--- title: Swag Pro (by Swag.com) Reviews meta_title: 'Swag Pro (by Swag.com) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 360 reviews by the users' company size, role or industry to find out how Swag Pro (by Swag.com) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 360 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swag Pro (by Swag.com) Reviews **Vendor:** Custom Ink **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 360 ## About Swag Pro (by Swag.com) Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, BetterHelp, Hinge, and Gusto use us to easily ship swag to customers, leads, employees, and events. This supports your ABM efforts and we can save you hours of time managing swag, helping you realize and measure greater ROI from your swag marketing efforts. WHAT SEPARATES US FROM OTHER SWAG COMPANIES There are literally hundreds of swag companies and swag websites out there. Most offer simple printing and promotional product distributing services, i.e. you can slap your logo on some mugs and a couple t-shirts and then have that sent to your office. Most of these swag companies do NOT provide any technology. There’s no way to strategically gift swag to customers or prospects, no integrations to Salesforce (or any other CRM) and no connections to marketing automation tools like Marketo, HubSpot, Zapier, etc. Printfection is a full service, end-to-end swag management and fulfillment platform where you can not only brand thousands of really creative items, but you can also strategically ship that swag anywhere in the world through your existing tech stack. Every customer also gets a dedicated account manager and swag success team, where we regularly share what swag works best for events, giveaways, customer rewards, etc, and keep you posted on the latest and greatest items. We’re a swag service very few companies have experienced before. SWAG CREATION Browse our extensive catalog featuring hundreds upon hundreds of awesome promotional products, or submit an item research request. We add new items to the catalog all the time based on customer needs. Our item setup process makes it incredibly easy to get your logo and corporate artwork on just about anything: T-shirts, hoodies, onesies, mugs, water bottles, speakers, tech products, puzzles, Jenga sets, you name it. We can brand really fun, creative swag like pinatas, massage tables - go ahead and think outside of the box! SWAG STORAGE AND WAREHOUSING We can of course send swag directly to your office or any location, but the true brilliance behind Printfection is that we’ll store all of your swag for you! No more messy office closet or dungeon. Once you order your swag, the items are shipped to our fulfillment center. You can then log into the platform and view all of your inventory in real-time. When you want to send swag to employees, prospects, customers, partners, or to an event, it’s just a few clicks and we ship and fulfill all the orders for you. It’s that easy. T-SHIRT DROPSHIPPING & PRINTING SERVICES While we brand hundreds of items, we do have some customers who often start with corporate t-shirts. We can print your logo and artwork on many different types of t-shirts, including all sorts of sizes and fabrics. We can dropship any type of custom clothing as well, including hoodies, pants, onesies, etc. We’re one of the most flexible t-shirt dropshipping companies around. SWAG FULFILLMENT It’s never been easier to get your corporate merchandise to your prospects, customers, and employees. You can ship in your own swag into our warehouse for use in campaigns, and any new swag you order through use will be stored for you. With just a few clicks, you can send any item anywhere in the world; whether that’s to a critical account you’re trying to close, or a loyal customer who just renewed or helped you with a case study. CUSTOM PACKAGING & KITS We make it easy to create awesome custom kits for onboarding new customers, using in your ABM efforts, or delighting new hires. Custom kitting allows you to brand your packaging boxes with your custom artwork, add custom inserts & fillers, and neatly arrange any items of your choice. Perfect for providing the ultimate unboxing experience! EVENT DROPSHIPPING (DROPSHIP PROMOTIONAL PRODUCTS) We make dropshipping swag / promotional products to events incredibly easy. You can send any items you want. Our Event Packing feature means all your apparel items will arrive neatly rolled and labeled by size and gender, so all you’ll have to do is take your shirts out of the box at your booth and you’re ready for showtime. When your event is over, you can simply send any unused swag back to our fulfillment center, drastically cutting down on wasted spend. If you select guaranteed delivery, your items will arrive on a specific date. You'll never have to scramble to get swag to and from an event again! SALESFORCE INTEGRATION & MARKETING TOOLS INTEGRATIONS Let your sales reps request swag right through Salesforce. Or automate swag gifting through Marketo, HubSpot, Intercom, or any number of tools leveraging our Zapier integration. You can also set up a company swag store leveraging our Shopify integration. Printfection is the easiest way to ship swag to anyone anywhere in the world. ## Swag Pro (by Swag.com) Pros & Cons **What users like:** - Users praise the **customer support** of Swag Pro, highlighting responsiveness and professionalism from the team. (10 reviews) - Users find Swag Pro's **ease of use** exceptional, making sourcing and managing company swag a seamless experience. (7 reviews) - Users admire the **collaborative support** from Alicia and Jae, enhancing teamwork and ensuring seamless communication. (7 reviews) - Users value the **shipping efficiency** of Swag Pro, enjoying fast turnaround times for their projects and gifts. (6 reviews) - Users commend the **excellent communication** from Swag Pro's team, appreciating their responsiveness and helpfulness throughout the process. (5 reviews) - Users commend the **responsive customer service** of Printfection, highlighting their friendly and efficient support throughout the process. (5 reviews) - Users value the **efficiency** of Printfection for streamlining gifting and fulfillment processes seamlessly across multiple locations. (4 reviews) - Users highlight the **outstanding customer support** from Printfection, appreciating their quick responses and helpful suggestions. (4 reviews) - Ordering Process (4 reviews) - Service Quality (4 reviews) **What users dislike:** - Users are concerned about the **high price** of Swag Pro, feeling it limits accessibility for many. (4 reviews) - Users report **delivery delays** and issues with tracking, making it unreliable for prompt, time-sensitive campaigns. (3 reviews) - Users are concerned about the **high prices** of Swag Pro, though some feel the quality justifies the cost. (3 reviews) - Users experience **shipping delays** and tracking issues, making Swag Pro unreliable for urgent campaign needs. (3 reviews) - Users report **delay issues** , citing repeated tracking problems and unresponsive support impacting time-sensitive campaigns. (2 reviews) - Email Issues (2 reviews) - Email Management (2 reviews) - Difficult Navigation (1 reviews) - Navigation Difficulty (1 reviews) - Notification Issues (1 reviews) ## Swag Pro (by Swag.com) Reviews ### 1. Printfection **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Swag Pro (by Swag.com)?** Ease of ability to place an order, and complete process. **What do you dislike about Swag Pro (by Swag.com)?** Printfection does not have original items, slow times to receipt **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Reward employees anywhere in the country ### 2. Sent Items for Training. Easy to use and Handle!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection was easy to get in touch with and the products were easy to pass out to coworkers. **What do you dislike about Swag Pro (by Swag.com)?** Shipping times were a bit slow, but that is understandable for the times. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** The main benefit is being able to send new employees swag, without having to store or ship items yourself! ### 3. In a time where everyone is remote, Printfection makes it easy to send prospects and customers swag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Swag Pro (by Swag.com)?** Sending and creating swag is extremely easy! Plus, they are always diligent about any design tweaks that need to be made before the inventory is created. Tracking spend is also very easy using Printfection **What do you dislike about Swag Pro (by Swag.com)?** There are some UI suggestions I would make, but none are a major disadvantage **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We've realized we can easily delight our customers and champions without much effort. We've always been a remote company and prior to using Printfection, it was difficult to provide every employee with the option to send swag. ### 4. Great all-in-one swag management company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Swag Pro (by Swag.com)?** The best thing about Printfection is that they completely handing the shipping and fulfillment saving us hours in having to take the customers address, get the right size, pack the package, and ship. **What do you dislike about Swag Pro (by Swag.com)?** Shipping overseas can get costly, because it's a flat rate. It's not the best option when you're shipping in bulk to one location and you don't plan to have any extra inventory. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We use Printfection for customer appreciation gifts and internal swag (onboarding, celebrations, holidays, etc) ### 5. Surprise and Delight Your Clients With Drop-Shipped Swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Swag Pro (by Swag.com)?** Printfection offers a fairly intuitive, self-service interface to order and manage all of your swag needs. Similarly, the redemption forms all clients to receive a personalized experience by self-selecting their "reward", including selecting a size if necessary. **What do you dislike about Swag Pro (by Swag.com)?** The subscription isn't cheap, and the swag pricing is on the high-end. However, I think you'll quickly learn that the positive sentiments earned justify the expense. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Send branded swag to virtual event participants to incentive registration and attendance. ### 6. Making our centralized swag program run with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Swag Pro (by Swag.com)?** The team has been very responsive to any of our requests or questions, always willing to jump on a call to explore new ideas. **What do you dislike about Swag Pro (by Swag.com)?** Fulfilment & shipments are taking a lot longer due to COVID. Sometimes the platform itself can be a little clunky or not that intuitive. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** It saves us time so we don't have to be researching products, ordering and shipping. We can get swag out to our customers more easily. ### 7. Great Addition to Our Strategy, Especially During Pandemic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2020 **What do you like best about Swag Pro (by Swag.com)?** We love the no contact aspect to Printfection. The pandemic forced us to reconsider how we handle company materials, and Printfection was a perfect solution! **What do you dislike about Swag Pro (by Swag.com)?** There really isn't anything that we've come across that has made us dislike an aspect of Printfection. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** The pandemic forced us to reconsider how we handle company materials, and Printfection was a perfect solution! We were able to distribute company material, especially to external contacts, without contacting the material firsthand. ### 8. An extensive catalogue options to choose and send to customers, good price **Rating:** 4.0/5.0 stars **Reviewed by:** Marcela C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Swag Pro (by Swag.com)?** Quality brand souvenirs, and diversity options and prices **What do you dislike about Swag Pro (by Swag.com)?** The expenses and inventory reports are a little bit confusing **Recommendations to others considering Swag Pro (by Swag.com):** Good platform to look for good quality souvenirs **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Not apply ### 9. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Swag Pro (by Swag.com)?** Easy to use. UX-friendly. Ease process to send merchandise **What do you dislike about Swag Pro (by Swag.com)?** To be honest, I don't have any feature which I dislike. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Send Swags to many places around the world ### 10. Solid swag management platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** I like that the variety in swag options (higher end, brand name to smaller, less expensive items). **What do you dislike about Swag Pro (by Swag.com)?** Something that would make Printfection better would be having the ability to send e-giftcards **Recommendations to others considering Swag Pro (by Swag.com):** It is a great tool for branded swag management, but if you are looking for e-gifting capabilities, this tool doesn't support that yet. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Easy swag management, bulk sending of swag, and giveaway campaigns ### 11. Excellent, best in class. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Swag Pro (by Swag.com)?** The automation! I only spend a few minutes on the platform and boom, we are set for the quarter. **What do you dislike about Swag Pro (by Swag.com)?** I wish we could get notifications for when new members join the admin side! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Shipping internationally and restocking effortlessly. ### 12. Best comprehensive swag management in the game **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Swag Pro (by Swag.com)?** Item storage and distribution, help sourcing **What do you dislike about Swag Pro (by Swag.com)?** Being able to see stock available would be great! **Recommendations to others considering Swag Pro (by Swag.com):** Stop packing and shipping on your own or wasting time looking for the right product when a great team can help you! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Getting packages out with a professional look at a very fast pace. It's great to trust their shipping/ops department with everything. ### 13. Very easy to use and drop ship to a large remote team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Swag Pro (by Swag.com)?** Link to send recipients for easy drop ship and size selection. **What do you dislike about Swag Pro (by Swag.com)?** None really, seems pretty easy. Would be nice for reorders to not have a minimum purchase to get previously earned discount. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Sending tshirt swag to a large remote team. Ease to order and ship out custom tshirts. ### 14. Company Swag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Swag Pro (by Swag.com)?** Their support team that handles any and all of my questions. If they don't know, they will find out! Very knowledgable and understanding group. **What do you dislike about Swag Pro (by Swag.com)?** I would like them to partner with more PBC apparel companies. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Internal swag and holding/delivery of swag. ### 15. Printfection - Easy & Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa B. | Events Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** The on boarding made the entire process so much easier **What do you dislike about Swag Pro (by Swag.com)?** There nothing I dislike, it makes my life easier so I love it! :) **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Not having to go into the office and spend so much time putting together swag boxes for our new hires ### 16. Good option for corporate swag stores **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Swag Pro (by Swag.com)?** great variety of merch in their catalog and very quick and helpful client support **What do you dislike about Swag Pro (by Swag.com)?** UX once logged in could be improved - hard to find certain products in the pipeline when being produced **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Merchandise support and management ### 17. Printfection is a game changer when it comes to order and distributing swags items. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Swag Pro (by Swag.com)?** Easy to distribute the registration link to people. They can sign up as will. **What do you dislike about Swag Pro (by Swag.com)?** I don't have much to dislike about Printfection so far **Recommendations to others considering Swag Pro (by Swag.com):** yes **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Time spend on swag organization, inventory checking, and distribution to multiple events. ### 18. Great items, seamlessly integration to Marketo and very helpfull support & customer success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Swag Pro (by Swag.com)?** Seamlessly integration to Marketo and very helpfull support & customer success **What do you dislike about Swag Pro (by Swag.com)?** The fact that I am paying for subscription, storage, fulfillment and shipment. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Printfection helps us delight our new customers. ### 19. Great experience and hands on with Printfection **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Swag Pro (by Swag.com)?** Support and personalized customer service. **What do you dislike about Swag Pro (by Swag.com)?** Wish there was more personalization across employees to allocate certain amounts. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** allocating certain gifts to certain departments ### 20. nice range of high end products **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Swag Pro (by Swag.com)?** the catalogue team and designers so efficient. **What do you dislike about Swag Pro (by Swag.com)?** As we are based in Canada, it would be great if we could stock our items here and save on shipping overall **Recommendations to others considering Swag Pro (by Swag.com):** n/a **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** the warehouse and dispatch service is surprisingly hard to come by. A very efficient service. ### 21. Quick solution for all your swag requirements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Swag Pro (by Swag.com)?** Ease of use and the huge collection of swags. Also the ability to run gifts for different campaigns usually tied up to different budgets. **What do you dislike about Swag Pro (by Swag.com)?** Inability to send out gift coupons, vouchers, etc. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Customer, prospect and employee gifts ### 22. Great customer service team and concept - some operational work to do **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Swag Pro (by Swag.com)?** Customer service team, overall great concept **What do you dislike about Swag Pro (by Swag.com)?** Platform has some clunky/challenging UX, a few operational issues with wrong products and shipping issues **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Ease of sending employee gifts (appreciation, new employee) and ordering new swag ### 23. Printfection is as turn-key as it gets. **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan C. | CEO of X-Team, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** • Super helpful and friendly support team, they go to a level of care and support that doesn't even seem scalable and yet they pull it off. • Quality printing • Wide range of products to print on, from low quality (ie cheaper) up to very high quality (ie expensive) items. • Cheap international shipping • Their platform is relatively easy to use and makes it easy to send items to customers/employees/etc. quickly. • Pretty timely turnaround times • The turnkey solution we always dreamed of having for swag. **What do you dislike about Swag Pro (by Swag.com)?** All of the dislikes I can think of are mostly shortcomings on our part, not theirs. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We use swag as a rewards program for our community of developers. Developers complete challenges, which earn them coins, which then can be redeemed for various swag items. Attempting to do this manually was a nightmare, but Printfection has made this turn-key, simple, better quality, and far more scalable for us. **Official Response from Ryan Campion:** > Thanks for the thorough and insightful review, Ryan! We love having you as a customer and love your developer use case. Thanks so much again ~ Ryan Campion Head of Marketing ### 24. Great product but an even better customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Claire E. G. | Marketing & Event Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** Printfection really does it all, they've been able to provide swag for us, but also house other things from our different vendors and fulfill them. The team is more than helpful with understanding our needs and helping to make sure that we are on the right tier allowing us to go down a level if our inventory and needs are less. **What do you dislike about Swag Pro (by Swag.com)?** I have had issues finding invoices for charges for one-off fulfillment orders. It takes me a while, so I wish that system was a bit easier to see all charges and invoices rather than running a report, but maybe that is because we do a lot of small fulfilments. **Recommendations to others considering Swag Pro (by Swag.com):** It is very easy to use and offers a variety of solutions. My favorite part is the customer service, the team has really helped and made suggestions on how we should use our account, even suggesting we downgrade to a lower tier to save money based on our needs. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Storage, inventory management, fulfillment and being able to order swag through them as well. Their team is very knowledgeable and make sure that we aren't over or underutilizing their services. **Official Response from Ryan Campion:** > Thanks for the review, Claire! If you'd like, let's get you on a call with your CSM and we can share some easier & faster ways to pull the invoices you need. Thanks again for your feedback! Ryan Head of Marketing ### 25. Printfection has made my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Brand Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** The online platform is easy to use, and the team is super friendly and responsive. I feel like I have so much more control over our swag program, and it makes it easier to manage swag among different departments. **What do you dislike about Swag Pro (by Swag.com)?** You have to have an inventory before you can place a collection campaign - but I don't know how much inventory I need until I place the collection campaign. So there is some manual work on my end to count up the reps' requests and then place an inventory order. **Recommendations to others considering Swag Pro (by Swag.com):** This is such a great program for anyone looking to make their lives easier when it comes to swag. My account manager and the support team are so easy to work with and responsive. They have a huge catalog and if something is not already in it, they will do a custom item for you with a very quick turnaround. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** More transparency with where my swag orders are and how much I'm spending and using. It's also much more efficient for ordering and shipping swag to my sales reps. It allows the reps to choose items they will get the most out of and customize their orders each quarter. ### 26. Super Easy Swag Management **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2018 **What do you like best about Swag Pro (by Swag.com)?** I love the client-facing experience -- it's clean, professional and easy to use. **What do you dislike about Swag Pro (by Swag.com)?** Nothing I can think of, it's an excellent platform. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We have a busy team. This saves us hours of driving to the post office and packing boxes. **Official Response from Ryan Campion:** > So glad your team is saving so much time and enjoying the platform! Many thanks for the review ~ Ryan Head of Marketing ### 27. Takes the headache out of swag **Rating:** 5.0/5.0 stars **Reviewed by:** Peter V. | Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Swag Pro (by Swag.com)?** If you've ever stuffed envelopes, spent a day folding shirts, or spent an hour in line at the post office, you'll appreciate printfection. They take the hassle out of storage and fulfillment. I still feel like I have creative control, but my shipments look even more professional. **What do you dislike about Swag Pro (by Swag.com)?** I really don't have anything I dislike. Sure, it isn't cheap, but when you consider the time they save us, it's not out of line. I'd like more tools to separate costs by department. **Recommendations to others considering Swag Pro (by Swag.com):** This is our first time using a product like this, so I don't have a good comparison to others to provide input here. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We wanted to engage more with our members and get them promoting our brand for us, and this has helped with both. ### 28. Very easy to use and seamless swag management platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Swag Pro (by Swag.com)?** It was getting harder to send out swag as the number grew. Doing it in-house was such a painful with communication between different team members and spreadsheet to keep track. The Google Chrome extension is seamless and easy to use! Our team members can generate their own links and send to customers. No more going back and forth to send out swag. **What do you dislike about Swag Pro (by Swag.com)?** I think pricing can improve it bit. Shipping is a bit expensive and the products cost a little more than other distributors. I used to order sunglasses from Inkhead and they have better pricing there. Tshirts, Bella and Canvas, are a about a dollar more per shirt as well. I would really like cheaper price for shipping and fulfillment. We would like to start sending out stickers to our customers but it's insane to pay the same price to send 1 one sticker as it does to send a tshirt. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** It now takes really no time for us to send out swag to customers. Doing it in-house was too time consuming and when the volume got big we were falling behind. We can order everything we need now, sunglasses and shirts at one place. Having the platform to keep track of number of items available is really nice. We no longer have to order things wait for the arrive finding a place for storage and ship out one by one. ### 29. Super Useful Software with a slight learning curve; slow production times **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Swag Pro (by Swag.com)?** - Super customizable: You can essentially get any swag you want - if there's something missing from their catalog, you can send them what you want and they'll stock it for you - Fast feedback: After I upload artwork or send in questions, I typically hear back in less than 24 hours, which expedites the ordering process - Flexible use cases: You can order swag to your office, have it stored in a warehouse, have it drop shipped to a conference or customer, etc. Customers can use customized links to order unique gifts for them or you an coordinate large-scale swag shipping campaigns (such as renewal gifts) **What do you dislike about Swag Pro (by Swag.com)?** -Slight learning curve: The software isn't as intuitive as one would think. For anyone less used to working on digital platforms, I could see the user interface posing a problem. -Slower production times: I ordered some swag and it's taking roughly a month to receive. If I ordered this same item & quantity from our old vendor, it would be here in half the time and cost the same. Therefore, I suggest ordering any items way ahead of time. -Limited unique items: With the midlevel subscription, you get a certain amount of unique items allocated to your account. If you go over these items, you have to pay an additional fee. As a semi-big organization, having no limits on unique items would greatly benefit us. **Recommendations to others considering Swag Pro (by Swag.com):** Definitely test it out if you're interested in ABM, digital storefront, an integrated swag system, etc! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** -Digital Storefront: I'm willing to forego the sometimes higher cost of swag items with Printfection, because the platform provides a digital storefront for our employees to utilize, meaning there's more autonomy in the use of swag and less reliance on my Department. This means more time I can put toward other projects that drive the bottom-line. -ABM: Although this is not something we are exploring just yet, it's something we are preparing for in the near future. Printfection would offer a valuable way to cater to clients, as you can readily send whatever swag you want directly to them, or even coordinate a campaign or unique link where they select items. ### 30. Really cool idea behind their platform but customer service is a little confusing at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Swag Pro (by Swag.com)?** I like their platform and the ease of use. I also think Printfection has some really great features like being able to have sizes marked upon arrival. **What do you dislike about Swag Pro (by Swag.com)?** It was really confusing figuring out who I should be talking to, my account manager, or the people that were helping me create the goods in their store. I also felt like their were times where that "can do" attitude just didn't exist. It felt easy for them to deny requests without thinking creatively. I was also disappointed with the creativity in swag suggestions. I had really high hopes because it seemed like they have some great stuff. **Recommendations to others considering Swag Pro (by Swag.com):** Great platform itself. I think there needs to be a way for you to automatically approve a reorder when an item gets below a certain inventory threshold. I also think there should be more structure with working directly with your account manager vs. all the reps who help create the goods. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Having things organized in one platform is awesome. I love that I can also share access with others so that they can place orders as well. Also cool how you can do custom boxes for shipping stuff all together in a pack. ### 31. Nice responsive staff and quality prints thus far but shipping costs & platform can be frustrating **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Swag Pro (by Swag.com)?** The team has been great to communicate with, and they have a huge range of merchandise. If they can source something, it seems like they will give a quote no matter if it's not a current or previous item for them. There's a lot of potential with their platform. **What do you dislike about Swag Pro (by Swag.com)?** The shipping costs vary a lot for seemingly no reason and overall are high compared to what we paid when we were shipping things. The platform has some limitations - for example for the giveaway feature, we wanted to send a water bottle and t-shirt but there's no way to do that with that particular feature. They can choose two items, but there's no way to restrict so that people don't choose two t-shirts instead of one for each. The invoicing is also cumbersome - they charge your credit card for each transaction instead of invoicing for everything at the end of the month. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** This has kept us out of the packing and shipping business so far and overall saved us time. ### 32. Great Fulfillment Back-end for Shopfiy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** As a Developer, the terrific integration with Shopify is definitely my favorite part of Printfection. Easy to follow instructions made the setup a breeze and I had my first products connected within a few hours. It is even possible to link multiple sizes and color variants of products to Shopify, which really takes the work out of managing inventory. Printfection also allows for doing some really cool social giveaways for ongoing and one-time campaigns. This can be an awesome way to reward customers, or to say thank you for your business, etc. Another thing I really love is if there are any issues with shipping or other customer service related problems, Printfection will act as my customer support department to resolve. This is like having an extra team and really saves time! It is great to have a partner to help with our swag inventory management, drop-shipping and customer service. Printfection does a good job of helping with all of these challenges! **What do you dislike about Swag Pro (by Swag.com)?** Some of the interface in the admin area of Printfection can be confusing. These are very minor issues and I've only experienced it few and far between. Fortunately, the support is great about helping me when I've run into these minor challenges. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** I needed a good way to handle fulfillment with my Shopify store. This included multiple apparel items, managing inventory and reorder points, shipping items, and supporting customers. Thankfully, Printfection does all of those things well. ### 33. Printfection does the work for us **Rating:** 5.0/5.0 stars **Reviewed by:** Dani T. | Head of Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** We're using Printfection as part of our marketing campaigns at Walls.io all the time. This tool saves us so much time. It's so easy to create and order merchandise. We can quickly send the right gift to a happy customer or give a reward to someone who gave us a testimonial or took part in a contest we organised. **What do you dislike about Swag Pro (by Swag.com)?** There's nothing that comes to my mind right now. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Printfection helps us with spread the word about our brand by creating amazing merchandise and easily allowing us to share it with our users. ### 34. Printfection gets Swag Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly P. | Customer Programs Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about Swag Pro (by Swag.com)?** I love that it's so easy to make new swag, build new campaigns, and ultimately get swag in the hands of our customers. Everything about the customer experience is extremely professional and delightful for them, and it's also really easy to set up and manage for me. **What do you dislike about Swag Pro (by Swag.com)?** There were a few things we asked for when we started using Printfection that have since been built :-) The only thing I can think of that could still be improved is the reporting, which is pretty basic. **Recommendations to others considering Swag Pro (by Swag.com):** To keep costs down, be efficient with your items and use the archive button. You pay monthly for each item you have available to send, but if you decide to stop using something and just use up the inventory, you still pay for it until you archive it. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Before, I was completely underwater trying to get gifts out in a timely, organized way and then manage the documentation of who got what and when. Everything from fielding new requests to managing inventory to sending out the gifts themselves was done in-house, and as we grew, the time it took out of my week grew as well. But then I found Printfection. Not only was the platform easy to use and set up, but it immediately saved me a TON of time. All gift requests were streamlined and shipping was entirely automated overnight and there were clear alerts when inventories were getting low (something I would have to monitor manually before). Because of Printfection, swag went from an overwhelming time suck to something that was manageable and actually scalable. Printfection took the stress out of swag management for me, and I would recommend it to anyone looking to improve their swag management processes. **Official Response from Ryan Campion:** > Thanks so much for the thorough and thoughtful feedback, Kelly! Most appreciated. I agree our reporting can be improved and we have that on the roadmap, along with other improvements to the platform. If you have any other feedback you'd like to share, you can always reach me at ryan.campion@printfection.com. Thanks again! Ryan Head of Marketing ### 35. Multi-functional but has issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Swag Pro (by Swag.com)?** The full-scope of services that they offer is truly staggering, and can accomplish multiple goals for your business. **What do you dislike about Swag Pro (by Swag.com)?** The quality of their promo products versus competitors is on par, and their prices are much higher than competitors as well. **Recommendations to others considering Swag Pro (by Swag.com):** Our company could have received a much larger benefit should we have partnered with Printfection when we perceived the benefit a little better. Consider promo product pricing as well as how many inventory/design SKUs you want to have on your portal and budget accordingly. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We were aiming to build an internalized swag portal, drop-ship promotional material for tradeshows, and do giveaway campaigns. The drop-shipping was really nice as it was a very hands-off process on our end and the items made it to the shows in plenty of time. **Official Response from Ryan Campion:** > Thanks so much for the feedback. Our Customer Success team would be happy to chat with you about how to get the most value out of our platform to hit your goals within your budget. Let us know — we are here for you! Ryan ### 36. Exactly what you need for customized swag **Rating:** 4.5/5.0 stars **Reviewed by:** Sam V. | Director of Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** We used Printfection for getting all our employees a bunch of gear and everything went smoothly and was super easy to do with their service. **What do you dislike about Swag Pro (by Swag.com)?** The only thing I can think of is a little confusing process before you start but once you get going its fine. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We need to get our employees a full uniform with custom branding and it was super easy to get everything going. Especially because each person could order their own gear to their address without us having to do any extra work. **Official Response from Ryan Campion:** > Thanks for the review, Sam! We're always looking to improve our onboarding, so if you have comments on how to reduce confusion when getting started, please let me know: ryan.campion@printfection.com. Best, Ryan Head of Marketing ### 37. Quality promo items and Reliable Logistics **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos S. | Events Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Swag Pro (by Swag.com)?** The Printfection team is extremely accurate when executing shipment orders and inventory tracking. I don't recall the last time we had an issue with wrong sizes, packaging or delays. Support is knowleagdble and responds super quickly. Their web interface is easy to navigate to place orders and manage shipments. **What do you dislike about Swag Pro (by Swag.com)?** Depending on the item you are sourcing you can find cheaper manufacturers elsewhere, but given how reliable they are, I definitely still feel they provide a great service. It really comes down to if your volume of production and number of shipments justify the cost. For us, I would say they are definitely worth it. **Recommendations to others considering Swag Pro (by Swag.com):** Great support! Always on top of our requests. Yes, it's not super cheap but at least will give you need a worry-free option, i highly recommend them. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** As a company that participates in multiple tradeshows, the ability to place big orders and easily control inventory while planning small shipments to each location is super convenient. **Official Response from Ryan Campion:** > Thanks for the honest feedback, Carlos! We certainly never claim to be the "cheapest" option out there, and we find our customers save in the long run when factoring in our quality and the time savings achieved by managing swag through our platform. The cost of handling swag manually is often much higher than most companies realize! Glad our support team is meeting your needs - please let me know if there's anything else we can do to improve! ryan.campion@printfection.com ~ Ryan Head of Marketing ### 38. Great Tool for sending users SWAG! **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Swag Pro (by Swag.com)?** It's easy to give a giveaway link to a customer and know they're going to get some awesome Swag! I no longer need to worry about collecting their address, packaging the items and then waiting in line at the post office. **What do you dislike about Swag Pro (by Swag.com)?** Prices on Swag are much higher than alternatives. Ex: X brand of shirts with Printfection were $11 each for men's, $13 each for women's, at my outside vendor, they're $7. The time from ordering and refilling items to the time they hit my backend to be able to ship them feels LONG. When I work with individual companies, I can do a turn around with shirts in a week. **Recommendations to others considering Swag Pro (by Swag.com):** Take a look at giveaway links! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Before I had to mail and package each giveaway we were doing. This was super time consuming before and has now saved so much time. Being a remote company, I no longer need to store tons of swag in my apartment. ### 39. Love using Printfection for our swag! **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Swag Pro (by Swag.com)?** I really love the customer service - the team is always so helpful and fast with responses. I also love how easy they make it to create campaigns! It is great to be able to keep swag in our inventory and then send out links to customers as needed for various campaigns and giveaways. They have a bunch of great offerings (I always know I can find what we are looking for) and they always do a great, quick job of printing/shipping. **What do you dislike about Swag Pro (by Swag.com)?** I think the website experience could definitely be improved. There are a lot of things to click and ways to create different giveaways, etc. Simplification would be great. **Recommendations to others considering Swag Pro (by Swag.com):** Highly recommend! Especially for marketing and event teams! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Having an easy way to store and ship swag to customer for campaigns, giveaways, and conferences. We have realized all of these! The event packing for shirts (rolled up with size stickers) is a lifesaver!!! **Official Response from Ryan Campion:** > Thanks so much for the great feedback, Shannon. Definitely agree that our UI could use some improving, and we're actively working on it. Really appreciate the detailed response - thank you again! Ryan Campion Head of Marketing ### 40. Printfection for Customer Swag and Internal Employee gifts **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany S. | Senior Customer Success Manager, Team Lead EMEA, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Swag Pro (by Swag.com)?** I like that it's a one stop shop. You can pick items out from their catalog, then you work with their design people to customize the logos and colors. After that, you order the items and they're housed in their inventory and then you can send links to customers to redeem swag. **What do you dislike about Swag Pro (by Swag.com)?** The main dislike is that when I place an order to update my inventory, it takes a while to come in (which they tell you how long to expect it) and sometimes that item is out and I really need it because it's a customer favorite. **Recommendations to others considering Swag Pro (by Swag.com):** It's helpful to have a design person on staff that can work with their design people on colors, logo, etc. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We are supplying our customers with branded swag when they renew and sign up for our software. We have realized the benefits of spreading our logo, our name, and then other employees at those companies are wondering what our system is and how they can get a cool swag item. **Official Response from Ryan Campion:** > Huge thanks for the review, Brittany. I'm stoked you're seeing the value of our platform — and using it in a superbly brilliant way to reward your customers when they renew/signup! I'm sorry to hear there have been times when a preferred item is out of stock. Please do loop me in the next time that happens, as well as your CSM. We may be able to find close alternatives. Thanks again for the review! Here's my email: ryan.campion@printfection.com Best, Ryan Head of Marketing ### 41. Using Printfection for company swag fulfillment **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany S. | Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Swag Pro (by Swag.com)?** The interface is easy to use. I don't think I ever got a formal training, but I always know where to navigate and when new things happen in the system it's easy to pick up on. **What do you dislike about Swag Pro (by Swag.com)?** It can get a little pricey, if you're using PF to create, house, and ship your items. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We are providing our customers with high quality swag upon renewal and new contract signing. It's helpful when we get pictures of our customers wearing and using our gear. ### 42. An Easy Way to Share Swag **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis K. | SEO & Organic Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Swag Pro (by Swag.com)?** I love that you can quickly send customers swag without having to physically go to the post office yourself. It makes it so easy to share your appreciation. **What do you dislike about Swag Pro (by Swag.com)?** Of course with convenience comes cost. It can be a little pricey for domestic shipping, but I think the international shipping is pretty reasonable. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We're able to quickly run social media promotions and give our customers a token of appreciation. This has helped us gain the respect of customers. ### 43. I have loved using printfection! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren A. | Event Mangaer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Swag Pro (by Swag.com)?** Keeping all of the items organized in online store that our customer facing teams are able to use easily through the Google Chrome extension! **What do you dislike about Swag Pro (by Swag.com)?** nothing so far! Everyone has been very helpful! The team has been able to walk me through any any confusion I had during set up very quickly. I am excited to see how this goes moving forward! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Creating as swag store to help create surprise and delight for our employees and customers. **Official Response from Ryan Campion:** > Thanks so much for the review, Lauren! We're glad you're enjoying our Chrome extension feature & your experience in general. Cheers! Ryan Campion Head of Marketing ### 44. Attentive Team and Extensive Catalog **Rating:** 4.0/5.0 stars **Reviewed by:** Garth H. | Founder, Graphic Design, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Swag Pro (by Swag.com)?** We enjoy having all our swag in a central location and being able to see stock on hand through the Printfection dashboard. Empowering stakeholders to request their own merch dramatically frees up my time to focus on other creative priorities. **What do you dislike about Swag Pro (by Swag.com)?** Occasionally, turnaround times can be a little lengthy, but it forces us to plan ahead ;) **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We solved the ongoing and often frustrating dilemma of producing, warehousing and shipping swag. ### 45. Affordable solution to outsource your giveaways worldwide **Rating:** 4.5/5.0 stars **Reviewed by:** Evgeny S. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Swag Pro (by Swag.com)?** I really like how the business operation works. You can easily plan your budget, you understand when and what will be produced, you can test the giveaways, we don't need stocks, we can deliver almost worldwide. **What do you dislike about Swag Pro (by Swag.com)?** The business model with open positions could be changed - we limited in the set of different giveaways. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** With Printfection we outsource the delivery of branded merch to our customers worldwide. ### 46. Comprehensive suite of services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** They are truly a one-stop shop for all your promo campaigns, internal swag campaigns, drop shipping, and more. **What do you dislike about Swag Pro (by Swag.com)?** Prices are a little up there compared to other promotional product companies such as 4imprint and others. **Recommendations to others considering Swag Pro (by Swag.com):** Create a spending strategy that leverages Printfection's higher price points to your company's advantage (IE drop shipping for tradeshows). **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Drop shipping promotional products for tradeshows, and internal swag portal for our employees. ### 47. Above and beyond! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2018 **What do you like best about Swag Pro (by Swag.com)?** Our account manager is delightful, helpful, and when we were looking for a highly specific swag item, they searched far and wide for it-- I was really impressed with their dedication to this, and the quality of the products that we've seen so far. The online interface is also clean, pretty, and simple. Plus, they've got some great insight as to get our swag to some hard-to-reach places. **What do you dislike about Swag Pro (by Swag.com)?** I haven't really used Printfection enough to run into issues, except for maybe that more 'firepower' might be required to get some really hard-to-acquire items. We ended up going to a competitor that is located more closely and could provide more experienced insights as to where the items are manufactured, various shipping methods and customs requirements, etc. But Printfection is still our internal go-to for clean-cut, simple internal-use warehousing and shipping on a larger scale. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We use Printfection for our Employee Appreciation program, and I think everyone finds that interface easy to use... Printfection is our internal go-to for clean-cut, simple internal-use warehousing and shipping on a larger scale-- so much so that I'd really like to get more of our customer-side connections in on it, too. ### 48. Very thankful I found this company! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya H. | Brand / Marketing Designer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about Swag Pro (by Swag.com)?** I absolutely love the ability to run a campaign through printfection that is absolutely handsfree on my part. The day to day is very busy, but with printfection I am rest assured that my customers/clients are getting their gifts in a timely manner! **What do you dislike about Swag Pro (by Swag.com)?** I would love more customization options on the landing pages! I would love the ability to run a campaign and show that someone is getting a "package" of items rather than having them select one item, and then adding a drop in of the additional items. Id love to actually show all of the items they are getting together in one image. **Recommendations to others considering Swag Pro (by Swag.com):** It could not be easier to manage swag with printfection! I cant imagine having boxes of tee-shirts,. stickers, notebooks lying around my office. Its such a relief to leave it in the hands of printfection. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** One of my goals this quarter is to build a better relationship with my audience through "surprise and delight". I am using printfection to send fun gifts, and rewards, to my customers. This is already paying off and we have seen multiple tweets from excited and happy customers who received our packages! **Official Response from Ryan Campion:** > Tanya - many thanks for the review! Really happy to hear you're able to get gifts to your customers easily & efficiently. Great feedback on the landing pages - passed that along to our Product team. Regarding showing your recipients all the items together, you can do that with kitting! That's available on our Standard plan. I'll have your CSM reach out with more information just so you have it. Thanks again! Ryan Head of Marketing ### 49. Best Swag Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Swag Pro (by Swag.com)?** - Easy to setup - Easy to manage - Fulfilment capabilities - Create campaigns to send swag for events or customers - Great support team **What do you dislike about Swag Pro (by Swag.com)?** They've done a great job to update the platform UX, there are a couple of small updates that would help when sending swag to events or creating reports. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** The ability to easily order swag for events, it allows us to manage inventory without having to physically storage the swag and allowing us to ship the swag wherever we need it (hassle free). ### 50. Awesome product and fantastic CSM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Swag Pro (by Swag.com)?** Friendly team, reliable support, and honest conversation/ engagement. Product is fantastic- my company desperately needed a Swag inventory revamp. We used to store all of our swag in-house, and with tons of demand for swag shipments to customers and partners, this caused tons of in-house clutter and wasted time. Printfection is perfect for us because we print through so many different vendors, and need a space to store all of our swag. Just beginning to use Printfection and it's going great. Looking forward to seeing our results. **What do you dislike about Swag Pro (by Swag.com)?** Hmmmm- can't say yet. Whole process has been very convenient so far. Perhaps the site could be easier to navigate? Also, start-up process is a bit tedious (registering SKU's and sending print vector files). Might be easier to speak with one consistent Printfection team member rather than multiple. **Recommendations to others considering Swag Pro (by Swag.com):** Talk to a rep and let them know what you need- They will be honest and candid and you'll know for sure if its a good fit. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Improving our relationships with customers and potential customers on a larger and more efficient scale. We have solved our clutter issue and are on track to developing a much more organized system for a process that we find super important. Swag packs benefit us a ton- they almost guarantee loyalty and create a genuine and conversational relationship with customers. ## Swag Pro (by Swag.com) Discussions - [What types of branded swag / promotional merchandise can Printfection create?](https://www.g2.com/discussions/branded-swag-and-promotional-merchandise) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do-152c6150-f596-4679-8c64-a375379c93b5) - 1 comment, 1 upvote - [Where can Printfection ship to?](https://www.g2.com/discussions/where-can-printfection-ship-to) - 2 comments, 1 upvote - [What types of customers use Printfection?](https://www.g2.com/discussions/what-types-of-customers-use-printfection) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do) - 1 comment, 1 upvote - [View Swag Pro (by Swag.com) pricing details and edition comparison](https://www.g2.com/products/swag-pro-by-swag-com/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+11%3A34%3A53+-0500&secure%5Bsession_id%5D=f94935c0-7e34-4bfd-98c3-fe8da0c49a02&secure%5Btoken%5D=1155f54d28acfb1171126ad9160654369f84c7ae4f240675b740176ac15cc850&format=llm_user) ## Swag Pro (by Swag.com) Features **Logistics** - Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Gift Status Tracking - Budgeting **Logistics - Print Fulfillment** - Efficiency - Order Tracking **Agentic AI - Print Fulfillment Services** - Cross-system Integration **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Direct Mail **Testing & Tracking** - Dashboards & Reporting - Campaign Management - Design Management **Reporting** - Spend - Conversion Rates **Platform Data** - Conversion Rate Measurement **Customization - Print Fulfillment** - Integration - Flexibility - Templates **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality** - Inventory Management - Warehouse and Fulfillment - Contact Management - Pipeline Management - Communication Management - Lead Management - Campaign Management **Agentic AI - Direct Mail Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Mailing Services Integration - Printing Services Integration **Additional Functionality** - Content Delivery - Multi-Channel Communication - Alerts/Notifications - Pipeline Reports - Data Synchronization - Contact Database - Lead Nurturing - AI Copilot - Performance Metrics - Prioritization - Lead Qualification - Marketing Automation - Search/Filter - Content Creation **Additional Functionality** - Mailer Templates - Data Import/Export - Mailing List Purchasing - Delivery Tracking - Event Triggered Actions - AI Copilot - Response Alerts - Generative AI - Mailing List Scrubbing - Reporting/Analytics **Integrations** - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration ## Top Swag Pro (by Swag.com) Alternatives - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,379 reviews) - [Kotis Design](https://www.g2.com/products/kotis-design/reviews) - 4.7/5.0 (333 reviews) - [Alyce by Sendoso](https://www.g2.com/products/alyce-by-sendoso/reviews) - 4.7/5.0 (536 reviews)