Resolve Features

Diagnose and resolve incidents without the need for human interaction.

Guide users through the resolution process and give specific instructions to remedy individual occurrences.

Cuts off network connection or temporarily inactivate applications until incidents are remedied.

Gathers information related to threats in order to gain further information on remedies.

Information on each incident is stored in databases for user reference and analytics.

Produces reports detailing trends and vulnerabilities related to their network and infrastructure.

Analyzes recurring incidents and remedies to ensure optimal resource usage.

Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.

Adminstrators can access and organize data related to incidents to produce reports or make data more navigable.

Administrators can organize workflows to guide remedies to specific situations incident types.

Processes batch, real-time, and streaming data workloads in singular, multi-tenant, or cloud systems

Expands functionality while maintaining balanced loads. Serves growing demand without reducing functionality.

Provides additional AI analytics to drive insights.

Runs pre-scripted tests without requiring manual work.

Automates statistical analysis of data and identifies trends and opportunities to improve efficiency and recovery

Automates releases of the application for access on desktop, web, or or mobile devices.

Automates IT systems provisioning to speed up infrastructure availability.

Provides Administration tools/console that are easy to use and learn for routine maintenance tasks

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Utilizes data to proactively identify and prioritize IT issues.

Supports trust actions( recommend, manual or automated) to take a decision.

Software is able to alert the user immediately in case of a fault in the processing line.

Provides operational access to job scheduling on a 24/7 basis. This gives IT users a flexible point of access to control workloads.

Automates IT related to the running of batch Jobs.

Application Programming Interface Specification for how the application communicates with other software. APIs typically enable integration of data, logic, objects, etc. with other software applications.

Provides true integration with multi vendor tools to ensure business continuity.

Ensures that network configurations comply with regulatory standards and internal policies.

Schedule multiple configurations of a job.

Automates device configuration maintenance.

Supports the automation requirements of networks of varying sizes.

Maintains an up-to-date inventory of network devices and their configurations.

Automates the provisioning of network resources and services.

Access full features of the plaform from a mobile device.

Eases cross-departmental communication.

Allows creation of workflows using scripting languages.

Offers drag and drop elements representing tasks and connections between them to create workflows

Provides Administration tools/console that are easy to use and learn for routine maintenance tasks

The ability to assign various tasks to employees and track their status.

Presents information and analytics in a digestible, intuitive, and visually appealing way.

Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Creates new or streamlines existing workflows to increase efficiency and user experience.

Gives administrators control over hardware and software resource allocation

Unveils infrastructure and applications in use to help manage complex IT systems

Provides a visual editor to easily create automation models.

Provides templates for workflows and processes for easier automation creation.

Allows developers to code custom automations.

Offers users the ability to reuse process automations and communicate with other team members around automation building.

Allows non-technical users to create bots in an easy, intuitive manner.

Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence.

Automates processes that supplement human action, often requiring human intervention and collaboration.

Automates processes completely without the need for human intervention.

Allows users to analyze the performance of bots via dashboards.

Insures data remains secure and compliant with industry standards.

Able to support large deployments.

Provides OCR capabilities in order to recognize text in documents and applications.

Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns.

Provides NLP capabilities in order to understand text in documents and applications.

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Integrates seamlessly with common IT management tools.

Supports various scripting languages for automation flexibility.

Handles the automation of routine IT tasks like system restarts and application deployments.

Provides notification mechanisms for automated tasks.

Handles updates to runbook procedures efficiently.

Provides robust recovery options for automated processes.

Manages errors effectively during automated processes.

Offers flexible features for creating and customizing runbooks.

Allows customization of workflows and logics.

Allows customization of responses to IT incidents.

Takes care of security patching, protection, and monitoring.

Adheres to relevant compliance standards in IT operations.

Includes comprehensive reporting capabilities for auditing automated processes.

Empowers non-IT staff with self-service options for routine tasks.

Facilitates collaboration among IT team members.

Performs reliably under varying loads.

Manages and tracks any change made to network settings.

Automates threat dectection, incident response and integrates with security information and event management (SIEM) systems.

Controls access to automation features based on user roles and permissions.

Monitors network performance and triggers alerts for anomalies.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Provides an AI agent that is able to make decisioning independently.

Allows the AI agent to identify and resolve issues without user intervention.

Provides users with automated updates on ticket progress and resolution timelines.

Enables the AI agent to track service level agreements and ensure timely ticket resolution.

Enables the AI agent to classify and prioritize tickets based on issue type and urgency.

Allows the AI agent to route tickets to the appropriate team or individual for resolution.

Allows the AI agent to automatically generate tickets from user inquiries or issues.

Enables the AI agent to retrieve and apply solutions from an IT knowledge base.

Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations.

Allows the AI agent to diagnose and resolve IT issues without human intervention.

Provides users with instant, automated guidance to resolve common IT problems.

Allows the AI agent to identify and address potential IT issues before they escalate.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Helps to engage employees through natural-language dialog to answer HR questions and guide workflows.

Interacts fluently across multiple languages and regions, adapting tone and HR context.

Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance.

Supports analysis sentiment and behavior data to signal disengagement or flight risk.

Automatically enforce local regulation and company policy during HR workflows.

Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions.

Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders.

Helps routing complex or critical decisions to humans, keeping oversight central to operations.

Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates.

Autonomously schedules interviews, follows up with candidates, and manages communication.