Remote Reviews & Product Details

I'm very impressed with the quality of service from the Remote team. Onboarding was smooth, and the AI chatbot is reliable. The support articles are easy to understand, and the live agents are prompt and helpful. I've also emailed their support team, and they were great too.

I was the first offshore employee at our company to use Remote. Being able to reach support directly and get quick answers made a big difference. Now that our team is growing, I can help my colleagues navigate the platform, and it's the best one I've used so far.

Day to day, it's just as good. Time tracking and time off requests are easy. Payslips are available at least 2 days before payday, which is fantastic. I can also get documents like a certificate of employment through the website right away. Review collected by and hosted on G2.com.

IDK if this feature is in place but I hope that notifications and follow ups are sent to approvers to ensure nothing is missed like PTOs, holiday pays or night differential. Review collected by and hosted on G2.com.

Eu adoro como a Remote facilita o acesso a documentos com apenas um clique. A plataforma é bem completa e atende às minhas necessidades de forma eficiente. A simplicidade e a facilidade para encontrar e acessar os documentos realmente me impressionam.

A parte de pagamentos também é extremamente eficiente: recebo minha folha de pagamento no início da semana e o pagamento no final, sempre pontualmente. Do meu lado, a configuração foi simples, permitindo fazer o upload de documentos e preencher as informações necessárias sem complicações. Review collected by and hosted on G2.com.

Comunicação com o suporte humano quando necessário é um ponto que poderia ser melhorado. A comunicação é feita por email e pode demorar para ter resposta ou resolver o problema. Review collected by and hosted on G2.com.

What I like most about Remote is how easy and convenient it is to manage my work, submit invoices, and track payments all in one platform. I also really appreciate their customer support. Recently, I lost access to my 2FA and couldn’t log in when I needed to submit an invoice. Their support team responded quickly, escalated my case, and resolved the issue in time for me to regain access and submit my invoice. That experience reassured me that Remote takes both account security and customer support seriously. Review collected by and hosted on G2.com.

One area that could be improved is the 2FA recovery process. When I accidentally lost access to my authenticator, I tried verifying my identity using both my passport and driver's license, but the automated verification was unsuccessful. It was stressful because I had an invoice deadline approaching. Fortunately, once I contacted Remote Support, they escalated the issue and resolved it quickly. A smoother self-service 2FA recovery process would make the experience even better. Review collected by and hosted on G2.com.

Remote made what could otherwise be a fairly complicated process feel straightforward. The product is thoughtfully designed, onboarding was easy, and the platform gave us one central place to handle the administrative side of employing people across different countries. Payroll and the recurring operational pieces were dependable, which is ultimately what mattered most to us.

Pricing felt pretty standard for the industry, and the zero deposit cycle was outstanding. Unlike some competitors that wanted to hold 3x monthly salary in their accounts as a deposit PER employee, Remote simply ran a forward-charged payroll run each month. That was a huge advantage for us.

We also had good experiences with their support team whenever something needed attention. There were occasional situations where an issue took a bit of back-and-forth to resolve, but overall we felt well supported and were able to get everything sorted out. Review collected by and hosted on G2.com.

Overall, there’s not much to dislike. A few of the administrative workflows can feel a bit rigid, especially when you’re dealing with country-specific requirements or changes that require support to get involved. Response times can also vary depending on the issue and how it’s handled. Still, these have been relatively minor inconveniences compared with the overall experience. Review collected by and hosted on G2.com.

The platform separates personal access from team access very clearly, which is helpful if you have a manager or team lead role. From the personal access area, you get a clear overview of your payslips, days off, and expenses. Submitting expenses is also very easy: the system reads your invoice and fills out the fields for you.

From the People Manager perspective, it’s just as straightforward to view everyone’s expenses, days off, and requests. Review collected by and hosted on G2.com.

The AI chatbot for support questions is okay. There’s a large knowledge base where you can search for answers, but there are so many nuances and differences from country to country that sometimes I still prefer to talk to a human. However, when I do reach out to a person, the message often gets redirected and I end up waiting a couple of days for a response, and even then it can still be missing some information.

For onboarding and offboarding employees, there doesn’t seem to be a feature for that (at least not that I know of). Because of that, I have to contact support again.

On the expenses side, there’s no clear information on which expense was reimbursed in full versus taxed on the payslip. It would be helpful to have an expense report so I can confirm everything was paid out correctly, but right now it still requires a manual check.

Some of my team members also had issues with Microsoft SSO; I’m not sure where the integration problem was. Review collected by and hosted on G2.com.

What I like most about Remote is how it simplifies working for a global company. The platform provides a seamless experience for managing payroll, payslips, employment documents, and personal information in one place. Its intuitive interface makes it easy to navigate and access important information without unnecessary back-and-forth. The transparency around payroll and payments is particularly helpful, making the overall experience convenient and stress-free. Review collected by and hosted on G2.com.

Nothing in particular. My experience with Remote has been smooth and positive so far. The platform is easy to use, provides timely updates, and makes managing employment-related information convenient. I haven't encountered any significant issues or challenges that need improvement. Review collected by and hosted on G2.com.

I liked Remote’s straightforward interface and how it simplified managing employment-related tasks. As an employee, I found it helpful to have payroll information, employment documents, payment details, and other HR-related information all in one place. The platform was generally easy to navigate, and being able to access everything online made it convenient to stay on top of these details and manage them remotely. Review collected by and hosted on G2.com.

The main area for improvement would be to make certain workflows more streamlined. At times, locating specific employment- or payment-related information, or understanding what the next steps are, can require extra navigation. Clearer in-workflow guidance would make the overall experience even easier and more intuitive for employees. Review collected by and hosted on G2.com.

The support they provide is immediate, the best part is that everything is online and the help of AI simplifies many steps. Review collected by and hosted on G2.com.

Emails are insistently sent reminding that some documents are missing, without understanding that some documents can only be obtained on business days or that some documents are simply not available. Review collected by and hosted on G2.com.

What I like / my company likes best is obviously the fact that their business allows us to hire people in locations where we don't have activity, without having to worry about any compliance related topic. They just handle the whole process. Review collected by and hosted on G2.com.

Not a lot to be honest. I generally like the platform and the functionalities. Maybe a suggestion would be to have some detail in the payslips how certain items are calculated / processed, to explain to employees. But it's not a must, since they customer care can do that for us. Review collected by and hosted on G2.com.

I really like Remote for its amazing customer support team and fair conversion rates. It's great how I can easily track and cancel invoices, check my account details, and manage documents, basically everything I need. I appreciate being able to download invoices and submit them for my bank to update the KYC program, along with the detailed emails they send to keep me informed about any safety and security changes. The setup was smooth and quick, thanks to the HR team's help. Overall, Remote totally helps me with getting paid and understanding every aspect clearly. Review collected by and hosted on G2.com.

For me till now everything is fine with remote as CS, clear invoices and easy access for platform and sections. Review collected by and hosted on G2.com.