--- title: Rilla Reviews meta_title: 'Rilla Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 94 reviews by the users' company size, role or industry to find out how Rilla works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 94 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Rilla Reviews **Vendor:** Rilla **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.8/5.0 **Total Reviews:** 94 ## About Rilla Rilla is the leading AI coaching platform for in-person sales. Reps record their in-person sales conversations with the Rilla app, and our AI automatically transcribes, analyzes, and delivers feedback giving managers 100% visibility into what's happening in the field. Our mission is to make the offline world as searchable and easy to understand as the internet. Trusted by thousands of sales teams across property management, home services, home building, automotive, dental, senior living, and more. Rilla works with over 2000 customers including Fortune 500 companies like Home Depot, LG, Kohler, Andersen Windows and many more. ## Rilla Pros & Cons **What users dislike:** - Users report significant **connectivity issues** with Rilla, highlighting problems when internet access is unavailable. (1 reviews) ## Rilla Reviews ### 1. Real-Time Insights That Make Coaching Immediate and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca D. | Brand Management Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Rilla?** What I like most about Rilla is the ability to coach the team almost immediately after they complete a tour. The real-time insights and recordings make it easy to provide timely, specific feedback while the interaction is still fresh in everyone's mind. This helps reinforce best practices, identify coaching opportunities, and continuously improve the leasing experience for our prospects. **What do you dislike about Rilla?** I like everything about Rilla. Wouldnt change anything **What problems is Rilla solving and how is that benefiting you?** Rilla is solving the challenge of maintaining consistency in our leasing process and ensuring that every prospect receives a high-quality tour. It provides visibility into how tours are being conducted, allowing us to identify coaching opportunities, recognize strengths, and address areas for improvement quickly. It also saves time by automatically capturing important details from conversations, improving accountability and reducing the need for manual note-taking. Overall, Rilla has helped us create a more consistent leasing experience, strengthen our team's performance, and make coaching more effective. ### 2. Buyer beware **Rating:** 1.5/5.0 stars **Reviewed by:** Tim M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Rilla?** I am able to review my sales team, give them valuable feedback on each appointment without leaving my office. My team is also able to review their own appointment **What do you dislike about Rilla?** Buyer beware! I have been using this product for a few years but I decided that I could not afford it this year. My intent was to cancel my service once I received my auto renewal notice which I did not receive it. As soon as I saw the charge on my credit card I notified them. They refuse to cancel and refund my $13K for my annual subscription. I have my credit card on file with lots of companies who all notify me when my renewal is coming up to make sure there are no changes and as a curtsey. This is an extremely deceptive way of doing business. If you do not have access to the internet it will not work. **What problems is Rilla solving and how is that benefiting you?** This are helping me train my sales team because we are able to listen to each appointment together and make suggestions. ### 3. Enhances Sales Insights with Real-Time Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Certified Structual Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Rilla?** I use Rilla for reviewing sales appointments as the sales team records them. I appreciate how it allows me to go on-site with the sales team without physically being there, providing a true sense of what the sales appointment was all about without altering the sales person's environment. I like the clarity it provides with fairly accurate transcripts of conversations, as well as the great insight into trends and trouble areas within the sales person's pitch. It also offers protection from homeowner's claims about things said or promised. The capability to coach in real-time and give quick, accurate feedback to help improve the sales process is extremely valuable. The setup was extremely easy, thanks to the great help from the Rilla integration team. Overall, Rilla meets my needs and I've been impressed with the innovation. We found it to be a better fit than Siro. **What do you dislike about Rilla?** Not much ....this tool allows me to be places that I can not without it... **What problems is Rilla solving and how is that benefiting you?** Rilla lets me go on-site without being there, keeps the sales environment unchanged, and provides clarity with accurate transcripts. It's great for real-time coaching and feedback, protecting against false claims, and identifying trends in sales pitches. ### 4. Easy-to-Use AI Call Summaries That Save Time and Improve Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | Electrician, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Rilla?** What I like most about Rilla is how easy it is to use and how much time it saves. The AI-generated call summaries and coaching insights make it simple to spot opportunities to improve customer conversations without having to manually listen to every recording. It’s a great tool for tracking performance, strengthening communication, and helping teams close more sales. The interface feels intuitive, and the insights are clear and actionable, which makes it useful for both managers and team members. Overall, Rilla has made coaching more efficient and has helped our team stay focused on delivering a better customer experience. **What do you dislike about Rilla?** While Rilla is a powerful platform, there are times when the AI can misinterpret parts of conversations, particularly when there’s background noise or multiple people speaking at once. Because of that, some insights still benefit from a quick manual review to confirm accuracy. I’d also like to see more customization options for reports and dashboards, along with additional integrations with other business tools. Even with these minor drawbacks, the platform continues to deliver significant value and saves me a great deal of time overall. **What problems is Rilla solving and how is that benefiting you?** Rilla helps solve the challenge of manually reviewing customer conversations and spotting coaching opportunities. Rather than spending hours listening to recordings, the AI automatically summarizes calls, highlights key moments, and surfaces actionable insights. This makes it much easier to improve communication, maintain consistency across customer interactions, and pinpoint areas where our team can improve. Overall, it saves time, boosts productivity, and helps us deliver a better customer experience while making coaching more focused and effective. ### 5. Seamless Insights - Could use better user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Design Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** Love using Ai Rick. The post appointment review process does a great job highlighting strengths and weaknesses. What I did well as well as areas for improvement are discussed in natural language. The entire process is seamless. Ask Ai Rick anything and he provides useful insight instantly. My closing ratio and performance has improved dramatically since I started using Rilla. **What do you dislike about Rilla?** The user interface could use some work. The signin landing page (Comments section) is not useful. Would prefer to open directly to my personal recordings, especially since this area is hard to find within the menu. Also the Conversations section shows the entire team by default and I have to filter it to see just my conversations. Also, Apple watch integration is not fully supported yet. I will say that customer support (via chat feature) is very strong. **What problems is Rilla solving and how is that benefiting you?** Rilla ride-alongs eliminate the need for peer ride-alongs. The instant after appointment feedback replaces the extra man-hours it would take for in-person peer ride-alongs. This is valuable feedback that when used properly will have huge financial benefits. ### 6. Rilla Delivers Powerful Sales Insights and Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Luke M. | Executive Administrator/Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** Rilla gives our sales team and leadership the insights to help close more sales, and improve our overall process. It gives insights that would require significantly more time to do manually, and the service has been top notch. The underlying AI system is well trained on sales tactics, and integrates well with our existing CRM system. The cost is definitely an investment, and a considerable value for our team. I haven't had any issues with performance, it performs as expected. **What do you dislike about Rilla?** The software does a good job of gamifying the “ridealong” features, which helps ensure the team is monitoring and actually using the software. That said, the notifications can become annoying, even when I’m consistently active in the app. **What problems is Rilla solving and how is that benefiting you?** Rilla helps our sales team analyze their appointments to increase their efficiency and performance in the customer's home. This allows them to improve their individual sales process to close more deals. ### 7. Real-Time Coaching and Easy Job Reviews That Help Us Improve **Rating:** 5.0/5.0 stars **Reviewed by:** PMA D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Rilla?** I love being able to access old jobs and review what happened so we can see what to change and do better next time. I also like being able to coach in real time and save the deal right then and there. **What do you dislike about Rilla?** There isn’t much to dislike about Rilla. Occasionally, jobs get attached to the wrong client, but that’s usually due to user error. When it happens, their support team is great about responding quickly and making the necessary adjustments. **What problems is Rilla solving and how is that benefiting you?** Rilla integrates directly with ServiceTitan and gives me clear visibility into how my technicians and CSRs are performing. I also like that it has a user-friendly interface that I can access externally on the go from my phone, which is something I don’t get with ServiceTitan. It helps me know what is happening at the job without having to do physical ridealongs ### 8. Professional, Consistent Coaching with Easy Call Review **Rating:** 5.0/5.0 stars **Reviewed by:** J F. | General Manager and Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Rilla?** Being able to listen to what design consultants are saying to customers to make sure we are professional, and uniformed across the network. And being able to go back and check when a customer has a complaint to find the answers. I love being able to have a quick conversation with Rick and get the key points of the appointment without having to ride along. **What do you dislike about Rilla?** I wish the live option were free. We don’t use it because of the cost, even though it could be helpful. **What problems is Rilla solving and how is that benefiting you?** We hired a new consultant, and being able to coach her without having to step into the appointment has been great. Also AI Rick has made my life so much easier. I talk to him at night when I am doing laundry or driving down the road. ### 9. Always making updates to our calls to Get Better Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Candace O. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** I can make changes to my business calls based on suggestions from the Rilla recorded calls. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. I do not handle pricing, however, I do know that the amount of easy changes we have made have increased our sales naturally. **What do you dislike about Rilla?** Not always quickly updated for recorded calls. **What problems is Rilla solving and how is that benefiting you?** Key points for phone calls that I should be accessing each time. Adjustments needing made to be more effective. ### 10. Amazing AI Roleplay Rewind Actionable Training and Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Rilla?** Every part of it is amazing. The ability to put yourself in the room with your technicians will create a lifetime of training itinerary, and coaching points. The Ai gives realistic feedback and allows you to learn and pushback on things that you might disagree with. The feedback it gives is real and actionable. The roleplay rewind has become a part of our daily practice to sharpen our skills and learn for real life application. I love it **What do you dislike about Rilla?** There are a few bugs from time to time. I’d like it to work better when we aren’t in areas with good WiFi service. **What problems is Rilla solving and how is that benefiting you?** It’s giving real actionable feedback to use on every call, potentially allowing us to save missed opportunities and definitely apply on the next call. ### 11. Easy to Use, Brilliantly Designed, and Constantly Improving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Rilla?** I love how easy it is to use and quick it is to set up. There are so many helpful features that I have not even scratched the surface. I love how it can be used differently for peoples needs and how my partners and I all are able to utilize this tool in a way that works for us. Rilla has been great as it is constantly adapting and improving. I love how it reminds me to turn it on for upcoming appointments and to turn off after long ones. I think it is brilliantly designed **What do you dislike about Rilla?** My main downsides are the accuracy of some transcripts. At times, it attributes someone else’s words to me, or mine to someone else, which can be troublesome when a manager is reviewing and reading only the transcript without clear context about who said what. It’s also frustrating that you can’t delete your own conversations or trim them, especially when multiple people are talking or someone interrupts an appointment and it can’t differentiate between speakers or allow you to edit it. How Rilla adds notes into Pulse, our proprietary CRM, isn’t always the most accurate either, although I’m sure it will improve over time. Context is very important, and often the people we’re working with will come in without an official appointment set up in Pulse. Because of that, it can be frustrating to see a low score shown for an “initial” appointment even when it’s actually the fifth time meeting with that person. Most things are great, though. **What problems is Rilla solving and how is that benefiting you?** I really like being able to stay present in my meetings instead of having to focus on every single word someone says while I’m working with them. When I only need to take notes on specific things, it helps me stay engaged and focused, and I can refer back later to make sure I have everything correct. It also helps with accuracy, since we can go back to what was said and when it was said. It’s helpful to be able to ask the AI tool about specific items so I can be efficient when I’m looking things up. I also think this is useful for our management team, because they can see what we’re doing and hear what we’re saying, so they have the same tools and can better understand aspects of our job as salespeople. I definitely struggle with finding details buried in notebooks and paper, so being able to look back at snippets of conversations, or pull up names or stories people have shared with me, is much more helpful. ### 12. Actionable Call Reviews and Real-Time Coaching—Plus the Fun Rick AI WWE Voice **Rating:** 4.5/5.0 stars **Reviewed by:** Manolis S. | Commercial Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Rilla?** Rilla has a lot of great features. I think the ability to leave video comments is great, real time coaching. Being able to review calls in minutes and give actionable feedback is amazing. BUT my ABSOLUTE favorite thing is RICK AI WWE VOICE HELL YEAH BROTHER **What do you dislike about Rilla?** The only issue I see is the cost of entry. I think a lot of contractors shy away because of price... and I'm not even saying that the price is wrong... I see the value there, and if used properly performance will increase and you will have ROI. I think also if there was an avenue for someone to use it to consult companies instead of a whole company signing up, it would be great. **What problems is Rilla solving and how is that benefiting you?** Rilla continues to improve access to coaching quickly. It benefits our time because they get real time feedback and we aren't relying on having to schedule time to ride together. SAVES TIME ### 13. Real Coaching Every Appointment—A Huge Help for Fine-Tuning Your Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen B. | Design consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Rilla?** It offers real coaching! Every appointment is a ride along. It’s a huge help In fine tuning your approach. **What do you dislike about Rilla?** It is at the mercy of your device’s microphone. This leads to issues with trying to role play while you drive. **What problems is Rilla solving and how is that benefiting you?** Management does not have time to get out and do proactive individual coaching and instead relays on blanket coaching broad topics. This fills that gap. It helps hone in what’s rely happening and offers help to fix those issues ### 14. Real-Time Pitch Coaching That Helps You Close Deals **Rating:** 4.5/5.0 stars **Reviewed by:** Ismael G. | Sales representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Rilla?** The ability to ask for help midway through my presentation. It will recommend any adjustments I need to make to my pitch and what I can incorporate to give me the best chance of closing a deal. **What do you dislike about Rilla?** The downside of using Rilla is the strain that it puts on my phones battery. By the time I'm finished with 2 or 3 recordings I am in the red zone. This could just be my phone though and not so much the app. **What problems is Rilla solving and how is that benefiting you?** It motivates me to focus more on my closing technique. Instead of accepting no for an answer or 'I have to think about it' I am more assertive in my close without being pushy or aggressive. ### 15. Efficient Call Review with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Rilla?** I like that Rilla's interface is very easy to use, simple, and straight to the point. It's very smooth, and I can easily find everything I need on both my phone and computer. It works really well with the company I work for, and I just love the interface. I also appreciate that when it rates my recording at the end, it's very accurate and specific about the things I've mentioned or that my clients have mentioned. It's easy to understand where my red flags are for my talking points or what I'm good at mentioning. I just love how it's able to know what my script should be and accurately tell me what I've done right and wrong. **What do you dislike about Rilla?** I sometimes face issues with recording on the laptop, so I prefer to record through my phone. If they could work that bug out, that would be ideal. **What problems is Rilla solving and how is that benefiting you?** Rilla records my consultations with patients, helping me ensure I say the right things, hit all talking points, and it's helpful by flagging any I miss for future improvements. ### 16. Customizable Conversation Summaries and Helpful AI Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | New Home Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** I love how I filter how my conversations can be summarized. I also enjoy how I can speak with A/I Rick and ask how my conversations went what how I can improve and what I have done well with. **What do you dislike about Rilla?** I don't have anything specific I dislike about Rilla. **What problems is Rilla solving and how is that benefiting you?** Rilla condensing my conversations and filters what the key points I need to focus on. It will give me follow up advise and next steps to proceed with. ### 17. Helpful AI Add-Ons for Script Adherence and Key Conversation Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Justin L. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Rilla?** Being able to verify the rep's adherence to the script/system. The ability to quickly identify key points in the appointment conversation. The AI add ons are helpful. **What do you dislike about Rilla?** The AI is great, but not always accurate causing more time to verify. The script doesn't always match words said either. **What problems is Rilla solving and how is that benefiting you?** I can't be at all appointments on top of operational requirements so being able to quickly check in with quality information is helpful. ### 18. Valuable tool for driving better performance **Rating:** 5.0/5.0 stars **Reviewed by:** Casey R. | Assistant Market Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Rilla?** Ability to quickly assess hours of information and provide targeted feedback to help associates grow their skills **What do you dislike about Rilla?** The cost. Currently it is challenging to justify the expense compared to the increase in sales volume **What problems is Rilla solving and how is that benefiting you?** Rilla is helping me connect with reps over a large coverage area without the need for travel across all those miles, in order to gain insight to what is really being said to customers and provide feedback accordingly ### 19. 5-star Rilla Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Rilla?** It’s a great tool to coach my team on how their calls are, and really quick too! The Rick AI is very cool **What do you dislike about Rilla?** I wish the main screen was more customizable for filters for different metrics i was looking for. **What problems is Rilla solving and how is that benefiting you?** when clients don't speak clearly and we have to ask them multiple times to confirm their information, it's great to go back wuickly and find missing information ### 20. Reviewing Calls Makes It Easy to Improve and Serve Customers Better **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan O. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Rilla?** I love that I can go back and review my calls to see where I dropped the ball and where I can improve. It helps me keep getting better so I can serve the customer even more effectively! **What do you dislike about Rilla?** The only thing is that, depending on how the criticism comes across, it could be taken as nitpicking. But if the replies were more positive, I would say it would come across better overall. **What problems is Rilla solving and how is that benefiting you?** It is helping solve communication issues and improving your employees’ performance, in the sense that it helps them catch things during a call that, in the moment, they didn’t catch. ### 21. Impressive. Feedback driven. I am thankful. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | New Home Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Rilla?** I am honestly most impressed by its ability to pick up quality audio in less than ideal environments **What do you dislike about Rilla?** You can tell AI Rick is still early in its development **What problems is Rilla solving and how is that benefiting you?** It has helped me remember names, and how to pronounce them. It has highlighted areas of my presentation that I didn’t know I needed to work on, leading to better overall communication. ### 22. Rilla Makes Coaching Multiple Inspectors Easy and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Inside Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Rilla?** Rilla gives me the ability to coach and train multiple inspectors, while also freeing up time for other tasks. AI Rick makes a great sidekick and is genuinely helpful. **What do you dislike about Rilla?** The “witty” reminders about my streak can be a bit much at times. **What problems is Rilla solving and how is that benefiting you?** Being able to listen to conversations and do a deeper dive with AI Rick gives me great oversight. ### 23. Incredible Live Feature for Real-Time Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eli K. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** The live feature is incredible. I am able to help my team in real time instead of just retroactive feedback **What do you dislike about Rilla?** The path of balance ridealong path sometimes isn't as helpful as it could be **What problems is Rilla solving and how is that benefiting you?** It is allowing me to become a better coach in real time and know how to best coach my team when they are in the midst of their calls ### 24. In-the-Moment Coaching That Really Helps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Rilla?** in the moment coaching that is provided once the conversation has been analyzed **What do you dislike about Rilla?** you cannot edit what you record without it become a big "submit this ticket" or "contact this person to do it" type of deal. sometimes i just forget to hit end and i grab another patient and i cant split those two recordings apart without having to get my regional manager involved. its a big hassle for a small problem **What problems is Rilla solving and how is that benefiting you?** i don't really think its solving any problems for me but i do appreciate the different verbiage it shows! ### 25. Fantastic Feedback and Email Drafting Support **Rating:** 5.0/5.0 stars **Reviewed by:** Angela K. | New Home Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2026 **What do you like best about Rilla?** it is helpful to hear what I don't. Gives me feedback on things I may have missed, and help with drafting email responses is fantastic **What do you dislike about Rilla?** some of the comments does not take in the full conversation. It tells me I should have done X however if you put together the entire conversation I feel that I do do X **What problems is Rilla solving and how is that benefiting you?** as previously mentioned, it hears the entire story, things I could miss, and calls out hot buttons that i may not have felt were as impactful as Rilla did. which I found to be helpful ### 26. The #1 Sales & Phone Skills Coaching tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** What a great sales coaching tool.Its important for us to keep our finger on the pulse of all guest interactions. **What do you dislike about Rilla?** Nothing. Have never had an issue or anything not quickly addressed. **What problems is Rilla solving and how is that benefiting you?** It’s addressing our earlier inability to monitor sales calls and filling the gap we had in terms of a solid sales coaching tool. ### 27. Amazing transcriptions for call reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph B. | Inside Sales Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** The ability to see what is being reviewed and listening to the conversation with great transcription. It allows us to work on what we're saying and HOW we're saying it. **What do you dislike about Rilla?** There's nothing that stands out as a dislike **What problems is Rilla solving and how is that benefiting you?** Rilla is helping our sales team and myself with tonality and missed opportunities during sales calls ### 28. Essential Sales Coaching and Insight Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Darren N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I love being able to see the in-depth conversations my salespeople have with Rilla. It's valuable because before Rilla, I never knew the conversations my team was having nor could I correct them if they were saying something incorrect. Now I can hear firsthand exactly what conversations they are having, and the feedback I can get from them is priceless. I enjoy the ride alongs and being able to hear the tonality of my people, which helps me tell if they are being sincere or insincere. The initial setup of Rilla was very easy and user-friendly, especially the rollout with Salesforce. Overall, I'm very satisfied with Rilla, and I would rate it a 10. I love this product. **What do you dislike about Rilla?** I enjoy the ride alongs and hearing the tonality of my people. If the process to access these ride alongs were shortened to a simple click of a button, I would not be able to gain that same access or insight from it. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to coach my team remotely and see in-depth conversations for effective feedback, which was impossible before. ### 29. Highly Usable with Deep Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I use Rilla to review metrics and push business initiatives forward. It provides clarity and a deeper understanding of what’s working and why, which is incredibly helpful. I really appreciate the usability of Rilla; it’s not hard to use at all. Even managers and reps at all stages of technology can use it easily. The depth is another aspect I like because it allows me to go beyond the surface and see trends and insights that help reps improve and managers become better coaches. Setting it up was very easy, which is a big plus. **What do you dislike about Rilla?** I wish there was a different interface for admins that didn’t take me directly to ride alongs. Most of my interactions are analytics and not ride along driven. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to review metrics and move business initiatives forward. It clarifies what's working and why, giving insights for better coaching and understanding trends. It's usable for all tech levels, providing control over variables. ### 30. Rilla review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I really enjoy the inside visibility to the reps sales presentations. It has helped me confirm what I have suspected or thought were key issues that needed coaching. **What do you dislike about Rilla?** There really isn’t anything other than the interface with our CRM and the challenges we are having on our side of making sure the recording ls are happening and attaching to the right appointments. I also wish there was a recording device that helped more than the phones as the sales reps often don’t have their phone in their hands when walk-in come in and they start the recording late because of it. Also the recording quality is tough when they try and put their phone in their pocket to make it less awkward. I would love it if there was a recording device they could wear, like the Apple Watch or a magnet device they could wear that could record instead of their phones, but they could get clearer recordings because they weee wearing it like a badge or something. **What problems is Rilla solving and how is that benefiting you?** Quicker coaching and insights to presentations when we can’t be there for sure. ### 31. Revolutionized Our Remote Supervision with Real-Time Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Jarrod G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I like that Rilla is constantly adding features that help us as managers connect with our reps. It's great that we're able to go back to past appointments and give live feedback, share voice comments, and utilize the ride-along feature. This feature allows me to not only go back and leave feedback but also witness the appointment live as it's happening. The Rilla live feature is particularly helpful since it allows us to be in many places at once, which is typically impossible. I appreciate being able to balance between multiple appointments within a short amount of time and leave live feedback for the reps to use. **What do you dislike about Rilla?** Some of the ride along features when I'm doing rilla live, as far as when I first pop in, it has prompts that make me have to type something in there before I can interact with how the appointment being transcribed and scroll to the parts I want. It'd be nice if leaving a comment wasn't necessary right as soon as you pop into it. I can just interact with it as I see fit. **What problems is Rilla solving and how is that benefiting you?** Rilla helps us solve issues by allowing us to review appointments remotely, providing feedback to reps, and balancing multiple appointments live. It helps managers connect with reps, give live feedback, and understand what went wrong in appointments. ### 32. Transformative Coaching Tool with Outstanding Features **Rating:** 5.0/5.0 stars **Reviewed by:** Selina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I use Rilla for coaching and find it incredibly useful because managers can quickly leave voice feedback, written comments, highlight clips, and assign coaching tasks or training. I really like how it turns real customer conversations into practical coaching opportunities, making it easy for managers to identify strengths and areas for improvement. The ability to review real conversations provides more accurate feedback compared to relying on surveys or customer feedback. This approach not only helps with revenue and sales but also aids employees in learning faster, while minimizing the time required for managers. I'm also excited about the new role play feature that helps train employees. Additionally, the setup of Rilla was easy. **What do you dislike about Rilla?** None at the moment. **What problems is Rilla solving and how is that benefiting you?** Rilla turns real customer conversations into coaching opportunities, making it easy for managers to identify strengths and improve areas, providing more accurate feedback, boosting revenue and sales, helping employees learn faster, and minimizing time for managers. ### 33. A User-Centric Coaching Tool with Seamless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Jared C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I really like how Rilla is trying to collaborate with humans instead of replacing them. It seems focused on helping humans be more efficient. I also like all the cool new features and how they're always coming out with something new. I find it easy to use; it's not complicated at all. I love the dashboards and how you can navigate the website. Additionally, our account manager, Isabella, is awesome. Her training and responsiveness have made the setup process pretty easy. **What do you dislike about Rilla?** I don't want Rilla to be used as a catch tool or a watch my back tool for managers on our sales reps. We want this to truly be a coaching tool. It's important to get buy-in from our sales team to ensure Rilla is used the right way to help us get better. **What problems is Rilla solving and how is that benefiting you?** I use Rilla as a coaching tool for our team, helping us improve our home sales process like game film does for athletes. ### 34. Effective Tool for Sales Coaching with Integration Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Gabriel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I use Rilla as a VP of sales for a franchise group and find it extremely effective for checking script compliance, measuring sales skills, and helping to coach my team. I love the new role play feature that was just rolled out as it allows people to coach themselves using the AI, which works with real objections they face in appointments while it's fresh in their minds. This is extremely helpful. The ride alongs are also extremely useful, allowing me to dig deeper when someone is struggling to understand what might be preventing their sales. I find the analytics function to be very useful as well, as it provides a bird's eye view of various key trends on who's selling and why they might be selling more than others. **What do you dislike about Rilla?** I have a two-step appointment process and there's no way to link the site assessment to the presentation, which would really help in mapping out the customer journey. Also, the integration with our CRM, Zoho, is a bit shoddy and doesn't always connect well, so we don't get truly accurate analytics. The initial setup was about a six out of ten in terms of ease because we had to do a lot of integration work with our IT head and the Rilla team to get it to communicate properly with Zoho. Plus, there are still script attribution issues that cause problems. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to check script compliance, measure sales skills, and coach my team effectively. The role play, ride-alongs, and analytics functions help us improve performance by addressing real objections and providing a bird's eye view of sales trends. ### 35. Rick AI: Helpful Follow-Up Prompts and Insightful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Rilla?** Rick AI is a great tool for follow-up, the prompts are very helpful. The analytics are helpful in providing data on where the Sales Managers are excelling and areas of improvement. **What do you dislike about Rilla?** I would like to be able to make some adjustments that at this point you need support to complete. **What problems is Rilla solving and how is that benefiting you?** It is increasing sales by giving valuable feedback on the interaction with the client and the sales manager, and terrific data on how to take each interaction to the next step. ### 36. Easy Recording and Quick Access **Rating:** 5.0/5.0 stars **Reviewed by:** Cory L. | New Home Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Rilla?** It’s easy to record and access. I just wish it were a little more mobile-friendly. **What do you dislike about Rilla?** Mobile access is limited, and any sound disrupts the recording. **What problems is Rilla solving and how is that benefiting you?** This helps me record things and then forget about them. It makes it easier for me to remember names, conversations, and other details later. ### 37. Instant, Tailored Feedback That Elevates My Sales Process **Rating:** 4.5/5.0 stars **Reviewed by:** Jack M. | Owner/Operation of the Okanagan Franchise, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Rilla?** how instanteneous the feedback is and how I can cater it to specific issues I'm working through in my own sales process **What do you dislike about Rilla?** It maps very poorly to the client information **What problems is Rilla solving and how is that benefiting you?** Getting me through blindspots to help close more deals ### 38. Helps Me Improve My Customer Process **Rating:** 5.0/5.0 stars **Reviewed by:** Erick S. | Electrician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Rilla?** Learning where I can do better in my customer process. **What do you dislike about Rilla?** I wish the Home Screen told me what each icon does, instead of me guessing what icon does what all the time. **What problems is Rilla solving and how is that benefiting you?** Rilla is helping me where I could improve with customers. ### 39. Impressive Playback and AI Features, But Lacks Full Sales Insight **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** I like that Rilla allows me the opportunity to play back the conversations I've had with a customer. This helps me evaluate how well I was able to accomplish certain trackers. I also like how there's an AI feature that points out the best parts of the demo or sections that need to be improved upon. The initial setup was easy, even though it was a bit confusing at first, but once you understand its capability and functionality, it’s quite user friendly. **What do you dislike about Rilla?** Unfortunately, Rilla does not pick up on tonality, body language, or any kind of posturing. So, it does not fully capture the sales experience. **What problems is Rilla solving and how is that benefiting you?** I use Rilla to review conversations with customers, evaluate my presentations, and understand how well I overcame objections. It helps me improve demos by highlighting strengths and areas for improvement. ### 40. AI Rick Makes Improving My Work Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alana M. | Maronda Homes Sales Represenative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Rilla?** The best thing I like about Rilla is AI Rick. When in doubt, I use the tool to let me know how my work is and what I can do better. **What do you dislike about Rilla?** It can feel a bit confusing at first. Since it’s still a work in progress, I’m trying to be very lenient about some of the changes. **What problems is Rilla solving and how is that benefiting you?** Giving feedback and training. I am able to look back and learn from my mistakes ### 41. Rilla Review **Rating:** 3.5/5.0 stars **Reviewed by:** Malia T. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Rilla?** Feedback and suggestions You can ask AI Rick **What do you dislike about Rilla?** It doesn’t get everything correct or understand certain circumstances **What problems is Rilla solving and how is that benefiting you?** It’s providing suggestions and or things to say to help with selling ### 42. Clear Insights Into Strengths and Weaknesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** It’s really great to have something you can go back to and clearly see where your strengths and weaknesses are. **What do you dislike about Rilla?** It never gets our company name right, and it also seems to have a few issues with customer names. **What problems is Rilla solving and how is that benefiting you?** It helps make all of our calls consistent and sets clear expectations for how each call should be handled by each of our CSRs. Now we’re all doing the same thing every time. ### 43. Real-Time Reporting That Makes Follow-Ups Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Rilla?** I like that Rilla provides real-time reporting using data captured through recordings, which makes it easy to determine who I should prioritize for follow-up. **What do you dislike about Rilla?** Sometimes Rilla doesn’t capture exactly what was said or the way it was said, which can leave me confused afterward. **What problems is Rilla solving and how is that benefiting you?** This clearly explains when to schedule follow-ups and how to communicate effectively with a prospect, making the guidance easy to understand and apply. ### 44. User-Friendly App That Improved My Client Communication and Boosted Sales **Rating:** 5.0/5.0 stars **Reviewed by:** maryam k. | sale designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Rilla?** very user-friendly, I was extremely satisfied with the service and the application. It significantly helped me improve my skills in communicating with clients. It also allowed me to recognize and correct my mistakes, which has ultimately helped me increase my sales. **What do you dislike about Rilla?** Everything is perfect and straightforward **What problems is Rilla solving and how is that benefiting you?** helped me improve my skills in communicating with clients. It also allowed me to recognize and correct my mistakes ### 45. Conversation Reviews and Coaching That Prepare You for Every Appointment **Rating:** 5.0/5.0 stars **Reviewed by:** Eric E. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** The ability to listen to yourself and get coaching. **What do you dislike about Rilla?** I can’t think of any downsides. It is a great tool **What problems is Rilla solving and how is that benefiting you?** What to do if I get stumped on an objection ### 46. Rilla Helps You Sharpen Your Sales Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony H. | Sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Rilla?** Rilla allows you to really develop your sales skills **What do you dislike about Rilla?** My boss listening to every conversation I have **What problems is Rilla solving and how is that benefiting you?** Pre close accountability and sales script ### 47. Great for Reviewing Appointment Actions and Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Randy F. | Sales, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Rilla?** The ability to go back and see where and when you did something right or wrong in an appointment **What do you dislike about Rilla?** Only works really on WiFi which can be frustrating **What problems is Rilla solving and how is that benefiting you?** Accountability ### 48. Powerful Call Reviews and Transcript Navigation That Drive Better Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Mario R. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Rilla?** Rilla has powerful tools that allow for quick call review and transcript navigation. It makes it easy to find areas of opportunity for the sales rep and add feedback. **What do you dislike about Rilla?** Need to be careful with deploying the tool. If not executed properly, sales reps see it as big brother watching over them. It must be presented for what it is, a tool to help increase performance. **What problems is Rilla solving and how is that benefiting you?** When sales representatives start to slump, it allows me to catch it quickly and help coach the sales representatives back to acceptable performance. ### 49. Easy-to-Use Live Listening with Helpful Appointment Recaps **Rating:** 5.0/5.0 stars **Reviewed by:** Harlan W. | Outdoor Life Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Rilla?** Recaps of appointments. Live listening. Ease of use. **What do you dislike about Rilla?** The captions mishear a lot of what’s being said. **What problems is Rilla solving and how is that benefiting you?** Keeps track of client names, objections, selections ### 50. AI-Generated Notes Make Reviewing Past Appointments Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler M. | Roof inspector, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Rilla?** Reviewing past appointments and ai generated notes about appointments **What do you dislike about Rilla?** Pausing kicks me out of the appointments **What problems is Rilla solving and how is that benefiting you?** I can review past appointments and learn from what went wrong - [View Rilla pricing details and edition comparison](https://www.g2.com/products/rilla/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-04+12%3A59%3A35+-0500&secure%5Bsession_id%5D=9edb6e5a-42ae-43bc-9534-0affa0de1988&secure%5Btoken%5D=b4a500272549253e473c4049b6e8afa9257f619d31f522e29882e534919f7a0a&format=llm_user) ## Rilla Integrations - [AccuLynx](https://www.g2.com/products/acculynx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [i360](https://www.g2.com/products/i360/reviews) - [Lasso CRM](https://www.g2.com/products/lasso-crm/reviews) - [Lofty](https://www.g2.com/products/lofty-lofty/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [RSuite](https://www.g2.com/products/rsuite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Rilla Features **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Generative AI** - AI Text Summarization ## Top Rilla Alternatives - [Siro](https://www.g2.com/products/siro/reviews) - 5.0/5.0 (26 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews)