--- title: Retention.com Reviews meta_title: 'Retention.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Retention.com works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 123 scale: '5' date_modified: '2026-08-10' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Retention.com Reviews **Vendor:** Retention.com **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 123 ## About Retention.com 10x Your Email List with Retention.com 95% of visitors leave your website without ever filling out a form.That's not just lost traffic, it's lost revenue sitting that you wouldn't be able to reach. Until now. Retention.com identifies up to 40% of your anonymous website visitors and delivers verified, deliverable email addresses straight to your email provider, even if the contact never fills out a form, subscribes to a pop-up, or creates an account. That means the shoppers who browsed your best sellers, added items to their cart, or spent time on your landing pages can now enter your email flows automatically. No more relying solely on opt-in forms and discount pop-ups to grow your list. Retention.com works alongside your existing acquisition strategy to unlock a massive pool of contacts you were previously invisible to. The result is faster list growth, higher-intent audiences, and more revenue per send. Getting started is simple. Retention.com integrates directly with your existing email platform, so new contacts flow into your welcome series, abandonment sequences, and promotional campaigns from day one. There's no complex setup, no engineering resources required, and no disruption to your current workflows. Trusted by 1,500+ brands including Manscaped, Living Spaces, Spanx, and Mejuri, Retention.com is the fastest way to scale your email list with real, marketable contacts. If you're serious about email list growth, stop leaving subscribers on the table and start turning your anonymous traffic into your most profitable channel. ## Retention.com Pros & Cons **What users like:** - Users appreciate the **ease of use** of Retention.com, highlighting smooth integration and straightforward setup for seamless operation. (8 reviews) - Users find the **easy setup** of Retention.com convenient, enabling quick integration with minimal ongoing effort. (8 reviews) - Users commend the **easy implementation** of Retention.com, facilitating quick setup and immediate revenue-driving capabilities. (5 reviews) - Users value the **easy setup and integration** of Retention.com, enhancing marketing workflows and audience engagement effortlessly. (5 reviews) - Users highlight the **significant revenue growth** achieved with Retention.com, benefiting from its effective reclaim campaigns and strategies. (5 reviews) - Users appreciate the **easy integrations** with Klaviyo, enhancing their email marketing efforts with minimal ongoing adjustments. (3 reviews) - Users highlight the **efficiency of email capture** from anonymous visitors, significantly boosting engagement and revenue. (3 reviews) - Helpful (3 reviews) - Integrations (3 reviews) - Platform Integration (3 reviews) **What users dislike:** - Users report that **lead quality can be inconsistent** , often requiring extra filtering for relevance and usefulness. (4 reviews) - Users report **email quality issues** with contacts from Retention.com, affecting engagement and revenue potential. (2 reviews) - Users struggle with **poor customer support** , making it difficult to resolve issues and optimize their experience. (2 reviews) - Users often find that the **contact quality is inconsistent** , impacting their overall experience with Retention.com. (1 reviews) - Users find that the **data limitations** of Retention.com result in less qualified contacts, impacting email engagement and revenue. (1 reviews) - Data Management (1 reviews) - Email Spamming (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Implementation Delays (1 reviews) ## Retention.com Reviews ### 1. Honest opinion **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Retention.com?** It's cool that you can capture user info from everyone that comes to the site **What do you dislike about Retention.com?** The dishonesty with their UX on the dashboard is troubling. They have this big green box that displays an outrageously high ROI (ours said it was 20x ROI), and when we dove into the actual numbers, they were super inflated. Retention attributes any customer who goes to your site and purchases but just so happens to be in their data base as retention revenue, even when retention never sent them an email or made any contact through their software. these customers all came from ads or other touch points in our funnel but retention still attributes the revenue to their involvement. That's just a flat-out lie. I get it, you need your customers to see a return, but come on, don't mislead people. Our own CSM told us to ignore all those numbers because they are misleading and just focus on a few. Or, if I want true accurate attribution, I had to go through all my Klaviyo contacts and do all the math myself, leaving me blind unless I spent hours trying to figure out if we were actually making anything with the software. The second issue we encountered is the spam complaint, which they are upfront and honest about, but it's just too high, at least for our company. Maybe it works for others, and I'm sure it does, but long term, this would never be a good solution. The whole idea of collecting consumer information from people who didn't first party consent to you having their info is sketchy and not worth it in my eyes. It's only a matter of time before more laws are put in place to shut down this type of business model, unfortunately. Does retention work? I don't know, probably for the right company. As an email marketer I wouldn't recommend it though, regardless of the industry . You're just going to cause more issues in the long run trying to repair your deliverabilty issues. **What problems is Retention.com solving and how is that benefiting you?** Honestly couldn't tell ya, They've never went over any solutions to the problems that were faced mostly just accepted that these were common issues that were expressed to them. ## Retention.com Discussions - [What is GetEmails?](https://www.g2.com/discussions/what-is-getemails) - 1 comment - [View Retention.com pricing details and edition comparison](https://www.g2.com/products/retention-com/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A02%3A44+-0500&secure%5Bsession_id%5D=a0d0a3ad-eba5-4a28-95ac-b1acc74e762a&secure%5Btoken%5D=2a73bdbc0935927a767a6747a61b23b48a0dac2a08d706c2a4f1a7bff730c10c&format=llm_user) ## Retention.com Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Text Messaging** - Bulk SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Firewall Software** - Autonomous Task Execution - Adaptive Learning - AI/Machine Learning **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **SMS Platform** - Reporting - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Retention.com Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,314 reviews) - [Listrak](https://www.g2.com/products/listrak/reviews) - 4.5/5.0 (300 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews)