D=a6aa6b2b6273880ecb498b1f0c81c5eab3e8fed171dc54c256f3bd5b8b198896&format=llm_user) ## Rilla Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [i360](https://www.g2.com/products/i360/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews) ## Rilla Features **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Generative AI** - AI Text Summarization ## Top Rilla Alternatives - [Siro](https://www.g2.com/products/siro/reviews) - 5.0/5.0 (26 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,429 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,582 reviews)