Replicant Features

Provides a repository of information that can be used by those seeking support. 11 reviewers of Replicant have provided feedback on this feature.

As reported in 12 Replicant reviews. Makes articles in the knowledge base searchable on the web.

Optimizes the customer self-service experience on mobile devices 11 reviewers of Replicant have provided feedback on this feature.

As reported in 14 Replicant reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 14 Replicant reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 14 Replicant reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 14 Replicant reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 14 reviewers of Replicant have provided feedback on this feature.

Based on 11 Replicant reviews. Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. 11 reviewers of Replicant have provided feedback on this feature.

As reported in 11 Replicant reviews. Can have a natural, human-like conversation with an interlocator.

Allows business to edit conversations to meet the unique needs of one's business. This feature was mentioned in 10 Replicant reviews.

Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 10 Replicant reviews.

Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices.

Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents.

Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents.

Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Is able to process inquiries submitted by text data from live chat, email, or SMS This feature was mentioned in 10 Replicant reviews.

Based on 11 Replicant reviews. Comprehends human speech and can transcribe it to text for processing

As reported in 11 Replicant reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents 11 reviewers of Replicant have provided feedback on this feature.

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence This feature was mentioned in 11 Replicant reviews.

As reported in 11 Replicant reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 11 reviewers of Replicant have provided feedback on this feature.

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers This feature was mentioned in 11 Replicant reviews.

Condenses long documents or text into a brief summary.

Based on 10 Replicant reviews. Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting