# Which Infor channel partners handle post-go-live support and customisation rather than stepping away after launch?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Go-live is where most implementation contracts end and where the real work starts. The gaps in configuration surface in the first quarter, usually after the project team has moved on.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hi G2 reviewers, which<a class="a a--md" elv="true" href="https://www.g2.com/categories/infor-consulting-services"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/infor-consulting-services">Infor channel partners</a> handle post-go-live support and customisation rather than stepping away after launch? Three whose reviews speak to what happens afterwards:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/digitalthinker/reviews"><strong>DigitalThinker</strong></a> (5.0) is best known for staying on past implementation, with one reviewer describing it monitoring their help desk tickets and covering the desk during leave. Small team, direct access, and reviewers note the informal model can let occasional items slip.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/copley-consulting-group/reviews"><strong>Copley Consulting Group</strong></a> (4.4) is best suited to ongoing customisation work, with reviewers citing form and function rework and continued involvement across upgrades. They would like clearer routes from end users to consultants.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/cipher-business-solutions/reviews"><strong>Cipher Business Solutions</strong></a> (4.1) sits in the same category for teams wanting an Infor specialist on a continuing basis rather than per project.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Who have you used for Infor support in your sector that is not listed here?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 6 days ago
- Author title: Tech Consultant
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;We&#39;ve used a smaller regional Infor partner that isn&#39;t on this list, and honestly direct access mattered more to us than firm size. Knowing exactly who to call made a real difference in the first few months after go live.&lt;/p&gt;

##### Comment Metadata
- Posted at: 3 days ago
- Author title: Marketing Executive





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