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Replicant Reviews & Product Details

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

Seller

Replicant

Discussions

Replicant Community

Product Description

Replicant’s platform combines Conversation Automation and Conversation Intelligence to deliver reliable, end-to-end resolution and continuous improvement. Conversation Automation uses a hybrid model of agentic AI with code-driven deterministic guardrails, delivering brand-safe, reliable, and human-like CX. Conversation Intelligence captures and analyzes every interaction, providing the insights needed to improve both human and AI performance, creating a flywheel of automation and intelligence.

Overview by

Serina Kapoor

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

18 months

View More Pricing Information

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Replicant Media

Dashboards surface insights and agent scoring for every conversation, not just the ones you sample.

AI-powered QA and dashboards benchmark AI and human agents side-by-side, including AHT, CSAT, and FCR

Replicant Demo - Agent Scorecard Summary

Measure agents on call outcomes, not script adherence, and easily build coaching plans with tailored recommendations across sites, supervisors, and agents.

Conversation Builder lets you create, modify, and deploy AI agents—all in natural language.

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NC

Natalie C.

Mid-Market (51-1000 emp.)

6/12/2020

"Replicant is helping us envision an exceptional customer experience, even when it’s automated."

4/5

What do you like best about Replicant?

At Next Insurance, we value ease-of-use and flexibility, and place the utmost importance on the customer experience. Replicant has worked side-by-side with us to craft automated customer support that mirrors these values. The “Virtual Advisor” we’re developing can answer incoming calls in a surprisingly pleasant way. We've enabled customers to get help with common documents even after hours, and are excited about the potential for more end-to-end automation. On top of that, the entire Replicant team has been a pleasure to work with. Review collected by and hosted on G2.com.

What do you dislike about Replicant?

There’s little we don’t like - Replicant is a smaller startup, so there are a few things they don’t yet offer that some of the bigger players in the space do (though they’re working on them!). However, their level of service, quality of product, and their commitment to finding us workarounds for now makes up for this! Review collected by and hosted on G2.com.

What problems is Replicant solving and how is that benefiting you?

Replicant is helping us offer 24/7 service for certain customer use cases without having to staff after hours. It completely automates the creation of some common documents, and for calls it can’t handle end-to-end yet, it helps triage them so our agents can get straight to the point when they're transferred. While it’s early days, we’re excited for the potential to automate any rules-based requests and leverage the partnership between live and virtual advisors to its fullest potential. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

4/16/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excelent Tool and Excelent Team!!!"

5/5

What do you like best about Replicant?

The team and the improvement ideas suggestions! Review collected by and hosted on G2.com.

What do you dislike about Replicant?

Nothing, I like everything! I believe that this tool is very efficent. Review collected by and hosted on G2.com.

CS

Connor S.

Founding Partner, Head of Marketing and Ops

Small-Business (50 or fewer emp.)

3/19/2020

"Great voice AI for customer service"

5/5

What do you like best about Replicant?

Replicant Voice has created an entirely new way to interact with our customers using voice AI. Our mission at Because Market has been to deliver something high quality and unique to older adults and to innovate our customer service experience as well. We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Review collected by and hosted on G2.com.

What do you dislike about Replicant?

Nothing really! It's been a good experience so far Review collected by and hosted on G2.com.

What problems is Replicant solving and how is that benefiting you?

Replicant’s “Thinking Machine” is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. We can also resolve tier 1 cases end-to-end without human intervention so agents can focus on higher order cases. We’re excited for Replicant Voice to take over more of our existing call flows and volume. Review collected by and hosted on G2.com.

ET

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

2/19/2020

"Replicant is nothing but upside!"

5/5

What do you like best about Replicant?

Replicant's ability to help us quickly triage and prioritize high-value callers while ensuring great quality of service for all callers has been a game-changer for us. In many respects, it is like having unlimited "extra staff on-demand" available to help handle call volumes. They are also a great organization to work with and helped us sort through some of the trickier integration issues quickly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Replicant?

Very little. Replicant handled any challenges with grace and worked very closely with us at all steps along the way. Review collected by and hosted on G2.com.

CA

Craig A.

VP of Software Engineering

Enterprise (> 1000 emp.)

2/27/2020

"The future of customer support"

5/5

What do you like best about Replicant?

The bot development language they developed made it easy to create and iterate on bot behaviours. Above all, the most astounding thing was the experience of talking to a bot. Replicant has created the most natural conversational bot experience I've ever encountered. Review collected by and hosted on G2.com.

What do you dislike about Replicant?

It would be great if the system could support more complex customer interactions. I'm looking forward to seeing their capabilities grow along with their success. Review collected by and hosted on G2.com.