Name: Regus
Rating: 0.9 (81 reviews)

GM

Grant M.

Director

Small-Business (50 or fewer emp.)

10/11/2021

"Basically dishonest international money hungry corporate"

0/5

Describe the project or task Regus helped with:

We used rooms Review collected by and hosted on G2.com.

What do you like best about Regus?

They misrepresent things, and do not cancel when instructed instead sending the debt collectors Review collected by and hosted on G2.com.

What do you dislike about Regus?

They are basically dishonest in their dealings Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Keep walking, do not use Regus in New Zealand under any circumstances, you will regret it. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

they continue to chase debts that are not due and will not release deposits paid Review collected by and hosted on G2.com.

UP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

9/18/2021

"REGUS... think twice... unless you want to pay out your a**"

1/5

Describe the project or task Regus helped with:

Getting me an office space outside my home. Review collected by and hosted on G2.com.

What do you like best about Regus?

The atmosphere is welcoming and clean and the staff is friendly. Review collected by and hosted on G2.com.

What do you dislike about Regus?

After a six-month lease on an office of less than 150 square feet for $1200, they wanted to increase my rent to over $1800/month for a 12-month lease or over $1900 for a six-month lease. The increase was laughable, truly. I can rent an apartment (triple the size) in the same square block with a workout facility and pool for much cheaper (and have leftover money to spend on food and drinks each day). I also know that people who lease spaces with REGUS pay for carpet cleaning and wall painting when they move out... it took over THREE MONTHS to get my office completely painted after several requests. The carpet did get cleaned, but it was in such bad shape, they should have just replaced it. Communication with the "guy who closed the deal" STOPPED immediately after I signed the lease... like FULL-STOP. He no longer replied to texts or emails at all. He closed the deal and he was gone! He claims that the center manager should be taking all my requests (like the carpet and paint), but didn't seem to realize that those requests weren't working and that they couldn't answer questions about the new lease agreement. I LOVE THE SPACE, HANDS DOWN (despite the yucky carpet)... the views out the windows can't be beat. Ultimately, though, the price is not worth the space... who pays over $1800 for a small office space in Salt Lake? It's like a mortgage payment. I could swallow $1200, but a 50% increase is truly mind-boggling. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

We aren't currently solving any problems... they told me that if I wasn't willing to negotiate the $1200/month, I'd be better off cancelling my lease. No offer to move offices, just cancel. Benefits I've realized? The office space and location are PRIME! BUT there are spaces in the same area that offer more for a decreased price. Review collected by and hosted on G2.com.

WR

Wanda R.

Principal Engineer

Small-Business (50 or fewer emp.)

8/30/2021

"Terrible customer service"

1/5

What do you like best about Regus?

Coworking space and local staff were great Review collected by and hosted on G2.com.

What do you dislike about Regus?

Corporate customer service. Be aware of auto renew rules in the contract. They will not forgive you. Hi Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

Autorenew contract of a large amount per month that I was not intended to renew. They won't remóntate because I did not tell them before 90 days contract is over. I've missed the 90 day rules for 13 days and now I am stuck with monthly bills of $359 per month that I will not pay. Therefore, my credit will be affected. Their contract does not have an option to remove auto renew. Therefore, if you miss, they will be very unforgiving about it. It is a trap. Review collected by and hosted on G2.com.

GB

Gentry B.

CEO

Small-Business (50 or fewer emp.)

9/13/2021

"Dishonest company"

0/5

Describe the project or task Regus helped with:

They did not help me. They bait and switched me Review collected by and hosted on G2.com.

What do you like best about Regus?

Nothing. The people lie and are unwilling to keep promises Review collected by and hosted on G2.com.

JS

Jamie S.

CEO & Founder

Small-Business (50 or fewer emp.)

12/1/2020

"Lovely in house start. Terrible admin, accounts, building facilities and business processes"

0.5/5

Describe the project or task Regus helped with:

It's been a nightmare working with Regus. The outdated office I can deal with. It's fine. It's a room to work in. Nothing grand. The on house staff are great. But the accounts team are useless. From the monthly late fees that I need to keep emailing to get reversed. To overcharging me on my invoices and then crediting me. Only because I found the error. To a missing deposit that we've been waiting on for 8 months. To now suspending our office because they can't find the refund they owe us 🙄😂. Feels like it's ran by children, I'm glad I'm not the only one who thinks this of Regus. Would not recommend. At all. Again. Wonderful in house staff. That is it. Review collected by and hosted on G2.com.

What do you like best about Regus?

In house staff are great and wonderful. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Everything else. Price. Room quality. Admin options. Account team. Payments. It's all a shamble. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Avoid. Avoid at all costs. Look elsewhere. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

Regus is not helping us to solve any business problems. They have highlighted the importance of doing background research on a company before signing a lease. I wish I knew what a joke Regus was before I signed with them. They have made a mess of this year for multiple companies. Review collected by and hosted on G2.com.

KY

Krystal Y.

Official Member

Small-Business (50 or fewer emp.)

6/18/2021

"Beware"

0/5

What do you like best about Regus?

They do an incredible job of hiring office staff. While most don't stay long, they are always fantastic to work with. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Everything else. Since they've been purchased by IWG, they have reduced my services, increased costs, and it is impossible to talk to anybody if you have an issue. They care more about a couple of bucks than keeping long term clients happy. Review collected by and hosted on G2.com.

AH

Amin H.

VP Platform Sales

Originally submitted 5/27/2021

"Absolutely worst company to deal with"

0/5

What do you like best about Regus?

Nothing. Regus is the worst company in terms of ethics and customer service. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Regus has elevated dishonesty and bad faith to an art form. This a company that does not honor contracts and engages in fraudulent billing. Regus will bill you for deactivated accounts and will turn around and gaslight you. Review collected by and hosted on G2.com.

GI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/20/2021

"STAY AWAY FROM REGUS!"

0/5

Describe the project or task Regus helped with:

Virtual Office Review collected by and hosted on G2.com.

What do you like best about Regus?

I would say it is close to the location I live. Review collected by and hosted on G2.com.

MB

Michelle B.

Owner | CEO

3/29/2021

"BUYER BEWARE"

0/5

What do you like best about Regus?

Nothing at all. They are the worst company ever. Review collected by and hosted on G2.com.

What do you dislike about Regus?

They have horrible customer service and misleading contracts. Review collected by and hosted on G2.com.

GC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/26/2020

"Horrible service, lots of hidden charges"

0/5

Describe the project or task Regus helped with:

rented an office space, but wasn't able to use because of covid19 the worst experience - poor customer service, tons of hidden fees, hard to get deposit back. Review collected by and hosted on G2.com.

What do you like best about Regus?

convenient location - that's how they hook you in. Review collected by and hosted on G2.com.

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