--- title: Resolve Reviews meta\_title: 'Resolve Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 47 reviews by the users' company size, role or industry to find out how Resolve works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 47 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Resolve Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Resolve but has limited features. Are you part of the Resolve team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. * * * Seller [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) Discussions [Resolve Community](https://www.g2.com/products/resolve-systems-resolve/discuss) Solution Type All-in-One Overview by Brinda Sreedhar Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/resolve-systems-resolve/pricing) ## Top-Rated Alternatives [ ![Red Hat Ansible Automation Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Red Hat Ansible Automation Platform") Red Hat Ansible Automation Platform 4.6/5(377) ](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/resolve-systems-resolve/competitors/alternatives) ## User Insights Average based on 47 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Resolve Integrations (4) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IBM Db2 ](https://www.g2.com/products/ibm-db2/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MySQL ](https://www.g2.com/products/mysql/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Database ](https://www.g2.com/products/oracle-database/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tivoli Network Manager ](https://www.g2.com/products/ibm-tivoli-network-manager/reviews) Show More ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 2/20/2026 "Scalable, Reusable Code Blocks That Speed Up Development" 4.5/5 What do you like best about Resolve? Resolves scalability and reusable code blocks allow my team to quickly complete projects and develop code for almost any scenario. Review collected by and hosted on G2.com. What do you dislike about Resolve? We have had some issues with getting the permissions situated within the environments. The system is secure but allowing certains users to certain features can be a challenge. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? Reesolve is auto generating tickets based on alarms and events in the network and performing end to end circuit testing as well as automatically scheduling and updating firware and CPE device configurations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Gazi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gazi S.") GS Gazi S. SPS Associate Mid-Market (51-1000 emp.) 7/29/2025 "Expressive, a helpful tool" 5/5 What do you like best about Resolve? Espressive is a company that really helps make life easier at work, especially when it comes to getting help from IT or HR. Instead of waiting around for someone to answer your email or helpdesk ticket, you can just use their chatbot, called Barista. It’s like having a smart assistant that knows how to answer your questions right away — whether you forgot your password, need help setting up something, or just want to know how to request time off. What I like most is that it's super easy to use and feels quick and friendly. You don’t have to know the exact name of a policy or form — you just type your question like you would to a real person, and it gives you answers fast. Review collected by and hosted on G2.com. What do you dislike about Resolve? Sometimes it gives wrong answers or doesn't understand what I mean. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? Espressive is solving the problem of slow and confusing help at work. Instead of waiting for IT or HR to reply to emails or tickets, you just ask their chatbot and get answers quickly. It saves time, reduces frustration, and helps you focus on your real work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/18/2023 "Exceptional Service and Outstanding Product" 5/5 What do you like best about Resolve? Their customer service is unparalleled, providing prompt and knowledgeable assistance. The intuitive and powerful product seamlessly integrates into existing systems, improving efficiency and productivity. The integration of cutting-edge AI technology enhances issue resolution and user experience. Espressive's commitment to continuous innovation and updates ensures their product remains relevant. Overall, they are a reliable and innovative solution for businesses seeking to enhance operations and customer support. Review collected by and hosted on G2.com. What do you dislike about Resolve? Some users may find there is a learning curve involved in fully understanding and utilizing all the features and functionalities of Espressive's solution. However, this is a common aspect when adopting new technologies and can be mitigated through proper training and support. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? Espressive solves problems in customer support and IT service management by providing intelligent chatbot and knowledge base solutions. They enhance self-service options, improve user experience through AI technology, streamline IT service management processes, facilitate scalability and adaptability, and drive cost savings. Their solutions result in increased operational efficiency, customer satisfaction, and reduced support costs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic OL Osvaldo L. System Administrator Enterprise (\> 1000 emp.) 10/20/2022 "Espressive hits a home run!" 5/5 What do you like best about Resolve? Barista's ability to seamlessly reduce the number of Helpdesk tickets created by our user base. This product provides us with the ability to customize the answers it provides and the product is easily managed by our internal IT team. One the first week of going live with Barista, over 60% of user questions were correctly answered. The questions that weren't properly answered were updated with the help of the Espressive team's weekly reports that show us opportunities for improvement. This helps us continuously improve Barista's knowledge! It's important to mention that Barista's project deployment team and Marketing team are made up of very talented All-Stars that know what they're doing and know how to achieve the best results. Working with them has been such a pleasure. I can't say enough good things about their professionalism, knowledge, and willingness to do the necessary to help us achieve the results we're looking for. Review collected by and hosted on G2.com. What do you dislike about Resolve? There's absolutely nothing to dislike about Espressive. After launching Barista, our IT team has been able to spend more time training and learning new skills, since Barista has been able to answer so many of our customer questions. This has been nothing but a win for us! Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? Espressive has provided us with a new Helpdesk level one support system that allows our colleagues to get an effective answers to their questions on the fly. This allows them to get the help they need faster than ever. What also makes this tool so convenient is that if Barista doesn't have an answer for them, Barista will automatically create a Helpdesk ticket on their behalf and assign it to an IT expert. This has become a one-stop shop for our employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 12/29/2022 "Great potential for company to improved service delivery, save costs, and scale." 4.5/5 What do you like best about Resolve? The ability to enable our users to solve their issues immediately saves IT time and increases the user's productivity without waiting on others to solve simple, impactful issues. Furthermore, Barista's capability of answering or solving repeat issues allows the team to focus on the more significant problems and ultimately resolve those repeat issues - becoming a strategic partner versus a reactive one! Last but not least, the support of the Espressive team has allowed me and my team to make quick and impactful changes to Barista, enhancing the user experience and Barista's capabilities almost in real-time. This responsiveness, in turn, has driven increased adoption. Review collected by and hosted on G2.com. What do you dislike about Resolve? Just as with any tool, care and feeding are necessary to increase the tool's value. This is not a fault of Barista or Espressive but a necessity of the business that often is not taken as seriously as it should be. Barista's platform can be complex and needs someone to learn and pay attention to it to realize the most significant value. One last note is that integrations of Barista with other platforms need resources who have intimate knowledge of the involved platforms and may take longer than expected as some integrations are not "out-of-the-box." This can be overcome with the right resources from both parties - be sure to plan ahead. However, once connected, the value is quickly realized. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? Our main business problem is scalability. As within most organizations, the IT team does not grow at the same rate as the rest of the business, so our challenge is to figure out how to continue to provide the level of service we desire with the marginally increased or static resources. Barista allows us to tackle repetitive service requests and incidents through user self-service or automation. Along with the analytics from Barista, the reduced "noise" frees up valuable "human" time to focus on the more complicated or urgent issues. Review collected by and hosted on G2.com. Show More 1/3/2023 Current UserValidated ReviewerSource: Organic HD Hasmitha D. System Administrator Enterprise (\> 1000 emp.) 10/24/2022 "A Barista, like no other!" 5/5 What do you like best about Resolve? Espressive Barista has enabled our IT team to lead by example and show the rest of the teams how automation can be seamless and beneficial in empowering employees. Barista's ability to understand the questions and the expanse of word cloud makes it easy to capture and map different questions and map them to the correct answers. Collaborating with the Espressive team has been an absolute pleasure. They are really good at what they do and with their feedback and constant support, we had a good start and see a growing use within the organization. Regular meetings and comprehensive reports from the team makes it easy to improve the knowledge base and capture any new questions that come our way. Shout out to all the people at Espressive for making it easy to collaborate with them! Review collected by and hosted on G2.com. What do you dislike about Resolve? User adoption can be challenging when introducing any new application or technology but the experts at Espressive made it easy to deploy and market the application. Marketing and customer success team's worked with us and helped tackle any issues we faced along the way. Their continuous support is very commendable and makes it easy for us to be on track and constantly improve the service provided. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? With Espressive in place, we noticed that users are able to get answers to commonly asked questions a lot faster than usual. It saves a lot of time and the team is able to work on more complex tasks and projects. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/31/2022 "Barista is Great & Has a lot of Potential" 5/5 What do you like best about Resolve? I like that Barista is unlike other bots I've used. Instead of asking a question and having a 2-page article display on the screen, we can program Barista to interact with the customer and display a step-by-step answer. For more complex scenarios, Barista will allow the customer to verify the information and answer one question simultaneously, preventing the customer from getting overwhelmed. Review collected by and hosted on G2.com. What do you dislike about Resolve? Depending on the organization and the security restrictions, Barista can be very complex to setup. For our organization, the most valuable win with Barista, would be to automate processes fully. This means that after answering a few questions, Barista would take care of the rest. Unfortunately, we are not quite there yet. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? With Barista, Espressive solves quick and easy questions and answers from our customers. We are also integrated with our ITSM system and connected to many service catalog items for partial automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dave M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave M.") DM Dave M. Senior Director, IT & Global Infrastructure Enterprise (\> 1000 emp.) 11/18/2022 "Espressive Barista deployment at Guardant Health" 5/5 What do you like best about Resolve? Ease of rollout and integration into our business operations, the robustness of the solution to be adapted to our many communications channels to match the diverse workstyles of our global employee base, the richness of the developer/integration capabilities that go beyond a simple Q&A chatbot solution. Review collected by and hosted on G2.com. What do you dislike about Resolve? Anticipating the ongoing evolution of the Barista solution, the ability to add more automation and deep logic integration across our many business processes, the incorporation of chatbot to chatbot discussion and data sharing in advance of the upcoming storm of every platform has a chatbot. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? Solving the complexity of: how to provide timely and useful information across a wide range of topics, data sources, and workflows. The result: Elimination of employee delays waiting for fulfilled information requests and provisioning tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 6/1/2023 "Virtual Support at the ready!" 5/5 What do you like best about Resolve? Provides an easy way for users to get answers and automated support. Review collected by and hosted on G2.com. What do you dislike about Resolve? More of a comment than a dislike: Organizations need a user experience champion for best results when considering interactions Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? Users use it to report issues, get access to software, request services, ask human resource questions and generally find answers to what they need to be productive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/18/2022 "Espressive Barista Is Great" 5/5 What do you like best about Resolve? I like the ease of adding new information to the intelligent agent. The no-code interface for creating new workflows is excellent for anyone who wants to learn it. The reliability of the service is a high point. In the days of multiple outages of other products like Microsoft 365, we have not experienced any outages over several years of using the product. Review collected by and hosted on G2.com. What do you dislike about Resolve? I can't think of any significant downsides of Espressive Barista. Overall my company has been pleased with the product. Review collected by and hosted on G2.com. What problems is Resolve solving and how is that benefiting you? We suffered from many repetitive help desk tickets asking for solutions that were readily available to the callers. Steering end users to the correct support methods has been very effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Resolve? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Resolve ](https://www.g2.com/products/resolve-systems-resolve/discussions/new) GU Guest User What is Espressive, Inc. used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-espressive-inc-used-for) [ View all Discussions ](https://www.g2.com/products/resolve-systems-resolve/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/resolve-systems-resolve/pricing) Resolve Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b1e34d1cfcc265beee0d9b4290461fa/red-hat-ansible-automation-platform.jpg "Product Avatar Image") Red Hat Ansible Automation... 4.6/5(377) [ Compare Now ](https://www.g2.com/compare/red-hat-ansible-automation-platform-vs-resolve-systems-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d0092c590238189e14320421b5331dc/automation-anywhere-agentic-process-automation.png "Product Avatar Image") Automation Anywhere Agentic... 4.5/5(5,623) [ Compare Now ](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-resolve-systems-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd744c0a19199f5490bf8e9f05949d96/uipath-agentic-automation.png "Product Avatar Image") UiPath Agentic Automation 4.6/5(7,581) [ Compare Now ](https://www.g2.com/compare/resolve-systems-resolve-vs-uipath-agentic-automation) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agents for HR](https://www.g2.com/categories/ai-agents-for-hr)[Robotic Process Automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Agents for HR](https://www.g2.com/categories/ai-agents-for-hr)[Robotic Process Automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa)[Configuration Management](https://www.g2.com/categories/configuration-management)[AI IT Agents](https://www.g2.com/categories/ai-it-agents)[Cloud Infrastructure Automation](https://www.g2.com/categories/cloud-infrastructure-automation)[Workload Automation](https://www.g2.com/categories/workload-automation)[Network Automation Tools](https://www.g2.com/categories/network-automation-tools)[Runbook Automation](https://www.g2.com/categories/runbook-automation) [Show MoreShow Less](javascript:void(0);) ##### Explore More [PwC vs KPMG vs Datavail for EPM implementation: which consulting partner offers the most hands-on mentoring to help finance teams become self-sufficient quickly?](https://www.g2.com/discussions/pwc-vs-kpmg-vs-datavail-for-epm-implementation-which-consulting-partner-offers-the-most-hands-on-mentoring-to-help-finance-teams-become-self-sufficient-quickly%20)[Best AI sales assistant software for small business](https://www.g2.com/discussions/what-s-the-best-ai-sales-assistant-software-for-small-business)[Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams) [Best cloud infrastructure monitoring software for tech startups](https://www.g2.com/discussions/best-cloud-infrastructure-monitoring-software-for-tech-startups)[What survey platforms come with a solid template library so you are not building every survey from scratch?](https://www.g2.com/discussions/what-survey-platforms-come-with-a-solid-template-library-so-you-are-not-building-every-survey-from-scratch)[Pros and Cons Details](https://www.g2.com/products/resolve-systems-resolve/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)