--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2469 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users highlight the **ease of use** of Reputation, praising its simplicity and effectiveness in managing customer interactions. (103 reviews) - Users appreciate the **easy SMS review requests** and user-friendly mobile app for managing customer feedback efficiently. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, enhancing review management and providing insightful data for improvements. (79 reviews) - Users value the **centralized review management** feature of Reputation, enhancing efficiency and oversight across multiple platforms. (69 reviews) - Users appreciate the **centralized management** of responses, enhancing efficiency and ease of use for customer feedback. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users notice **improvement needed** in report customization and integration processes affecting overall user experience and functionality. (25 reviews) - Users express frustration with **reporting issues** , particularly around the inability to resend surveys after email corrections. (21 reviews) - Users express frustration with the **survey email issues** that hinder feedback collection and complicate review management. (21 reviews) - Users find the **missing features** of Reputation limiting, particularly in areas like social media management and template creation. (18 reviews) - Users are frustrated with the **scoring issues** related to unclear calculations and impact of review duration on scores. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. A Reputation Fan for over 6 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin M. | Lease-Up Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** The tips and suggestions for boosting your score. I also love that it integrates with so many platforms providing place to check and respond to reviews and surveys. **What do you dislike about Reputation?** It seems to integrate with a lot more platforms that it used to which is very nice. **What problems is Reputation solving and how is that benefiting you?** It gives us one platform to review and respond to reviews from all over the internet. It also gives suggestions for how to boost your score. It's a very easy and navigatable platform to use. ### 2. It's very user friendly for residents and staff. **Rating:** 5.0/5.0 stars **Reviewed by:** jaymie b. | Senior Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Everything is one place on one platform. **What do you dislike about Reputation?** I haven't come across any issues. No feedback on this at this time. **What problems is Reputation solving and how is that benefiting you?** Surveys and resident feedback. ### 3. Great company for responding to reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** saves me time by answering reviews and keeping posts up to date **What do you dislike about Reputation?** should be able to answer more of the negative reviews **What problems is Reputation solving and how is that benefiting you?** saves time ### 4. Reputation = Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jared E. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Reputation?** The features and data repots they offer are exactly what I need to help me achieve better and higher rated reviews than eever before! **What do you dislike about Reputation?** I feel like I have discrepencies on the ammount of reviews I receive on cartain websites (Facebook). I have people leave reviews on facebook all the time, but some don't seem to produce on Reputation. **What problems is Reputation solving and how is that benefiting you?** My biggest issue I had before Reputation, was being able to see all of my store reviews at once. This service definatly streamlines my process in viewing my social media reviews and also what I an do to help improve my score! ### 5. Helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Reputation?** Prompts for replying to reviews, easy to navigate **What do you dislike about Reputation?** Takes a while for reviews to show up to respond to **What problems is Reputation solving and how is that benefiting you?** Helping to respond to revies **Official Response from Lauren McCutcheon:** > Thank you for your feedback. We’re glad to hear you find the prompts helpful and the platform easy to navigate. We appreciate your patience with the review sync time, and we’re always working to make this faster. Thanks for being part of the Reputation nation! ### 6. Perfect for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Giselle E. | MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Reputation?** Getting to know exactly what customers is thinking of their visit **What do you dislike about Reputation?** 1 bad review affects how hard you worked to get your score up **What problems is Reputation solving and how is that benefiting you?** Arranging how to operate and getting feedback **Official Response from Lauren McCutcheon:** > Giselle, thank you for your thoughtful review! We’re glad to hear that Reputation helps you gain valuable insights into customer feedback. We understand that one negative review can be disheartening, but we’re here to support you in continuing to improve your overall score. Your feedback is important to us, so thank you for sharing these insights. ### 7. Positive Review for Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** Reputation has a great platform that is easy to use and the functionality is excellent. It's a fantastic tool for scheduling your social media calendar. Highly recommended! **What do you dislike about Reputation?** If you stay on the same page for too long when creating a post, you have to referesh due to a glitch in their system **What problems is Reputation solving and how is that benefiting you?** t's a fantastic tool for scheduling your social media calendar **Official Response from Lauren McCutcheon:** > Thank you for your positive review! We're glad to hear that you find Reputation's platform easy to use and the social media scheduling feature so helpful. We appreciate your feedback about the glitch when staying on the same page for too long, and we'll work on improving that experience. Thanks for recommending us and being a part of the Reputation Nation! ### 8. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Francisca R. | account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** I like how you can respond in the platform. **What do you dislike about Reputation?** I don't like can't hide the widget reviews. **What problems is Reputation solving and how is that benefiting you?** Helping businesses respond quickly to reviews ### 9. Great Tool to Grow Your Business **Rating:** 4.5/5.0 stars **Reviewed by:** Linda S. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Reputation?** Most helpful aspect of Reputatin is the reporting which is key to showing the value reputaiton.com platform brings. **What do you dislike about Reputation?** What I like least is the mobile applicaiton as it is limited in is function and data views. **What problems is Reputation solving and how is that benefiting you?** The biggest problem Reputaiton is solving is making it easy for our Franchise Owners and Staff to ask for Reviews through Quick Request and feel more comforatble in that process. The Reputaiton platform also makes it convenient to respond to new reviews to improve the client engagment and online reputaiton. ### 10. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** Reputation has been a great source for our residents and prospects to give us feedback on our customer service. **What do you dislike about Reputation?** I have not run into any downsides yet. Good so far. **What problems is Reputation solving and how is that benefiting you?** It is providing us with experience feedback which can give us insight on areas of improvement. ### 11. Love the easy flow of Rep.com **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn J. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** That we can respond to ALL reviews from multiple sites. **What do you dislike about Reputation?** The social suite can be a bit confusing at times. **What problems is Reputation solving and how is that benefiting you?** No real "business" problems. **Official Response from Lauren McCutcheon:** > Thank you for sharing your feedback! We're happy to hear that Reputation helps streamline your review management across multiple sites. We understand that the social suite can sometimes be a bit tricky, and we appreciate you sharing your experience. Thank you! ### 12. REPUTATION IS VERY EASY TO USE. I LIKE THAT WE ADDED SOCIAL MEDIA. **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy S. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Reputation?** SOCIAL MEDIA AND THE EMAILS DIRECTLY TO ME. **What do you dislike about Reputation?** SOMETIMES IT'S HARD TO FIND THE THINGS IM LOOKING FOR. **What problems is Reputation solving and how is that benefiting you?** OUR RELATIONSHIPS WITH OUR RESIDENTS. **Official Response from Lauren McCutcheon:** > Thank you for your feedback, Tracy! We're so glad to hear that Reputation has been easy to use and that the social media and email features are beneficial for you. We appreciate your input about navigating the platform and will work to make it even more intuitive. It's great to know that Reputation is helping strengthen your relationships with residents! ### 13. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Reputation?** Let's you see the reviews quickly. The options are a plus. **What do you dislike about Reputation?** There is nothing to dislike. Everything is good. **What problems is Reputation solving and how is that benefiting you?** No problems so far. ### 14. Easiest Way to Post **Rating:** 5.0/5.0 stars **Reviewed by:** Macy S. | Leasing Professional, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Reputation?** Reputation makes posting on social media platforms so quick and easy. I love the calendar feature and being able to schedule posts in advance. **What do you dislike about Reputation?** Sometimes the photos you are trying to post, the photo will get cut off. **What problems is Reputation solving and how is that benefiting you?** Reputation makes posting on multiple platforms quicker and easier. ### 15. great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Reputation?** easy, and organized to navigate through website **What do you dislike about Reputation?** There is nothing that comes to mind. I wish we could resend the reputation csi survey to customer that accidently delete it. the option to send survey is nice but it only does it through google. **What problems is Reputation solving and how is that benefiting you?** sending surveys to customers to fill out. when customer fill out surveys it reflects good on the dealership **Official Response from Lauren McCutcheon:** > Thank you for the positive feedback! We're happy to hear that the navigation is working well for you. We understand your desire for the option to resend surveys, especially when customers accidentally delete them. It's a great suggestion, and we’ll keep it in mind as we continue to improve our platform. Thank you again for taking the time! ### 16. Special shoutout to The Sales and Service dept. **Rating:** 5.0/5.0 stars **Reviewed by:** Omandi M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** It allow us to have a digital customer experiece and its instantaneous. **What do you dislike about Reputation?** This is a good question, now even though we don't use it much in my dept, but have direct communication with my customer relations manager makes me jealous. **What problems is Reputation solving and how is that benefiting you?** Our service dept benefits tremendously on this tool, now we working on getting reputation management link to our facebook page and that will be a game changer. ### 17. Easy UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Reputation?** I primarily use it for reviewing and monitoring our third party review generation. The pre-created reports are wonderful and so helpful to bring all into one place. **What do you dislike about Reputation?** Nothing of note to share. I really enjoy it. **What problems is Reputation solving and how is that benefiting you?** One location to monitor our review and reputation management ### 18. Love this site **Rating:** 5.0/5.0 stars **Reviewed by:** TRACI M. | Customer Retention Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** I think this is the quickest and most accurate form of sending out surveys. It covers both email and sms. It truly is the quickest and easiest route to take to send of daily surveys. **What do you dislike about Reputation?** I wish there was a way to filter by salesperson name. Instead of having to scroll through all the reviews. **What problems is Reputation solving and how is that benefiting you?** It allows us to send out surveys quickly. The customers feed back is something I use to improve the next interaction. ### 19. Great Product, Lots of Features, Awesome Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aiko R. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Reputation?** Reputation allows us to streamline the management of our listings, send patient satisfaction surveys, and request reviews all in one convenient platform. It's user-friendly and offers numerous features. Plus, there's an online chat available for immediate assistance, and our Customer Success Manager, Candise, provides excellent support. **What do you dislike about Reputation?** I've been using Reputation for over three years, and overall, I have no major complaints. **What problems is Reputation solving and how is that benefiting you?** Having multiple locations across various states, Reputation proves invaluable in managing our listings efficiently and ensuring accuracy of information. Plus, it provides our managers and leadership team with real-time alerts, notifications, and reports, allowing them to monitor their locations' performance seamlessly. The platform offers comprehensive insights into all our markets digitally and through patient experince. ### 20. Easy Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick P. | Collision Centre Accounts Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** The platform has made it easier for us to understand our customer's points of view while also allowing us to track our review history, allowing us to see where our room for improvements are! **What do you dislike about Reputation?** The platform's only downside that I can think of is that there is no option that I can find for automatically generated replies to reviews. **What problems is Reputation solving and how is that benefiting you?** The platform is helping us stay engaged with our customer base after the repairs are completed. ### 21. Not bad **Rating:** 3.0/5.0 stars **Reviewed by:** Raelynn H. | Senior Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** Love that I can respond to all of my reviews in one place! It makes my life easier! **What do you dislike about Reputation?** Once thing I absolutely dislike is the fact that our score can drop over items that are inaccruate or how we can not get certain points as we are not apart of those plateforms. **What problems is Reputation solving and how is that benefiting you?** Makes it easier to reply to residents as soon as they review. ### 22. Quick and Easy Platform to Answer Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Reputation?** Reputation provides a quick, easy, and efficient way to answer all incoming reviews in one platform. I'm able to answer quick pulse surveys, as well as website reviews, all on the same website and throughout the day. I appreciate the immediate notifications of reviews received and the notifications of tickets having been opened on a review/survey that may need more attention. Customer support was quick to help me reconnect our Google account. **What do you dislike about Reputation?** Nothing that I can immediately think of. **What problems is Reputation solving and how is that benefiting you?** Reputation allows us one go-to platform to answer all of our reviews and surveys, saving us having to go to multiple different sources (Google, DealerRater, CarFax, Facebook, etc) to answer. It's a one-stop shop that is easy to use and efficient. ### 23. We love Reputation! **Rating:** 5.0/5.0 stars **Reviewed by:** alli m. | Leasing Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Reputation?** An all in one program that allows you to track multiple social sites at once!! Everything should be this easy. **What do you dislike about Reputation?** Our only critique would be the 30 day turn around impact socre when we recieve reviews. **What problems is Reputation solving and how is that benefiting you?** Tracking our reviews and post!! Keeping us on top of our game when it comes to Social Media, and Marketing. **Official Response from Lauren McCutcheon:** > Thank you for the love, Alli 🌟 We're thrilled to hear that Reputation simplifies your social media and review tracking, helping you stay ahead in marketing and engagement. We appreciate your feedback about the 30-day turnaround impact score—it’s valuable insights like these that help us improve. ### 24. Great for multi-location management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Reputation?** Reputation is great for multi-location management. It makes it easier to schedule social and manage reviews all in one place. **What do you dislike about Reputation?** There have been a lot of bugs recently with their products and support is slow to fix them. **Recommendations to others considering Reputation:** Start working with Reputation now! You won't regret it. **What problems is Reputation solving and how is that benefiting you?** Reputation makes it easy to manage multiple locations by having everything all in one place. **Official Response from Lauren McCutcheon:** > Thank you for your honest feedback! We’re thrilled to hear that Reputation has simplified your multi-location management and centralized your social scheduling and reviews. We apologize for any recent issues you’ve experienced with support, and we’re actively working to improve response times. Your recommendation means a lot to us—thank you for trusting Reputation! ### 25. It is nice having all your reviews in one area and being notified they are coming in right away. **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha V. | District Manager for Residential, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** Being able to monitor all my properties I oversee in multi-family in one area. We also just pushed out surveys, which have been great and eye-opening on areas we need to be stronger in. **What do you dislike about Reputation?** I would like follow-up notifications when an employee hasn't responded to a review promptly. Ours is set up for 24 hours. I would also like to be notified that I need to approve a review for one of my sites. **What problems is Reputation solving and how is that benefiting you?** Creating an area to post on social media for all platforms makes it faster and less time-consuming. Monitoring all reviews and creating a better customer experience. ### 26. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** Reputation is a one stop place for all reviews. It's easy to use, makes it easy to keep track and respond to reviews in a timely fashion. **What do you dislike about Reputation?** Score takes a while to build, which can be challenging during the lease up phase of a community. **What problems is Reputation solving and how is that benefiting you?** Provides a one place stop to manage your reviews. **Official Response from Lauren McCutcheon:** > Thank you for your feedback! We're glad to hear that Reputation has been a helpful tool for managing and responding to reviews in one place. We understand that building a score can take time,, but we're confident that as your reviews grow, so will your Rep Score. We appreciate you sharing your experience with us!! ### 27. Fantastic Platform That Makes Review Management Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Amy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Reputation?** Reputation has been a fantastic asset to our tech stack as a marketing agency. We use it daily to check in on reviews for our clients across all of their business locations. It makes review management easy and a quick daily task rather than a tedious one. I love being able to respond to reviews right within the platform and see metrics such as reputation score, percentage of reviews responded vs unresponded, etc. Highly recommend to any marketing team or agency that is looking to streamline review management for businesses with multiple locations! **What do you dislike about Reputation?** Something to recommend would be an integration with AI to automatically draft suggested responses to reviews. That would make our life so much easier and would be a great addition to the platform. Additionally, it would be nice to have an integration with Yelp so that we don't have to check our Yelp reviews separately and could do so within Reputation.com. Finally, it would be preferred to be able to add new business listings and account users directly within the interface, rather than having to contact support to add these. This used to be a feature but then was removed, which adds extra steps for our team and decreases efficiency. We'd love if you could bring back the feature to add these things ourselves. **What problems is Reputation solving and how is that benefiting you?** Reputation solves the problem of managing the reviews of 20+ business locations across all review platforms. It makes us so much more efficient and productive. ### 28. Reputation Within Our Company and Property **Rating:** 5.0/5.0 stars **Reviewed by:** Randie S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Reputation?** Reputation is very user friendly and I love that everything is one spot - from google reviews to social media reviews, questions about the website. It has always been a great tool! Transfering to using Reputation was great and did not have any issues with learning how to navigate it. There is great support received when we are not sure on how something works. I use repuation at least once a week if not more. The features of Reputation are amazing - I love that you can respond right from the site and not having to go elsewhere. Reputation has been very user friendly with my company and great resource to track traffic and interactions with potential residents. **What do you dislike about Reputation?** I dislike that I do not always get teh notifications of a message etc - but this could be the way that it is set up within my company. **What problems is Reputation solving and how is that benefiting you?** They are helping with being able to respond to potential prospects and getting information out there. ### 29. Reputation Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Reputation?** Easy to navigate, respond and view reports to send out to our teams. Reputation Support has also improved greatly over time and appreciate the timeliness in responses when I have a question or issue with the platform. **What do you dislike about Reputation?** It would be great if I can save my own templates with the suggested opening and closing templates to respond to reviews. Also, it would be nice if the reviews can be split between 1, 2, 3, 4, and 5 star reviews rather than just Negative, Neutral, and Positive. It takes too long to export the file to find out how many 5 star reviews we have per store when we are looking at how many 5 star reviews we have of ALL TIME and counting through Excel. Our stores use this for Marketing purposes on how 5-star Google reviews we have. **What problems is Reputation solving and how is that benefiting you?** We have issues sometimes with Credentials not being valid, or we have to reset our links in order for the reviews to show up in Reputation. ### 30. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** I like how easy it is to use. I use it everyday. **What do you dislike about Reputation?** I wish it was easier to build our score. **What problems is Reputation solving and how is that benefiting you?** We are finding common factors in customer experiences; good and bad. We are then able to use that to improve and to show recognition where needed. **Official Response from Lauren McCutcheon:** > Thank you for sharing your experience with Reputation! We're thrilled to hear that the platform is helping you improve customer experiences and recognize your team's efforts. We appreciate your feedback on building your score and will continue working to enhance that experience. ### 31. Great Product would highly recomend **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison R. | Leasing and Marketing manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Reputation?** The Interface is very easy to navigate. All the information I need is easily available when I need it. The insights to why the RepX score increased or decreased are very helpful in determining where we could improve. **What do you dislike about Reputation?** I do not have much negative to say. The one very minor inconvenience is that I will get an email notification regarding a review before it is in the unresponded section. Again a very minor inconvenience. **What problems is Reputation solving and how is that benefiting you?** It assists in tracking the reputation of the business and tracking all of our reviews from multiple different sources (google, maps, etc) It is also helpful in providing insights into our social media engagement. ### 32. Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Reputation?** The customer service team at Reputation.com is top notch. They are responsive and offer tremendous guidence in maximizing the value of our Reputation account. The system is user friendly and can truly be customizxed to meet the specific needs of your business. There is a nice level of subject matter expeertise that cqan be tapped into as well. **What do you dislike about Reputation?** I haven't found one drawback to utilizing Reputation to get the results we are looking for. **What problems is Reputation solving and how is that benefiting you?** Being a multiple location, multi-specialty practice, Reputation is great for helping us to identify trends early in the process. If we identify problems early we cqan work to fix the problem quickly before it has the opportunitry to become ingrained in the day to day operation. Reputation also provides the opportunity to identify team members that deserve recognation for provideing excellent customer serevice. ### 33. Great tool for managing Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Reputation?** I like the simple platform and layout. The reputation score is a great tool to know where you stand and I love being contacted about my reviews so I can share that with my employees who made it happen or know where we can improve. The surveys are great and I love how they are automated. **What do you dislike about Reputation?** I do not have any criticism of the platform at this time. It is working as I need it. I would maybe like more options for why a ticket was made when I am closing a ticket so the reasons match more closely with what actually happened. **What problems is Reputation solving and how is that benefiting you?** It gives an all-in-one place to see how we are doing socially, engaging our residents and prospects, feedback from our residents and prospects and other information that is critical to running our business. ### 34. Easy and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** Ease of Use and Number of Features. This allows for user friendly abilities for customer. **What do you dislike about Reputation?** I have not found or experienced a downside to reputation at this time. **What problems is Reputation solving and how is that benefiting you?** Repuation makes it convenient for our customers to leave reviews ### 35. simple and easy to navigate. **Rating:** 3.5/5.0 stars **Reviewed by:** santi k. | sales consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** It is easy for a first-time user, with multiple features to cycle through. Tends to be used at least once a week, if not more. **What do you dislike about Reputation?** There are no downsides; it's a well-rounded application. **What problems is Reputation solving and how is that benefiting you?** It assists in monitoring all reviews and emphasizes the negative ones to identify areas for improvement. **Official Response from Lauren McCutcheon:** > Santi, thank you for your review! We're thrilled to hear that you find Reputation easy to navigate and that it’s helping you keep track of reviews efficiently. It’s great that the platform is assisting you in identifying areas for improvement through the highlighting of negative reviews. We’re also happy to hear that you’ve been using it regularly. Thank you again for being a part of the Reputation Nation! ### 36. I love that it allows us to respond to our customers feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Reputation?** You get to connect with your customers and see what they think about you and what areas our department needs coaching **What do you dislike about Reputation?** I dont think I have a dislike. I have it on my desktop and through my phone **What problems is Reputation solving and how is that benefiting you?** You get to connect with your customers and see what they think about you and what areas our department needs coaching ### 37. Great sales, good people and product **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda S. | Director of Lifestyle and Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Reputation?** The sales person, Eric was really on top of it. Far better and more inforamtive than any other demo we recieved from their competitors. **What do you dislike about Reputation?** The Yardi integration has been a little behind but overall it's still gone well and Connor our transition specialist has been really helpful. **What problems is Reputation solving and how is that benefiting you?** We were able to replace to seperate software programs with Reputation.com, saving our company money and creating efficency in the process. ### 38. Positive Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** Customer service and problem solving.... **What do you dislike about Reputation?** Not very user friendly at first......... **What problems is Reputation solving and how is that benefiting you?** I use Reputation for local listing management and online review management, and Reputation has been a great one-stop-shop to handle any updates and to track how our stores are performing from a review standpoint. **Official Response from Lauren McCutcheon:** > It's great to hear that Reputation has been a valuable tool for local listing management and online reviews! We understand that the learning curve can be a bit challenging at first, but we’re glad the customer service and problem-solving aspects have been helping you along the way. Your feedback is always helpful for improving the experience! ### 39. One place for all! **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa K. | Service Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Reputation?** Reputation is an amazing site! It has everything you need all in one spot to be able to keep up with our companies reviews across all platforms. It is also nice to see how we compare to others in our area. **What do you dislike about Reputation?** Nothing at this time from my end of use. **What problems is Reputation solving and how is that benefiting you?** It is helping us see our weak points from the consumers view and where we need to grow. ### 40. Easy to use and maintain! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** Tailored responses to reviews and ease of use. Also like the user support and trainings! Easy to roll out and get teams logged in daily. They have a ton of other features and it was really easy to get my team on-board! **What do you dislike about Reputation?** Can be intimidating for first time users. **What problems is Reputation solving and how is that benefiting you?** We are able to quickly respond to positive and negative reviews allowing us to provide a better customer experience. ### 41. very simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Dima . | service writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Reputation?** i like that the data can be seen very simply or in detail if you choose too **What do you dislike about Reputation?** i dont like how quickly it logs me out and i have to relogin otherwise i have no dislikes about reputation! **What problems is Reputation solving and how is that benefiting you?** it is letting me know if customers were un happy wither there service **Official Response from Lauren McCutcheon:** > Dima, thank you for your feedback! We're glad to hear that the simplicity and detailed data views are working well for you. We understand that frequent logins can be a bit frustrating, and we appreciate you pointing that out—it's something we can look into improving. We're also happy that Reputation is helping you monitor customer satisfaction and identify areas for improvement! ### 42. Everything at your fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Henry F. | Director of Resident Concierge Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** Reputation.com puts everything together. It makes posting to Instagram and Facebook a breeze. The calendar lets you know when you have posted and lets you plan your posts in advance. You can plan your whole month of posts in one afternoon. Being able to respond to reviews and see where your energies should be spent for future reviews is extremely helpful. **What do you dislike about Reputation?** I always check to make sure my posts are validated, yet sometimes they fail to post. **What problems is Reputation solving and how is that benefiting you?** Reputation is making it easier to analyze our ORa scores and shows us where we need to improve. ### 43. Mostly Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Reputation?** There are many different categories to look at data from many perspectives. almost any information that you need, there is a way to find it **What do you dislike about Reputation?** There seems to be a delay in reporting the information. A live view/ insights would help to improve our score. I wish I could gain a better understand of how the algorithm works **What problems is Reputation solving and how is that benefiting you?** Our score is going up and we have the opportunity to resolve issues with our clients ### 44. Room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff R. | Parts & Service Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Reputation?** Dashboard gives quick easy access to current scores although it tends to lag when updating (number of surveys will change before score will update). **What do you dislike about Reputation?** It's too difficult to access prior survey periods. Scores tend to lag when updating on the dashboard.Does not separate SSI surveys from CSI surveys. **What problems is Reputation solving and how is that benefiting you?** Unfortunatley Reputation and tools like them are used by companies as penalties instead of tools for improving their game. If we expect all of our clientelle to continually rate their experience as perfect or near perfect, then how are we ever going to grow and get better? ### 45. EASY TO NAVIGATE **Rating:** 5.0/5.0 stars **Reviewed by:** Lisbell T. | OLM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** HOW EASY IT IS TO NAVIGATE AND HOW USER FRIENDLY IT IS **What do you dislike about Reputation?** NO DOWNSIDE, IT IS VERY PRACTICAL. WOULDNT CHANGE A THING. **What problems is Reputation solving and how is that benefiting you?** REPUTATION IS HELPING ME SOLVE CUSTOMER ISSUES IN A TIMELY MANNER, ITS VERY EASY HOW I CAN COMMUNICATE WITH THE CUSTOMER FROM THE SAME PLATFORM AND ALSO LEAVE NOTES FOR THE REST OF THE USERS. ### 46. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Reputation?** I love that Repuation.com is a "one stop shop" to be able to see and reply to all reviews accross many different platforms all in one convient place! **What do you dislike about Reputation?** I do wish it was a bit easier to get your community score up! **What problems is Reputation solving and how is that benefiting you?** Having Repuation.com helps you gain insight on what your tenants like/ dislike about the way your community operates, you can take from it what you will and make improvments if need be. ### 47. Simplified User Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Reputation?** One of my favorite parts of the Reputation platform is the ease of use and simplified user interface. All options are clearly identified, reducing the amount of "hide-and-seek" for features that should be front and centered. **What do you dislike about Reputation?** While the Reputation partners are incredibly helpful and responsive, I would like to see the option for users to peek into the language models for tagging reviews, and have the ability to idependently create their own tags and corresponding models for unique events. **What problems is Reputation solving and how is that benefiting you?** Reputation solves the issue of organized patient outreach. Whether positive or negative feedback on reviews, this offers appropriate outreach methods and streamlined verbiage and process. ### 48. Reputation Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Reputation?** It is very easy to track reviews that need a response. **What do you dislike about Reputation?** The request for comments are under actions. I didn't know this for the longest time. I feel like it could be somewhere more prominent. **What problems is Reputation solving and how is that benefiting you?** One stop shop to track across my portfolio. **Official Response from Lauren McCutcheon:** > Thank you for sharing your thoughts! We're glad to hear that Reputation makes it easy for you to track reviews and manage responses across your portfolio. Your feedback about the placement of the request for comments feature is noted—we'll share this with our team to explore ways to enhance its visibility. We appreciate your input as we continue to improve! ### 49. Reputation is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan L. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** Reputation helps us to easily respond to reviews accross multiple platforms and the reporting tools are great! **What do you dislike about Reputation?** Sometimes the email alerts can take a coupe of days to get sent in, but other then that we love it! **What problems is Reputation solving and how is that benefiting you?** Helping to keep all reviews easily to respond to accross multiple platforms. **Official Response from Lauren McCutcheon:** > Megan, thank you for the great feedback! We’re happy to hear that Reputation helps streamline your review responses across platforms. Regarding the email alerts, our support team can assist you in addressing any delays you’re experiencing. Thanks for choosing Reputation! ### 50. So Easy So Fun!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa A. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Reputation?** How user friendly and direct everything is **What do you dislike about Reputation?** Not being able to create reels/tik toks! **What problems is Reputation solving and how is that benefiting you?** It's a one stop shop for posting, responding to reviews, receiving data on what your posts effect, etc. it's awesome! ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+13%3A23%3A26+-0500&secure%5Bsession_id%5D=e04093e1-0178-4d89-95ce-24e55ae98496&secure%5Btoken%5D=91a7138e4a70da59cc83b3fd18a480313385448b67e7658fef12057889cc6e41&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,476 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,032 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,911 reviews)