# Gong vs Rilla Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in providing seamless user experiences, with many praising its intuitive interface and features like AI call summaries that save time and enhance call insights. Users appreciate how these features contribute to improved forecast accuracy and coaching capabilities.
- **Users say** Rilla stands out for its ability to facilitate real-time feedback and coaching, allowing managers to monitor technician-customer interactions closely. This feature has been highlighted as a game-changer for improving sales processes and ensuring that team members receive unbiased feedback.
- **Reviewers mention** that Gong's implementation process is notably quick and user-friendly, making it easier for teams to get up and running without extensive training. This contrasts with Rilla, where some users have expressed a desire for more streamlined onboarding experiences.
- **According to verified reviews** , Rilla shines in its detailed conversation tracking, which provides valuable insights into sales interactions. Users have noted that this capability allows them to identify and correct issues in real-time, enhancing overall team performance.
- **G2 reviewers highlight** Gong's strong market presence and overall satisfaction, reflected in its high G2 Score. This suggests that many users find it to be a reliable partner in their sales coaching efforts, while Rilla, despite its positive feedback, has a significantly lower score, indicating room for improvement in user satisfaction.
- **Users report** that while both platforms offer solid support, Rilla has received slightly higher marks for quality of support and knowledge base resources. This indicates that Rilla may provide a more robust support experience, which can be crucial for teams needing assistance with their sales coaching tools.



| | Gong | Rilla | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 6,662 | 45 | 
| **Largest Market Segment** | Mid-Market (69.4% of reviews) | Small-Business (48.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

### Rilla


Cons:
- Connectivity Issues (1 reviews)

---
## Ratings Comparison
| Rating | Gong | Rilla | 
|---|---|---|
  | **Meets Requirements** | 9.4 (5091 reviews) | 9.4 (24 reviews) | 
  | **Ease of Use** | 9.3 (5153 reviews) | 9.0 (24 reviews) | 
  | **Ease of Setup** | 9.1 (1351 reviews) | 9.1 (16 reviews) | 
  | **Ease of Admin** | 9.1 (777 reviews) | 9.1 (11 reviews) | 
  | **Quality of Support** | 9.2 (3613 reviews) | 9.4 (24 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | 9.4 (12 reviews) | 
  | **Product Direction (% positive)** | 9.0 (4752 reviews) | 10.0 (24 reviews) | 

---
## Pricing

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Rilla

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.1/10 | 397 |
| **Rilla** | N/A | N/A |

#### Lead Facilitation

| Feature | Gong | Rilla | 
|---|---|---|
| **Customer-facing Chatbot** | 7.1 (347 reviews) | Not enough data | 
| **Lead Qualification** | 7.3 (341 reviews) | Not enough data | 
| **Lead Follow-up** | 7.6 (347 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.6 (346 reviews) | Not enough data | 

#### Organization

| Feature | Gong | Rilla | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.3 (350 reviews) | Not enough data | 
| **Data Entry** | 8.3 (346 reviews) | Not enough data | 
| **Integrations / APIs** | 8.3 (344 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Gong | Rilla | 
|---|---|---|
| **Coaching ** | 8.5 (347 reviews) | Not enough data | 
| **Peformance Tracking** | 8.6 (352 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Gong | Rilla | 
|---|---|---|
| **ROI Forecasting ** | 7.7 (330 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.9 (336 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Rilla | 
|---|---|---|
| **AI Text Generation** | 8.6 (286 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (294 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gong | Rilla | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (53 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (56 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (53 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (52 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (53 reviews) | Not enough data | 
| **Decision Making** | 8.1 (53 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.0/10 | 141 |
| **Rilla** | N/A | N/A |

#### Integrated Workflows

| Feature | Gong | Rilla | 
|---|---|---|
| **Task Management** | 7.9 (106 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.0 (112 reviews) | Not enough data | 
| **Calls and Voice** | 8.4 (110 reviews) | Not enough data | 
| **Other Outreach Options ** | 7.3 (98 reviews) | Not enough data | 
| **CRM Integration** | 8.5 (111 reviews) | Not enough data | 
| **Calendar** | 8.4 (104 reviews) | Not enough data | 
| **Shared Records** | 8.5 (100 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Gong | Rilla | 
|---|---|---|
| **Content Management** | 8.3 (102 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (103 reviews) | Not enough data | 
| **Workflow Performance** | 8.0 (100 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.5 (117 reviews) | Not enough data | 
| **Gamification** | 7.3 (97 reviews) | Not enough data | 

#### AI and Automation

| Feature | Gong | Rilla | 
|---|---|---|
| **Lead Prioritization** | 7.8 (91 reviews) | Not enough data | 
| **Lead Scoring** | 7.7 (88 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.4 (88 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.6 (87 reviews) | Not enough data | 
| **Machine Learning** | 8.0 (88 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Rilla | 
|---|---|---|
| **AI Text Generation** | 8.2 (95 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Gong | Rilla | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (50 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (47 reviews) | Not enough data | 
| **Decision Making** | 8.3 (50 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.4/10 | 2988 |
| **Rilla** | N/A | N/A |

#### Call Analytics

| Feature | Gong | Rilla | 
|---|---|---|
| **Call Recording** | 9.6 (2801 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 8.8 (2485 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 9.1 (2709 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gong | Rilla | 
|---|---|---|
| **Customer Scoring** | 8.6 (1872 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 8.3 (2548 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Rilla | 
|---|---|---|
| **AI Text Summarization** | 8.8 (702 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Gong | Rilla | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (134 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (134 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (144 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (135 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (136 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (135 reviews) | Not enough data | 
| **Decision Making** | 7.9 (134 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.2/10 | 489 |
| **Rilla** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Gong | Rilla | 
|---|---|---|
| **Revenue History** | Feature Not Available | Not enough data | 
| **Pipeline Management** | 8.6 (377 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.6 (407 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (355 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (249 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (245 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Gong | Rilla | 
|---|---|---|
| **Calendar Sync** | 9.0 (401 reviews) | Not enough data | 
| **Email Activity Capture** | 8.8 (388 reviews) | Not enough data | 
| **Conversation Intelligence** | 9.1 (423 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 8.6 (253 reviews) | Not enough data | 

#### Account Management

| Feature | Gong | Rilla | 
|---|---|---|
| **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | 
| **Account optimization** | 8.2 (339 reviews) | Not enough data | 
| **Historical Patterns** | 8.3 (349 reviews) | Not enough data | 
| **Rep Performance** | 8.6 (370 reviews) | Not enough data | 
| **Account Engagement** | 8.5 (259 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gong | Rilla | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | 
| **Decision Making** | 7.4 (39 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 1020 |
| **Rilla** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Gong | Rilla | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (59 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Gong | Rilla | 
|---|---|---|
| **Data Sourcing** | 8.5 (748 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (791 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (719 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.9 (806 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (727 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Gong | Rilla | 
|---|---|---|
| **Lead Scoring** | 8.1 (723 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.4 (752 reviews) | Not enough data | 
| **Risk Analysis** | 8.2 (737 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (723 reviews) | Not enough data | 

#### Sales Management

| Feature | Gong | Rilla | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (762 reviews) | Not enough data | 
| **Sales Gamification** | 8.2 (723 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.7 (760 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (832 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 2878 |
| **Rilla** | 9.6/10 | 22 |

#### Agentic AI - Sales Coaching

| Feature | Gong | Rilla | 
|---|---|---|
| **Multi-step Planning** | 8.1 (61 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Decision Making** | 8.3 (60 reviews) | Not enough data | 

#### Training

| Feature | Gong | Rilla | 
|---|---|---|
| **Knowledge Base** | 9.0 (1968 reviews) ✓ Verified | 9.6 (12 reviews) | 
| **Coaching Materials** | 9.0 (2181 reviews) ✓ Verified | 9.6 (17 reviews) | 
| **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | 10.0 (10 reviews) | 
| **Video Record** | 9.2 (2218 reviews) ✓ Verified | 10.0 (8 reviews) | 

#### Feedback

| Feature | Gong | Rilla | 
|---|---|---|
| **Review** | 9.3 (2373 reviews) ✓ Verified | 9.9 (15 reviews) | 
| **Scorecard** | 9.0 (1853 reviews) ✓ Verified | 9.3 (12 reviews) | 
| **Coaching Card** | 9.0 (1894 reviews) ✓ Verified | 9.4 (11 reviews) | 
| **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | 9.2 (13 reviews) | 
| **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | 9.6 (13 reviews) | 
| **Notifications** | 8.9 (1877 reviews) ✓ Verified | 9.4 (11 reviews) | 
| **Competition** | Feature Not Available | 9.8 (9 reviews) | 

#### Generative AI

| Feature | Gong | Rilla | 
|---|---|---|
| **AI Text Summarization** | 8.9 (389 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 9.3/10 | 72 |
| **Rilla** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Gong | Rilla | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.8 (19 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Gong | Rilla | 
|---|---|---|
| **Conversation Intelligence** | 9.8 (48 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (9 reviews) | Not enough data | 
| **CRM Data Enrichment** | 8.8 (7 reviews) | Not enough data | 
| **Actionable Insights** | 9.7 (36 reviews) | Not enough data | 
| **Risk Flagging** | 10.0 (6 reviews) | Not enough data | 
| **Workflow Orchestration** | 9.2 (6 reviews) | Not enough data | 
| **Sales Coaching** | 9.6 (27 reviews) | Not enough data | 
| **Pipeline & Deal Management** | 9.6 (12 reviews) | Not enough data | 
| **Customer Data Capture** | 9.4 (34 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Gong (6):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Gong | Rilla | 
|---|---|---|
| **Small-Business** | 12.9% | 48.9% | 
| **Mid-Market** | 69.4% | 40.0% | 
| **Enterprise** | 17.7% | 11.1% | 

### By Industry

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.5%

#### Rilla

- **Construction:** 50.0%
- **Renewables & Environment:** 12.5%
- **Retail:** 9.4%
- **Real Estate:** 9.4%
- **Oil & Energy:** 3.1%
- **Management Consulting:** 3.1%
- **Glass, Ceramics & Concrete:** 3.1%
- **Design:** 3.1%
- **Consumer Services:** 3.1%
- **Building Materials:** 3.1%

---
## Alternatives

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (928 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

### Alternatives to Rilla

- [Siro](https://www.g2.com/products/siro/reviews) — 5.0/5 stars (26 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6868 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) — 4.5/5 stars (3512 reviews)

---
## Top Discussions

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### Rilla

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-rilla)