--- title: Resolve Reviews meta_title: 'Resolve Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 47 reviews by the users' company size, role or industry to find out how Resolve works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 47 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Resolve Reviews **Vendor:** Resolve **Category:** [Network Automation Tools](https://www.g2.com/categories/network-automation-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 47 ## About Resolve Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. ## Resolve Pros & Cons **What users like:** - Users praise the **unparalleled customer support** of Resolve, highlighting prompt assistance and impactful user experience enhancements. (2 reviews) - Users praise the **exceptional efficiency** of Resolve, significantly boosting productivity and streamlining issue resolution for teams. (2 reviews) - Users highlight the **significant productivity improvements** achieved through seamless integration and quick issue resolution with Resolve. (2 reviews) - Users value the **scalability** and reusable code blocks of Resolve, greatly enhancing project completion speed. (1 reviews) - Users value the **collaborative features** of Resolve, enabling swift project completion and versatile code development. (1 reviews) - Users value the **enhanced customer engagement** of Resolve, leading to improved productivity and faster issue resolution. (1 reviews) - Users commend the **ease of use** of Resolve, enabling quick issue resolution and boosting productivity without delays. (1 reviews) - Easy Integrations (1 reviews) - Helpful (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users face **dependency issues** with Resolve, particularly in managing permissions and integrating with other platforms. (2 reviews) - Users face a **learning curve** with Espressive's features, requiring training and attention to maximize value. (2 reviews) - Users struggle with **access limitations** that complicate permissions management across different environments in Resolve. (1 reviews) - Users face challenges with **access restrictions** , making it difficult to manage permissions for different features effectively. (1 reviews) - Users face challenges with **permissions management** , complicating access to specific features within Resolve's secure system. (1 reviews) - Users find **complex usability** challenges in Resolve, requiring dedicated resources for effective use and integration. (1 reviews) - Configuration Difficulty (1 reviews) - Limited Functionality (1 reviews) - System Limitations (1 reviews) ## Resolve Reviews ### 1. Best Operation Automation System **Rating:** 4.0/5.0 stars **Reviewed by:** Saurav S. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2022 **What do you like best about Resolve?** Resolve is one its kind tool which has helped us in managing our end to end operations of our business. Creating the workflows of our old as well as new projects has helped us a lot and on top their support team are very supportive to make you learn how you can work around this tool. **What do you dislike about Resolve?** The only issue that I as well as my team members complain about is the tool being slow in its response. As a company, they need to work on this feedback. **What problems is Resolve solving and how is that benefiting you?** The 2 great things that I would like to mention apart from all other functionality is that Resolve helps us in data storage and its protection. Also, you can easily work around the data which you store. ### 2. Resolve Review from Sivakumar **Rating:** 4.0/5.0 stars **Reviewed by:** Sivakumar S. | Delivery Manager. Managing Delivery of new automations and Application stability management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Resolve?** hi Team, this is Sivakumar from BT. we have started using the resolve from 6.0 version. Now we have upgraded to 6.5.0.8. Resolve automation speed and load balancing got improved drastically. Now Resolve has more capabilities in developing Automations. Admin reports capabilities increased. This is giving more details about the Stats. over all Resolve automation is really good and for implementing the automation. this will reduce the manual effort. **What do you dislike about Resolve?** Though resolve tool is really good automation. there is a lot of possibility of improvement. 1. Testing can be extended to all databases 2. found issues related to Database Filters.. **Recommendations to others considering Resolve:** Lot of space for product testing improvement. pls check and improve the product testing. **What problems is Resolve solving and how is that benefiting you?** Automations speed increased much faster. Loadbalancing was improved between all components. ### 3. Looked promising but failed to deliver. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Resolve?** Multilingual support and varied connectivity options were the main features liked in resolve. It was easy to deploy on any system. **What do you dislike about Resolve?** Resolve was not accepted widely by the customers due to the high license fees and infra. The customer didn't want to incur to high infra cost for an automation tool **What problems is Resolve solving and how is that benefiting you?** When a system gets stuck, firing commands to get the system up and running was the main task. Configuring system by performing a series of steps was also done adequately by resolve. ### 4. Good Workflow Automation tool with tons of integration but needs improvement on the stability & DR **Rating:** 3.5/5.0 stars **Reviewed by:** Prateek Kumar G. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Resolve?** Great sets of integration available along with ease of developing complex workflows. **What do you dislike about Resolve?** It's stability & no DR architecture is a minus for us. Hope vendor addresses it in the further releases. **Recommendations to others considering Resolve:** It's a nice workflow automation tool with a good set of integrations available to automate your daily workflows. However I'll suggest to spend some time with Vendor before the implementation to review the architecture & work on DR setup. **What problems is Resolve solving and how is that benefiting you?** Resolve has been instrumental in automating some of the daily tasks like Regular HealthCheck of services along with automated alert handling of usual operations like Filesystem/CPU etc. ### 5. Resolve Systems review **Rating:** 4.0/5.0 stars **Reviewed by:** Michel E. | information Technology Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Resolve?** Resolve Systems has automated responses and risk management features which make it more organized in responding to cases. Also tracking of issues is easy and reporting. **What do you dislike about Resolve?** Unpredictive and slow at times not as expected, though its services are fine. **Recommendations to others considering Resolve:** You have to use this software friends as it has the ability to give you automated and well-organized responses at a reduced cost. **What problems is Resolve solving and how is that benefiting you?** Reporting technical and security issues and also tracking them. Also useful in organized responses. ### 6. A lightweight and useful program. **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher C. | Consultative Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Resolve?** The user interface is pretty easy to navigate. It allows for team collaboration to happen wuickly and effectively. This program in particular has certain features that helps it to stand out from other programs I have used. **What do you dislike about Resolve?** Sometimes the system does not respond as quickly as I would like it to. It takes a decent amount of time to update information. **What problems is Resolve solving and how is that benefiting you?** We are able to once again collaborate better as a team to reach our goals. This is a primary tool we use in order to do that. ### 7. Lower the risk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Resolve?** Best part I most like is all my need comes in one window. **What do you dislike about Resolve?** I don't think so is there anything I remember which I dislike **What problems is Resolve solving and how is that benefiting you?** We are using for our call center. ### 8. nice experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Resolve?** nice experience i like ussing the app, it has various options and wide usages **What do you dislike about Resolve?** it is somewhat slow responding app, when compare to other application **Recommendations to others considering Resolve:** try to improve application performance **What problems is Resolve solving and how is that benefiting you?** ticketing issue ## Resolve Discussions - [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for) - [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free) - [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve) - [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for) - [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free) - [View Resolve pricing details and edition comparison](https://www.g2.com/products/resolve-systems-resolve/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A59%3A27+-0500&secure%5Bsession_id%5D=1fa4cb5a-f95e-4140-9342-1ff9792721a6&secure%5Btoken%5D=1de0b3688424ccd69e2c77a1106de7d939f844bd960296055217f618693f74c3&format=llm_user) ## Resolve Integrations - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Tivoli Network Manager](https://www.g2.com/products/ibm-tivoli-network-manager/reviews) ## Resolve Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Widgets - Impact Management - Customizable Forms - Self Service Portal - License Management - Scheduled/Automated Reports - Task Management - Request Assignment - Help Desk Management - Surveys & Feedback - SSL Security - IT Asset Tracking - Knowledge Base Management - Compliance Management - Support Ticket Management - Single Sign On - Data Mapping - Client Portal - Service Level Agreement (SLA) Management - Activity Dashboard - Incident Management - Alerts/Escalation - Prioritization - Generative AI - Performance Monitoring - Email Management - Active Directory Integration - Third-Party Integrations - Alerts/Notifications - Collaboration Tools - Reporting & Statistics - Asset Lifecycle Management - Inventory Management - Data Import/Export - Access Controls/Permissions - Drag & Drop - Activity Tracking - AI Copilot - Workflow Management - Configuration Management - Problem Management - Configurable Workflow - IT Asset Management - API - Data Visualization - Change Management - Device Auto Discovery - Customizable Reports - Contract/License Management - Relationship Mapping - Customizable Fields - Support Ticket Tracking - Vulnerability Scanning - Data Aggregation and Publishing - Cost Tracking - Template Management - Lifecycle Management - Historical Reporting - Monitoring - Configuration Automation - Customizable Templates - Search/Filter - File Management - Status Tracking - Patch Management - Document Management - Real-Time Reporting - Real-Time Monitoring - Version Control - Task Progress Tracking - IT Cost Management - Archiving & Retention - Scheduling - Reporting/Analytics - User Management - Policy Management - Real-Time Analytics - Role-Based Permissions - Rules-Based Workflow - Audit Trail - Business Process Automation - Sarbanes-Oxley Compliance - Task Scheduling **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Usage Tracking/Analytics** - Usage Tracking/Analytics **Alerts/Notifications** - Alerts/Notifications **Compliance Management** - Compliance Management **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Third-Party Integration** - Third-Party Integration **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Multi-Language** - Multi-Language **Integration into Third Party Applications** - Integration into Third Party Applications **Predictive Analytics** - Predictive Analytics **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **HR System Integration** - HR System Integration **Escalation Management** - Escalation Management **Proactive Tasking** - Proactive Tasking **Proactive Intervention** - Proactive Intervention **AI‑Powered Candidate Screening** - AI‑Powered Candidate Screening **Policy Enforcement** - Policy Enforcement **Interview & Scheduling Agent** - Interview & Scheduling Agent **Agent Governance** - Agent Governance **HR Automation** - HR Automation **Automation** - Workload Processing - Scalability - Intelligent Automation **Configuration** - Compliance - Scheduling - Maintenance **Administration ** - Administration Console - Task Management - Dashboards and Visualizations - Access Control **Automation Building** - Visual Editor - Pre-Built Templates - Custom Automation - Collaboration - Ease of Bot Creation - Document Automation - Business Process Automation - Configurable Workflow - Rules-Based Workflow **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Network Automation Tools** - Autonomous Task Execution - Cross-system Integration - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Network** - Scalability - Inventory - Infrastructure - Remote Access **Automation** - Test Automation - Intelligent Automation - Release Automation - Automated Provisioning **Bot Management & Execution** - Bot Scheduling - Attended Automation - Unattended Automation - Bot Performance Analytics - Data and Product Security - Scalability - Predictive Analytics - Real-Time Analytics - Real-Time Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Task Automation - AI Agents for HR** - Autonomous Task Execution **Functionality** - Job Scheduling - API / Integrations - Integrations **Logistics** - Communication - Scripting - Workflows **IT Management** - Workflow Management - Infrastructure Management - IT Discovery **Generative AI** - AI Text Generation - AI Text Summarization **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Intelligent Automation** - OCR - Machine Learning - NLP **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Security - Network Automation** - Change Management - Security Automation - User Authentication and Authorization - Monitoring and Alerts **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - Robotic Process Automation (RPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Additional Functionality** - Document Management - Audit Trail - AI Copilot - Real-Time Updates - Real-Time Monitoring - Multiple Data Sources - Reporting & Statistics - Email Address Extraction - Forms Management - Data Extraction - Drag & Drop - Workflow Management - Access Controls/Permissions - API - Optical Character Recognition - Role-Based Permissions - Data Import/Export - Process Builder - Generative AI - Customer Experience Management - Search/Filter - Data Capture and Transfer - Compliance Management - Approval Process Control - Secure Data Storage - Process Control - Code-free Development - Ad hoc Analysis - Image Recognition - Data Storage Management - Performance Metrics - Activity Dashboard - Task Management - Monitoring - Customizable Reports - Version Control - Integration into Third Party Applications **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Resolve Alternatives - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) - 4.6/5.0 (369 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,136 reviews)