Horrible customer service, impossible to find something to finally talk to and then when you do they DO NOT help. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Their criminal behavior, I am forced to take legal action for their monthly charges even though I canceled online and have requested about 5000 times to get it canceled Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Stay away Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

I requested to cancel my membership more than a year ago and they are STILL charging me. I had to report them to my bank as a fraudulent organization! Going back and forth with one useless rep, customer service is nonexistent. Awful, wretched experience. The worst I've ever had. Criminals. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/31/2023

"Terrible Customer Service--Double Billed due to system hanging"

0/5

What do you like best about Regus?

Regus has locations in large cities and that would be valuable if I ever wanted to book again which I do not. Review collected by and hosted on G2.com.

What do you dislike about Regus?

The downside is the customer service and the lack of listening to the client. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Be customer focused. You are going to lose the long game. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

Our company has an account with Regus so I booked for the first time. My first experience was extremely negative. The system was hanging and I never received confirmation of booking a conference room so I went through the motion a second time. It also hung up and I got frustrated and quit trying, assuming the system was having an update. In the morning, I went in to book a room and saw that I had 2 bookings. I never received any confirmation. I immediately cancelled one and received an email that I would still be charged. I disputed and Regus continues to insist that I booked two rooms and cannot receive any refund for the unused room. I see now why they have a 1.5 rating. Never had any issues with WeWork or local office shares in other cities. Review collected by and hosted on G2.com.

Fırat L.

Small-Business (50 or fewer emp.)

8/22/2023

"Worst business I ever do"

0/5

What do you like best about Regus?

nothing is good, communication is worst, service is bad. Review collected by and hosted on G2.com.

What do you dislike about Regus?

everyting. I hate Regus and their workers. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

You can cancel the service on their mobile application, but they charge the service for the next month and charge you for late payment.

You cannot pay early, cannot select payment methoda, and late payment fee is %50 of your monthly payment.

This is felony, not a business.

dont do any business with them. Review collected by and hosted on G2.com.

Andy H.

Senior Vice President

Small-Business (50 or fewer emp.)

10/2/2023

"Nightmare"

0/5

What do you like best about Regus?

I do not like anything about the company. Review collected by and hosted on G2.com.

What do you dislike about Regus?

The cancellation process at Regus is highly unethical. Regus purposely charges their customers double in advance, ignores cancellation requests, and after a subscription is finished, renews the subscription and continues to charge the customer per month behind their backs. Review collected by and hosted on G2.com.

Tan K.

Advisor

Small-Business (50 or fewer emp.)

8/3/2023

"Regus Singapore | Fail to fulfil their marketing promises."

0/5

What do you like best about Regus?

They have numerous outlets and I can use their lounges. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Many lies in their marketing materials. Example:

1. Misleading Lounge usage offer

2. Misleading Meeting Room Claims

3. 2-3Mbps Internet connection.

4. Almost Non-Existence Customer Service. Review collected by and hosted on G2.com.

Nathaniel J.

Founder

Small-Business (50 or fewer emp.)

7/6/2023

"SURPRISE FEES AND CRIMINAL LIKE TACTICS"

0/5

What do you like best about Regus?

Locations! I loved that they have locations all around the world and this helped me to try and look into their service! Review collected by and hosted on G2.com.

What do you dislike about Regus?

All other things besides location especially the customer service. They want to collect asap and will give you no room to opt out even before your contract starts. Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

6/21/2023

"Undisclosed Charges"

0/5

What do you like best about Regus?

The landscaping and color of the building Review collected by and hosted on G2.com.

What do you dislike about Regus?

Beware of what they tell you about the charges that will appear on your statement. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Use another office provider Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

They do not disclose parking charges. They charge you first/ last and security deposits as well as Value Added Taxes to your invoice. When you ask for a refund they deny it. The lowest rating you can get on the BBB website.

Better Business Bureau Rating & Accreditation

RATING "F"

Customer Complaints

646 complaints in the last 3 years Review collected by and hosted on G2.com.

Jana P.

Enterprise (> 1000 emp.)

2/28/2023

"We're more than satisfied with our office space at Regus;)"

5/5

What do you like best about Regus?

The people at the reception always nice and cheerful;) The office space is being kept clean. The location is very "central" restaurants nearby but if you want to bring your own food there are two kitchen/lunch areas. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Nothing so far. There is nothing that I at the moment can come up with. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Have a look. Meet up with people with Regus and they will be able to explain which options you got and what's available and what not. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

If there is any kind of problem and Regus are able to help, they're more than willing to do so, in our experience. Review collected by and hosted on G2.com.

Alina V.

Co-Founder & Head Mental Coach

Small-Business (50 or fewer emp.)

5/30/2023

"Desastre and very ugly treatment after years of working them"

0/5

What do you like best about Regus?

Local manager in Dubai tried his best but general system is created in order to mislead customers. 0 customer experience in Dubai. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Billing system and no communication with higher levels despite of constant requests. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

1/9/2023

"8 Months to Resolve and Issue"

0/5

What do you like best about Regus?

Ability to not use my home address for home business ability to go to a spot for clients to sign docs Review collected by and hosted on G2.com.

What do you dislike about Regus?

Trust me; there are countless other options... Try another place. Lawrenceville, GA interaction... Poor customer service. Poor communication. Poor startup/getting started support. Non-responsive to new customer issues... It took over seven months to resolve a simple problem. Says one thing, charges you another. It's now 2023, and Regus online support and communication are no different than in 1995. Keep in mind even if they don't hold up their side of the contract, you are still under contract for a year no matter what. Review collected by and hosted on G2.com.

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Zaid Ali

•

Last activity over 4 years ago

What their phone number. how can I communicate with them other than email, which they never respond back? How can I get my retainer back which is clearly owed to me.

1 Upvote

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Guest User

•

Last activity over 4 years ago

How is WeWork different than Regus?

0 Upvotes

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