---
title: Reputation Reviews
meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2469 reviews by the users' company size, role or industry
  to find out how Reputation works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2469
  scale: '5'
date_modified: '2026-09-02'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Reputation Reviews
**Vendor:** Reputation  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2,469  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Reputation
Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.



## Reputation Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users appreciate the **ease of use** of Reputation, streamlining feedback management and making metrics easily accessible. (103 reviews)
- Users value the **SMS review request feature** of Reputation, enhancing communication and customer feedback management effectively. (90 reviews)
- Users value the **user-friendly interface** and insights from Reputation.com, enhancing their review management experience significantly. (79 reviews)
- Users value the **centralized reviews** feature of Reputation, enabling efficient management across multiple platforms seamlessly. (69 reviews)
- Users appreciate the **centralized management** of reviews and surveys, enhancing efficiency and ease of use. (62 reviews)
- Centralized Management (60 reviews)
- Time-saving (53 reviews)
- Review Centralization (52 reviews)
- Helpfulness (51 reviews)
- User Interface (44 reviews)

**What users dislike:**

- Users note **improvement needed** in report customization and integration processes, highlighting issues with review discrepancies and support. (25 reviews)
- Users report issues with **survey email bounces** and lack of clarity in metrics affecting their feedback collection. (21 reviews)
- Users are frustrated by the **inability to resend survey emails** after correcting addresses, hindering effective feedback collection. (21 reviews)
- Users find the **missing features** in Reputation limit its effectiveness, especially regarding social media management and customization. (18 reviews)
- Users find the **scoring issues** frustrating, citing unclear calculations and the impact of review request timing on scores. (17 reviews)
- Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews)
- Difficult Reporting (15 reviews)
- Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews)
- Poor Reporting (14 reviews)
- Social Media Integration (14 reviews)

## Reputation Reviews
  ### 1. Your REPUTATION matters!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erica B. | Senior Manager of Performance Strategy with Greystar, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

The spread and resources on Rep Score X to provide where next sourcing reviews should come from to raise the overall score.

**What do you dislike about Reputation?**

The algorithm can be tricky plus the spread, volume, and timliness of response.

**What problems is Reputation solving and how is that benefiting you?**

The errors of uploading multiple reviews or non at all from Google.  Duplicates and making sure sites are assigned correctly.

  ### 2. Powerful Features with Room for User-Friendly Improvements

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

I like the capabilities of the reputation management system. It has a lot to offer, and I use the social media portion a lot. I appreciate that you can add tags to your posts for easy sorting. Additionally, I really like being able to edit all of my listings in one place instead of having to go through each platform to update them. With over 30 locations, updating all 30+ listings on every platform can be a whole process, so this feature is incredibly helpful.

**What do you dislike about Reputation?**

However, I'm not sure I know how to use each and every one of the features. I wish there was an option to add presets so that I don't have to select the accounts each time.

**What problems is Reputation solving and how is that benefiting you?**

Reputation helps to keep everything in one system.

  ### 3. Very Helpful and Easy to Learn

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 23, 2025

**What do you like best about Reputation?**

I really like Reputations features and overall design. I use it for keeping up with reviews  as well as tracking social media engagement. Both features are simple to use and the site is easy to navigate. The tools included on the site help to break down information in digestable ways and help save time and energy.

**What do you dislike about Reputation?**

I haven't found something I dislike about Reputation.

**What problems is Reputation solving and how is that benefiting you?**

Reputation is helping me to track our social media channels in general and specifically by dates, words/phrases, etc. It makes managing socials easier. For reviews it clearly connects me to reviews that I can download and respond to very easily.

  ### 4. Enlightening and Daunting in the same breath.

**Rating:** 4.0/5.0 stars

**Reviewed by:** EARLSHAWNDA C. | Service Advisors, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** October 22, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

The ability to see my customers responses in real time which allows me to address any greviances imediately.

**What do you dislike about Reputation?**

The fact that I NEED  to monitor it to make sure that my customers are truly happy.

**What problems is Reputation solving and how is that benefiting you?**

It allows my department to put a finger on the true pulse of the customers that uses our services.  It also gives us the insight needed ti improve  services for those that feel less than adequate and keep the customers that are happy even happier when the return for service,  Reputation allows us to retain customers with less guess work as to what are the customers needs and wishes.

**Official Response from Lauren McCutcheon:**

> Thank you for your candid and insightful review! We're thrilled that Reputation enables you to address customer feedback in real-time, helping you enhance their experience and build trust. While staying on top of customer happiness can feel like a constant effort, it’s inspiring to see how you're leveraging the platform to gain actionable insights and improve services. 

  ### 5. EASY TO NAVIGATE.

**Rating:** 5.0/5.0 stars

**Reviewed by:** SV W. | SERVICE ADVISOR, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 19, 2025

**What do you like best about Reputation?**

REPUTATION MAKE IT SO SIMPLE TO REQUEST FOR A REVIEW.  I'M SO GLAD THIS THE SYSTEM WE ARE USING FOR REVIEWS. THE OPTIONS YOU HAVE TO SEND FOR REVIEW ARE GREAT.

**What do you dislike about Reputation?**

I HAVE HAD NO ISSUES USING IT SO FAR. SO EASY TO USE

**What problems is Reputation solving and how is that benefiting you?**

HELPING THE DEALERSHIP HAVE A REPUTATION ONLINE

  ### 6. Center Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** denis  H. | HCA, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 20, 2025

**What do you like best about Reputation?**

The site is amazing! very easy to navigate and friendly. Support is provided at all times. Love the number of times I use it through the day to see the feed back.

**What do you dislike about Reputation?**

not much to dislike but the system dose has Areas in were some of the tabs don't respond. Some of the tabs are difficult to integrate once removed. But is overall easy to implement in daily activity's.

**What problems is Reputation solving and how is that benefiting you?**

Some of my google revies implied long wait time. Reputation helped me with bringing a solution to the problem

  ### 7. VERY USER-FRIENDLY, POWERFUL TOOL

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 22, 2025

**What do you like best about Reputation?**

We really appreciate how Reputation.com streamlines reviews, surveys and customer feedback. We check it often as a team. It makes it easy to monitor, respond to and analize reviews. Very user-friendly and great customer suppport!

**What do you dislike about Reputation?**

Some features like advanced reporting or customization options could be more immediate. Sometimes synching data across platforms can take longer than expected, automatic alerts would be great! Other wise Reputation.com is a powerful tool for our store.

**What problems is Reputation solving and how is that benefiting you?**

It is helping us manage our customer feedback promptly and address issues.  It solves the challange of moniering muliple reviews across multiple platforms by combining them into a single platform.

  ### 8. It is easy to use and a solid reflection on where we are and where we want to be.

**Rating:** 5.0/5.0 stars

**Reviewed by:** NINA P. | Delivery Specialist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 16, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

The dashboard spells out the everything necessary for a quick glance to see which areas we are hitting our goals and where we need to give more attention. It's easy to read and breaks things down in a way that is easy to understand.

**What do you dislike about Reputation?**

For my needs I don't see that it is missing anything.

**What problems is Reputation solving and how is that benefiting you?**

It allows me to know where we need more focus.

  ### 9. Efficient and easy way to manage online reputation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brianne G. | Communications Consultant V (lead), Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 19, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

I love that everything on the platform is intuitive and simple to access. The team that we work with is efficient at answering our questions and completing any requests we submit. Thank you for the spectacular customer service!

**What do you dislike about Reputation?**

It's difficult to track reviews when partnering with another platform (patient care experience has internal surveys that ask for external reviews but we have to manually match them).

**What problems is Reputation solving and how is that benefiting you?**

Rep.com is helpful because it acts as a single sign on to review and respond to online reviews in addition to generating anayltics and reports to track our performance.

**Official Response from Lauren McCutcheon:**

> Brianne, thank you for sharing your experience! We're glad you find Reputation intuitive and appreciate your kind words about our customer service—your feedback about tracking reviews will help us identify ways to improve the platform. Thank you for being a part of the Reputation Nation!

  ### 10. Quick chance to get key feedback.

**Rating:** 4.0/5.0 stars

**Reviewed by:** David A. I. | Executive Director, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 18, 2024

**What do you like best about Reputation?**

Reputation allows for easy communication between company and clients. We can ask for feedback through text or email quickly. The system then allows us to provide great feedback getting the best bang for our Google buck.

**What do you dislike about Reputation?**

No ability to provide URL or PDF after the survey is sent to provide additional details or share your review on Social platorms.

**What problems is Reputation solving and how is that benefiting you?**

Helps with responding quickly and easily to the reviews we get.  I appreciate that the system allows me to chose from a list of auto responses that helps us give a good response that is professional.

**Official Response from Lauren McCutcheon:**

> Thank you for your feedback! We're thrilled that Reputation streamlines communication and feedback collection for your team, helping you respond quickly and professionally to reviews. Your feedback about social sharing is super valuable - we'll pass it along to our development team for consideration. Thank you again for taking the time to leave a review, David!

  ### 11. Reputation Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 04, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

It's great having all reviews in one place, and I love being able to see the points that will increase our overall Reputation score (where to post, length of posts, etc). I love being able to respond to all of them so easily and the prompts are helpful if I have reviews that say the same sort of comment. I log in weekly to be sure they're all answered.

**What do you dislike about Reputation?**

There isn't anything I dislike about Reputation.com.

**What problems is Reputation solving and how is that benefiting you?**

A lot of property management systems have multiple sites you have to visit, but this is all in one. It saves time.

**Official Response from Lauren McCutcheon:**

> Thank you for your positive feedback! We're so glad to hear that Reputation helps streamline the review process for you by bringing everything into one place and offering helpful prompts for responding. It's great that you're able to easily manage and improve your reputation. If you ever need any further assistance or have any questions, our team is here to help. Keep up the great work!

  ### 12. My experience with Reputation has been great and love that that keep adding new features!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew I. | Social Media Specialist/Athletic Trainer , Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 06, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

I like the ability to respond to all of my reviews in one location and push out posts to all of my location pages at one time. I also like the detailed reports and performance analytics for social media and online reputation to see how each location is performing compared to local competition. I love that Reputation keeps adding new features for posting to social media and managing location listings. We recently added NPS surveys and re-engagement surveys, which have significantly increased the number of reviews we get online!

**What do you dislike about Reputation?**

I wish email notifications for survey responses provided more information about who submitted the review. For example, First and Last Name, Phone, Email, Location, etc.

**Recommendations to others considering Reputation:**

Reputation.com is a great tool to manage online listings, online reputation, and social media.

**What problems is Reputation solving and how is that benefiting you?**

Reputation is always working on adding new features. I have had the opportunity to meet and talk with some of their programmers to give feedback and ideas to make current features better or more user-friendly and share ideas that I have for new features in the future that I think would be helpful. They also offer webinars to talk about how to optimize your locations, reviews, and the new features.

  ### 13. Very user friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** jaymei b. | Senior Property Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

It's user friendly and easy to pull reports.

**What do you dislike about Reputation?**

I have not had any issues so far. So, I have no feedback on this section.

**What problems is Reputation solving and how is that benefiting you?**

It allows me as the manager to reach out to unsatisfied residents who may not have contacted me otherwise to address their concerns.

  ### 14. Easy to create surveys and great customer support

**Rating:** 3.0/5.0 stars

**Reviewed by:** Kate W. | Business Marketing Coordinator, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 04, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

The customer support is great and has been really helpful when I ask both general questions, and questions specific to our account.

**What do you dislike about Reputation?**

Difficulty with user bulk upload has been an issue since some surveys we have require data input.

**What problems is Reputation solving and how is that benefiting you?**

We are able to track feedback based off location which has been helpful for our Mortgage side of the bank.

**Official Response from Lauren McCutcheon:**

> Kate - thank you for your review! We're thrilled to hear that you've had a positive experience with our customer support team, and that Reputation is helping you track feedback by location. We understand that the user bulk upload has been an issue for you, and we apologize for the inconvenience. Our support team might be able to assist with this process, so please don't hesitate to reach out. We're here to help you make the most out of Reputation!









  ### 15. Cohesive and User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 18, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

My favorite feature of Reputation is the Calendar feature for scheduling posts. This helps me visually see how active my feeds will be for the month and can help me make decisions on when to schedule flexible posts.

**What do you dislike about Reputation?**

UI can be a little bit busy; maybe consolidating the left-hand toolbar a bit more could help simplify the use of the website

**What problems is Reputation solving and how is that benefiting you?**

Reputation helps show trends in our reviews and helps us analyze in what areas we excel and where we can improve.

**Official Response from Lauren McCutcheon:**

> Thank you for your thoughtful review! We're thrilled that the Calendar feature is helping you plan and visualize your content strategy effectively. Your feedback about the UI is valuable, and we’ll pass it along to our team, We're glad Reputation is providing insights to support your continued growth and improvement. Thank you again for sharing your experience!

  ### 16. Detailed Reporting and Quickly Updated

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan H. | Operations Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2024

**What do you like best about Reputation?**

Reputation takes the hassel of having to run multiple reports to find what colleagues are sending and receiving Google surveys to customer, away. The site makes it very easy to view in detail how and when surveys are being generated and helps showcase to me who is helping to get our business to stand out by contributing to our efforts to generate lead flow.

**What do you dislike about Reputation?**

I have yet to havea  downside to this program.

**What problems is Reputation solving and how is that benefiting you?**

Reputation is solving our need to depend on customers to have to go through all of the steps to find our google page and leave us a review, on the correct page. It mainstreams our location page directly to the customer so there can be no confusion.

  ### 17. A Five-Star Experience from Start to Finish!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annisten S. | Leasing & Live It Specialist, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 18, 2024

**What do you like best about Reputation?**

Reputation.com has truly exceeded my expectations by lifting the stress of gathering and scheduling posts on time. With their platform, I can easily carve out just a few minutes once a week to schedule my posts for the upcoming week. The feature that recommends the best times to post for optimal engagement is especially helpful, ensuring my content reaches the right audience at the right moment. I also want to highlight their excellent customer support, which has been responsive and helpful whenever I've had questions. I will definitely be continuing to use Reputation.com every week for social media, as it has made managing our online presence effortless and efficient!

**What do you dislike about Reputation?**

I found the AI-generated captions to be overly long.

**What problems is Reputation solving and how is that benefiting you?**

Reputation.com is helping us maintain a consistent posting schedule.

**Official Response from Lauren McCutcheon:**

> Annisten - it’s wonderful to hear how Reputation is helping you manage your social media more efficiently and relieving the stress of scheduling posts. The AI-generated captions feature sounds helpful, though I can understand how the length could be an issue. It’s great that customer support has also been responsive when you needed assistance. Thank you again for taking the time to leave this amazing review!

  ### 18. Evolving Tech with Potential

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 04, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

The technology is great. I really like the reporting tools, insights nd analytics. You can pull actionable data from almost anywhere in the platfrom. It is fairly user friendly interface and platform.

**What do you dislike about Reputation?**

The rushed and unorganized implementation process was very disconnected from the original sales experience. There is still opportuity for improvement on the integrations and implementations, but it seems they are actively workgin towards enhancing these areas. After a year we were finally issued a support rep, which was very helpful.

**What problems is Reputation solving and how is that benefiting you?**

Allowing more flexibility and customization in creating surveys and social media content.

  ### 19. Definitely a great tool but I think some tweaks should be made!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Joseph M. | General Sales Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 10, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

I think the analytics of the platform are great!  Being able to see what is positively impacting your reputation score as well as what is affecting your reputation score negatively is an easy and effective way for you to attack the problematic areas in real time.

**What do you dislike about Reputation?**

It seems that the system lags toward the end of the month. At the end of the month, we are typically trying to get every positive survey possible so that we can achieve our SSI and CSI goals for the month and a lot of the time the volume of surveys does not change our number at all.  When we are tracking throughout the month and the volume of surveys seems much less, the score seems to update immediately.

**What problems is Reputation solving and how is that benefiting you?**

It lets me know in real time where I am lacking and what areas I need to focus on in order to make my customer experience that much better.  I am found people are way more likely to speak their mind fully  when they are behind a computer screen so in many ways this is my only true way to gage my customer's full experience.

  ### 20. Easy to use review program.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brittany M. | Owner Loyalty Manager/Warranty Administrator , Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** October 22, 2024

**What do you like best about Reputation?**

Having the reviews from multiple sites show on the same site makes it so much more efficient. We dont miss a review now! Responding and closing out cases is an easy process and easy to teach to others.

**What do you dislike about Reputation?**

My only real frustration with Reputation is that the close out timeline doesnt take vacation, holidays or other closures into account.

**What problems is Reputation solving and how is that benefiting you?**

Reputation shows reviews from several sites. It is so much easier and effecient to have it all on one webpage where we can keep track of what we have responded to and what needs attention. Our rating score are great and climbing higher!

**Official Response from Lauren McCutcheon:**

> Brittany, thank you for your feedback! We're so happy to hear that having reviews in one place has made the process more efficient for you. We also appreciate your point about the close-out timeline not accounting for vacations or holidays. We’ll definitely take that into consideration for future updates to improve the user experience. Thank you again!

  ### 21. Reputation is an efficient way to get reviews.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 20, 2025

**What do you like best about Reputation?**

I like that reputation has everything right there as you log in. It automatically pre-populates the message and you just need to type in the information. This makes for a quick and easy review request.

**What do you dislike about Reputation?**

I cannot think of anything I don't like about reputation.

**What problems is Reputation solving and how is that benefiting you?**

It is solving our problem of getting feedback on our services. Now we are getting reviews back quickly to understand how to improve our services or what is working and doesn't need to change.

  ### 22. Very easy to use and motivating!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda W. | Leasing Professional, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** October 22, 2024

**What do you like best about Reputation?**

I love that all the information I need about my community's online reputation is right at my finger tips. I also love that there is a ranking system that motivates me competitatively.

**What do you dislike about Reputation?**

The social suite doesn't really work at my community. Stuff isn't populating onto our social media when posted or scheduled through Reputation.

**What problems is Reputation solving and how is that benefiting you?**

It lets me see all my reviews in one place and allows me to respond to them through reputation rather than having to go to each individual platform. It also lets me know what problems our community is facing and the feedback we are getting about it.

  ### 23. User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 06, 2024

**What do you like best about Reputation?**

We love how user friendly Reputation is for our properties. It's easy to manuever and offers a lot of tools and resources for us to recieve feedback from residents. We utilize the platform everyday going over reviews that have been submitted via google, yelp, apartments.com or any other platform for customers to leave review and feeback. It offers us the opportunity to provide better customer support and quick responses. Off all of the other platforms and properties integrated, reputation creates a one stop shop for to respond to all. It's also great to have the implementation of sending surveys or quick requests  in the software.

**What do you dislike about Reputation?**

There is quite a lot to learn because the platform offers so much but it's not necesarily a bad thing.

**What problems is Reputation solving and how is that benefiting you?**

Retrieving and responding to customer feedback.

**Official Response from Lauren McCutcheon:**

> Thank you so much for sharing your experience! We’re so happy to hear that Reputation is helping you manage reviews, surveys, and feedback all in one place. We understand that with all the features available, there’s a lot to learn, but we’re confident that it will continue to support your team in providing excellent customer service. Let us know if you ever need assistance!

  ### 24. All in one shop

**Rating:** 5.0/5.0 stars

**Reviewed by:** Werner K. | Community Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

I use reputation to manage all our social media. Very helpful for our property.

**What do you dislike about Reputation?**

Could be buggy at times. The premade templates sometimes don't load.

**What problems is Reputation solving and how is that benefiting you?**

All in one stop for all our social media needs. No need to go in different apps.

  ### 25. Reputation makes my job easier and provides me with insights into our opportunities and successes!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel W. | Founder, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 04, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

The reporting and Survey tools are amazing... using them beyond the review process. The AI integration has taken our responses to the next level.

**What do you dislike about Reputation?**

Not having the ability to create templates like we used to is a bit of a bummer... slows down the idea process.

**What problems is Reputation solving and how is that benefiting you?**

Making reporting easier and comprehensive. Quicker answers to questions.

**Official Response from Lauren McCutcheon:**

> Dan!!! Thank you so much for taking the time to leave us this feedback - it’s great to hear that the reporting and survey tools are helping you gain valuable insights beyond just reviews. We understand that not being able to send out bulk requests as easily may slow things down, and we appreciate you bringing that up. Your comments help us make continuous improvements, and we’ll keep this in mind as we explore future updates. Thank you again for taking the time to leave us a review! 


  ### 26. So Helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

Reputation has been so helpful in sending followup emails . It lets me know when someone has left a review, and on what platform.

**What do you dislike about Reputation?**

If someone presses on a platform, and then decides they don't want to leave a review on that platform it will still say that they reviewed on that platform.

**What problems is Reputation solving and how is that benefiting you?**

Reputation is solving our issue of not having new reviews. It is benefiting us by helping provide my residents with easy ways to provide a review.

  ### 27. New to Reputation, Loving!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexis C. | Client/Owner Loyalty Manager, Automotive, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** October 22, 2024

**What do you like best about Reputation?**

I love that it has all of the main information right up front, and it updates daily. I dont have to go searching for where we were last, I dont have to search too much for what needs improvement. Reputation has put all of the tools needed to see it in 4k.

**What do you dislike about Reputation?**

I dislike that the app doesnt have as many options as the website. I would like to see more options added later on.

**What problems is Reputation solving and how is that benefiting you?**

It keeps all reviews in one place, making it easier to track what needs to be worked on and how to better help customers.

  ### 28. Reputation is great, simply and easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grace M. | Community Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

I love that we can always identify our best and attempt to resolve any issue if they arise.

**What do you dislike about Reputation?**

I do not have anything I dislike. It works for us!

**What problems is Reputation solving and how is that benefiting you?**

It helps us resolve some issues with current and past residence

  ### 29. I use reputation on a daily basis.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christen M. | Leasing Agent, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

Social media pre-scheduling is my favorite part of reputation.com

**What do you dislike about Reputation?**

I have not found anything that I dislike about reputation so far. All seems to be great!

**What problems is Reputation solving and how is that benefiting you?**

-Social Media Planning and Scheduling
-Being able to respond to reviews directly through reputation.

  ### 30. MAKES IT EASY TO VIEW ALL YOUR REVIEWS ACCROS SEVERAL PLATFORMS IN ONE PLACE,

**Rating:** 5.0/5.0 stars

**Reviewed by:** Geoff W. | SERVICE MANAGER, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 19, 2025

**What do you like best about Reputation?**

HAVING ALL THE REVIEWS ON ONE PAGE. GOOGLE, DEALER RATER AND CARS.COM

**What do you dislike about Reputation?**

WISH I COULD SEARCH FOR KEY WORDS LIKE NAMES OF PEOPLE.

**What problems is Reputation solving and how is that benefiting you?**

IT MAKES IT EASIER TO FIND ALL THE REVIEWS FROM THE SITES WE WANT TO MONITOR.

  ### 31. Great platform to keep all reviews organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alyssa C. | Director of Communications and Community Engagement, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 08, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

I like that I can easily see our consolidated score and measure where we are to where we have been in past months. It's also easy to respond and close tickets in one click. It was also very easy for me to learn how to use when I started my new job.

**What do you dislike about Reputation?**

It is a bit hard to make sure spam reviews are not included in your overall score.

**What problems is Reputation solving and how is that benefiting you?**

They put all of our online reviews in one place, where it is easier to track and respond to them in a timely manner. Reputation also lets you create pre-decided responses to all the reviews so you don't have to put extra work into the responses.

  ### 32. Easy to use product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

Reputation is easy to use for all computer skill levels. They put all of our reviews in one place and make it very easy to reply to them each without needing access to each and every account. They are also very helpful in creating an easy to understand overall score of our community.

**What do you dislike about Reputation?**

I do not have anything I dislike about Reputation

**What problems is Reputation solving and how is that benefiting you?**

Reputation has consolidated our online reputation management into one dashboard over all review sites.

  ### 33. Brookline and Reputation.com

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2024

**What do you like best about Reputation?**

Being able to schedule social media posts in advance and edit them is helpful. Though I usually use Canva for that. Having all social media accounts tied to one place is amazing. And I love that fact that I can confirm the accuaraacy of out listings at a glance, I am looking forward to exlporing more features moving forward.

**What do you dislike about Reputation?**

It would be kind of nice to have notifications sent to our email when a review comes in so I can respond to them quicker, but to be completely honest I don't think I have been optomizing Reputation enough, I took a minute to look around in more detail and I feel that it is being underutilized as I just discovered so many new things!

**What problems is Reputation solving and how is that benefiting you?**

Reputation helps us manage our reviews and social media accounts. It is exremely helpful having all of that in one place. It is also being used initiate reviews by asking for them.

  ### 34. Excellent All In One System!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 07, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

It's so awesome to have all of our online reviews show up in one central location. No remembering passwords, or trying to remember where to go. The selection of responses are so helpful! I would absolutely recommend this product to anyone.

**What do you dislike about Reputation?**

There is a lot of information all kind of jumbled together. Would like it to be easier to see how to improve RepX score.

**What problems is Reputation solving and how is that benefiting you?**

We no longer forget to respond to reviews.

  ### 35. User Friendly Platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stacy C. | Director of Marketing Support & Services, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 22, 2025

**What do you like best about Reputation?**

Having all the reviews in one location and easily being able to respond.

**What do you dislike about Reputation?**

Credentials seem to have to be reloaded. Would like to have social listening as part of the package and not an extra fee.

**What problems is Reputation solving and how is that benefiting you?**

It helps us see what is being said about us in our markets.

  ### 36. Reputation Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marc H. | Assistant General Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 19, 2025

**What do you like best about Reputation?**

I love that we always have an insight into whats being said about our company.

**What do you dislike about Reputation?**

I cant think of anything. I think the system works very well.

**What problems is Reputation solving and how is that benefiting you?**

Knowing whats being said about our company.

  ### 37. Very Easy To Use and Gives a Very "Big Picture" Look at Your Online Reputation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 04, 2024

**What do you like best about Reputation?**

I like that it not only tracks your Manufacturer surveys, but also allows you to see how your business is performing on other sites, such as Google, Cars.com, etc..  I use it every day to check survey scores, and at least once a week to check all platforms. It makes it very easy and convenient to keep track of everything on one page rather than bouncing back and forth. I also like how it shows how you're performing across all platforms compared to industry average and top performers, so you can see exactly where you stand.

**What do you dislike about Reputation?**

Nothing that I have come across so far. Everything seems to work and integrate well.

**What problems is Reputation solving and how is that benefiting you?**

Keeping track of manufacturer surveys and managing online presence across all other platforms.

**Official Response from Lauren McCutcheon:**

> Thank you for your feedback! We're so glad to hear that Reputation helps you easily track your manufacturer surveys and manage your online presence across multiple platforms like Google and Cars.com. It’s great to know that you appreciate the convenience of having everything in one place and the ability to compare your performance to industry averages. Thank you again for being a part of the Reputation Nation!

  ### 38. Easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jamie P. | Assistant Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 23, 2025

**What do you like best about Reputation?**

Reputation is very helpful as far as seeing what people are saying about your business. website is very easy to navigate.

**What do you dislike about Reputation?**

I have not seen anything negative while using Reputation

**What problems is Reputation solving and how is that benefiting you?**

It shows us what areas our busness needs to improve, what people are saying about the property

  ### 39. FM of location

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Reputation?**

I like how I can see how the business is doing based on the reviews clients leave and how to better help them out and make better experiences each time

**What do you dislike about Reputation?**

I wish there was more training on how to navigate the website but that might be something our company has to do

**What problems is Reputation solving and how is that benefiting you?**

Seeing when we get negative reviews and being able to help those clients out in a better way

  ### 40. Reputation management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff S. | General Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 19, 2025

**What do you like best about Reputation?**

Easy process to control the flow of online reviews and send invites to current clients. I sign in every morning to stay up to date and never miss an opportunity to protect our reputation and assist a client.

**What do you dislike about Reputation?**

Would prefer acess to more review sites.

**What problems is Reputation solving and how is that benefiting you?**

Sending a review link to every client has helped us build a strong reputation online and made us aware of any growth opportunities within our processes.

  ### 41. Everything is easy to navigate, and respond to our clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** MARILU G. | Property Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 19, 2025

**What do you like best about Reputation?**

That I'm able to see all the review sites in 1 place

**What do you dislike about Reputation?**

Everything is perfect! Ease of Integration

**What problems is Reputation solving and how is that benefiting you?**

How our clients see our business, it allows us to respond all in 1 place

  ### 42. review management made easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Terra H. | Assistant Property Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 19, 2025

**What do you like best about Reputation?**

user-friendly, easy to navigate, never have issues with data syncin

**What do you dislike about Reputation?**

I do not have anything I dislike about Reputation.

**What problems is Reputation solving and how is that benefiting you?**

my main use is being able to respond to reviews and analyze the scores

  ### 43. It is a easy to use system I wish it was oriented a little different

**Rating:** 4.0/5.0 stars

**Reviewed by:** Austin A. | Operations Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 22, 2025

**What do you like best about Reputation?**

I like the ability to send review reqests by text to our customers

**What do you dislike about Reputation?**

I dont like the way the score drops so much for 1 bad review

**What problems is Reputation solving and how is that benefiting you?**

it give us the ability to send review reqeust directly to our customers and help them if needed

  ### 44. Marketing Op Assistant

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 20, 2025

**What do you like best about Reputation?**

The dashboard layout and ease of use, it also is very easy to log into and quickly which improves workflow.

**What do you dislike about Reputation?**

Sometimes when searching for properties with the filter drop down list won't reset without clicking all before you can search again, which is an extra 3 clicks that don't seem necessary.

**What problems is Reputation solving and how is that benefiting you?**

It is used to set property information about our properties to multiple key sites within one page.

  ### 45. Still No Change

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 05, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

I like that I have all of my companies media ready to accsses and I can pull reviews to make a post.

**What do you dislike about Reputation?**

I posted a review on Q1 and still have seen no change. The pictures still come out blurry when you are scrolling through Facebook and Instagram. I would love to see some change in this aspect so I can start using this platform correctly. My opinion of this web page is not going to change until that is fixed.

**What problems is Reputation solving and how is that benefiting you?**

Makes it so I have one place to post my social media content.

**Official Response from Lauren McCutcheon:**

> Thank you for your honest feedback. We're glad to hear that having all your media and reviews in one place is helpful for managing your social media content. We’re sorry to hear about the issue with photo quality on Facebook and Instagram. This isn’t the experience we aim to provide, and we’d love to look into this further to ensure your posts reflect the original quality. Please feel free to reach out to our support team—we're here to help!

  ### 46. Rep.com

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 22, 2025

**What do you like best about Reputation?**

AI generated captions and scheduling posts

**What do you dislike about Reputation?**

Sometimes my format size is right and is still won't let me post

**What problems is Reputation solving and how is that benefiting you?**

organizing all social media posts and reviews for our property

  ### 47. Great for Customer feedback!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

I like Reputation because it has scipts that you can send out to clients for feed back and reviews for your company with out having to type them by yourself. The scripts are very professional and easy to send out as you can add multiple emails at once to request reviews individually. A+!

**What do you dislike about Reputation?**

I have not found anything that I dislike yet.

**What problems is Reputation solving and how is that benefiting you?**

Requesting reviews with ease.

  ### 48. Best Reputation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heather H. | Lifestyle Coordinator, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2025

**What do you like best about Reputation?**

The ease of use. Great implementation and helpful customer support.

**What do you dislike about Reputation?**

I have found little to no downside in using Reputation.

**What problems is Reputation solving and how is that benefiting you?**

Integration of multiple sites at one time.

  ### 49. Great Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charles T. | Community Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 22, 2025

**What do you like best about Reputation?**

I love that everything is one place, I can reply to reviews and post of both social media platforms we currently use

**What do you dislike about Reputation?**

I have not really found something I dislike about Reptutation.com

**What problems is Reputation solving and how is that benefiting you?**

Coordinating social media posts and responding to reviews

  ### 50. Loving it.

**Rating:** 5.0/5.0 stars

**Reviewed by:** holly b. | Social Media Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 19, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reputation?**

I like how easy it is to use and how fast the support is.

**What do you dislike about Reputation?**

Sometimes it takes a while to load everything when I log in.

**What problems is Reputation solving and how is that benefiting you?**

It is helping me manage a mass amount of doctor listings fast and easily.

**Official Response from Lauren McCutcheon:**

> Holly, thank you for your feedback! We're glad to hear that Reputation is helping you manage your doctor listings efficiently, and we'll work on improving load times for an even better experience. We appreciate you taking the time to leave us a review & thank you for being a part of the Reputation Nation!


## Reputation Discussions
  - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes
  - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes
  - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote
  - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote
  - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote

- [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=6&section=pricing&secure%5Bexpires_at%5D=2026-09-04+18%3A57%3A36+-0500&secure%5Bsession_id%5D=24fd5a98-68dd-4372-bf15-49aedce3af52&secure%5Btoken%5D=7d75de5efb91dfaf49ee08ef542a9f7bb4ab2823fcb1bb1b91a477b2f16f9c53&format=llm_user)

## Reputation Features
**Additional Functionality**
- Customer Segmentation
- Conversion Tracking
- Post Scheduling
- Automated Scheduling
- Content Management
- Campaign Planning
- Content Library
- Multi-Channel Management
- Campaign Management
- Trend Analysis
- Drag & Drop
- Activity Dashboard
- Customizable Reports
- Multi-Channel Marketing
- Social Promotion
- Data Import/Export
- Contact Management
- Social Media Monitoring
- A/B Testing
- Generative AI
- Customizable Branding
- Email Marketing
- Automated Publishing
- Image Library
- AI Copilot
- Tagging
- Campaign Analytics
- Reporting/Analytics
- Keyword Filtering
- Customizable Templates
- Real-Time Data
- Workflow Management
- Calendar Management
- Data Visualization
- Multi-Campaign
- Social Media Integration
- Multi-Account Management
- Commenting/Notes
- Engagement Tracking
- Third-Party Integrations
- Performance Metrics
- Click Tracking

**Social Analytics**
- Competitor Analysis
- Follower Analysis
- Post Performance
- Paid Campaign Tracking
- Attribution
- Hashtag Analytics
- Sentiment Analysis
- Lead Attribution
- Real-Time Analytics
- Visual Analytics
- Reporting/Analytics
- Campaign Analytics
- Keyword Tracking
- Influencer Tracking
- Activity Tracking
- Engagement Tracking
- Trend Analysis

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media Integration
- Dashboards and Reporting
- Web Traffic Reporting
- Conversion Tracking
- Click Tracking
- Pageview Tracking
- Content Management
- Advertising Management
- Campaign Management
- Link Management
- Listing Management
- SEO Management
- Reviews Management

**Platform Basics**
- Centralized Platform
- Web Tracking
- Activity Tracking
- Keyword Tracking
- Engagement Tracking

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation
- Image Library

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Monitoring & Listening**
- Social Measurement
- Influencer Identification
- Brand Monitoring
- Keyword Tracking
- Trend Analysis
- Competitor Analysis
- Social Media Monitoring
- Competitor Monitoring
- Hashtag Tracking
- Engagement Tracking
- Activity Tracking
- Influencer Tracking
- Impact Measurement

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction
- Multi-Language

**Agentic AI - Competitive Intelligence**
- Autonomous Task Execution

**Agentic AI - Social Media Listening Tools**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- Third-Party Integration
- Social Media Integration

**Additional Functionality**
- Reminders
- Review Monitoring
- Email Reminders
- Monitoring
- Performance Metrics
- Surveys & Feedback
- Activity Tracking
- Data Import/Export
- Review Notification
- Reporting & Statistics
- Feedback Management
- AI Copilot
- Real-Time Analytics
- Survey/Poll Management
- Activity Dashboard
- SMS Messaging
- CRM
- Visual Analytics
- Purchasing & Receiving
- Real-Time Notifications
- Customizable Reports
- Response Management
- Customizable Branding
- SEO Management
- Engagement Tracking
- Review Badge Management
- Negative Feedback Management
- Social Sharing
- Real-Time Data
- Dashboard
- Communication Management
- Sentiment Analysis
- Alerts/Notifications
- Customizable Templates
- Commenting/Notes
- Template Management
- Customer Experience Management
- Social Promotion
- Campaign Management
- Email Management
- Review Request
- Multi-Location
- Multi-Channel Campaigns
- Chat/Messaging

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Multi-Account Management
- Social Ads
- Campaign Planning
- Hashtag Capabilites
- Multi-Campaign
- Customer Engagement
- Automated Publishing
- Real-Time Analytics

**Reports & Dashboards**
- Report Customizability
- Report Exporting
- Scalability
- White Label
- Customizable Reports

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Process**
- Mentions
- Tickets
- Macros

**Performance**
- Real-Time Updates
- Analytics

**Platform Data**
- Product Details
- Customer Feedback & Reviews
- Channel Acquisition

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Data Management & Analysis**
- Sentiment Analysis
- Social Reporting
- Alerts and Notifications
- Advanced Data Filtering

**Additional Functionality**
- Negative Feedback Management
- Dashboard
- Audience Analytics
- Multi-Account Management
- API
- Collaboration Tools
- AI Copilot
- Data Import/Export
- Data Visualization
- Audience Engagement
- Content Publishing Options
- Content Discovery
- Generative AI
- Performance Metrics
- Natural Language Processing
- Optical Character Recognition
- Campaign Analytics
- Multi-Language
- Multi-Channel Data Collection
- Reporting/Analytics
- Audience Targeting
- Commenting/Notes
- Approval Process Control
- Content Library
- Reporting & Statistics
- Social Promotion
- Real-Time Analytics
- Customer Engagement
- Automated Publishing
- Benchmarking
- Boolean Search
- Tagging
- Visual Analytics
- Access Controls/Permissions
- Reputation Management
- Social Listening
- Social Advertising
- Customizable Reports
- Campaign Management
- Content Management
- Workflow Management

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Social Media Integration
- Third-Party Integrations

**Agentic AI - Social Media Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Social Media Integration
- Third-Party Integrations

**Additional Functionality**
- AI Copilot
- Geo Rankings
- Landing Pages/Web Forms
- Localization Automation
- Bounce Rate Analysis
- Keyword Research Tools
- SEO Audit
- Campaign Analytics
- Generative AI
- Reporting/Analytics
- Backlink Monitoring
- Trend Analysis
- Alerts/Notifications
- Multi-Language
- Third-Party Integration
- Performance Metrics
- Competitive Analysis
- Multi-Location

**Additional Functionality**
- Generative AI
- Benchmarking
- Content Library
- Charting
- Dashboard
- Multi-Channel Management
- Dashboard Creation
- AI Copilot
- Automated Scheduling
- Multi-Channel Data Collection
- Activity Dashboard
- Performance Metrics
- Calendar Management
- Commenting/Notes
- Social Media Monitoring
- Workflow Management
- Post Scheduling
- @mentions
- Multi-Channel Marketing
- Tagging
- Data Import/Export
- Data Visualization
- Monitoring
- Access Controls/Permissions
- Competitor Monitoring
- Search/Filter
- Customizable Branding
- Real-Time Data
- Real-Time Monitoring
- Social Promotion
- Social Advertising
- Content Management
- Reporting & Statistics
- Real-Time Reporting
- Campaign Scheduling
- Social Performance Management
- Campaign Management
- API

**Additional Functionality**
- Customizable Reports
- Campaign Management
- Customizable Branding
- Social Advertising
- Filtering
- Approval Process Control
- Keyword Tracking
- Tagging
- Activity Dashboard
- Calendar Management
- Workflow Management
- Post Scheduling
- Alerts/Notifications
- Trend Analysis
- API
- Data Visualization
- Sentiment Analysis
- AI Copilot
- Social Promotion
- @mentions
- Social Media Monitoring
- Generative AI
- Engagement Tracking
- Collaboration Tools
- Brand Tracking
- Drag & Drop
- Commenting/Notes
- Content Management
- Template Management

**Insight**
- Surveys
- Reporting
- Help Desk

**Platform Reporting**
- Customizable Dashboard
- Benchmark Reporting
- Multiple Data Sources
- Web Traffic Reporting

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Real-Time Data
- Monitoring
- Campaign Analytics
- Customizable Reports
- Customer Profiles
- Campaign Management
- Generative AI
- Mobile Alerts
- Trend Analysis
- Data Visualization
- Forecasting
- Benchmarking
- Search/Filter
- AI Copilot
- Customer Segmentation
- Real Time Comparisons
- Website Monitoring
- Tagging
- Data Import/Export
- SEO Management
- Performance Metrics
- Reporting/Analytics
- Social Media Integration
- Third-Party Integrations
- Competitive Analysis
- Customizable Templates
- API
- Social Media Monitoring
- Real-Time Analytics
- Alerts/Notifications
- Sentiment Analysis
- Cost Analysis
- Custom Pricing Rules
- Discount Management
- Profitability Analysis
- Repricing engine
- Scenario Planning
- Dynamic Pricing
- Strategic Planning
- Multi-Currency
- Market Data Analysis
- Product Data Management
- Pricing Analytics
- Product Catalog
- Promotions Management
- Price List Management
- Automatic Adjustments
- Predictive Pricing Models
- Competitor Monitoring

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**In-House Management**
- Team Workflow

**Display Options**
- Badges
- Widgets
- Third-Party Integrations
- Marketing
- Social Media Integration
- Website Integration

**Generative AI**
- AI Text Generation
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

## Top Reputation Alternatives
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