TrustYou Reviews & Product Details

TrustYou is a leading provider of customer experience management and engagement solutions for travel, hospitality, and real estate management companies. TrustYou provides technology designed to optimize guest satisfaction, reduce overhead costs, and drive business growth. The Customer Experience Platform (CXP) allows hospitality and destination clients to collect, manage, analyze, and respond to guest feedback, improving services and boosting reputation. CXP's powerful analytics collects and analyzes reviews from 3rd party data sources, as well as 1st party surveys powered by TrustYou's industry-leading survey product. responseAI, allows companies to harness AI to generate tailored responses to all reviews. Our Customer Data Platform (CDP) integrates PMS guest data and CXP survey and review data, to enable personalized marketing and interactions via connections to multiple marketing destinations, such as Twilio, Hubspot, and Mailchimp, as well as to chatAI, enabling personalized AI-powered guest chat. ChatAI, an AI-powered assistant, supports various use cases such as the Booking Assistant, which streamlines hotel bookings, and the Guest Assistant, which provides support throughout a guest's stay. Together, these tools empower hotels to optimize operations, increase their revenue, all while helping make their customers happy.

Seller

TrustYou

Discussions

TrustYou Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish, Chinese (Simplified)

Overview by

Jon Eichelberger

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AH

Verified User in Hospitality

HOTEL Manager

Hospitality

Mid-Market (51-1000 emp.)

3/16/2022

5/5

Using the platform has streamlined tracking guest experiences across various sites, providing a comprehensive view that aids business growth. The process of counting reviews is slow, often taking over 48 hours for platforms like Booking.com and Expedia.

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Summarized using AI

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/15/2019

"Really reliable suggestions thanks to its efficient rating methods"

4/5

What do you like best about TrustYou?

Hotels can collect and classify the information circulating on the network about their accommodations, and build an accurate portrait of their reputation. I had the opportunity to review this tool for some clients and I can say that behind this platform these people carry out an extensive market study and relate to customers for better management and optimization of the reputation of their hotel. The platform has the ability to analyze all the information obtained and develop a reliable management of the hotel's reputation and its impact on social networks. Review collected by and hosted on G2.com.

What do you dislike about TrustYou?

Reports, no, do not look for them, these should be offered by another, there are not any here, or you can use Prophet, a separate but free tool. It is not a tool for hotels that are looking for an All-In-One. You need external tools to complete the Revenue Management needs of a Hotel. If you are a small Hotel and your needs are small, it will be very useful. Review collected by and hosted on G2.com.

Recommendations to others considering TrustYou:

To support this tool, the hotel should adopt a comprehensive comment marketing strategy to share and display its positive reputation through its website, in order to convince more future travelers to book their stay. In addition, gathering feedback from customers is a valuable way to obtain relevant data that encourages positive operational changes. Review collected by and hosted on G2.com.

What problems is TrustYou solving and how is that benefiting you?

Thanks to the new Live Chat channel, it allowed the company to respond to reservation requests in real time and convert online visits into more direct bookings with better customer service opportunities. This is important because it responds to the growing demand for requests from travelers for services in real time before and during their stay. Review collected by and hosted on G2.com.