R2 Docuo Reviews & Product Details

The highlights of R2 Docuo have been:

Regarding the consulting sessions: The use of agile methodologies like scrum by sprints has helped make the development process very simple and accurate in terms of what has been done. The consultants are very professional and provide the necessary value to make the most of each of those sprints. They were very communicative at all times and dedicated the necessary time to ensure everything was clear.

Regarding the software: Thanks to the fact that most functionalities are predefined and no programming language knowledge is required, building any tool is very simple. Obviously, if a high-level development is sought, the complexity increases, but the consultants help at all times. During some sprint, a functionality that did not exist in R2 Docuo was requested, and within days, it was up and running.

Regarding usability: The interface is modern and simple, something that is appreciated for any work, as not much time is needed to learn to use it efficiently. The possibility for each profile to have control over exactly what they need to do in each part of the process has been very positive. Review collected by and hosted on G2.com.

As points for improvement, I would highlight two:

1. Improve communication between the company and the consulting team. I believe that using email or calls is fine for specific cases, but it would be better if a ticket system were implemented in the tool (not through the web), where the client can notify the consulting team of small errors or minor extra functionalities. Through ticket communication, it would be possible to keep a thorough record of all matters that are pending to start, started, in testing, or completed over time.

2. Increase the development of the databases, so that it is possible to generate general reports of several categories at once in a single line. Review collected by and hosted on G2.com.

The professionalism of your team while also being approachable. Both Irene and Julia have always been attentive to what we needed, anticipating and proposing improvements for our needs. Review collected by and hosted on G2.com.

I have no complaints, we have been working on several projects with them and we have no complaints at all, really. We have always had the same person in charge of the projects, so they know us and there's little need to explain things to them. Review collected by and hosted on G2.com.

The consultant helps to find the best alternative. R2 allows you to know the status of the implemented process at all times. Review collected by and hosted on G2.com.

It does not have a spell checker. It is not very intuitive to use. It requires practice to handle the program with ease. Review collected by and hosted on G2.com.

Possibilities for use, integration, and above all, creation of processes, with various alternatives. Multiple platforms for use. Easy management for processes, notifications, etc. Integration both in the office and with external personnel. Review collected by and hosted on G2.com.

Cannot manage from Android tablet Review collected by and hosted on G2.com.

the extraordinary team that helps a lot during all project phases, supporting and suggesting.

The programme is adaptable toalmost any problem Review collected by and hosted on G2.com.

permission are a bit complicated to understand Review collected by and hosted on G2.com.

The work done with the R2Docuo team to develop a solution tailored to the organization has been very satisfactory. Review collected by and hosted on G2.com.

At the beginning, it is a somewhat unintuitive tool that requires time to become familiar with it. Review collected by and hosted on G2.com.

It is always a pleasure to work with the customer service staff Review collected by and hosted on G2.com.

There are times when something stops working properly. Review collected by and hosted on G2.com.

This system is very easy to handle and does not require any complicated adjustments or cumbersome implementations in the company to access the database and have complete information on business performance. This system is versatile and powerful because it has everything in its proper place in order to provide possible solutions for your business in a changing world full of challenges, which has allowed us to organize and manage various types of business models and projects in a unique and very intuitive way.

The technical support team is very professional and attentive, as when problems arise with the software, they are there to solve both the mistakes made and the errors with the system. Using this system allows us to manage various actions, such as the database, vacation management, discrepancies that arise with the client, among other things. Review collected by and hosted on G2.com.

Occasionally, there are sudden system shutdowns with certain errors upon restarting. This was reported by the technical support team and they are working on this situation. Otherwise, I can say that R2docuo is excellent. Review collected by and hosted on G2.com.

The solution is really easy to use and it requires almost no adjustment period for the employees to learn. The file access control is really powerful. Review collected by and hosted on G2.com.

Only thing that could be improved is some minor aspects like drag and drop from R2 to the computer. Review collected by and hosted on G2.com.

the section of the processes since it is very useful for the project that is being carried out and in the same way it is very practical and easy to use.

It is a mutual benefit since better quality service is provided to our clients and their information is found easily and in a very secure way. Review collected by and hosted on G2.com.

The fact that folders created in the processes cannot be sent or via link, as it will have to be done document by document, and it is a bit time-consuming in terms of process automation. Review collected by and hosted on G2.com.