Exceptional support from people who genuinely care
As a consultant implementing Re-flow for an ambitious, fast-growing arboriculture contractor, I've worked closely with the Re-flow team over the past few months, and the support has been nothing but outstanding.
I've worked in software for many years, including with some of the world's largest enterprise software suppliers, and never have I received guidance and support with such a personal, human touch. In an age where automation and AI are everywhere, it's so refreshing to be able to talk things through with genuinely knowledgeable consultants who aren't motivated by closing tickets, but by helping their clients succeed.
From the very first conversation, we were never oversold or pushed to close the deal. My client had been through a bad experience with their previous software provider, and Daniel was mindful of this. He guided us patiently and provided an environment where we could test the system and familiarise ourselves with it before committing.
During onboarding, Gemma has been a real asset. Her form-building training was clear and practical, and she's consistently gone beyond answering questions, offering thoughtful advice on how to fit my client's processes to Re-flow.
Even when the answer is "that isn't possible," we get a clear, honest explanation, so we can plan around it rather than lose time, and in most cases they provide a workaround and valuable insight. To my amazement, they've even made changes to the client's instance of the product, tailoring both the office dashboard and the field mobile app to fit the way the business works.
We can already see how Re-flow supports the business's goals. It keeps them compliant, with risk assessments, safety checks and equipment inspections completed digitally and tracked against due dates. It streamlines their operations, replacing paper forms and bringing jobs, scheduling, assets and documents into one place. And it keeps everyone informed, giving the office real-time visibility of where the team are, what they're working on and what's being captured on site, with records they can easily share with their own clients.
Off the peg, the solution delivers everything they promote, but you can take it to the next level with automations, APIs and their intuitive smart form designer. Still, what really sets Re-flow apart is the people. I've probably dealt with around eight members of the team so far, and each and every one has been delightful and knowledgeable. It feels like a partnership, not just a software licence.
It's still very much early days for the deployment, yet Re-flow has already given the business the tools and knowledge to drive itself forward, and the team feel genuinely empowered. It has even helped them win a substantial contract, and we're now working with the Pro Services team to further develop integrations and enhancements.
I can't recommend the company highly enough, mainly because of the people, but it certainly helps that the software is amazing too! Review collected by and hosted on G2.com.
There are no real dislikes to mention.... Review collected by and hosted on G2.com.
Thank you for such a thoughtful review. It means a huge amount to everyone at Re-flow, particularly to hear that the personal support and guidance from our team has made such a difference.
Creating genuine partnerships with our customers and helping them get the most from Re-flow is hugely important to us, so it’s fantastic to hear that this has been your experience.
It’s also great to know that Re-flow is already helping the business move forward and contributing to some really positive results.
Thank you again for your kind words, your recommendation and your trust in the team. We’re excited to continue working with you and your client.
