--- title: Swag Pro (by Swag.com) Reviews meta_title: 'Swag Pro (by Swag.com) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 360 reviews by the users' company size, role or industry to find out how Swag Pro (by Swag.com) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 360 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swag Pro (by Swag.com) Reviews **Vendor:** Custom Ink **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 360 ## About Swag Pro (by Swag.com) Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, BetterHelp, Hinge, and Gusto use us to easily ship swag to customers, leads, employees, and events. This supports your ABM efforts and we can save you hours of time managing swag, helping you realize and measure greater ROI from your swag marketing efforts. WHAT SEPARATES US FROM OTHER SWAG COMPANIES There are literally hundreds of swag companies and swag websites out there. Most offer simple printing and promotional product distributing services, i.e. you can slap your logo on some mugs and a couple t-shirts and then have that sent to your office. Most of these swag companies do NOT provide any technology. There’s no way to strategically gift swag to customers or prospects, no integrations to Salesforce (or any other CRM) and no connections to marketing automation tools like Marketo, HubSpot, Zapier, etc. Printfection is a full service, end-to-end swag management and fulfillment platform where you can not only brand thousands of really creative items, but you can also strategically ship that swag anywhere in the world through your existing tech stack. Every customer also gets a dedicated account manager and swag success team, where we regularly share what swag works best for events, giveaways, customer rewards, etc, and keep you posted on the latest and greatest items. We’re a swag service very few companies have experienced before. SWAG CREATION Browse our extensive catalog featuring hundreds upon hundreds of awesome promotional products, or submit an item research request. We add new items to the catalog all the time based on customer needs. Our item setup process makes it incredibly easy to get your logo and corporate artwork on just about anything: T-shirts, hoodies, onesies, mugs, water bottles, speakers, tech products, puzzles, Jenga sets, you name it. We can brand really fun, creative swag like pinatas, massage tables - go ahead and think outside of the box! SWAG STORAGE AND WAREHOUSING We can of course send swag directly to your office or any location, but the true brilliance behind Printfection is that we’ll store all of your swag for you! No more messy office closet or dungeon. Once you order your swag, the items are shipped to our fulfillment center. You can then log into the platform and view all of your inventory in real-time. When you want to send swag to employees, prospects, customers, partners, or to an event, it’s just a few clicks and we ship and fulfill all the orders for you. It’s that easy. T-SHIRT DROPSHIPPING & PRINTING SERVICES While we brand hundreds of items, we do have some customers who often start with corporate t-shirts. We can print your logo and artwork on many different types of t-shirts, including all sorts of sizes and fabrics. We can dropship any type of custom clothing as well, including hoodies, pants, onesies, etc. We’re one of the most flexible t-shirt dropshipping companies around. SWAG FULFILLMENT It’s never been easier to get your corporate merchandise to your prospects, customers, and employees. You can ship in your own swag into our warehouse for use in campaigns, and any new swag you order through use will be stored for you. With just a few clicks, you can send any item anywhere in the world; whether that’s to a critical account you’re trying to close, or a loyal customer who just renewed or helped you with a case study. CUSTOM PACKAGING & KITS We make it easy to create awesome custom kits for onboarding new customers, using in your ABM efforts, or delighting new hires. Custom kitting allows you to brand your packaging boxes with your custom artwork, add custom inserts & fillers, and neatly arrange any items of your choice. Perfect for providing the ultimate unboxing experience! EVENT DROPSHIPPING (DROPSHIP PROMOTIONAL PRODUCTS) We make dropshipping swag / promotional products to events incredibly easy. You can send any items you want. Our Event Packing feature means all your apparel items will arrive neatly rolled and labeled by size and gender, so all you’ll have to do is take your shirts out of the box at your booth and you’re ready for showtime. When your event is over, you can simply send any unused swag back to our fulfillment center, drastically cutting down on wasted spend. If you select guaranteed delivery, your items will arrive on a specific date. You'll never have to scramble to get swag to and from an event again! SALESFORCE INTEGRATION & MARKETING TOOLS INTEGRATIONS Let your sales reps request swag right through Salesforce. Or automate swag gifting through Marketo, HubSpot, Intercom, or any number of tools leveraging our Zapier integration. You can also set up a company swag store leveraging our Shopify integration. Printfection is the easiest way to ship swag to anyone anywhere in the world. ## Swag Pro (by Swag.com) Pros & Cons **What users like:** - Users praise the **customer support** of Swag Pro, highlighting responsiveness and professionalism from the team. (10 reviews) - Users find Swag Pro's **ease of use** exceptional, making sourcing and managing company swag a seamless experience. (7 reviews) - Users admire the **collaborative support** from Alicia and Jae, enhancing teamwork and ensuring seamless communication. (7 reviews) - Users value the **shipping efficiency** of Swag Pro, enjoying fast turnaround times for their projects and gifts. (6 reviews) - Users commend the **excellent communication** from Swag Pro's team, appreciating their responsiveness and helpfulness throughout the process. (5 reviews) - Users commend the **responsive customer service** of Printfection, highlighting their friendly and efficient support throughout the process. (5 reviews) - Users value the **efficiency** of Printfection for streamlining gifting and fulfillment processes seamlessly across multiple locations. (4 reviews) - Users highlight the **outstanding customer support** from Printfection, appreciating their quick responses and helpful suggestions. (4 reviews) - Ordering Process (4 reviews) - Service Quality (4 reviews) **What users dislike:** - Users are concerned about the **high price** of Swag Pro, feeling it limits accessibility for many. (4 reviews) - Users report **delivery delays** and issues with tracking, making it unreliable for prompt, time-sensitive campaigns. (3 reviews) - Users are concerned about the **high prices** of Swag Pro, though some feel the quality justifies the cost. (3 reviews) - Users experience **shipping delays** and tracking issues, making Swag Pro unreliable for urgent campaign needs. (3 reviews) - Users report **delay issues** , citing repeated tracking problems and unresponsive support impacting time-sensitive campaigns. (2 reviews) - Email Issues (2 reviews) - Email Management (2 reviews) - Difficult Navigation (1 reviews) - Navigation Difficulty (1 reviews) - Notification Issues (1 reviews) ## Swag Pro (by Swag.com) Reviews ### 1. In general, I'm satisfied. But the merchandise catalog in the API is very inconvenient. **Rating:** 3.5/5.0 stars **Reviewed by:** Alina T. | Operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Swag Pro (by Swag.com)?** The giveaway is my favourite way of working with the platform. But I would like them to be more adjustable, if possible. Also, I really enjoy kitting, but it would be great if there was an option to create a kit at once, or at least combine items into kits and store them this way in case they won’t be used anywhere else. **What do you dislike about Swag Pro (by Swag.com)?** In general, I'm satisfied. But the merchandise catalogue in the API is very inconvenient. Whenever I have certain search parameters set and click on any item I want to see and go back it will send me to the first page regardless of where I was before. This may be very frustrating, especially when you spend a lot of time browsing. Also, I would really like to be answered earlier due to a large time gap. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** I resolve the problem of lacking a person responsible for swag across the Atlantic. Printfection takes away the liability to store, pack and send away the swag in North America+EMEA. ### 2. Poor Layout and Functionality **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Swag Pro (by Swag.com)?** There does seem to be a wide array of products and the giveaway/dropshipping options do work pretty quickly. We mainly use this to ship our swag boxes to new hires. **What do you dislike about Swag Pro (by Swag.com)?** The website is nearly impossible to navigate. Removing products is near impossible. Getting in touch with support has been really difficult. Overall I have been disappointed in this service. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Shipping swag boxes to new hires. ### 3. Printfection has changed the scope of my job dramatically! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** I no longer have to ship for all events. This has saved me so much time to focus on other things and has also saved the company time and money when it comes to shipping. Not having to deal with customs anymore for international shipments is fantastic! **What do you dislike about Swag Pro (by Swag.com)?** The only negative I see is that sometimes the quantities I want to order aren't able to be fulfilled by Printfection's current inventory though I think covid may play a role here. **Recommendations to others considering Swag Pro (by Swag.com):** If you're looking to save time in house with ordering and shipping branded gear, Printfection is great. My favorite tool that we use! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We have realized how easy it can be to share gifts with our customers from all over the world! It's amazing. ### 4. Printfection makes it easy to send gifts to a remote workforce **Rating:** 4.0/5.0 stars **Reviewed by:** Carina F. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Swag Pro (by Swag.com)?** The ability to manage campaigns of gifts to send to new hires and other employees, particularly in a remote global workforce. It saves us time and money **What do you dislike about Swag Pro (by Swag.com)?** The quality of the items is not consistent **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** The ability to manage campaigns of gifts to send to new hires and other employees, particularly in a remote global workforce. It saves us time and money ### 5. Great customer service, quick responses - fantastic to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Swag Pro (by Swag.com)?** Each time I have had to place an order or create a new product, the process has been seamless, fast, and efficient. When I have any questions or concerns, the CS team quickly responds and empathizes, which is rare these days in customer service! **What do you dislike about Swag Pro (by Swag.com)?** I don't think there is much to dislike about Prinfection - but one thing I would improve upon is that I'd like to see more of what is currently trending based on other customer purchases and what the world is looking at buying so we can make even more informed decisons. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We want to provide top-quality service to our customers and partners and I LOVE the personalized link that allows users to pick their own products/they can imput their personal details. It takes away the internal pressure of us messing up an address or incorrect size. ### 6. Printfection is an amazing platform for Swag and Asset management. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathanael T. | Marketing Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Swag Pro (by Swag.com)?** The TEAM! They not only answer every question possible, but they also walk alongside you during your issues and potential crisis. The Team at Printfection gets involved at the ground level, and I couldn't ask for a better company to work with for our Swag! **What do you dislike about Swag Pro (by Swag.com)?** There isn't anything, in particular, I don't like. There could always be more products and options for sellers to choose from; however, in my opinion, you can't always have EVERYTHING. Printfection has the necessities and beyond for most companies. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Our Swag line and sending out materials and assets for new subscribers to our business. Printfection also has a kit feature we're looking to develop our swag boxes through. ### 7. THE Workplace Swag Store **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection allows companies to go beyond what company swag is, and expands into what company swag should be. With thousands of options available, you can find just about anything for your employees from branded mugs and jackets, to headphones and Ice ball molds. **What do you dislike about Swag Pro (by Swag.com)?** Some of the menu options aren't the clearest, but the site is still very navigable **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** My company uses Printfection as an onboarding perk for new employees and as a resource for company events, volunteer opportunities, and as a "thank you." Because of Printfection, we have employees consistently asking, "where did you get that shirt?" "How can I help so I can get a cool blanket?" and "where swag??" That Printfection exists so we can provide these to our employees, I highly encourage any company to look into their services. ### 8. Perfect for organizing swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Swag Pro (by Swag.com)?** I love how easy the user interface is for Printefection. It's extremely easy to create an order for swag, upload art work, create campaigns, and review and finalize proof. **What do you dislike about Swag Pro (by Swag.com)?** Nothing that I dislike from using Printefection - however, I know that the fees can be expensive if you need Printfection to hold onto your inventory (if you have extra swag). **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** An easy way to create swag for any events throughout the company! The Printfection representatives are also very responsive and can help with faster turnaround times. ### 9. Easy to find options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Swag Pro (by Swag.com)?** the ease of finding new options and promptly getting custom mock-ups to ensure the design meets my needs and expectations **What do you dislike about Swag Pro (by Swag.com)?** frequently I very belatedly found out an item was out of stock, making the process frustrating at times **Recommendations to others considering Swag Pro (by Swag.com):** Do it! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** easy price transparency for swag and seamless distribution ### 10. Printfection **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Swag Pro (by Swag.com)?** Have a great connection with the Customer Success team and able to get answers to questions fairly easily. I liked being able to hop on a call with our CSM fast so she could walk us through questions we had during specific projects. **What do you dislike about Swag Pro (by Swag.com)?** Printfection doesn't have the greatest options for creating custom swag, or at least the variety that we'd like. Also, it's not the clearest form of sending swag internationally. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We were able to send out internal swag to our company fairly easily. ### 11. Always Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Swag Pro (by Swag.com)?** Katelin, Kat, and then entire Printfection team are always prompt! I can send an email today, and know that somone from the team will get back to me within the day or following day. Quality of products are always top tier, customer service is beyond amazing, and Katelin is always willing to hop on a call if I do not know how to do something. **What do you dislike about Swag Pro (by Swag.com)?** There isn't anything that I dislike about Printfection or the team. Again, everytime I interact with a Printfection customer service representative, it's always a pleasure. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** I am solving external swag requests, and internal swag requests. What benefits that I truly apprecaite is being able to create a campaign, drop ship or having people complete a link to input their own information for shipment. ### 12. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Swag Pro (by Swag.com)?** I love that we can keep multiple swag items in our inventory and send them out how and when we like **What do you dislike about Swag Pro (by Swag.com)?** There is inconsistency with paying for customs. Sometimes the same items shipped to one person requires them to pay customs on delivery, other times it doesn't **Recommendations to others considering Swag Pro (by Swag.com):** Easy to use! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We are able to send thank you gifts to our users and to employees which removes the need to pack and ship every package independently ### 13. Printfection has been a fabulous vendor to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Shane A. | Design Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love having an account manager who acts as a point person to suggest potential items for us and lead out on production timelines. Not having to chase all that down ourselves has removed a massive burden from us. **What do you dislike about Swag Pro (by Swag.com)?** Having to get campaigns approved by a person. This can sometimes be cumbersome, but it's certainly not a dealbreaker. Just something we needed to adjust to. Overall, we're thrilled with the product and our experience to date. Having Printfection produce and house our inventory allows us to easily give links out to our customers. **Recommendations to others considering Swag Pro (by Swag.com):** We've had a great experience transitioning to Printfection. I have no hesitation recommending them to others. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We needed a solution to alliviate the burden placed on our administrative staff. Previously they were managing all our swag inventory. Finding a place at the office to keep all the items was difficult. So we rented a storage unit which worked ok, but it was offsite so managing inventory count was problematic. Weekly trips to the storage unit to package up items for shipping became a hassle the more we needed to ship out. Printfection now produces and houses our inventory and allows us to easily give links out for customer appreciation. ### 14. Awesome Swag Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Madison M. | Manager of Global Partner Programs & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection is super easy to use and quick to implement. We were up and running in about a month, including having swag in the warehouse. It's super easy to set up giveaways and the user experience is seamless from start to finish, or form to delivery in this case. We love that we don't have to be in the middle of gathering addresses, sizes, or worry about shipping labels. They have a great selection of swag options and are happy to source other items if you have specific needs. **What do you dislike about Swag Pro (by Swag.com)?** The only bummer is that we can only have 10 swag items (or SKUs) in the warehouse without paying for overage fees, regardless of the number of pieces of swag. I wish we could have more of a variety without worrying about new fees. We have had some delays with getting the swag into the warehouse, but this is a function of COVID supply chain issues and not Printfection's fault. They've been super communicative about any delays as they are happening and work with us to find other items that are in stock. **Recommendations to others considering Swag Pro (by Swag.com):** You can look at swag pieces you are interested in at printfection.com/swag to start creating your first pieces. Know that you can only have 10 SKUs without paying overage fees. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We hated having to warehouse our own items, especially with work from home where everything was in an employee's home. We also didn't want to have to be in between partners/customers in gathering sizes or addresses. Finally, we didn't want to have to worry about shipping labels! All of these problems have been solved with Printfection and it is so much faster to get swag items sent out now. ### 15. Very helpful and quick to address any issues that arise. **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica R. | Associate Community manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Swag Pro (by Swag.com)?** Staff are very helpful. Can change stock. Staff are always willing to solve any issues that have come up, from questions about our account to contacting a supplier for a replacement item directly. The staff have always been incredibly transparent with how we can best use our account, and have even given us suggestions on how to save money with our current program. We have also benefitted a lot from the ability to create custom orders and change the items we have in our stock. It has allowed us to update our program to our users directly and immediately, which is very much needed for the customers we cater to using Printfectin. **What do you dislike about Swag Pro (by Swag.com)?** Sometimes have limited options for stock. Even with the ability to update our stock and reward options, sometimes the options avialable to pick are a little limiting. There have been a couple of times where an item we decided on was out of stock or needed a replacement. It would sometimes be difficult to find a suitable replacement, both in terms of value and similarity, within the given item options on the Printfection platform. **Recommendations to others considering Swag Pro (by Swag.com):** If you need any large orders for merch, swag, etc., Printfection is excellent to work with, and make sure your orders fit what you need. Be sure to utilize their great team to make sure all your questions are answered, and you have a clear idea of what you need out of your account. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We are able to give our VIP users compensation for their time and efforts on our platform with Printfection. Being able to customize these rewards, and updated our options immediately, has been extremely helpful for what I would consider a very picky user group for us. The adaptability we have been allowed with Printfection is very useful. ### 16. The most useful tool I have as a marketer in this new world we live in **Rating:** 4.5/5.0 stars **Reviewed by:** Tanya H. | Brand Design Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love that I can create landing pages to easily send customers and new hires a URL to redeem swag. In the remote world we live in now this is the most valuable tool I have. I use this constantly. **What do you dislike about Swag Pro (by Swag.com)?** Would love the ability to customize the landing pages to be more on brand. Would love to add my own fonts, and additional customization options for a more seamless experience. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** When a new hire starts I used to have a closet full of swag in the office that I would pick through and set up on their desk. Now that we are 100% remote I was keeping the swag in my house and going to fedex to deliver swag to new hires. With printfection the game has changed, we are sending new hires a URL that allows them to input their shipping info and get a swag kit delivered to their door from printfection with no effort on my part. Its great and saves me so much time. ### 17. Printfection helps us easily create swag team members and customers love **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlyn Y. | Chief of Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** We have found creating and purchasing swag to be a breeze. The most helpful part of the process, though, that sets Printfection apart from the others is the ability to use them as essentially our "warehouse" where the swag lives awaiting shipment around the world. We order quite a bit of items and give them away throughout the year. Our office does not have the space to store all of the items, nor do we have the team power to ship packages as needed. Printfection makes this all incredibly easy through their "drop ship" feature. Customer service has always been excellent. We receive a response almost always within the hour. Additionally, our previous swag provider was never able to figure out how to ship swag without it breaking in transit. We have never had that worry using Printfection. The variety of items available is strong and the few times we've needed something not in Printfections catalog, the company was quick to help us find an item in our price range that fits our needs. **What do you dislike about Swag Pro (by Swag.com)?** The interface can be a bit challenging to navigate at first. Sometimes it's difficult for us to find an item we know we have in stock, or understand how to set up our kits. Overall, though, our whole team has found printfection intuitive enough for us to use in all departments. There is sometimes quite a bit of lead time between ordering the items and when they can be created and delivered. However, customer service has always been quick to offer different products we may want to consider. We've found that the lead times promised are always true. **Recommendations to others considering Swag Pro (by Swag.com):** Start with one person implementing Printfection and setting up the appropriate flows for your business. Then you can allow more users in to send and order swag. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Lots of different departments need access to our swag collection and we needed a solution that allowed everyone to send swag instead of funneling all requests to one point of contact. Printfection has allowed us to unlock this for the team while also keeping our budget in line and having oversight over the process. As mentioned previously, being able to store the items in one location and ship as needed has been crucial. ### 18. Scalable swag solutions **Rating:** 3.5/5.0 stars **Reviewed by:** JJ J. | Community Partnerships & Outreach Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection is a one-stop destination for your swag needs - you can order new items and send them within the same platform. With Prinfections giveaway programs, I can set up swag kits for engaged customers and and send links for them to claim and have them shipped directly to to the customer. This saves so much time. Plus, Printfection has a great inventory of items to choose from and personalize with branding. **What do you dislike about Swag Pro (by Swag.com)?** Navigating the site can be a challenge - I often have to hunt for my specific items and giveaway campaigns. They could improve the interface to be more intuitive to your swag programs. Adding new items can be complicated when you do not have a dedicated account manager to help ensure the end to end production. Some items often take a lot longer to fulfill and support can be complicated without a direct contact. **Recommendations to others considering Swag Pro (by Swag.com):** Make sure that you have a clear point of contact for support and program follow-up. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Printfection solves our need to have swag inventory and shipping programs in one place. With Printfection, I can order inventory and create giveaway programs to scale our customer engagement programs. We host all of our swag inventory with Prinfection and do not have to store it onsite which saves a lot of space and packaging. ### 19. Printfection takes the headache out of custom swag management. **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy C. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** The Printfection platform is easy to use for managing all of our branded promotional product items, and the team provides great customer service! I have been impressed by the quality of the promotional product options, and the team works with us to make sure we have pre-production print samples with top-notch logo imprints. It's very easy to set up a giveaway campaign, add items, customize the gift message and get it all set up for sharing a link. We even came up with a great solution for blending inventory when deciding to shift over from an existing item to a different option. The platform makes it easy to adjust this within and outside of campaigns. **What do you dislike about Swag Pro (by Swag.com)?** As with most things during the pandemic, sometimes there are supplier or mail carrier delays, which feel inevitable anymore. That can be frustrating, especially when turn-around times for some printed promotional products are already pretty long. The Printfection team comes up with great alternatives if a given item has a supplier delay and talks through multiple options depending on the specific situation. I really appreciate that effort to solve our problems when they come up. They have also been proactive in communicating about mail carrier delays. I really appreciate the honesty about pandemic-related challenges and proactively finding a solution! It would be nice if there were more items allowed in the lower-level subscription. Any items over your allotted amount incur an additional fee to keep on inventory each month. One drawback of having inventory held elsewhere is there isn't a super-fast option if you need items immediately. Pros and cons on both side of promotional item management, of course! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** As a marketing team of one, there's a lot to take care of. Knowing our swag items are covered with an easy to manage inventory, and digital fulfillment options is huge! Instead of ordering items, holding them and mailing them out individually myself, Printfection holds our inventory and ships it out based on giveaway campaign requests. Not having to manage direct fulfillment is a huge time-saver! Plus, with the increased fees from USPS, there is not much cost difference for fulfillment from Printfection vs mailing directly myself. This is also a big space-saver, since our company is 100% remote and we don't have an office to store items, as we all work from home or co-working spaces. I really don't need that much swag filling up a closet in my home office! We use the swag as thank you gifts to clients and prospects, and employee engagement and thank yous to our employees. Everyone has always been impressed with the quality of the products, especially the cozy hoodies! Whenever I have a new idea, the account manager has been able to source something quickly, often with multiple options. The biggest problem we had recently was needing to identify more equitable sizing options while making sure we had high-quality, nice options. (The clothing industry is not super great about this.) Printfection found us a lovely option that we could switch over to. ### 20. Best platform for event giveaways, customer thank you gifts and stirring up new business! **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine (Katie) E. | Public Relations Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection's kit creation abilities is equal to Sendoso's and at a fraction of the cost. I would highly, highly recommend trying Printfection before any of the other gift-giving services. You can give cost allotments to your sales team and send out individual redemption links to customers or prospects. All of Printfection's items are high quality so you never have to worry about receiving the box of t-shirts and them feeling like cardboard! I love their novelty section - great whacky gifts that people will remember! **What do you dislike about Swag Pro (by Swag.com)?** I would love if Printfection suggested kits. Right now, I have the ability to customize everything but I have to poke around the platform and choose all the pieces. I would love if Printfection has a few curated kits so I don't have to do the research myself. Follow-up emails when a print or price is ready for review. Everyone gets busy and can miss notifications which can delay the print process. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Giveaways for tradeshows Customer thank you gifts New prospect gifts in exchange for taking a meeting with our company ### 21. Worldwide shipping, storefront and storage possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Swag Pro (by Swag.com)?** That it feels like you're shopping, even though it's our own stock. I like how you can view your inventory as well, but that could even be more clear in the 'all inventory overview'. **What do you dislike about Swag Pro (by Swag.com)?** That shipping from US to EU can't include the +- 13 dollar fee that people need to pay if they receive it. The only way to avoid that is to pay 50 dollar extra to Printfection. **Recommendations to others considering Swag Pro (by Swag.com):** The support team is very responsive and helpful, so if you find this important, Printfection has that covered. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We don't need our own storage when using Printfection, that's a big plus. They can also send our stock to anywhere in the world, there are almost no limitations. ### 22. The single best platform for all swag needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection's product and CS team is outstanding. They are able to source high-end product quickly. The UI is self serve so there is none of the back and forth experienced with other swag companies. They produce, store and ship items while providing easy links to send to prospects and team members alike. Their new Alyce integration is amazing. **What do you dislike about Swag Pro (by Swag.com)?** There isn't anything. Every issue we've had is solved. **Recommendations to others considering Swag Pro (by Swag.com):** One-stop-shop for everything! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We've solved privacy issued by sending links to prospects rather than asking for personal addresses, we solved housing and shipping issues with their new fulfillment center, we've integrated them with Alyce so customers/prospects etc see a familiar page when ordering. ### 23. Super easy swag management and fulfilment **Rating:** 5.0/5.0 stars **Reviewed by:** Diane H. | Senior Manager, Product Marketing , Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love the ability to generate unique URLs for swag giveaways - then our customers can click the link, arrive on the landing page and choose their t-shirt size, complete their delivery address and complete the process. **What do you dislike about Swag Pro (by Swag.com)?** I'd love if it integrated with HubSpot! Currently, it's a bit of a manual process to get the unique codes into HubSpot so we can email our customers their swag code. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We used to manually collect delivery addresses, t-shirt sizes and send all swag ourselves. Printfection has made this way easier. Also, I had a few boxes of swag sent to a conference in LA this year (from the Printfection storage facility), and everything went without a hitch. ### 24. Highly responsive, helpful team! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Swag Pro (by Swag.com)?** Having all of our gifting & merch in one place Easy to send out in various formats - as gift drops or for social giveaways Option to print certain items directly through Printfection Representatives are highly responsive and offer solutions **What do you dislike about Swag Pro (by Swag.com)?** We have some unique needs around our inventory - as we often do custom gift drops for PR/media contacts. One of the challenges has been with having every piece branded/printed. We want to collaborate further with our customers/users (which are small business owners), and they don't always have the capacity, nor do we want to, always brand their items with our logo. This has made it tricky when sourcing or bringing items in at times and curating the gifting experience we hope to present. I understand there are certain contract restrictions around this - but just making the note :) Not so much a dislike, but some feedback - it would be great if there was an easier way to hold inventory from being available. Right now I hold things in collection campaigns, but if there was a better/easier way to keep certain items unavailable to other teams that would be great (mostly with sized inventory). Along with this, it would be great to have an option to restrict quantity and sizing when creating a Giveaway campaign. Right now with Giveaway campaigns, you can select which item, but it will allow the full inventory/sizing to be selected. We have various teams using the same inventory, so it would be great to section it off in some way per team. Thinking even further about this - if you could set up teams within your account and assign inventory & quantities to various teams that would be amazing! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Being able to handle merch needs across teams for things like: Social media giveaways, Team swag sends for new hires, Exclusive member community gifting, Gifting for PR/media, Campaigns etc Time saving, very easy to use. We do a mix of CSO and print fulfillment through Printfection. ### 25. Excellent service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor S. | Employee enablement specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Really good, personal customer support. If they don't have a feature, they can almost always help with a workaround. **What do you dislike about Swag Pro (by Swag.com)?** While they can often help fill feature gaps with workarounds, that can leave the user experience lacking. **Recommendations to others considering Swag Pro (by Swag.com):** Do it. I've had no negative experiences with them in 2 years of working together. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Sourcing and logistics for swag & employee incentives. We've realized increased engagement internally as well as when using their swag to support marketing campaigns. ### 26. Pretty good but could be a little better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Swag Pro (by Swag.com)?** I like the ease of creating campaigns and the different options that are available in the settings. I also like that you can drop in items with swag that you send out. **What do you dislike about Swag Pro (by Swag.com)?** Recently we tried to send in a lump sum of money for an order of hoodies and the process was so tedious. I understand that usually it's charged gradually on a credit card, but it would be great if that process could be made more efficient. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We had to send swag to a large number of people in different regions throughout the world. The solution we came to was to create two separate giveaway links. ### 27. Perfect for every company to send swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica "Tai" V. | Director of Marketing and Alliances, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love the ability to set up campaigns for prospects, clients, and/or employees to choose their own item(s) and have it directly shipped to them. No hassle in collecting sizes, addresses, etc. **What do you dislike about Swag Pro (by Swag.com)?** So far the only improvement I would make it being able to stock more types of items with each membership plan, however the fee to add an item is small. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Having a smaller marketing department, I'm able to quickly select products, get them designed and proofed, approve, and set up campaigns with no additional help or resources needed on my end. It's a game-changer. I've been able to scale sending swag both individually and for events. ### 28. Printfection Saved us with our Winter Swag! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection has super fast response times and are able to source things and get mock ups very quickly. They have access to so many suppliers it makes it easy to shop! They are dedicated and work directly with you to find the best options for your team. Very attentive! **What do you dislike about Swag Pro (by Swag.com)?** Wish they had better global shipping options in term of ship times and bypassing customs **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** being able to source globally. They have good the ability to source so many items without supply shortages and are able to get mock ups. Definitely an experience catered to any size business. ### 29. Solves a lot of our promo challenges (for employees, customers, and prospects) **Rating:** 4.0/5.0 stars **Reviewed by:** Greg D. | Sr. Director, Sales Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** I like the software capabilities, along with the sourcing and warehouse components of the platform. **What do you dislike about Swag Pro (by Swag.com)?** The quality of the items that Printfection has thin their catalog varies. They do have recognizable brands, but also low-quality inexpensive alternatives. It would be nice to have a more curated selection. **Recommendations to others considering Swag Pro (by Swag.com):** It's a strong promo management suite. Can be as simple or as exhaustive as you need. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Prior to Printfection, promo items were stored in a closet in our office. We did not have a way of monitoring inventory or dispatching that inventory to employees, customers, or marketing events. Now, with Printfection, we have one place where we can have visibility into our current stock, as well as send out bundles of items to support onboarding, marketing, and sales activities. ### 30. Attentive representatives, easy system with lots of options **Rating:** 4.5/5.0 stars **Reviewed by:** Nicco M. | Digital Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** The giveaway link system and kitting has been especially useful for sending gifts to clients. The catalog also has a wide variety of items. Most of all, the account reps have been instrumental for coming up with smooth processes and new items. **What do you dislike about Swag Pro (by Swag.com)?** Price point may not be suitable for a smaller business with few items. Fulfillment times can also take time, so orders need to be planned somewhat in advance. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Getting company swag out to clients and teammates with giveaway links and collection campaigns has been very easy to set up. Especially during 2020, this was crucial, as the usual avenues for reaching out to clients/teammates were not available. As a semi-remote company, having swag consolidated in one place is essential for us. ### 31. A huge upgrade for our employees and customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea R. | Senior Manager, Partner Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** The ability to customize so much of the platform to be on brand for our company and the outstanding user experience for our customers because of it. Inventory management is infinately easier and the reporting functionailty helps us understand our costs in a simple and clear way. **What do you dislike about Swag Pro (by Swag.com)?** It would be great to be able to use the platform to send gift cards or gifts to charity. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We no longer have to store, manage and ship our inventory from our office (or from my home during COVID). Printfection is saving us money on shipping, and our customers and partners can select items they want without having to tell us their size or where to ship. The self-service model is easy for everyone involved! ### 32. Thank you **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie G. | Manager of Internal Comms and Culture, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection makes my job easier! They're there to support me the whole way through. **What do you dislike about Swag Pro (by Swag.com)?** I don't particularly like that I can't always get the exact item I want, but they do a great job of recommending others. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Getting uniforms to my employees without having to store and count myself. ### 33. Great customer service, quality is acceptable. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Swag Pro (by Swag.com)?** Printfection's customer service. They have dedicated reps that are kind, prompt, and patient. **What do you dislike about Swag Pro (by Swag.com)?** The overall quality is okay. The platform is a bit confusing and complicated, but their customer service can help with this. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Being able to order custom branded swag. ### 34. Convoluted software **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Swag Pro (by Swag.com)?** The design associate assigned to our account is delightful. She's helpful, patient, demonstrates empathy, and responsive. **What do you dislike about Swag Pro (by Swag.com)?** We've been customers of Printefection's for six months now. The software itself isn't user-friendly. The different options aren't as customizable as you'd expect, and we found a lot of settings to be brittle. What that means is if you weren't aware of all of the settings (the ability to add drop-in items like stickers or different shipping methods) at the time you started a campaign, you can get pretty far into it before you realize that one won't work for what you're trying to do! That happened to us a few times which was, as you might expect, frustrating and a waste of time. What was even more frustrating, though, and disappointing, is that our account manager lacks empathy. Had he really gotten to understand our needs as a business and what we're trying to do for our customers, I think all of that could have been avoided. I'm really glad we're on a month-to-month contract so we can find another platform that shares similar values and has a higher bar for quality. Unfortunately, our experience with Printfection thus far has been lacking in those areas. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We are solving the problem of physically storing and shipping gifts to customers. We haven't realized any benefits yet. ### 35. Great sales and onboarding process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Swag Pro (by Swag.com)?** After a lengthy vetting process for a swag vendor, we chose Printfection because of its platform, robust features, and team. Kyle from sales answered all of our questions, was super responsive over email, and we never felt we had to chase him. We are located outside of the US and Kyle understood the importance of speaking to another customer to allay our concerns about shipping costs. The reference was glowing. We are currently amid the onboarding process and so far, so good. We've been working with the team to select our inventory and get everything set up. **What do you dislike about Swag Pro (by Swag.com)?** Printfection will be used across departments, and I would like to track each team's usage of inventory and spend. Given the platform today, it's a bit difficult to do it. Our account manager said that it's on the company's roadmap. I look forward to seeing that feature go into production. Given that we have customers all over the world, we'd love it if there was another fulfillment center in Europe to help keeping shipping costs down. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** My company is growing, and there's an increasing demand from various stakeholders for swag. Printfection is being implemented to handle all the backoffice functions like logistics, production, inventory, shipping, and customs. We're also looking forward to implementing the Salesforce integration so that the Customer Success team can send swag to customers at their discretion to ensure a better relationship with our customers. ### 36. Friendly service and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Erik has been super supportive. He is always extremely responsive, answers our questions quickly, and goes above and beyond to give us info on our merch. For example, when we weren't able to have our monthly catchup meeting, he created a video for us to watch giving us an update. **What do you dislike about Swag Pro (by Swag.com)?** So far the only issue has been delays on fulfillment. But I don't think that's Printfection's fault and they were very transparent the whole time. **Recommendations to others considering Swag Pro (by Swag.com):** If you need a more streamlined way to send our merchandise, this is a great tool. It's also really great for companies that work with partners or other external stakeholders since you can send out links for them to choose between different pieces of merch so everyone gets their favorite item! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We needed a more streamline way to provide merchandise to our customers, partners, employees, etc. Printfection has really helped us solve this by having everything in one place, allowing us to segment campaigns so we can easily address the needs of the different groups. Additionally, it has made our lives easier that people can place orders on their own. ### 37. Swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Swag Pro (by Swag.com)?** Having unique links so our emplyees can receive referral swag **What do you dislike about Swag Pro (by Swag.com)?** There isn't anything that comes to mind. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Getting swag to employees as we are a 100% remote company. It's quick and easy to do so. ### 38. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Kiely M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection is so easy to use. I love the ability to send clients gifts, without needing to obtain their addresses myself, since that can create security issues. They have a large catalog and can also source additional items if you tell them. **What do you dislike about Swag Pro (by Swag.com)?** It can take a little bit to get an item initially set up, but times have been improving! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Printfection allows us to send gifts to clients with very little effort on behalf of my team. Without it, I would need to collect addresses from clients, which would be time-consuming and a security issue. Since most people are working from home, you can no longer send things to someone's office. ### 39. Friendly and Solution Oriented! **Rating:** 5.0/5.0 stars **Reviewed by:** Devin H. | Enterprise Developer Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Swag Pro (by Swag.com)?** Communication! Printfection is not only quick to respond, but they also make time for you! They go above and beyond making sure that your needs are met. Specifically, I have been working with Shelby and Erik who have been my contacts from the start. Both of them take the time to communicate clearly, schedule meetings on my time, and make sure I am getting the best quality products at a reasonable price! To top it off, Erik sent me videos focusing on how to navigate my company's inventory and walked me through how to complete future orders - very helpful! PS: They are also very personable, and I LOVE THAT. **What do you dislike about Swag Pro (by Swag.com)?** Nothing to dislike! But if I had to choose, it would be having to make this sentence longer to submit the review. lol **Recommendations to others considering Swag Pro (by Swag.com):** No reccos! Thanks for always answering my questions and going over things even when we previously walked through them. :) **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** - What to order (They will recommend quality products) - How to order / Navigating the best option(s) when sending swag out (Me ordering swag and shipping to folks - vs - sending a link to folks and having them order) ### 40. Wrong Items delivered and lost **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Swag Pro (by Swag.com)?** I like the dropship campaign summaries; they help keep track of everything. **What do you dislike about Swag Pro (by Swag.com)?** Picking swag to send is clunky on the website and does not flow very well from section to section. **Recommendations to others considering Swag Pro (by Swag.com):** Customer service is very slow to act. I made a large order in which Printfection bungled and have been waiting close to a month to get an update on hundreds of items being lost/misdelivered. All we received in compensation was a $100 refund in delivery fees. We will be transitioning to another vendor shortly. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We have not really solved any problems with Printfection, if anything, more problems have been created. ### 41. Great customer support and UI **Rating:** 4.5/5.0 stars **Reviewed by:** Maryann R. | Senior Specialist, Global Strategic Events, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Swag Pro (by Swag.com)?** The UI, it's easy to navigate our site including inventory or orders in process. **What do you dislike about Swag Pro (by Swag.com)?** The quality of the products can be better. **Recommendations to others considering Swag Pro (by Swag.com):** Higher quality items. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Retention and brand awareness ### 42. Great experience using Printfection! **Rating:** 4.5/5.0 stars **Reviewed by:** Brent H. | Office Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love how easy it is to order off their platform; it is a one-stop shop for ordering branded swag for our company! **What do you dislike about Swag Pro (by Swag.com)?** There isn't anything that I dislike about Printfection! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We are solving the hassle of reaching out to teammates to order them swag. I love the automated system where employees are sent a link to order swag independently. It saves our team a ton of time! ### 43. Printfection is a delight to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia O. | People Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** The support and the availability of the products - they can be shipped overnight! **What do you dislike about Swag Pro (by Swag.com)?** There's nothing I dislike about Printfection. **Recommendations to others considering Swag Pro (by Swag.com):** I 100% recommend Printfection - definitely ask to demo it if you're on the fence because its features are amazing and the support is incredible! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** The problems we have solved by using Printfection are last minute swag needs for new hires - I can't tell you how many times Printfection has come to the rescue when we needed to ship out swag last minute. The Support Team is exceptional - I truly am so impressed and satisfied as a customer. ### 44. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Maria O. | Demand Generation Manager - Payments, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Swag Pro (by Swag.com)?** Easy to use, a good way of managing your swag stock. **What do you dislike about Swag Pro (by Swag.com)?** For automated alerts for things that need our attention. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Sending swag in an automated form. Workload reduction with Printfection, ### 45. Great platform, easy to work with, saves time, but missing global manufacturing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Swag Pro (by Swag.com)?** Everything is easy to order once you set up your items and designs. No problem with ad-hoc projects which is really important! The team is super helpful and trying to solve any of your problems or requests. **What do you dislike about Swag Pro (by Swag.com)?** The communication through emails when setting up your items or orders should be more user-friendly, the look of platform emails are a bit confusing. As a global company, we are missing manufacturers in Europe and Asia. It makes all the delivery last longer and the cost is higher of course as well. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We have a lot of stakeholders for SWAG, it is great to have everything on one platform to oversee the spend, different items orders, and therefore to save money on bigger bulk orders. Overall saving a ton of time on logistics and communication from start to finish ### 46. Good for Running Internal or External Product Programs **Rating:** 5.0/5.0 stars **Reviewed by:** Greg H. | Senior Manager of Learning & Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2021 **What do you like best about Swag Pro (by Swag.com)?** I enjoyed the extremely robust catalogue of items available for us to brand and contain within our store. It was very easy to find options that fit our requirements and budgets. **What do you dislike about Swag Pro (by Swag.com)?** The only dislike would be the requirements to have inventories stored away and having to meet minimum orders on some products. This was only a dislike and disadvantage for us due to a large number of our workers being international and unreachable or expensive to reach. **Recommendations to others considering Swag Pro (by Swag.com):** If using Printfection, I would consider all of your needs and desires with a product management system. Interview and talk to all of your internal stakeholders at your company. Consider who they would need to provide products to and what type of products they might want. An example of this might be that for internal reasons you might give out more "fun" branded products. While your external products might be more professional for whichever client you are serving and providing these products for. Additionally, consider where you will be sending all of these products. Our only snag is that we have employees across the world and it became costly to send outside the United States. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We were solving the problem of branding internally by getting new-hires shirts and other SWAG. We were also proactively attacking external product branding for when we go to future conferences or tradeshows. Additionally, we now have products we can send to our existing clients to show them 'company love'. ### 47. Great tool & support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Swag Pro (by Swag.com)?** We got Printfection due to having many problems with Sendoso. It is a much more user-friendly experience and a huge part of this is the amazing support team. The steps to sending a gift are much more seamless than other tools and won't take up too much of your time. It is very customizable, from branding to campaigns to end-user experience, we love it! **What do you dislike about Swag Pro (by Swag.com)?** Printfection is still growing and is missing a few simple features that I know they will catch-up on soon **Recommendations to others considering Swag Pro (by Swag.com):** Highly recommend this tool and team! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Gifting became quite tricky during the pandemic; we needed a tool that could accommodate a new style of digital campaigns that we were running internally with HR and externally with Sales, CS, and marketing. Printfection was able to do it all for us! ### 48. Easy and Streamlined Process for Corporate Swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline N. | Employee Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Swag Pro (by Swag.com)?** After a full year of shipping my own swag out to new hires, I am so thrilled to be using Printfection. I love that I was able to send our existing swag to their warehouse for bundling and that I can easily reorder whatever I need and then some! Their customer support and design services are top-notch! I love that I can submit a research request when I need ideas of what types of new swag to create. Makes my job so much easier. **What do you dislike about Swag Pro (by Swag.com)?** The pros far outweigh the cons, but I will say the lead times can be a bit slow, but totally understandable given COVID, etc. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Being able to bundle and ship swag packages to new hires without having to build boxes or go to FedEx myself has saved me SO much time. Also, the digital inventory is a huge upgrade and makes things a lot simpler. ### 49. White Glove Service!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan M. | Enablement Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** My account executive worked with me on a one-on-one zoom call to make sure all my needs were meant. We were trying to make a custom book for our new hires and they looked at every option for us to make this happen. We didn't end up going with the book, but we order several other products that we put together in a bundle. They are easy to give out to our employees and they ship internatl. **What do you dislike about Swag Pro (by Swag.com)?** Prices can be high, but they are the leaders and have the best quality, so well worth the price you pay. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Onboarding is so much more of a joy when you give new hires some kind of swag. It just gets them excited to join the company and rock the logo. ### 50. Printfection makes Event Life so much easier!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Doing events and tradeshows is very stressful because of all of the logistics, including shipping. Printfection has made managing my swag inventory and shipping to and from events SO much more manageable. We used to use FedEx; they were unreliable and expensive. Printfection has cut our costs in half, and I can always count on them to get my event materials to the destination on time. **What do you dislike about Swag Pro (by Swag.com)?** No complaints thus far, and I've been a customer for almost three years. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** They are helping me save SO much time that I used to spend packing up materials, setting up shipment pickups, etc. Having a digital inventory of all of my event supplies and being able to see what's available, instead of a messy office closet, is such a time saver. ## Swag Pro (by Swag.com) Discussions - [What types of branded swag / promotional merchandise can Printfection create?](https://www.g2.com/discussions/branded-swag-and-promotional-merchandise) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do-152c6150-f596-4679-8c64-a375379c93b5) - 1 comment, 1 upvote - [Where can Printfection ship to?](https://www.g2.com/discussions/where-can-printfection-ship-to) - 2 comments, 1 upvote - [What types of customers use Printfection?](https://www.g2.com/discussions/what-types-of-customers-use-printfection) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do) - 1 comment, 1 upvote - [View Swag Pro (by Swag.com) pricing details and edition comparison](https://www.g2.com/products/swag-pro-by-swag-com/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A41%3A17+-0500&secure%5Bsession_id%5D=459b7a5b-db80-464b-8055-93eb09d626db&secure%5Btoken%5D=d40af68437b6e32cbb87074f8db809bd4db7a647fbb6e097cd54e53499ac7bb7&format=llm_user) ## Swag Pro (by Swag.com) Features **Logistics** - Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Gift Status Tracking - Budgeting **Logistics - Print Fulfillment** - Efficiency - Order Tracking **Agentic AI - Print Fulfillment Services** - Cross-system Integration **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Direct Mail **Testing & Tracking** - Dashboards & Reporting - Campaign Management - Design Management **Reporting** - Spend - Conversion Rates **Platform Data** - Conversion Rate Measurement **Customization - Print Fulfillment** - Integration - Flexibility - Templates **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality** - Inventory Management - Warehouse and Fulfillment - Contact Management - Pipeline Management - Communication Management - Lead Management - Campaign Management **Agentic AI - Direct Mail Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Mailing Services Integration - Printing Services Integration **Additional Functionality** - Content Delivery - Multi-Channel Communication - Alerts/Notifications - Pipeline Reports - Data Synchronization - Contact Database - Lead Nurturing - AI Copilot - Performance Metrics - Prioritization - Lead Qualification - Marketing Automation - Search/Filter - Content Creation **Additional Functionality** - Mailer Templates - Data Import/Export - Mailing List Purchasing - Delivery Tracking - Event Triggered Actions - AI Copilot - Response Alerts - Generative AI - Mailing List Scrubbing - Reporting/Analytics **Integrations** - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration ## Top Swag Pro (by Swag.com) Alternatives - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,379 reviews) - [Kotis Design](https://www.g2.com/products/kotis-design/reviews) - 4.7/5.0 (333 reviews) - [Alyce by Sendoso](https://www.g2.com/products/alyce-by-sendoso/reviews) - 4.7/5.0 (536 reviews)