# Qualified Reviews **Vendor:** Qualified.com **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,477 ## About Qualified Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. ## Qualified Pros & Cons **What users like:** - Users value the **exceptional customer support** from Qualified, facilitating smooth implementation and ongoing assistance. (279 reviews) - Users find Qualified's **exceptional support** invaluable, enhancing their experience and ensuring successful implementation and growth. (266 reviews) - Users find Qualified to be **easy to use** , with quick integration and outstanding support enhancing their experience. (221 reviews) - Users appreciate the **user-friendly features** of Qualified, consistently impressed by its innovative and effective tools for lead engagement. (217 reviews) - Users commend the **responsive and helpful customer service** from Qualified, enhancing their overall experience and success. (184 reviews) - Lead Generation (156 reviews) - Customer Engagement (152 reviews) - Efficiency (148 reviews) - Automation (145 reviews) - Time-saving (140 reviews) **What users dislike:** - Users find that Qualified's **missing features** hinder their experience, but appreciate the team's commitment to improvements. (86 reviews) - Users struggle with the **learning curve** of Qualified, finding certain features complex and unintuitive for daily use. (85 reviews) - Users find the **steep learning curve** challenging initially, but appreciate the supportive onboarding and implementation teams. (46 reviews) - Users experience **limited customization** in workflows, hindering the ability to create scalable email experiences effectively. (43 reviews) - Users find the **complexity of setup and management** in Qualified challenging, especially for intricate routing rules. (41 reviews) - Limitations (34 reviews) - Integration Issues (33 reviews) - Users feel the **limited features** of Qualified restrict customization, affecting their workflow and overall satisfaction. (32 reviews) - Feature Issues (27 reviews) - Not Intuitive (27 reviews) ## Qualified Reviews ### 1. Efficient Lead Generation with AI-Driven Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. **Reviewed Date:** November 14, 2025 **What do you like best about Qualified?** I love how quickly the AI chatbot in Qualified learns from feedback, which significantly enhances its efficiency in serving our website users. The visibility into customer and prospect interactions that Qualified provides is incredibly valuable, allowing my team to glean deeper insights into user behavior and preferences. Additionally, I find the insights into the most commonly surfaced questions particularly beneficial, as they help us identify trends and address user needs proactively. **What do you dislike about Qualified?** I wish there was an easier way to find mentions of certain words or terms in all of the chatbot interactions. **What problems is Qualified solving and how is that benefiting you?** We use Qualified to increase lead generation, guide users effectively, and address common questions, enhancing our sales engagement and customer interaction efficiency. ### 2. Highly Customizable Tool That Converts Traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Frederik L. | Head of GTM Systems & Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Qualified?** I really like the customization options that Qualified offers. It allows us to customize almost anything to fit how our organization operates. Whenever we have changes in our workflows in our CRM, we can adjust Qualified to behave in the same way, which is incredibly useful. **What do you dislike about Qualified?** The customization can also be a time-consuming thing. Sometimes you would need to have help from their CSM to set it up. That's a luxury problem though **What problems is Qualified solving and how is that benefiting you?** I use Qualified to convert website traffic into opportunities, and it helps by routing potential visitors to our sales reps effectively. ### 3. Qualified + Michael Witt = Revenue Acceleration at Its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Darcee H. | Director, RevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Qualified?** Qualified enables real-time engagement with high-intent buyers at the moments that matter most. The ability to route visitors based on firmographic and behavioral data is incredibly powerful. The platform is intuitive, flexible, and integrates well with Salesforce, which keeps our data and workflows clean. It was also incredibly easy to implement, and now we use it daily—often hourly—depending on traffic. It’s a core part of our GTM strategy. Most importantly, Michael Witt has been an absolutely exceptional partner. As our Success Architect, he brought not only deep platform knowledge, but also a clear understanding of our unique goals and internal complexities. Michael doesn’t just respond to requests—he proactively surfaces solutions, identifies optimizations, and provides strategic guidance that has accelerated our time-to-value and platform maturity. His ability to break down complex features into clear, actionable steps has been a game-changer. He’s responsive, invested, and operates like a true extension of our team—helping us navigate integrations, refine routing logic, customize experiences, and ensure both marketing and compliance/legal are aligned. Qualified is a powerful platform—but having Michael by our side has elevated the entire experience. Thanks in large part to his partnership, we’ve already seen over $1.5M in influenced pipeline, and we’re just getting started. **What do you dislike about Qualified?** While the platform is robust, we’ve encountered a few limitations. First, we’d love more branding flexibility in email campaigns—being able to fully align these experiences with our brand would make them far more usable for us. We also ran into some configuration challenges integrating button experiences with our CMS, which created friction early on. That said, Michael Witt has been outstanding—he worked closely with our web team and navigated complex internal requirements from both Marketing and Legal/Compliance to get us to a fully functional, compliant solution. His partnership made all the difference. **What problems is Qualified solving and how is that benefiting you?** We initially implemented Qualified as a marketing-led intent platform to capitalize on high-value website traffic, but it's quickly evolved into a mission-critical tool across sales, marketing, and events. We use Qualified for several key purposes: AI SDR on our website to engage visitors in real-time, answer basic questions, and book meetings directly into rep calendars—dramatically improving conversion rates from high-intent traffic. Pre-booking meetings for events and conferences by customizing experiences for specific campaigns or IP ranges, which has helped us build pipeline before boots ever hit the ground. Behavioral and firmographic routing to ensure the right buyer is instantly matched with the right rep—helping us reduce response times and increase the quality of initial conversations. Pipeline influence tracking, which gives our revenue team better insight into how website activity is contributing to bookings and pipeline generation. As a SaaS company selling a technical solution like Kubernetes, where buyer education and timing are everything, Qualified allows us to strike when the interest is highest, before prospects get distracted or move on. The platform not only enables smarter engagement, it also gives our GTM team a clear picture of who is showing intent and how we can act on it immediately. Since implementing Qualified, we’ve seen increased conversion from demo requests, faster time-to-meeting, and more predictable pipeline generation from web traffic and events. It's been a powerful complement to our broader demand gen and sales motion. ### 4. Exceptional Support from Lauren A Made Our Launch a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Craig B. | Global Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Qualified?** Lauren Ackermann is amazing to work with. She helped us launch Piper (aka Mia for us) and has been an absolute pleasure to work alongside. **What do you dislike about Qualified?** so far - there is nothing I dislike about Qualified **What problems is Qualified solving and how is that benefiting you?** Speed to Lead as an AI BDR - Mia (our Piper) is also doing some follow-up work on specific events and campaigns ### 5. User-Friendly Platform with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Manish K. **Reviewed Date:** January 19, 2026 **What do you like best about Qualified?** I like Qualified's user-friendly UI and support. Since it's easy to use, my team doesn't have to spend time understanding the tool, allowing us to focus on our visitors and have conversations. The easy UI also made the initial setup super easy. **What do you dislike about Qualified?** Nothing so far. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us engage with website visitors. Its user-friendly UI means we can focus on conversations without wasting time understanding the tool. Past issues like incorrect visitor routing were resolved, improving our workflow. ### 6. Outstanding Support and Seamless Implementation Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mina K. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Qualified?** In addition to the platform's features, the CSM and implementation phase have truly stood out. Madeleine Catinella, who served as our CSM and implementation specialist, was highly engaged and proactive throughout the process. She collaborated closely with the Speakap team to make sure our implementation was successful. Madeleine consistently went the extra mile to help us get the most value possible, and her support extended beyond just Qualified—she was also willing to assist with other parts of our tech stack whenever we needed it. **What do you dislike about Qualified?** So far, nothing really. Everything works as expected. **What problems is Qualified solving and how is that benefiting you?** Qualified offers a conversational AI SDR that helps boost the conversion rate of visitors into demo requests. Additionally, it features AI-generated emails that nurture users and guide them further along the sales funnel. ### 7. Excellent Campaign Reporting and Website Visit Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Qualified?** Campaign reporting, website visit tracking **What do you dislike about Qualified?** Bit slow, data mismatch sometimes due to sync issue **What problems is Qualified solving and how is that benefiting you?** Saving a lot of manual work in terms of reporting and tracking website traffic ### 8. Exceptional Tool for Sales Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Roni S. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Qualified?** Qualified's Auto Pounce and AI SDR features are absolute game-changers! These two features ensure we never miss a high-value lead, instantly connecting our team with prospects at the right moment. Qualified helps streamline workflows, saving time and delivering precise, data-driven insights. Their support team is truly incredible—always responsive, knowledgeable, and ready to help us get the most out of the platform. Qualified has become an indispensable tool for driving engagement and boosting our sales efforts. Highly recommend! **What do you dislike about Qualified?** There is absolutely nothing to dislike!!! **What problems is Qualified solving and how is that benefiting you?** Qualified solves the challenge of real-time lead engagement with tools like Auto Pounce and AI SDR, ensuring we connect with high-value prospects instantly. This has boosted our conversion rates, streamlined workflows, and helped us close deals faster, making our sales process more efficient and impactful. ### 9. Loved the AI Chatbot and Automated Email Sequences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Qualified?** The chatbot and ai based automated email sequences. **What do you dislike about Qualified?** Not much. I love most of the things about Qualified. **What problems is Qualified solving and how is that benefiting you?** Chatbot workflows, automated ai generated customizable email sequences. ### 10. Exceptional Support and Game-Changing AI SDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Qualified?** Their customer-centric mentality. Every rep we’ve worked with has been fantastic and genuinely has our best interests at heart. And the AI SDR has been a game changer—we’re seeing a lot more chats and higher conversions because of it. **What do you dislike about Qualified?** Nothing comes to mind. We are big advocates of Qualified. **What problems is Qualified solving and how is that benefiting you?** Qualified has made a noticeable difference in the quality of our leads. Before we started using Qualified, we received many unqualified leads. However, since implementing their chatbot and AI SDR, we can now qualify leads more effectively before they reach our sales team. ### 11. Effortless and Reliable—It Just Works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Qualified?** It works well, is easy to use, and the customer service team is excellent. They help you get set up so you have the best chance of being successful. **What do you dislike about Qualified?** There is nothing I dislike about Qualified. They are always innovating and as I mentioned give you the best chance to be successful. **What problems is Qualified solving and how is that benefiting you?** Qualified lets marketers see who’s on their site, start real conversations with the right buyers, and book meetings instantly. Instead of waiting on forms, you can engage high-intent accounts in the moment and turn website traffic directly into pipeline. ### 12. Qualified: An Intuitive Tool for Setting Up Chatbots for Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca G. | Martech Stack and Transversal, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Qualified?** Since launching the Piper AI bot, we've successfully engaged in 435 conversations with visitors. The bot has enabled us to seamlessly expand our reach with AI-powered localizations in French, German, Spanish, and Italian, markets we couldn't previously support without a significant investment in manual translation and configuration. **What do you dislike about Qualified?** Our feedback is overwhelmingly positive based on the initial results from Piper. As we plan for the future, having more visibility into the product roadmap would be incredibly valuable. It would allow us to align our own strategic goals with Piper's upcoming capabilities and prepare our teams accordingly. **What problems is Qualified solving and how is that benefiting you?** Qualified allows us to generate leads effortlessly in the background, thanks to our optimized bot configuration and advanced AI capabilities—eliminating the need for constant manual oversight. ### 13. 24/7 AI SDR Coverage and Outstanding Support Save Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Qualified?** 24hr AI SDR coverage with intelligent Q&A and qualification. This saves our reps countless time to work on other tasks. I love the automated email coverage to close the gap on inbound flows. The customer support we've received has been best in class. Their knowledge of the product is impressive and they've been with us every step of the way. Incredibly responsive as well! **What do you dislike about Qualified?** Some more robust search and individual reporting capabilities would be nice. **What problems is Qualified solving and how is that benefiting you?** Qualified does an amazing job bridging the gap between Marketing and Sales through real-time engagement, automated qualification, and a seamless CRM integration. Business problems Qualified is helping us with: - Lost opportunities on the website - Slow lead response time - Inefficient Sales and Marketing handoff - Inconsistent customer experiences ### 14. A Seamless Switch - Qualified is a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Qualified?** Qualified has completely transformed how we engage with visitors on our site. Visitors can chat with our AI SDR Quinn to have seamless conversations and quickly determine if our company is the right solution for them. The implementation process was smooth, and working with our QSA, Nick, has been absolutely incredible. He is super smart, accommodating, and deeply knowledgeable. He was even willing to review our previous chatbot setup and replicate it in Qualified, only better. The integrations are seamless, especially with Salesforce, ensuring we correctly route visitors, create leads, and book meetings. Our sales team loves being able to see, in real time, what visitors are doing on the site during live chats or before meetings. They also appreciate seeing when prospects arrive from Outreach sequences, which has been a huge win. The tracking, reporting, and analytics are top-notch, and Nick has helped us build out custom reports to monitor the data that matters most. The Smart Button experience is a game-changer, letting us update the site without web dev involvement. The Meeting Booker form is beautifully designed and customizable, which should help improve conversions. We’re also huge fans of the Qualified Offers feature - being able to easily add banners and popups for events, webinars, product launches, and ABX plays without needing dev resources is a big win. Finally, the lead routing capabilities are robust and customizable, and despite our complex setup, Nick built it out flawlessly. **What do you dislike about Qualified?** Honestly, there isn’t much to dislike. There are some things we’re still optimizing, but we’re working closely with our QSA to accomplish all of this. Nick has been incredibly patient, responsive, and proactive - he continues to monitor our setup, suggest optimizations, and answer every question we have. **What problems is Qualified solving and how is that benefiting you?** Before Qualified, our biggest challenge was routing inbound leads efficiently. We’ve solved that problem with a system that is both sophisticated and flexible. We also switched from a previous vendor, and we couldn’t be more excited about the move - Qualified offers so many more features and functionality that directly support our go-to-market efforts. The benefits have been immediate: Speed to lead: We’re booking more meetings and generating more leads, faster. Sales visibility: Our team can see visitor behavior in real time, helping them have more relevant, productive conversations. Self-service marketing updates: With tools like Smart Buttons and Qualified Offers, we can launch campaigns and promotions without relying on web dev. Better reporting and insights: Custom analytics give us the visibility we need to make data-driven decisions. Our launch was smooth and successful thanks to Nick’s support - he kept us on track, monitored everything closely, and made real-time updates as needed. Post-launch, he’s been just as engaged, ensuring we continue to optimize and succeed. Overall, Qualified is helping us build pipeline faster, and we’re thrilled about the results so far. We’re equally thrilled to keep working with Nick, who has been a true partner and joy to work with. ### 15. Great Customer Support and Scalable AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Qualified?** The platform is easy to use and the support team is great. Time to go live was a major consideration when selecting our new partner, and we were able to launch within 30 days thanks to our QSA and Qualified's robust library of resources. **What do you dislike about Qualified?** Like most AI tools, there’s a fair amount of testing involved. Making that process more intuitive and easier for users to add real-time feedback would further improve the user experience. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us proactively engage website visitors, convert them into meetings, and guide them to the most relevant content to drive more funnel activity. We’re also leveraging the AI SDR Email feature to ensure every inbound lead receives timely and personalized follow-up. ### 16. Excellent onboarding, support, and results with Qualified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Qualified?** Our experience with Qualified has been great from the start. The onboarding team was super helpful and made everything really easy to set up. They walked us through every step and made sure we understood how to get the most out of the platform. The product itself is really straightforward to use and integrates nicely with our existing tools. The AI chatbot has made a big difference for us. We’ve seen a clear lift in website conversions and more qualified leads getting to our sales team faster. Their support team is also awesome. Anytime we’ve had a question or wanted to try something new, they’ve been quick to jump in and help. Overall, it’s been a smooth experience and one of the more impactful tools we’ve added to our tech stack. **What do you dislike about Qualified?** If anything, I’d say I wish there were a few more customization options for offers and how images display. It’s a newer feature, so I know they’re continuing to build it out, but it would be great to have more flexibility for branding and layout down the line. **What problems is Qualified solving and how is that benefiting you?** Before Qualified, we didn’t have any chatbot on our site, so a lot of visitors with questions were dropping off without ever engaging. Now, the AI chatbot helps answer those questions in real time and connects people to the right content or team member right away. We’ve seen a noticeable uptick in demo requests since adding it. The built-in meeting scheduler has also been a huge help. It’s cut down the time between someone requesting a demo and actually getting on a call, which has made our follow-up process a lot smoother and improved conversion rates overall. ### 17. A Powerful, Flexible Conversational Tool with Excellent Implementation Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander P. | Marketing Systems Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Qualified?** Qualified has been a game-changer for us. It's replaced both Conversica and Drift Chat, streamlining our conversational strategy significantly in enabling our AI SDR functions. The platform is robust, easy to use, and incredibly versatile across use cases. The AI Studio is especially impressive: it offers deep personalization and customization, allowing us to build logic tailored to different audience segments and journey stages. We also had an exceptional experience with our implementation architect, who helped translate complex business needs into a well-structured, scalable deployment in a short timeframe. Great customer support in this area. **What do you dislike about Qualified?** The main area for improvement is around data ingestion and standardization. While the platform integrates well overall, having more flexible, customizable controls for shaping incoming data (e.g., formatting, mapping, normalization) would streamline some downstream use cases and improve data readiness across connected systems. We're still exploring options with their team for this area, but we have faith in our Qualified partners to have a solution that meets our needs while still providing a good user experience. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us fully replace our AI SDR function across chat and email. We previously used tools like Conversica and Drift Chat, but Qualified consolidates and expands those capabilities in a more powerful, integrated platform. It’s solving key challenges around lead engagement, speed to lead, and personalization at scale — allowing us to automate inbound conversations, qualify leads more intelligently, and route them effectively without sacrificing brand tone or customer experience. ### 18. Efficient Meeting Scheduler with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Maria G. **Reviewed Date:** December 09, 2025 **What do you like best about Qualified?** I like how easy Qualified is to use. The customer success team, especially Neil Feeney, is fantastic and really helps us a lot, making everything much easier. It's really transformed our capability to get meetings for the business, and there's no time wasted chasing leads as calendars are automatically connected to the AEs calendars. **What do you dislike about Qualified?** Nothing - it's an amazing tool. **What problems is Qualified solving and how is that benefiting you?** I use Qualified to capture demos and push visitors to book meetings without chasing them, as it integrates calendars and automates email follow-ups, getting us meetings easily and removing the back-and-forth. ### 19. Powerful Tool with Excellent Implementation Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Qualified?** What a powerful tool. It has the capability to completely transform how we go to market and communicate through our site and through email to our prospects and customers. But, what I have liked best so far has been the excellent support during implementation and now as we operate. Jen has been a fantastic partner! **What do you dislike about Qualified?** We do need to see better reporting in certain areas. The data is there, but somethings could be aggregated better. **What problems is Qualified solving and how is that benefiting you?** Getting our customers to the right information quickly on our site has created a higher level of engagement across the site. ### 20. Seamless Syncing with Other Softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Charmi M. | ADR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Qualified?** The way it syncs with other software making it easy to use **What do you dislike about Qualified?** it lags and needs to be refreshed many time to fetch the data **What problems is Qualified solving and how is that benefiting you?** having dashboard access and the ease to view the leads ### 21. Effortless Setup and Exceptional Support Exceed Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. | Senior Marketing Operations Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Qualified?** The setup process was incredibly simple, and integrating the tool was effortless. I was also impressed by the outstanding customer support and quick responses. This product offers far more functionality than the tools I used before. **What do you dislike about Qualified?** So far, I haven't encountered any drawbacks with the platform. **What problems is Qualified solving and how is that benefiting you?** We use a chatbot on our company website. ### 22. Smart Investment **Rating:** 5.0/5.0 stars **Reviewed by:** Edward V. | Executive Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Qualified?** It quickly generated a substantial new sales pipeline and integrates smoothly with our Salesforce environment. Qualified is among the best marketing technology investments I’ve seen in years. Their customer enablement is also very good. **What do you dislike about Qualified?** The reporting capabilities could be more flexible. **What problems is Qualified solving and how is that benefiting you?** With Qualified, we are able to engage website visitors, address top-of-funnel questions, route inquiries to the relevant teams, set meetings, and gain a wide range of visitor demographics and insights. ### 23. Feature-Rich Tool with Excellent Support and Worthwhile Setup **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Marketing Automation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Qualified?** Full functionality. Great support staff. Seeing immediate results. Piper AI SDR is great out of the box, and will only get better with more training. **What do you dislike about Qualified?** Nothing yet. The implementation takes a bit of time, but its necessary because the tool has so much functionality. **What problems is Qualified solving and how is that benefiting you?** We didn't have a centralized tool to book SDR meetings. The AI chatbot was wasn't a requirement for our needs, but made the decision to go with this tool easier. ### 24. Qualified Onboarding Made Launch Fast and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Global Operations, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Qualified?** Qualified and our onboarding team has been a tremendous value add. We were under a lot of pressure to get our site up and running quick. The Qualified team actioned quickly and made the experience incredibly easy. **What do you dislike about Qualified?** N/A, there has been nothing we have not appreciated **What problems is Qualified solving and how is that benefiting you?** Our highest converting inbound leads come from people on our website and Qualified has only improved it ### 25. Cassie Tran - CSM of the YEAR! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey K. | Senior Manager, Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Qualified?** Our CSM!! Our support offered by Cassie Tran has been top tier compared to all of our other vendors. She is quick to respond, first to jump in and help us solve issues and provides comprehensive insight into how to set up long term solutions. We love working with Qualified because we know without a doubt we will always be supported! **What do you dislike about Qualified?** User interface is a bit clunky to operate (been a Drift user for many years prior), but not enough to deter me away from using the tool. **What problems is Qualified solving and how is that benefiting you?** I lead the inbound SDR team here at Level Access and Qualified helps get interested buyers in our sales teams hands faster and more effectively! ### 26. Game-Changer for Pipeline Acceleration and ABM Execution **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney T. | Marketing Operations Mangaer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Qualified?** Qualified has become a critical part of our marketing tech stack. The integration with Salesforce is incredibly tight, which allows us to create hyper-targeted, real-time experiences for key accounts. I love the flexibility of the Experiences builder—it’s intuitive enough for marketers to use, but powerful enough to support complex routing and logic. The visibility into buyer intent is also a huge win. Between Qualified Signals and the chat engagement data, we’re uncovering warm leads earlier and arming our sales team with context they actually use. Their support team is excellent too—responsive, knowledgeable, and invested in our success. **What do you dislike about Qualified?** There’s a bit of a learning curve if you’re trying to build advanced experiences or deeply customize integrations, especially without a dedicated admin. Reporting is improving, but I still find myself exporting data to fully understand performance beyond surface-level metrics. **What problems is Qualified solving and how is that benefiting you?** We’re solving for real-time engagement with high-intent accounts—especially those in active buying cycles who previously would’ve bounced without ever talking to us. Qualified helps us reduce form friction, personalize outreach, and connect sales with decision-makers faster. It’s also been a key player in scaling our ABM program by surfacing pipeline-ready leads and shortening deal cycles. ### 27. Qualified delivers high-converting leads with powerful AI and stellar support **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki E. | Director of Marketing Campaigns, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Qualified?** Qualified has really transformed our inbound motion. The AI SDR is shockingly accurate in qualifying visitors and handling Q&A, leading to high-quality meetings without human intervention. The platform is intuitive, easy to use, and we’re consistently seeing 80% open rates with over 50% conversion to booked meetings. Plus, our CSM is incredible—she’s responsive, sharp, and helps us navigate even the most complex questions with ease. We wanted to get up and running within a month and they really helped us accomplish that goal. **What do you dislike about Qualified?** Honestly, there’s not much to dislike. Occasionally we run into edge cases that require custom configuration—but support is quick to help us work through them. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us capture and convert leads we would’ve otherwise missed—especially after hours or when our team is unavailable. The AI SDR engages site visitors in real time, answers their questions, qualifies them, and offers meetings around the clock. This has significantly increased our conversion rates and ensures we’re not leaving pipeline on the table. ### 28. Quick Chats and Location Features Make It a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Qualified?** Quick chats, ability to see locations! Easy to use and navigate. **What do you dislike about Qualified?** nothing, love it! I prefer to use it on my web over the app, but still very easy to use. **What problems is Qualified solving and how is that benefiting you?** Setting meetings with prospects for me to then give to our sales team. ### 29. High hopes for this tool and it exceeded them **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Qualified?** We've been using Qualified for several months now and it has completely transformed how we engage with our audience and book meetings. We are seeing a 25% conversion rate to booked meetings — a huge lift from our normal demo to meeting channel. Cannot believe how well our AI BDR engages and answers questions. Visitors are greeted with a much more polished and professional experience with the ability to qualify leads in real time. We are experiencing a 71% meeting offer-to-book rate. We could not be happier with Qualified. None of this would be possible without the exceptional work from our dedicated QSA Lily. She is so knowledgeable about the product and made the implementation and ongoing support effortless **What do you dislike about Qualified?** Wish it were a little more intuitive to set up audiences and routing rules. Somewhat of a learning curve **What problems is Qualified solving and how is that benefiting you?** We have lofty pipeline and bookings goals and Qualified is helping us reach those. We are getting more qualified pipeline from engaged buyers which is leading to faster sales cycles. ### 30. Amazing platform, easy to talk to any website visitors at the right time, turn them into leads. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Qualified?** At the beginning of the journey, I found that integration was very easy and quick. We started using the platform soon afterward. The interface is easy to use , I can manage chats and track leads without any hassle. It shows me visitors who are really interested, so I can talk to them at the right time. I can see what questions they might ask, which helps me prepare better. The support team responds quickly whenever I face any issues. I keep checking the app often to stay updated on my leads. **What do you dislike about Qualified?** I haven’t found any reason to dislike the tool. I’m not looking for flaws. It serves my purpose to be on Qualified. **What problems is Qualified solving and how is that benefiting you?** Qualified helps me connect with the right website visitors in real time, especially those who are genuinely interested. It saves time by showing who’s ready to talk, so I don’t waste effort on low-quality leads. It also helps me stay prepared by giving insights into what visitors are looking at or planning to ask. Overall, it’s made my lead engagement faster, more focused, and more effective. ### 31. Powerful Platform That's Easy to Use and Drives Measurable Results **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Email Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Qualified?** Incredibly robust tool that allows us to handle inbound chat requests, customize pages for customers, partners etc and get meetings booked. We're able to see how people interact with the website and get actionable insights from that. **What do you dislike about Qualified?** The AI Assistant feature is new and needs some added features to fully round it out, but these are not downsides just things that aren't available yet. **What problems is Qualified solving and how is that benefiting you?** We have complicated routing rules and therefore never had an SDR online at all times for coverage. Now with our AI SDR we're answering product and support questions 24/7 and getting meetings booked without reps needing to be in the app. ### 32. Agency-Tested, Client-Approved: Qualified Delivers Results **Rating:** 5.0/5.0 stars **Reviewed by:** Corinne T. | Marketing Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Qualified?** As an agency using Qualified for our own business and on behalf of clients, what stands out most is how seamlessly it unifies data from connected platforms into one intelligent, actionable interface. It empowers sales teams to engage high-intent visitors in real time, serve dynamic experiences through tailored chat paths, or deploy trained AI. All from a single platform. This level of flexibility and visibility is a game-changer, especially when you're managing multiple go-to-market motions. We’ve seen firsthand how powerful Qualified can be when it's configured strategically — not just as a tool, but as a core part of a revenue engine. It’s exactly the kind of platform that benefits from expert setup and ongoing optimization, which is where we’ve been able to deliver tremendous value for our clients. **What do you dislike about Qualified?** Like any robust platform, Qualified comes with a learning curve—especially for teams new to conversational marketing or real-time sales engagement. Sales reps, in particular, may need time to get comfortable navigating the interface and maximizing its capabilities. That said, once teams are properly trained, the platform becomes intuitive and highly effective. As an agency, we've found that the initial ramp-up period is a great opportunity to step in, support adoption, and accelerate impact. We've helped both our internal teams and our clients’ teams get up to speed quickly, ensuring they see value faster and use Qualified to its full potential. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us — and our clients — solve the critical challenge of identifying, qualifying, and engaging high-intent buyers in real time. It's streamlining meeting scheduling, even outside business hours, by qualifying visitors automatically and routing them to the right reps or booking flows. It also gives us the ability to sort website traffic based on intent and engagement, surfacing the most relevant visitors for immediate action. With historic and enriched visitor data at our fingertips, our sales teams are empowered to have smarter conversations, faster. As an agency, we also value how clearly Qualified shows us where and how visitors are engaging, which helps us identify optimization opportunities. The result is a shorter time to engagement, more personalized follow-ups, and tailored marketing and sales targets — for us and our clients. ### 33. Impressive AI SDR and Email Automation, Excellent Support, but Needs More Language Options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Qualified?** The product itself is amazing. Our AI SDR is fluent in 4 languages and engages visitors in real time to increase knowledge and book meetings for our team. The AI email allows us to follow up with people who download content or register for webinars automatically. The open rate, click rate, reply rates, and meetings booked from the AI emails have already surpassed our manual sequencing. The smart forms are also a nice feature, which allows known visitors an easier path to book a meeting without having to enter information again into a form. We've utilized Offers to promote webinars in key markets and will continue to expand the use of them for custom offers. Additionally, the implementation team were top-notch, getting us live in 5 weeks. They were incredibly responsive to any needs and questions. Would highly recommend! **What do you dislike about Qualified?** For now, using AI email is only supported in English, and we look forward to additional language support for our other regions. It would also be good to have an overview of all AI email data rather than reviewing each campaign separately. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us convert more of our site visitors to leads and more of those leads into opportunities. It also allows us to be much more efficient with lower-intent leads by automating the nurturing email process so we remain top-of-mind for ICP prospects. ### 34. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Evan M. | Demand Generation Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Qualified?** It's AI platform allows you to give it information to crate the right experiences for users without directing every possible path or outcome. Better meetings and more of them **What do you dislike about Qualified?** We are very new to be able to see the ROI of the tool. Although we expect to see big things and a big ROI, it's a large investment of both time and money. **What problems is Qualified solving and how is that benefiting you?** 24/7 ability to get users to the right information, check their ICP match, and get meetings booked to our sales team efficiently. ### 35. Efficient, intelligent, and game-changing for our sales team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Qualified?** Qualified has been a massive value-add for us. Our AI SDR engages site visitors in real time with smart, contextual messaging that feels natural and human across multiple languages. It does a great job qualifying leads and routing them to the right reps instantly, dramatically improving our speed to lead and reducing the manual load on our SDRs. It was fairly simple get started in the platform. Integrating Qualified with others in the tech stack is relatively simple thanks to the guides that are offered and reporting insights are actionable and clear. Plus, all the tools are there if you want to take it a step further with A/B testing and baking in targeted workflows alongside the AI SDR. To top it all off, the team behind Qualified is responsive, efficient and ready to connect on anything from feature requests to supporting complex builds. **What do you dislike about Qualified?** There's a bit of a learning curve when it comes to customizing experiences, particularly around setting up the correct routing and prioritization logic when you have multiple experiences running at a time. That said, the Qualified team goes above and beyond to help you get the most out of the platform, and their help center includes a wealth of useful guides if you prefer to dive in on your own. **What problems is Qualified solving and how is that benefiting you?** Qualified is helping us solve the challenge of connecting with high-intent website visitors in real time across multiple languages. The AI SDR instantly engages visitors, qualifies them based on our criteria, and routes them to the right reps or books meetings automatically. This has significantly reduced our speed-to-lead time, increased pipeline velocity, and freed up our SDRs to focus on higher-value activities. It's also improved the overall buyer experience by making engagement feel seamless and personalized. ### 36. Game changer for converting web traffic to real meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Qualified?** Qualified's live chat functionality with Piper the AI SDR has been a game changer for us. Now we are turning more website visitors into leads: +109% increase in inbound leads per month. Relying on human reps was always a challenge. Now, we use Piper AI for the first touch—dealing with initial enquiries, signposting window shoppers, and qualifying leads before handing them off to a human. The recent addition of the AI email feature has also been great for us—handling the low-intent leads our sales team doesn't want at scale. Above all, the continued customer support through onboarding and beyond has been exceptional! Our rep Cassie is always available whether we need something technical implementing, or just want a santity check of something we have configured ourselves - no question is too big or small. I cannot praise her enough. **What do you dislike about Qualified?** I can't think of anything I dislike about Qualified. **What problems is Qualified solving and how is that benefiting you?** - Turning more web visitors to leads: +109% increase in leads per month - Pre-qualifying leads for reps: screening out tire kickers, support enquiries and low quality leads ensures our human reps only deal with quality leads - Enabling prospects to book directly in reps calendars: A great prospect experience - Massive increase in website engagement - site visitors seem to love engaging with the AI chatbot to get their questions answered quickly ### 37. Insightful Visitor Tracking for Better Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Tanjim R. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Qualified?** shows me what the website visitor is looking at and how often they came to the site **What do you dislike about Qualified?** the notifications could be better, I dont always get notified if someone is chatting me **What problems is Qualified solving and how is that benefiting you?** gives me a chance to book meetings even after hours ### 38. Strong Chatbot Experience and Support, Scheduling Features Still Developing **Rating:** 5.0/5.0 stars **Reviewed by:** Christin M. | Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Qualified?** I’m consistently grateful for the Qualified Team’s dedication to innovate and meet the needs of the most pressing needs of their clientele. **What do you dislike about Qualified?** The progress on the scheduler side of the house has increased impressively during the time we’ve been using Qualified. I’m confident in the goals and next steps they have scheduled to support our broader sales teams. **What problems is Qualified solving and how is that benefiting you?** It gives our audience an immediate way to get their basic questions answered and point them towards booking a meeting with us. ### 39. Great product, always useful new features, and great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | Senior Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Qualified?** Easy to implement with the support team, we were able to replace our old chatbot provider and switch in less than two weeks. Lots of options for automation and getting meetings booked with our sales team, provides a way better user experience on our website for people to self book. **What do you dislike about Qualified?** Making sure our sales reps are using the tool in the best way and rolling out those processes has been a bit slower than we hoped. **What problems is Qualified solving and how is that benefiting you?** Allowing website visitors to pick meeting times themselves and book directly in our sales reps calendars all on their own. Using Smart Buttons and Offers on the website to create better user journeys, increase conversion. ### 40. A powerful platform for prospect engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Qualified?** Qualified offers a wide variety of features and experiences you can use to engage prospects on your site or elsewhere. We use the Meetings booker in conjunction with Hubspot forms as well as the AI SDR. Both have been excellent so far in helping us engage and accelerate prospects from web touches to live sales conversations, and both have allowed us to scale faster. Our QSA Jennifer has also been outstanding to partner with from initial implementation to ongoing optimizations and expansion of the features we take advance of. She makes sure we're building the right way and that we can always get an answer on questions or issues that arise. **What do you dislike about Qualified?** Would love more customizability for the Offers. Somewhat limited in design/placement control. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us shorten the time and distance between prospects interacting with our site and them having live conversations with our sales team. The platform allows us to engage them, answer questions, point them to relevant resources, and then guide them to booking a follow up convo with our team. It decreases time spent sitting between stages and it reduces funnel leakage by ensuring there's a quick hand off to the team for next steps. ### 41. Great Tool for Conversational AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Qualified?** Qualified’s AI chatbot, Piper, is incredibly sophisticated. We were looking for a way to automate and scale our chatbot experience without having to build out rigid, custom conversation trees. Piper made that possible. The bot can have long, dynamic conversations with prospects and always finds a helpful direction. It eliminates the frustrating loops that many other bots get stuck in and offers real freedom in how the conversation flows. **What do you dislike about Qualified?** Piper is a newer product, and there are still some legacy elements in the backend that can be confusing. More resources or guidance would help clients focus on what is currently relevant and avoid unnecessary setup steps tied to older features. **What problems is Qualified solving and how is that benefiting you?** We needed a more advanced and flexible chatbot to help us engage site visitors and guide them toward booking meetings. Qualified’s AI-powered bot, Piper, solved that. It gives prospects a better experience by responding naturally, asking the right questions, and offering useful paths forward. Since implementing it, we’ve seen an increase in meetings booked and better feedback from our sales team. The automation helps us qualify leads faster and removes friction in the user journey. ### 42. Excellent Support & Improved Inbound Conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca A. | Sr. Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Qualified?** The customer support is outstanding, especially from our CSM, Brittany Rhyme, who supported us for three years. She was always incredibly responsive and proactive, helping us scale our use of Qualified effectively. Since implementing Qualified, we’ve seen a significant improvement in our speed to lead and a noticeable increase in website conversions. It's not often you work with vendors who are willing to step in and help you achieve your specific goals. **What do you dislike about Qualified?** The reporting and dashboard features could be more intuitive. Metrics and data visualization aren’t always user-friendly, which can make it harder to extract insights quickly. Additionally, the setup, routing, and experience builder could benefit from a more streamlined and user-centric design. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us solve the challenge of engaging website visitors in real time. Before using Qualified, we struggled with slow response times and missed opportunities from inbound traffic. With Qualified, we’ve been able to dramatically improve our speed to lead, ensuring that sales reps can connect with prospects the moment they show interest. This has led to higher conversion rates, better pipeline quality, and a more efficient handoff between marketing and sales. ### 43. Quick to get results, tough to master **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan Q. | Performance Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Qualified?** The extraorindary suite of features that allows teams to be less stretched. From the AI SDR to visitor behaviour based conversations. It's been great. However, the Success Architect team is what makes it great after signing the contract. Jennifer Schneider, you are an invaluable asset to Qualified. **What do you dislike about Qualified?** The product is very quick to deploy. However, as you scale to bigger and loftier ambitions, you realise it is not easy without a dedicated resource to build the automations. **What problems is Qualified solving and how is that benefiting you?** Identifiying warm prospects, automated experiences based on website browsing behaviour, pitching conversations and then finally meeting scheduling. If a meeting is not booked, then automating the email nudges to encourage to book a meeting. ### 44. BDR Experience with Qualified AI Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Mellisa S. | Business Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Qualified?** Qualified makes it easy to connect with high-intent visitors the moment they land on our site --helping me book more meaningful meetings, faster! The real-time insights and SF integration let me prioritize the right accounts and tailor my outreach. It’s a game-changer for working smarter as a BDR. **What do you dislike about Qualified?** Without tight filters, you can get flooded with site visitors who aren’t truly qualified, which can distract from high-priority prospects. **What problems is Qualified solving and how is that benefiting you?** Helps solve the problem of delayed or missed engagement with high-intent prospects. By identifying and routing valuable website visitors in real time, it ensures we can engage the right people at the right time—increasing conversion rates and maximizing ROI from inbound traffic. ### 45. Qualified is a game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Qualified?** One of the things I appreciated most about Qualified was how easy it was to use. The platform itself was intuitive, which made adoption smooth across our team. But what truly set the experience apart was our amazing rep, Brittany. She consistently went above and beyond to handle any issues we encountered, no matter how complex. Having Brittany as our dedicated point of contact made a huge difference. Over time, she developed a deep understanding of our company’s goals and customer needs, which allowed us to get even more value out of the platform. I genuinely believe that her continued support played a big role in our success with Qualified. **What do you dislike about Qualified?** I dislike that you cant copy a chat from a customer conversation from qualified. **What problems is Qualified solving and how is that benefiting you?** Qualified is solving the problem of finding leads who could be interested in our products. Allowing BDRs to reach these leads ASAP. ### 46. Outstanding Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Qualified?** I really like that the platform is consistently evolving. Almost every week, our account manager, Jennifer, is introducing new enhancements within the platform that help with the user experience and functionality. The customer support that we receive from her also takes Qualified to the next level. Jennifer is always quick to respond with helpful, clear answers to any questions we have. Her support makes using Qualified not just easier, but enjoyable. **What do you dislike about Qualified?** While the platform is generally user-friendly, there are occasional moments when certain features or settings aren’t immediately clear. However, our account manager, Jennifer, is very responsive and has a ton of expertise, so any issues are quickly resolved. **What problems is Qualified solving and how is that benefiting you?** Qualified helps us find more ways to connect with the user based on their preferences. Whether the customer wants to schedule a meeting with the chatbot, phone, form, etc... Qualified helps us meet the user where they are. ### 47. Outstanding Support and Partnership from Our QSA **Rating:** 5.0/5.0 stars **Reviewed by:** Maritza A. | Marketing Automation, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Qualified?** Since the deployment, Qualified has made it easier for us to respond to leads faster and improve our conversion rates. The platform is user-friendly, and the support from my QSA has been great, guiding us, training us and suggesting the best approach to get the most of the tool. What I find most helpful about Qualified is how it helps us connect with customers quickly and effectively, especially with the AI SDR, Emma. The integration with Salesforce and Pardot also makes it easy to track leads and keep everything in sync. **What do you dislike about Qualified?** I think the platform could benefit from more detailed qualitative analytics, like better insights into conversations. It would be helpful if we could download these conversations and have better options for sorting and filtering them. As an example, we wanted more detailed analytics on the SmartButtons, similar to the Offers analytics, but we couldn't g the get the information we wanted. While it has a lot of great features, having more in-depth data would be helpful. Also, another area for improvement would be adding copy-and-paste feature of a section or branch within a flow, as well as the ability to move a branch to another section/side within a flow when creating Experiences. This would be especially beneficial if it worked similarly to Engagement Studio in Account Engagement, where you can select a step, copy it, and place it in another part of the flow. Such functionality would greatly streamline the process of building experiences. **What problems is Qualified solving and how is that benefiting you?** Since our deployment with Chat Experience, we have seen a increase in lead conversion by having real-time chats. The lead has a direct access with our LDR team. Now, the majority of our MQLs come through Qualified. ### 48. Outstanding Customer Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Becca B. | Senior Manager, Global Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Qualified?** The customer service is the best. Everyone is so responsive and helpful. **What do you dislike about Qualified?** Nothing I can think of. I love it so much. **What problems is Qualified solving and how is that benefiting you?** We are able to address people while they are on our site and give a more tailored experience. ### 49. Easy to Use with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Qualified?** Ease of use, Support, number of features **What do you dislike about Qualified?** Nothing really, find it really easy to use **What problems is Qualified solving and how is that benefiting you?** Speed to contact for Inbound leads ### 50. excellent platform, GREAT team! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah W. | Director of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Qualified?** Qualified has best-in-case customer success/support. Jeff Karges is knowledgable, responsive, and dive right into action whenever we need his support. It helps that Qualified also has an incredible product. The quality and thoughtfulness of how they have build AI into their product is what makes it so impactful. We leverage both Piper AI for chat as well as AI email, and both are extremely intuitive. **What do you dislike about Qualified?** The platform can be a little daunting. Most things we build we have Jeff (or CSM) advise or review, but it would be great if the tool was a little more user friendly. With that said, once I figured out where I need to be in the platform (experiences vs workflows, etc) I can usually figure it out. **What problems is Qualified solving and how is that benefiting you?** We use Qualified to optimize and increase our website conversion to leads/meetings booked. We have seen a significant increase in demos booked from our website by both leverage AI chat conversations to drive meetings, as well as the Smart Buttons/Smart Forms (allowing for us to reduce the friction for our prospects to schedule time with our team). ## Qualified Discussions - [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) - 1 comment - [View Qualified pricing details and edition comparison](https://www.g2.com/products/qualified/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+22%3A02%3A21+-0500&secure%5Bsession_id%5D=ea7e4b84-c164-4dd9-8fc1-03242e5d6882&secure%5Btoken%5D=4802e655fc1aa253a9f1c25f6ac01a4e88368569ceb34bf4427e033f0c29b5f3&format=llm_user) ## Qualified Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Clearbit](https://www.g2.com/products/clearbit/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [LeanData](https://www.g2.com/products/leandata/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Qualified Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Integrations** - MS Teams Integration - Email Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Website - Text Message (SMS) - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Additional Functionality** - Integrations - Topic Customization - Alerts - Real-time Intent **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Qualified Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews)