# Revinate Guest Feedback Reviews **Vendor:** Revinate **Category:** [Other Hospitality Software](https://www.g2.com/categories/other-hospitality) **Average Rating:** 4.3/5.0 **Total Reviews:** 4 ## About Revinate Guest Feedback An all-in-one online hotel reputation management and survey management product that keeps you ahead of the competition while embracing efficiency. Revinate Guest Feedback boosts your online ranking, improves your guest experience, and drives direct revenue with consolidated reputation management, guest satisfaction surveys, and best-in-class reporting. ## Revinate Guest Feedback Reviews ### 1. Essential for Guest-Facing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Devon O. | Public Relations Manager, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Revinate Guest Feedback?** Revinate Reputation has great capabilities to sent automatic online review reports to your team, cutting down much of the time needed for reporting. **What do you dislike about Revinate Guest Feedback?** The tool that automatically detects review sentiment and topic makes occasional errors, causing users to need to "re-tag" a review. **Recommendations to others considering Revinate Guest Feedback:** Keep in mind that Revinate does not interface with Yelp's API if that is an important review site for you. **What problems is Revinate Guest Feedback solving and how is that benefiting you?** Revinate Reputation saves our team a lot of time managing online feedback, expediting guest recoveries and turning reviews into quantifiable data. ### 2. Revinate is a useful tool to engage guests **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Revinate Manager & Voice of the Customer, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Revinate Guest Feedback?** It's ease of use is it's best feature. Although I truly enjoy it's customizable dashboard and it's sentiment analysis portions as well. The dashboard is exceptionally helpful on a daily basis of tracking trends and seeing where we stand. I love that you can have it auto-sent to your email everyday too. The sentiment analysis is great because of it's visual way of showing the positive and negative aspects the hotel reviews are talking about in one place. **What do you dislike about Revinate Guest Feedback?** I don't like that I have to translate reviews to understand them and then translate them back into the foreign language. I wish there was an automated tool that made that transition easier. I also don't like that we can't respond to reviews strictly through Revinate. I wish there was a way to hit respond and not be taken to the review's originating website such as Booking.com, Expedia, etc. **Recommendations to others considering Revinate Guest Feedback:** This is a great system for reputation management and understanding the dynamic of your customer and what they deem as valuable features, amenities and services. It is a system that offers a wide variety of tools and options to better understand your customer. **What problems is Revinate Guest Feedback solving and how is that benefiting you?** Revinate allows our hotel the opportunity to address every guest that writes a review of our property: good, bad or indifferent. It is important for us to reach out to our guests to ensure satisfaction on all levels and Revinate assists us in that process. Additionally, Revinate allows us to receive, analyze and understand reporting features that enables us to track trend in guest service and our guests perception of us in various, detailed ways we didn't have before. ### 3. Great Centralized platform to monitor your hotel feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about Revinate Guest Feedback?** The ability to see and respond to feedback within the platform **What do you dislike about Revinate Guest Feedback?** Nothing really to dislike about this platform. **What problems is Revinate Guest Feedback solving and how is that benefiting you?** Customer feedback and reviews; Quicker response times to customer feedback ### 4. Use as a hotel manager for Holiday Inn Express **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Revinate Guest Feedback?** Ability to reply to reviews from a mobile device. **What do you dislike about Revinate Guest Feedback?** The compatibility with our online guest review site was not smooth. A series of items needed to be checked or the response would be lost. **What problems is Revinate Guest Feedback solving and how is that benefiting you?** At this time, the parent company for Holiday Inn Express, IHG, has moved to a more seamless solution. We are now utilizing Medallia for both internal and external reviews, allowing a dashboard for all the most popular review sites. - [View Revinate Guest Feedback pricing details and edition comparison](https://www.g2.com/products/revinate-guest-feedback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A39%3A30+-0500&secure%5Bsession_id%5D=b46dd2e3-a66d-4ba4-87d2-072ef1ead368&secure%5Btoken%5D=6778d87fe3c70aac2d8ab4df5057ecec626f1dad3bf50a8cf898e9e58f0fcc11&format=llm_user) ## Top Revinate Guest Feedback Alternatives - [Push Operations](https://www.g2.com/products/push-operations/reviews) - 4.4/5.0 (155 reviews) - [Opus Training](https://www.g2.com/products/opus-training/reviews) - 4.9/5.0 (17 reviews) - [Agilysys DataMagine](https://www.g2.com/products/agilysys-datamagine/reviews) - 4.5/5.0 (13 reviews)