--- title: Swag Pro (by Swag.com) Reviews meta_title: 'Swag Pro (by Swag.com) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 360 reviews by the users' company size, role or industry to find out how Swag Pro (by Swag.com) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 360 scale: '5' date_modified: '2026-08-04' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swag Pro (by Swag.com) Reviews **Vendor:** Custom Ink **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 360 ## About Swag Pro (by Swag.com) Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, BetterHelp, Hinge, and Gusto use us to easily ship swag to customers, leads, employees, and events. This supports your ABM efforts and we can save you hours of time managing swag, helping you realize and measure greater ROI from your swag marketing efforts. WHAT SEPARATES US FROM OTHER SWAG COMPANIES There are literally hundreds of swag companies and swag websites out there. Most offer simple printing and promotional product distributing services, i.e. you can slap your logo on some mugs and a couple t-shirts and then have that sent to your office. Most of these swag companies do NOT provide any technology. There’s no way to strategically gift swag to customers or prospects, no integrations to Salesforce (or any other CRM) and no connections to marketing automation tools like Marketo, HubSpot, Zapier, etc. Printfection is a full service, end-to-end swag management and fulfillment platform where you can not only brand thousands of really creative items, but you can also strategically ship that swag anywhere in the world through your existing tech stack. Every customer also gets a dedicated account manager and swag success team, where we regularly share what swag works best for events, giveaways, customer rewards, etc, and keep you posted on the latest and greatest items. We’re a swag service very few companies have experienced before. SWAG CREATION Browse our extensive catalog featuring hundreds upon hundreds of awesome promotional products, or submit an item research request. We add new items to the catalog all the time based on customer needs. Our item setup process makes it incredibly easy to get your logo and corporate artwork on just about anything: T-shirts, hoodies, onesies, mugs, water bottles, speakers, tech products, puzzles, Jenga sets, you name it. We can brand really fun, creative swag like pinatas, massage tables - go ahead and think outside of the box! SWAG STORAGE AND WAREHOUSING We can of course send swag directly to your office or any location, but the true brilliance behind Printfection is that we’ll store all of your swag for you! No more messy office closet or dungeon. Once you order your swag, the items are shipped to our fulfillment center. You can then log into the platform and view all of your inventory in real-time. When you want to send swag to employees, prospects, customers, partners, or to an event, it’s just a few clicks and we ship and fulfill all the orders for you. It’s that easy. T-SHIRT DROPSHIPPING & PRINTING SERVICES While we brand hundreds of items, we do have some customers who often start with corporate t-shirts. We can print your logo and artwork on many different types of t-shirts, including all sorts of sizes and fabrics. We can dropship any type of custom clothing as well, including hoodies, pants, onesies, etc. We’re one of the most flexible t-shirt dropshipping companies around. SWAG FULFILLMENT It’s never been easier to get your corporate merchandise to your prospects, customers, and employees. You can ship in your own swag into our warehouse for use in campaigns, and any new swag you order through use will be stored for you. With just a few clicks, you can send any item anywhere in the world; whether that’s to a critical account you’re trying to close, or a loyal customer who just renewed or helped you with a case study. CUSTOM PACKAGING & KITS We make it easy to create awesome custom kits for onboarding new customers, using in your ABM efforts, or delighting new hires. Custom kitting allows you to brand your packaging boxes with your custom artwork, add custom inserts & fillers, and neatly arrange any items of your choice. Perfect for providing the ultimate unboxing experience! EVENT DROPSHIPPING (DROPSHIP PROMOTIONAL PRODUCTS) We make dropshipping swag / promotional products to events incredibly easy. You can send any items you want. Our Event Packing feature means all your apparel items will arrive neatly rolled and labeled by size and gender, so all you’ll have to do is take your shirts out of the box at your booth and you’re ready for showtime. When your event is over, you can simply send any unused swag back to our fulfillment center, drastically cutting down on wasted spend. If you select guaranteed delivery, your items will arrive on a specific date. You'll never have to scramble to get swag to and from an event again! SALESFORCE INTEGRATION & MARKETING TOOLS INTEGRATIONS Let your sales reps request swag right through Salesforce. Or automate swag gifting through Marketo, HubSpot, Intercom, or any number of tools leveraging our Zapier integration. You can also set up a company swag store leveraging our Shopify integration. Printfection is the easiest way to ship swag to anyone anywhere in the world. ## Swag Pro (by Swag.com) Pros & Cons **What users like:** - Users praise the **customer support** of Swag Pro, highlighting responsiveness and professionalism from the team. (10 reviews) - Users find Swag Pro's **ease of use** exceptional, making sourcing and managing company swag a seamless experience. (7 reviews) - Users admire the **collaborative support** from Alicia and Jae, enhancing teamwork and ensuring seamless communication. (7 reviews) - Users value the **shipping efficiency** of Swag Pro, enjoying fast turnaround times for their projects and gifts. (6 reviews) - Users commend the **excellent communication** from Swag Pro's team, appreciating their responsiveness and helpfulness throughout the process. (5 reviews) - Users commend the **responsive customer service** of Printfection, highlighting their friendly and efficient support throughout the process. (5 reviews) - Users value the **efficiency** of Printfection for streamlining gifting and fulfillment processes seamlessly across multiple locations. (4 reviews) - Users highlight the **outstanding customer support** from Printfection, appreciating their quick responses and helpful suggestions. (4 reviews) - Ordering Process (4 reviews) - Service Quality (4 reviews) **What users dislike:** - Users are concerned about the **high price** of Swag Pro, feeling it limits accessibility for many. (4 reviews) - Users report **delivery delays** and issues with tracking, making it unreliable for prompt, time-sensitive campaigns. (3 reviews) - Users are concerned about the **high prices** of Swag Pro, though some feel the quality justifies the cost. (3 reviews) - Users experience **shipping delays** and tracking issues, making Swag Pro unreliable for urgent campaign needs. (3 reviews) - Users report **delay issues** , citing repeated tracking problems and unresponsive support impacting time-sensitive campaigns. (2 reviews) - Email Issues (2 reviews) - Email Management (2 reviews) - Difficult Navigation (1 reviews) - Navigation Difficulty (1 reviews) - Notification Issues (1 reviews) ## Swag Pro (by Swag.com) Reviews ### 1. Best swag platform I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Ease of use. I copy a URL, take a screenshot and send swag to my prospect or customers. **What do you dislike about Swag Pro (by Swag.com)?** Not sure if this is specific to Printfection or the shipping option my company selects but the time it takes from order to delivery is longer than I'd like it to be. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Removing the manual and laborious steps previously needed to order swag for my accounts ### 2. Printfection is a great swag platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Susan D. | Sales Operations Manager - Muck Rack, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Swag Pro (by Swag.com)?** I've been really impressed with the customer service and the quality of the products from Printfection! I've been on both the sending and receiving side of the products. I hear fantastic reviews from the new team members who receive the swag and can attest that they're excellent! **What do you dislike about Swag Pro (by Swag.com)?** The website can be difficult to understand and navigate and it takes a while for products to get to the people. However, the customer service and help I've received with any questions have more than made up for any dislike of the way the platform is laid out. My questions are answered quickly and often with a personalized video walk-through of how to do what I need to do on the platform. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** It's so easy to welcome our new team members with branded swag! We used to do everything manually (designing, ordering, keeping tabs on inventory) and with a remote team, it was very time consuming getting swag to team members. We ship swag all around the world and I'm in love with how simple it is to do so. This is so much faster, easier, and overall such a positive process compared to what we used to do! ### 3. Made ABM appreciation much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Jay P. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** The ease of use setting it all up and especially the ease of use rolling out bundles, packages, campaigns and ad hoc orders for our customers **What do you dislike about Swag Pro (by Swag.com)?** the admin interface is a little hard to navigate, but you can get through it **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** It makes it easier to get my customers swag to show our appreciation for them ### 4. Amazing Customer Service & Products **Rating:** 5.0/5.0 stars **Reviewed by:** McKenna R. | Community Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about Swag Pro (by Swag.com)?** Where do I start! The team has been extremely helpful & accommodating over the course of last year I have been with Printfection. Launching events & advocacy programs oftentimes with a small planning window, can be quite challenging. With Printfection, that is never an issue! They provide timely communication, innovative solutions & products and overall an excellent customer experience. **What do you dislike about Swag Pro (by Swag.com)?** Honestly, nothing at all. I would highly recommend Printfection to my colleagues and peers. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Printfection has been my go-to vendor for custom swag boxes & other solutions. ### 5. Printfection has been a huge help in launching multiple initiatives within our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Ivania R. | Office Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** The platform is laid out simply which makes it easy to use, especially when we have multiple projects going on at once within our inventory. **What do you dislike about Swag Pro (by Swag.com)?** Our biggest struggle is shipping internationally. **Recommendations to others considering Swag Pro (by Swag.com):** The team at Printfection has been a pleasure to work with. I've never worked with such an attentive CSM team before. When looking into Printfection, I recommend asking for multiple use case scenarios. Seeing everything you can do with Printfection on top of asking for specific use cases will be a huge help in the process. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** One of the biggest problems Printfection helped us solve was holding inventory so we didn't lose office space but still didn't need to jeopardize the employee experience. Being able to order swag throughout the year, create kits, help teams with one offs, etc. has been extremely beneficial to us as a company. ### 6. Best service for scaled merch gifting and redemption! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** The interface is the best for both external customers and internal teams to be able to get all the info they need! **What do you dislike about Swag Pro (by Swag.com)?** Sometimes it's slow to load, which can cause issues when trying to work fast. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Rewarding and recognizing our community and super fans! It's the best service for doing that for thousands of customers. ### 7. Enjoyed our partnership **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** I like how easy it is to get swag to customers and new employees. I send them a link and I dont have to worry about shipping or payment. The team is always really responsive as well. **What do you dislike about Swag Pro (by Swag.com)?** Ship times were really high for a while. I am hoping that since they started working on this it will go down a bit. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We are a small business and shipping to all new employees and customers was unsustainable for one person. As well as storage especially during COVID when we gave up our office. ### 8. Gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection is great because you can add multiple users to the system. Love how you can see the inventory & customize your gift sends easily. **What do you dislike about Swag Pro (by Swag.com)?** The interface is a bit clunky and I don't like how difficult it is to use with Pardot since there's no integration. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Swag inventory and client retention gifts ### 9. The perfect way to streamline your swag **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love being about to ship out swag to my team easily and effeciently. It's so nice not to have to store or send out packages. **What do you dislike about Swag Pro (by Swag.com)?** I would prefer a bit more selection and curation during the swag creation process. Sometimes we use external swag companies for high end brands we find at a better price. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Storage, shipping, creation all in one place. Great not to rely on multiple people within different departments to run swag creation and experience. Each team can own their own swag and use inventory simultaneously. ### 10. Easy of use to run campaigns for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Easy process to create campaigns and manage use. Provides a great overview of items **What do you dislike about Swag Pro (by Swag.com)?** Can get a bit busy at times when organizing campaigns. **Recommendations to others considering Swag Pro (by Swag.com):** Yes, definitely try Printfection. I have recommended it to a few people now. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Send Swag easily and automatically. Building our brand and having satisfied customers. ### 11. Works well but the UI could use some help **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Really versatile-- can handle all types of inventory, gift packs, international delivery etc. **What do you dislike about Swag Pro (by Swag.com)?** It has a learning curve-- not the easiest to navigate the platform. It seems like over the years the features have just added on without strategic vision about how they'll all come together. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** International Swag Delivery ### 12. Printfection makes it easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection customer service is great. They are quick, friendly and easy to work with. I also love that you can have them ship on your behalf--that's a key feature in removing logistics barriers for mote work where lots of employees are spread across the globe. **What do you dislike about Swag Pro (by Swag.com)?** I would like the option to purchase order and pay for that at time of purchase rather than at production **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** The ability to get our employees swag without having to spend lots of time on the logistics of shipping ### 13. Pandemic Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy D. | Global Culture and Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** We implemented Printfection at the beginning of the 2020 and didn't know then what a total lifesaver it would be for our operations team. It's helped to streamline our remote new hire swag process, has a terrific salesforce integration for our sales team to use, and has ensured our Ops team doesn't need to go into the office (we're working from home) just for the sake of mailing out swag. Lastly, the customer service has been great **What do you dislike about Swag Pro (by Swag.com)?** We were running into issues with customs in India and China but just upgraded our shipping level to a higher tier which should help with this. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** More visibility into swag spend Streamlined remote onboarding swag Saves our Ops team so much time during the quarantine Set up budgets for individual sales reps ### 14. Swag shop Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** I appreicate that Support is quick to respond! **What do you dislike about Swag Pro (by Swag.com)?** The site could be more intuitive and user-friendly. Very slow shipping times though this may be due to the pandemic. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We needed a dropshipping solution and Printfection delivered. I appreciated being able to ship internationally with ease. ### 15. On-demand branded swag? Yes, please! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris O. | Freelance Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** Printfection makes it easy to order and distribute branded swag. I love that we can build a "store front" that clients and internal employees can shop from to choose an item they like (instead of one we choose for them). **What do you dislike about Swag Pro (by Swag.com)?** Going from product selection to preview takes a little bit longer than you would expect. However, we appreciate being able to see an accurate representation of the product. **Recommendations to others considering Swag Pro (by Swag.com):** Printfection is ideal for marketing teams and organizations looking to streamline the delivery of their branded swag, increase engagement, and boost morale. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Printfection make distribution a snap! We don't have to worry about shipping individual items to clients; they can visit our shop page and the item is shipped directly to them. They also make corporate events a snap. ### 16. Meets expectations every time **Rating:** 5.0/5.0 stars **Reviewed by:** Eden H. | Executive Assistant to Chief Marketing and Strategy Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Ease of website and being able to find what your looking for with minimal effort **What do you dislike about Swag Pro (by Swag.com)?** Not sure. I haven't encountered any issues with using the site or products. Maybe more variation of product options. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Being able to provide company swag easily and quickly ### 17. A Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection is great at sending out swag to our employees and individuals we'd need to contact. **What do you dislike about Swag Pro (by Swag.com)?** The UI is a little unwieldy and confusing at times, especially setting up a campaign. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We've been sending swag out, and it's been immensely helpful for that! ### 18. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Printfection is super easy to use and highly intuitive for my clients when selecting their swag pieces. Easy connection, easy navigation...the list goes on and on. **What do you dislike about Swag Pro (by Swag.com)?** The only thing I can pick on is the email follow-ups that I have unsubscribed from **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** It's very easy for clients to pick the item they want rather than communicating with their CSM to have swag sent. It's a big time saver and gives the client the freedom to play with the system. ### 19. Printfection makes it easy to order swag for multiple locations **Rating:** 3.5/5.0 stars **Reviewed by:** Esther Maria S. | Senior Marketing Manager, Community/Coworking, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Swag Pro (by Swag.com)?** Ease of ordering swag for multiple locations. **What do you dislike about Swag Pro (by Swag.com)?** Kits pause if inventory runs out vs having backup items in a queue for these kits. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** More ease for storage of swag and being able to ship directly to customers. ### 20. Printfection staff has been so professional and helpful every step of the way. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Swag Pro (by Swag.com)?** The support team is accommodating and giving of their time to the projects and deadlines. **What do you dislike about Swag Pro (by Swag.com)?** I don't find parts of the software very intuitive. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Solving the support problem and benefitting from the extra mile they give. ### 21. One Stop Shop for Gifting & Swag Across Functions **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela C. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Swag Pro (by Swag.com)?** I like that Printfection's team goes out of their way to offer help and assistance. They will even source other swag items if the ones I'm looking for aren't available on the platform. They're very responsive, and the platform can host up to 100 users across different teams, allows for approval processes, and can host a marketplace for internal swag. **What do you dislike about Swag Pro (by Swag.com)?** The UX is not easy and intuitive. Opening up the platform itself is daunting and I've requested a lot of hands-on support because the navigation and setting up campaigns does not feel simple. To order swag it's a multi-step process and I think a lot of our team hasn't adopted the tool because of this. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** I'm solving for swag needs within my company. ### 22. Just what we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Swag Pro (by Swag.com)?** Our team hosts lots of events weekly, monthly, yearly and with this new remote working and presenting it's made things very difficult to reward our participants with swag or have virtual contests etc. The gifting campaigns through printfection are making it so easy to just set up our artwork, pick out our products and then send a link! **What do you dislike about Swag Pro (by Swag.com)?** as with any other print shops you have to order minimums to keep your prices low - instead of being charged the same price for adding on to existing larger orders. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** No problems yet. ### 23. Printfection & Galvanize **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna E. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** They have a wide array of products. Their customer team is always very responsive and engaging, which is very helpful. We have a wide range of needs - student alumni, employees, instructor swag, plus many different geos - so we find that the product + price + distribution costs are very reasonable. **What do you dislike about Swag Pro (by Swag.com)?** Price points can sometimes be high, but given the convenience of shipping, storage, design time etc, it ends up being a very reasonable solution for us. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We have a large alumni population that we like to 'treat' with swag. We also have many instructors across different verticals and products that need custom items, so it benefits us to work with a vendor that has access to different product qualities. ### 24. Perfect for optimizing the swag process! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Ease of the whole process, especially how smooth delivering the swag is both for us and our customers. **What do you dislike about Swag Pro (by Swag.com)?** We operate globally, in some instances delivery times to more remote places, have been long. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Delivering swag to a large number of community members. Before, we had a person coordinating storage, figuring out delivery details etc. Now we can just distribute a link for customers to order the right swag and Printfection takes care of the delivery. ### 25. Great Customer Service and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Variety of things to use as company swag **What do you dislike about Swag Pro (by Swag.com)?** Dropship wasn't as easy to figure out. I wanted more options on the backpack designs and tote designs. **Recommendations to others considering Swag Pro (by Swag.com):** Great customer service and ideas. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** faster thank yous and onboarding ### 26. Partially got what we wanted **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Swag Pro (by Swag.com)?** Patient customer service that work hard to achieve a satisfied customer **What do you dislike about Swag Pro (by Swag.com)?** Low/No inventory of common sizes of good apparel. **Recommendations to others considering Swag Pro (by Swag.com):** Order quick to secure the items that you want **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Building team bonds with matching, branded apparel. ### 27. Printfection simplifies our field team swag requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Swag Pro (by Swag.com)?** Printfection offers a number of capabilities that simplifies our ability to support our field team, marketing programs, and sales campaigns. These include inventory storage, drop ships, giveaways campaigns, swag "kits" and tracking functionality. **What do you dislike about Swag Pro (by Swag.com)?** The tagging or "bucketing" could be better since we use Printfection across many teams including demand generation, customer marketing, field programs, regional marketing, and more. **Recommendations to others considering Swag Pro (by Swag.com):** Improve the tagging / bucketing capabilities so we can more easily use across different departments and identify which inventory, activities, and campaigns are associated to each. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Swag requests from a team can be difficult to manage but Printfection makes it really easy using the drop ship for us to enter the recipient info and send out items we have in inventory, or print new ones. The ability to create "kits" and giveaway campaign links helps us offer attendees an option to fulfill their own request without us having to capture sensitive personal information, especially as most folks are now working from home. ### 28. Working with Printfection Makes My Job Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Ease of use - being able to view everything in the platform from inventory to orders placed gives me tons of visibility into my swag projects. **What do you dislike about Swag Pro (by Swag.com)?** There can be a lot of steps in each workflow and I'm not always confident I'm doing things correctly - CSMs have been incredibly helpful here though **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Being able to have employees input their own sizing and shipping info has saved us a ton of manual work! ### 29. New Hire Kits and Swag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Swag Pro (by Swag.com)?** Love that the candidates can add their own addresses to ensure it is correct. **What do you dislike about Swag Pro (by Swag.com)?** We have had some issues with international shipping, but it has gotten better with our upgrade. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** It frees up our team and storage greatly. We don't have to pack individual kits every week or store tons of items as Printfection does that for us. We also don't have to triple-check candidate's addresses since they can add it themselves. ### 30. Killer Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy C. | Regional Programs Senior Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2021 **What do you like best about Swag Pro (by Swag.com)?** Impressed with the level of customer service & responsiveness! **What do you dislike about Swag Pro (by Swag.com)?** Searching for items/campaigns can be a bit slow. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Printfection knows Zendesk! The team is collaborative, customer-focused, and reliable. Their responsiveness goes above and beyond. ### 31. It's great so far, great support experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love the flexibility and how we can control the inventory management **What do you dislike about Swag Pro (by Swag.com)?** canceling order to change the shipping address **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Inventory Management ### 32. Great for sharing with customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Super easy to share with customers and helps us streamline the process of sharing fun company swag with them. **What do you dislike about Swag Pro (by Swag.com)?** I sometimes find it a little tricky to navigate to find the exact item I am looking for, but once I find it, I'm able to easily share direct links to get customers/team members what they want. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** One stop shop for customer swag and housing all of our items in one repository. ### 33. Easy to integrate with marketing automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Swag Pro (by Swag.com)?** We were easily able to integrate with our marketing automation platform to send welcome packages to new partners. It was very easy to setup and maintain. Worked flawlessly. **What do you dislike about Swag Pro (by Swag.com)?** It wasn't always easy to tell the status of orders. But support was quick to respond and answer any questions. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We wanted to be able to send welcome packages to new partners. Printfection allowed us to automate that process. ### 34. Great experience working with Printfection! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Senior Manager, Security Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Swag Pro (by Swag.com)?** Great customer support, UI and easy to use for distributed teams. **What do you dislike about Swag Pro (by Swag.com)?** Creating campaigns can get a little complicated **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Creating / distributing custom swag ### 35. Printfection is Gifting Done Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** Printfection helps us order swag with our company logo on it, stores the items for us, and makes it extremely easy to then send an order to a member of the team or to a client. The ease of using their site is incredible! We use Printfection items to send to our employees as birthday gifts and then we also order an item every year that we can add our logo to that can be sent out to our clients as holiday gifts. The ability to personalize a message and have special packaging if desired is also a bonus. The team at Printfection are so incredibly supportive from helping to determine which products are the best options based on what we are looking for, or helping with getting product from a different vendor that can be stored within Printfection. The team there is always so responsive and supportive! I love working with Printfection and they have made gift giving an incredibly easy experience! **What do you dislike about Swag Pro (by Swag.com)?** I like everything about their products and services!! **Recommendations to others considering Swag Pro (by Swag.com):** They truly have made orders and gift giving so smooth and convenient and the receivers of the goods are always delighted as well!! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** They store and send out items making it so we do not have to figure out where to store items and also the ease of shipping an item to an employee or client is extremely convenient. We also have benefited with their expertise in selecting the best product based on what we are looking to get and having the support to get a logo on the product all within one company has truly saved a lot of time and effort. ### 36. Best Swag Company **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** Their customer service is next to none. Biba is always so responsive and is such a joy to work with. She has great ideas and is willing to jump on Zoom calls when needed. **What do you dislike about Swag Pro (by Swag.com)?** I wish they would allow us to send in non branded items that we'd like to send to employees **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** With the pandemic, we are unable to set up swag on new hire desks so having printfection direct ship these items helps a ton. We also use Printfection for sending out holiday gifts which takes so much work off of our operations team so we don't need to manually do all of this. ### 37. Great platform for all your swag needs! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Swag Pro (by Swag.com)?** Ease of use interface and platform design. We love the team and project manager we have! They've been a gem and so helpful! **What do you dislike about Swag Pro (by Swag.com)?** We wish the catalog had more options or sorting options for costs, etc **Recommendations to others considering Swag Pro (by Swag.com):** Worth checking out! Super kind support and a great platform! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** We love that we have a vendor who can house our swag needs and have all the analytics we need. The campaigns are so helpful! Our favorite was sending a link to have the recipient fill everything out! ### 38. Complete Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa R. | People Ops, Internal Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Swag Pro (by Swag.com)?** Efficiency, quality, professionalism, care, communication, ease. **What do you dislike about Swag Pro (by Swag.com)?** The UI can be a bit simpler and faster, but I have spoken with the team and they are rolling out a new site in 2021! **Recommendations to others considering Swag Pro (by Swag.com):** If you are looking for promotions made easy, high-quality items, a stellar team to work with, a clean overview of items sold and held, communication and clarity, and a great outcome, then I highly recommend Printfection. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** not having to ship from my USPS or UPS and not having to store merch in my home! This is a TRUE TRUE lifesavor! ### 39. The process is pretty intuitive and so far everything I received was no surprise. **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Swag Pro (by Swag.com)?** Quality of products is great and customer service is amazing. Website is pretty easy to navigate and everything can be done online **What do you dislike about Swag Pro (by Swag.com)?** Production can take a long time as well as the shipping, but this is COVID.. **Recommendations to others considering Swag Pro (by Swag.com):** - Super easy to navigate and staff is very helpfull with videos and tips on how to place orders, etc..You can easily track your order. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Shipping separately to all our customer would have been a NIGHTMARE without printfection (I had to do it for some products and it took me a day) ### 40. One stop shop for all your swag needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Swag Pro (by Swag.com)?** I love that I can browse merchandise, upload designs, and delight my customers all from the same place. **What do you dislike about Swag Pro (by Swag.com)?** The navigation takes some getting used to! **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Naviagting the UI and getting concise reporting per CC for expenses has been a struggle every time. ### 41. Fantastic Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** The platform is very easy to use, and we enjoy the fulfillment speeds upon placing an order **What do you dislike about Swag Pro (by Swag.com)?** We wish that there were more bulk order discounts. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Branding and awareness, as we are utilizing Printfection to provide customized swag to our community ### 42. Head of BD and Strategic Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** It's nice that a company manage end to end the entire giveaway process **What do you dislike about Swag Pro (by Swag.com)?** sometimes the process is not so intuitive **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** End to end process for giveaways, I don't need to worry about anything. it's easier and save a lot of time! ### 43. Easy to use SWAG Vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki A. | Manager, Global Events, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Swag Pro (by Swag.com)?** I like how easy and customizable printfection is for my team to use for our virtual events. **What do you dislike about Swag Pro (by Swag.com)?** The online catalog for SWAG items is limited and the software difficult to search. But am able to work with the support team to find anything I may need. **Recommendations to others considering Swag Pro (by Swag.com):** Use the support team that is available to you. Any questions I have had has been answered super quickly. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Able to offer a simple solution to get SWAG in our customers hands around the world. Quickly and efficiently. ### 44. Great Service! Not always efficient, but certainly personable and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** Great service. The people are super helpful regardless of order size **What do you dislike about Swag Pro (by Swag.com)?** I wish their support would anticipate follow up questions, so it would take less time to get things done **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Customer rewards and individual gifts. ### 45. Printfection Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** When we have an issue, it is dealt with promptly. **What do you dislike about Swag Pro (by Swag.com)?** Shipping times :( but sometimes that is outside control **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Figuring out a faster way to get swag to our new hires. Different shipping options etc. ### 46. Printfection - One stop shop for everything SWAG **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Swag Pro (by Swag.com)?** Printfection is great because the team works with you through every step of the process. The PF team will help you source items, give recommendations on colors and sizes, and always get back with a speedy mockup. I also love the fact that it's a one stop shop. I can source new items, receive a free pre-production sample, store and ship all in one place. As our company has rapidly scaled, it's been amazing to store all of our swag items at the PF warehouse so we no longer need to take up space with it. Overall, it's a quick process from start to finish to produce quality items with a fantastic team supporting you every step of the way. **What do you dislike about Swag Pro (by Swag.com)?** Since we are in different time zones than the PF team, sometimes I wish for responses earlier in the day. **Recommendations to others considering Swag Pro (by Swag.com):** Watch the how-to videos when you're unsure about a process. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** One of the biggest problems was our lack of storage space for swag items in our office. It was a huge relief to get those items out of our limited closet space. Additionally, now that 100% of our team is working remotely, it's incredible to have PF send welcome kits to all of our new hires. We love sending links to our employees day one. ### 47. Cool Company Swag **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Swag Pro (by Swag.com)?** quality of merchandise and customization **What do you dislike about Swag Pro (by Swag.com)?** the shipping took a long time for the package **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** having everyone get the company merch and being able to promote on Linkedin / other social media ### 48. Great quality, awesome customer service, good selection of items **Rating:** 4.0/5.0 stars **Reviewed by:** Lillian C. | Talent & Culture Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Swag Pro (by Swag.com)?** The quality of the products and how helpful the reps are. **What do you dislike about Swag Pro (by Swag.com)?** I do wish the prices were a little lower on some of the items. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** They are helping us deliver quality swag products to our partners. ### 49. Great and easy to use service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Swag Pro (by Swag.com)?** the ease of use to order the shirts for our side and the customers, great sourcing of new items, shipping is on time and accurate, great way to track everything in the system and reporting as well **What do you dislike about Swag Pro (by Swag.com)?** the accounting piece of it, the way we have it set up is difficult for our accounting team to claim but it is improving **Recommendations to others considering Swag Pro (by Swag.com):** Great print fulfillment service and great customer service as well. They handle everything from A to Z. **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** Accounting issues, tracking our orders within the system. Our accounting team needs all of the shipping addresses attached to the invoices and we have just been downloading the reports separately for them. ### 50. Good experience, just looking for something new. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Swag Pro (by Swag.com)?** Quick response times and follow-ups via email **What do you dislike about Swag Pro (by Swag.com)?** Not enough international options with plausible shipping costs compared to others **What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?** They help source quality goods. ## Swag Pro (by Swag.com) Discussions - [What types of branded swag / promotional merchandise can Printfection create?](https://www.g2.com/discussions/branded-swag-and-promotional-merchandise) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do-152c6150-f596-4679-8c64-a375379c93b5) - 1 comment, 1 upvote - [Where can Printfection ship to?](https://www.g2.com/discussions/where-can-printfection-ship-to) - 2 comments, 1 upvote - [What types of customers use Printfection?](https://www.g2.com/discussions/what-types-of-customers-use-printfection) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do) - 1 comment, 1 upvote - [View Swag Pro (by Swag.com) pricing details and edition comparison](https://www.g2.com/products/swag-pro-by-swag-com/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A53%3A45+-0500&secure%5Bsession_id%5D=adc3f0e5-438c-4e8e-93c6-f4d1c6219cd5&secure%5Btoken%5D=ee3f9c5956acf0743a054e92d7df38192d4a1d9e58a8a2feec4c1adf4ef50df5&format=llm_user) ## Swag Pro (by Swag.com) Features **Logistics** - Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Gift Status Tracking - Budgeting **Logistics - Print Fulfillment** - Efficiency - Order Tracking **Agentic AI - Print Fulfillment Services** - Cross-system Integration **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Direct Mail **Testing & Tracking** - Dashboards & Reporting - Campaign Management - Design Management **Reporting** - Spend - Conversion Rates **Platform Data** - Conversion Rate Measurement **Customization - Print Fulfillment** - Integration - Flexibility - Templates **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality** - Inventory Management - Warehouse and Fulfillment - Contact Management - Pipeline Management - Communication Management - Lead Management - Campaign Management **Agentic AI - Direct Mail Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Mailing Services Integration - Printing Services Integration **Additional Functionality** - Content Delivery - Multi-Channel Communication - Alerts/Notifications - Pipeline Reports - Data Synchronization - Contact Database - Lead Nurturing - AI Copilot - Performance Metrics - Prioritization - Lead Qualification - Marketing Automation - Search/Filter - Content Creation **Additional Functionality** - Mailer Templates - Data Import/Export - Mailing List Purchasing - Delivery Tracking - Event Triggered Actions - AI Copilot - Response Alerts - Generative AI - Mailing List Scrubbing - Reporting/Analytics **Integrations** - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration ## Top Swag Pro (by Swag.com) Alternatives - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,379 reviews) - [Kotis Design](https://www.g2.com/products/kotis-design/reviews) - 4.7/5.0 (333 reviews) - [Alyce by Sendoso](https://www.g2.com/products/alyce-by-sendoso/reviews) - 4.7/5.0 (536 reviews)