Consulting Services for Retention.com

The only G2 Triple Grid Leader in Customer Success training—a recognition achieved by less than 4% of companies on the platform. We've trained 39,000+ CS professionals at 10,000+ companies to systematically capture the $23 billion in expansion revenue that most SaaS companies leave on the table. The Problem We Solve While 70-80% of SaaS revenue happens post-sale, most CS teams receive product training instead of formal Customer Success and Revenue training. The result? Companies stuck at 102-104% Net Revenue Retention while leaders achieve 118-120% through systematic expansion methodologies. Our Approach We transform CS teams from cost centers into revenue engines through: • Revenue-focused methodologies designed specifically for CS professionals • Industry-recognized CCSM certification leading to career advancement for 85% of graduates • Practitioner-built frameworks created by CS leaders who've actually driven expansion revenue • Day-one implementation tools that deliver immediate ROI Why We're Different Unlike generic CS training, we teach CS professionals how to systematically identify and capture expansion opportunities while maintaining trusted advisor status. Our methodology bridges the gap between customer advocacy and revenue responsibility. Proven Results • 2,000+ companies transformed from "land and stand" to "land and expand" • 39,000+ CS professionals equipped with expansion revenue skills • G2 Triple Grid Leader status across three categories • Training Provider for the University of San Francisco's Customer Success Certificate Program • Accredited to issue CPD/Continuing Education Hours • Used by industry leaders including Apple, HP, VMware, RedHat and Procore Bottom Line Your customer base contains millions in uncaptured expansion revenue. We teach your CS teams how to systematically capture it without compromising customer relationships.

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