The company of Regus itself and the corporation that is refusing to help me, show proof of any cleaning costs or damages (because there aren't anything, they are just taking the money), and they have closed each issue without giving me a call or trying to work with me in any capacity. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

Read the fine print! And get all of the charges documented before signing. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

I have filed three claims with Regus and every time, they close the request without resolving the issue or me agreeing to it. I rented an office space for one month while in Nice, France. The fee was straightforward, and the office staff itself was very friendly. I signed and then terminated the contract because it was just for three weeks I would be there. When I left, the Regus Center added a $138 Euro for an office restoration fee. I reached out to the Office Manager in Nice; she said she isn't sure what that charge is and to contact the company to resolve that. This fee was never discussed with me verbally or written, but apparently, in the fine print 4 pages down from a separate link in the contract, it mentions an "Office Restoration" fee may be charged "to cover normal cleaning and any costs incurred to return the accommodation to its original condition and state." I left the office room in the exact condition in which I found it, without any additions or subtractions. There were no damages or issues that would require any restoration work, and I had requested no changes to the office space. When I asked for a receipt to prove anything, both the Nice Regus and Regus itself had nothing. READ THE FINE PRINT or they will try and charge you. They also are incredibly unhelpful or sincere in reaching an agreement. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/25/2024

"worst service and onboarding ever"

0/5

What do you like best about Regus?

There is nothing positive. They have a nice looking website. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Their service was great until the contract was signed. They invoiced 3 months right away, then only replied once a week to my emails while the service was not even successfully onboarded yet.

I ended the contract, and never saw my money again. Review collected by and hosted on G2.com.

Danny (Danny Blaq) T.

Sr. Developer Salesforce Marketing Cloud & SQL

Small-Business (50 or fewer emp.)

2/8/2023

"One of the most unethical, unprofessional and worst companies to do business with!"

0/5

What do you like best about Regus?

There is absolutely nothing positive to say about Regus in anything. Review collected by and hosted on G2.com.

What do you dislike about Regus?

That his company even exists, if it hadn't I wouldn't be writing this bad review to warn others. Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

I DO NOT recommend Regus and I warn others to not use Regus Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

I am completely in awe how Regus is able to even do business in the United States being a foreign owned company and they definitely do not adhere to US standards in doing business.

I signed up with them through an Amex offer. Requirement was Auto-pay to even complete the registration process, no auto pay, you can't sign up. Did all of that, Regus charged fees the same day, and then a week or two later I receive a "Late fee and collections".

How can a company be so incompetent, that you set me up on Auto pay, but then charge me late fees after you charged the fees. Totally bogus.

I sent an email to the company and they admitted of their fault stated they would reverse everything BUT UNTIL today nothing, they have been harassing me with collection emails but the funny thing that they have. way to still auto charge my cc on file. I sent them multiple request to show me their ledgers of billing and I filed an official complaint with the Federal Trade Commission and with the Consumer Protection Bureau to investigate and I am also looking to see what legal action I can take against the company

I signed up for the virtual office and I have not ONCE used anything. Regus basically siphoned $1000 for nothing.

I would urge anyone that values their business, sanity, and time. There are way too many option out here to deal with this unethical company.

YOu can got to the BBB - All bad review F- and they don't even care

They have a class action law suite filed against them for discrimination by the US Labor department

I am puzzled how the United States allows this company to operate like this but looking at the Banks here, its no surprise.

If you think I am just saying something I can post every single transaction communication, contract, payment for proof. I have no problem putting it out in public Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

3/18/2024

"They closed their location - and would not cancel our annual contract"

0/5

What do you like best about Regus?

They have soured my opinion to the point that I do not like anything about Regus - I will not use them in the future. Review collected by and hosted on G2.com.

What do you dislike about Regus?

How can it be legal to close a location and still charge rent? Review collected by and hosted on G2.com.

Recommendations to others considering Regus:

There are so many other, better options out there, do yourself a favor and look at literally ANY other option. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

They closed the location we were renting from, and told us that we now "have access" to one in a different city, but we still have to pay the remainder of our contract. There are so many other, better options out there, we will NEVER use them again. Review collected by and hosted on G2.com.

Travis T.

Owner

Small-Business (50 or fewer emp.)

4/15/2024

"Lawsuit"

0/5

What do you like best about Regus?

Nothing. They are an absolute scam. Doubled our rate over night with no notice Review collected by and hosted on G2.com.

What do you dislike about Regus?

Everything. Real disgusting operation. Does not care about small businesses Review collected by and hosted on G2.com.

Ryan N.

Training Engineer and driver

Small-Business (50 or fewer emp.)

3/14/2024

"Local level, great! Anybody higher than that, the worst"

0/5

What do you like best about Regus?

The local people are great! They try to do everything possible to resolve matter Review collected by and hosted on G2.com.

What do you dislike about Regus?

Their billing practice is a joke and customer service above the local level is practically non-existence. Review collected by and hosted on G2.com.

yogi d.

Small-Business (50 or fewer emp.)

1/31/2024

"RENTERS BEAWARE"

0/5

What do you like best about Regus?

I AM NOT SURE AFTER A TERRIBLE EXPERIENCE I LIKE ANYTHING ABOUT REGUS/spaces/ Review collected by and hosted on G2.com.

What do you dislike about Regus?

MISREPRESENTATION, DECEPTIVE BIZ PRACTICE AND OVER CHARGING Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/11/2023

"2 weeks notice to increase monthly fees 140% from $59 to $141. Customer service always closed."

0/5

What do you like best about Regus?

Unfortunately my experience with Regus has left me with a very poor opinion of the company. Since I only used this as a virtual office address, I had very little interaction with them and don't have much positive to say. I always thought it was a bit expensive for what I was getting in return. Review collected by and hosted on G2.com.

What do you dislike about Regus?

Customer service line is always closed, and the online portal is not user friendly. Billing dates and service periods are challenging to follow. For example, service period covers Oct 1-31st, is billed August 31st along with miscellaneous charges for August, due November 15th, and then auto charged on the 23rd of the month. I can't even tell which month the autopay charge covers.

It is rare to experience such poor, inflexible, and unaccommodating customer service from a company after being a customer for several years. My monthly fee was drastically increased from $59 to $141 with less than two weeks notice. However, the email I received notifying me of the change on August 18th stated the increase wouldn't occur until October. On August 31st, I was billed the higher rate, and when I didn't find the cancellation button in the online portal until September 2nd, I was told there's no way to end my agreement on September 30th because I didn't give notice on the 1st. So, I am left being billed for a service I no longer want at an exorbitant rate. Future customers beware. This company does not care about its customers or their satisfaction.

If you call the 800 number on their website, there is an option for the helpdesk but every time I've called it says they are closed. I put my number in for a callback, and got the sales team. She said they no longer have phone access for the help desk - everything must go through email or the portal. The emails I get in response to my concern simply say we're sorry if you're dissatisfied, but these are valid charges. Regus expects no less than 1 month notice from their customers, but can change your rate any time they please, with no limits on the amount, and no recourse. Review collected by and hosted on G2.com.

Theresa R.

Publisher

Professional Training & Coaching

Small-Business (50 or fewer emp.)

6/13/2023

"Poor experience with basic at best service"

0/5

What do you like best about Regus?

It was located in a nice building, the building itself was great, and had good security - none of that was because of Regus. Review collected by and hosted on G2.com.

What do you dislike about Regus?

High staff turnover, broken equipment that goes unfixed, staff can only open help tickets (those go unhelped), they don't return your money in a timely way. Review collected by and hosted on G2.com.

What problems is Regus solving and how is that benefiting you?

Regus doesn't solve issues, they wait them out and hope you solve it, forget or move on. They have outsourced to the Philippines and you can't even contact anyone. They do not return your deposit in 30 days, day 44 here and all I have is we processed it finally on June 7, but we can't provide a confirmation number, just know we did it... the contract ended April 30. They are NOT WORTH IT - if I knew half of what I know now, I wouldn't have signed two years ago. I paid a lot, for a very basic "service". Review collected by and hosted on G2.com.

Matt S.

Small-Business (50 or fewer emp.)

6/7/2023

"Worst customer experience I've ever encountered"

0/5

What do you like best about Regus?

The design of the physical space is great! Review collected by and hosted on G2.com.

What do you dislike about Regus?

Manipulative and predatory billing practices. Make cancellation an incredibly difficult process. Double billed me for many months after I had cancelled and then dodged my calls, refused to provide emails. The only customer service contact they have is a helpdesk that submits tickets for a "specialist" to get back to you and then if they don't then all you can do is call back the helpdesk.

It's ultimately going to cost me thousands when you add up the legal fees for I've had to allocate to get a lawyer to help me recoup from this poor service AND the many months of double billing for a service I wasn't using.

Feel free to message me if you want more details. I have transcripts from every interaction. If anyone wants to bundle horrible experiences together to write a news article piece let me know. I will make the time. Review collected by and hosted on G2.com.

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Guest User

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Last activity over 4 years ago

How is WeWork different than Regus?

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Zaid Ali

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Last activity over 4 years ago

What their phone number. how can I communicate with them other than email, which they never respond back? How can I get my retainer back which is clearly owed to me.

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