# How are you using AI drafting and AI Search in ProProfs Knowledge Base Software?

We use ProProfs Knowledge Base Software as a shared platform for support and product documentation, and the ease of use plus AI features have been the biggest wins. AI drafting helps us get past the blank page and produce solid drafts fast, while AI Search gives direct summaries instead of forcing people to open and scan multiple articles. Reporting on failed or low-result searches has also helped us spot documentation gaps earlier, though we still wish there were a dark mode for long writing sessions. How are others setting up AI drafting, AI Search, and reporting to improve self-service and reduce repeat questions?

##### Post Metadata
- Posted at: about 2 months ago
- Author title: Sales Development Rep | Driving Pipeline Growth
- Net upvotes: 1



## Related Product
[ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews)

## Related Category
[Customer Self-Service](https://www.g2.com/categories/customer-self-service)

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