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Revinate Guest Feedback

By Revinate

4.3 out of 5 stars

How would you rate your experience with Revinate Guest Feedback?

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Revinate Guest Feedback Reviews & Product Details

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Revinate Guest Feedback Media

Revinate Guest Feedback Demo - Delight Your Guests
Manage, measure, and optimize your online reviews with Revinate's integrated reputation management platform
Revinate Guest Feedback Demo - Data Syndication
Publish automatically to TripAdvisor, Google or HolidayCheck
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Revinate Guest Feedback Reviews (4)

Reviews

Revinate Guest Feedback Reviews (4)

4.3
4 reviews

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Devon O.
DO
Public Relations Manager
Public Relations and Communications
Mid-Market (51-1000 emp.)
"Essential for Guest-Facing Businesses"
What do you like best about Revinate Guest Feedback?

Revinate Reputation has great capabilities to sent automatic online review reports to your team, cutting down much of the time needed for reporting. Review collected by and hosted on G2.com.

What do you dislike about Revinate Guest Feedback?

The tool that automatically detects review sentiment and topic makes occasional errors, causing users to need to "re-tag" a review. Review collected by and hosted on G2.com.

Stephanie M.
SM
Revinate Manager & Voice of the Customer
Hospitality
Mid-Market (51-1000 emp.)
"Revinate is a useful tool to engage guests"
What do you like best about Revinate Guest Feedback?

It's ease of use is it's best feature. Although I truly enjoy it's customizable dashboard and it's sentiment analysis portions as well. The dashboard is exceptionally helpful on a daily basis of tracking trends and seeing where we stand. I love that you can have it auto-sent to your email everyday too. The sentiment analysis is great because of it's visual way of showing the positive and negative aspects the hotel reviews are talking about in one place. Review collected by and hosted on G2.com.

What do you dislike about Revinate Guest Feedback?

I don't like that I have to translate reviews to understand them and then translate them back into the foreign language. I wish there was an automated tool that made that transition easier. I also don't like that we can't respond to reviews strictly through Revinate. I wish there was a way to hit respond and not be taken to the review's originating website such as Booking.com, Expedia, etc. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Small-Business (50 or fewer emp.)
"Great Centralized platform to monitor your hotel feedback "
What do you like best about Revinate Guest Feedback?

The ability to see and respond to feedback within the platform Review collected by and hosted on G2.com.

What do you dislike about Revinate Guest Feedback?

Nothing really to dislike about this platform. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Small-Business (50 or fewer emp.)
"Use as a hotel manager for Holiday Inn Express"
What do you like best about Revinate Guest Feedback?

Ability to reply to reviews from a mobile device. Review collected by and hosted on G2.com.

What do you dislike about Revinate Guest Feedback?

The compatibility with our online guest review site was not smooth. A series of items needed to be checked or the response would be lost. Review collected by and hosted on G2.com.

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