# Kotis Design Reviews **Vendor:** Kotis **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 325 ## About Kotis Design Streamline your swag: Make, manage & ship from one platform: From employee onboarding to sales prospecting, our all-in-one swag platform supports every team across your organization. Manage everything from a centralized inventory and create unlimited branded portals — no extra tools or vendors needed. One swag platform. Total control. We’ve built a turnkey branded merchandise solution — fully in-house. Say goodbye to juggling multiple vendors. Our integrated Kotis-run warehouses let you store, kit, and ship your swag under one roof, giving you full control and consistency. Smarter fulfillment, faster shipping, lower costs. Our fulfillment centers are purpose-built for swag. With proprietary rate-shopping algorithms, fast turnaround, and global capabilities, we reduce shipping costs and make sure your swag arrives on time — even internationally. We’ll even help your team navigate customs. Bring your swag online — ditch the closet. Replace outdated swag closets with our powerful e-commerce platform. Launch retail-style merch stores, employee portals, and HR kits — all powered by a single inventory. We handle storage, fulfillment, and logistics, so you can focus on your brand. myKotis: Your command center for swag. Manage all your swag projects in one place. No more digging through catalogs — use curated showcases, review and approve proofs, and place orders, all from one user-friendly platform. Integrations and API Salesforce: Send swag directly from Salesforce with our native Salesforce app. Shopify: Pre-built Shopify integration. API: We have a JSON/REST API allowing clients to view inventory, place orders, and view order status. The API can also create one-time use redemption codes if applicable. For teams using Coupa, Kotis fits seamlessly into your procurement workflow. Our punchout integration lets employees shop swag within a governed experience—while finance keeps full control over budgets, approvals, and coding. ## Kotis Design Pros & Cons **What users like:** - Users commend Kotis Design for their **exceptional customer support** , highlighting responsiveness and helpfulness throughout the design process. (16 reviews) - Users appreciate the **ease of use** of Kotis Design, finding it intuitive and perfect for newcomers. (15 reviews) - Users commend Kotis Design for their **fast response times** , ensuring efficient communication and seamless collaboration throughout the process. (11 reviews) - Users commend Kotis Design for their **timely and efficient communication** , enhancing collaboration and meeting needs effectively. (9 reviews) - Users value the **efficient 2-3 week delivery** from Kotis Design, streamlining the entire merchandise process effortlessly. (9 reviews) - Users appreciate the **high-quality products** from Kotis Design, consistently receiving exactly what they expect for their projects. (9 reviews) - Users appreciate the **highly resourceful and responsive team** at Kotis Design, making collaboration seamless and enjoyable. (7 reviews) - Quality (7 reviews) - Time-Saving (7 reviews) - Customer Satisfaction (5 reviews) **What users dislike:** - Users find the service to have an **expensive quarterly platform fee** and surprise costs, impacting overall satisfaction. (5 reviews) - Users express concern over **low quality** , noting issues with graphics and clarity on various products. (4 reviews) - Users experience **organization difficulties** with inventory management and a lack of self-service for rewards and recognition. (3 reviews) - Users find the pricing of Kotis Design to be **on the higher end** , but appreciate the quality and customer service. (2 reviews) - Users express a desire for a **larger selection and variety** of innovative products from Kotis Design. (2 reviews) - Limited Gifting Options (2 reviews) - Users express frustration over the **limited selection** , wishing for more diverse and innovative products available from Kotis Design. (2 reviews) - Time-consuming Processes (2 reviews) - Website Issues (2 reviews) - Email Issues (1 reviews) ## Kotis Design Reviews ### 1. Exceptional Custom Design Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia M. **Reviewed Date:** February 04, 2026 **What do you like best about Kotis Design?** I loved working with Kelsey Madden at Kotis Design. She was efficient, fast to respond, and made everything quick and easy. I appreciated how she answered all my questions in detail, which left me well informed. Designing the bar mitzvah sweatshirt was pretty amazing. Kelsey Madden listened to my suggestions and incorporated them perfectly. The sweatshirt turned out great, and my kid loves the feel of it. I also appreciated Kotis Design's time efficiency and professionalism. They logically explained the timeline for ordering and delivery, which was really helpful. The initial setup was easy, and I got valuable feedback on my ideas for the design. Overall, they were great, and I appreciated everything they did. **What do you dislike about Kotis Design?** Nothing **What problems is Kotis Design solving and how is that benefiting you?** Kotis Design solved my party favor dilemma for my son's bar mitzvah. They were time-efficient, logical, and professional, clearly explaining timelines, order requirements, and delivery. It was informative and smooth. **Official Response from Madison McCausland:** > Cynthia, thank you for taking the time to write this thoughtful review. Designing something special for a bar mitzvah is a pleasure. We appreciate you trusting Kotis with such a meaningful moment and are so glad we could help with your swag! ### 2. Quality Promotional Products with Fast, Accommodating Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Megan G. | Director, Events, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Kotis Design?** Kotis offers quality promotional products and their customer service is better than I have seen. They are very quick, efficient and accommodating. It took no time to onboard with them as a new vendor. **What do you dislike about Kotis Design?** I haven't found any dislikes yet, but I am at the very beginning of our working relationship. **What problems is Kotis Design solving and how is that benefiting you?** Customer event swag, branded promotional items, and ensuring our go to market presence is professional, modern, on brand, and consistent. **Official Response from Madison McCausland:** > Megan, glad to hear the onboarding process was quick and easy and that our team delivered a high level of responsiveness and service. We pride ourselves on providing a seamless customer experience. Our team is excited to continue building the partnership as we grow together! ### 3. User-Friendly Interface, Needs Inventory Precision **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia V. **Reviewed Date:** February 13, 2026 **What do you like best about Kotis Design?** I love the easy to use interface of Kotis Design. It's great for when we're sharing it with people who have never used it. It's just like a basic online shopping experience, so it's very self-explanatory. **What do you dislike about Kotis Design?** I think there are some features to the platform that could be improved, like being able to upload different files or change small things. My other issue is inventory management. It's not always the correct things that are being added back in or out. And we don't always have the most precise counts. **What problems is Kotis Design solving and how is that benefiting you?** Kotis Design helps with inventory management, ensuring our event supplies move in and out smoothly and are restocked accurately. It simplifies managing immediate flag needs and event zones, supporting our logistical needs seamlessly. **Official Response from Madison McCausland:** > Hi Olivia! My name is Madison, and I oversee our customer experience team here at Kotis. Thank you for taking the time to share your feedback, and for calling out the ease of the platform and how it supports your online shopping experience. We’re actively prioritizing improvements that make the platform more self‑service and intuitive, and several of the items you mentioned are already on our roadmap for upcoming releases. We regularly share technical updates with our program admins, so you’ll continue to see enhancements roll out there. On the inventory side, we work closely with our warehouse team to maintain accuracy and can absolutely continue cycle counts to further tighten that up. I’ll have our Platform Team Manager reach out to schedule a feedback call as well. Our in‑house development team relies heavily on feedback like this to keep improving the platform, and we truly appreciate you being a partner in that process. ### 4. Kotis = Improved Culture **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth B. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Kotis Design?** Kotis has been a HUGE improvement from our previous company store. We didn't realize it until we moved to Kotis, but we were actually stunting our own internal culture with our previous vendor. With Kotis, we've been able to Reward & Recognize employees with ease, we're excited about holiday gifts we're already working on (custom ugly sweaters - YES PLEASE), and we're rolling out New Hire store-fronts so our 100% remote employee population can get the swag they want right away upon hire, sent directly to their homes. Our experience to date has been pretty darn awesome! **What do you dislike about Kotis Design?** The only miss we've noticed so far is the opportunity for managers to be able to easily rewards & recognize their employees themselves. Today, managers have to ask HR, HR issues a Gift Card code, and the employee shops. It would be easier if the manager was able to have a budget set-up and had a dashboard where they could process a Gift Card code on their own. **What problems is Kotis Design solving and how is that benefiting you?** Kotis is allowing us to better recognize our employees. We haven't used the service yet, but we're excited to use Kotis for tradeshows as well! ### 5. Exceptional Service with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Kotis Design?** I use Kotis Design for all the swag content for our events. I appreciate their brainstorming ideas and excellent service, which really help. They are very flexible and patient, especially when we have many constituents giving their opinions. Their customer service is top-notch, and the initial setup was extremely easy. I have already recommended Kotis Design to others and would likely do so again. **What do you dislike about Kotis Design?** quality of certain items, like ceramic mugs and how the graphics were glued on. **What problems is Kotis Design solving and how is that benefiting you?** Kotis Design helps by brainstorming ideas and providing excellent service. **Official Response from Madison McCausland:** > Thank you so much for the positive review. I wanted to share a bit more context on our approach. We intentionally focus on higher‑quality, curated items rather than lower‑cost giveaways or endlessly scrolling catalogs. Our goal is to help our clients invest in swag that people actually keep, use, and see long‑term value in. We partner directly with premium retail brands like Marine Layer, Fellow, Lululemon, and more, and we create a custom showcase based on products we’ve personally tested and love along with factors like your budget, quantity and use case. Through Kotis Picks (our take on a Wirecutter‑style review), we highlight best‑selling items and evaluate them on things like quality, feel, fit, wearability after washing, and overall durability. You can explore those picks here: https://kotisdesign.com/kotis-picks. Sometimes these picks are a higher end price point, but a lot of the time we prefer the more budget friendly options that feel expensive. One of my personal favorites right now is the Cutter & Buck Coastline 1/4 zip. Our CEO just posted that this Stanley Stella shirt is the best shirt he's ever worn: https://stanleystella.com/en-us/creator-2-0-vintage-satu041#color=1401 Thanks again for the feedback - our team is here to help guide you toward swag that delivers real return and that you're happy with so please reach out to me directly if I can help further. ### 6. Effortless Merch Creation with Intuitive Platform and Quality Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Kotis Design?** What I like best about Kotis Design is how simple they make the entire merch process. As a user, I can quickly browse options, customize designs, and place orders without dealing with complicated steps or slow turnaround times. Their platform feels intuitive, the product quality is consistently strong, and everything arrives looking exactly the way I expected. It saves me time, keeps things organized, and makes creating branded items feel effortless. **What do you dislike about Kotis Design?** One thing I dislike about Kotis Design is that some customization options can feel a bit limited depending on the product. **What problems is Kotis Design solving and how is that benefiting you?** Kotis Design helps solve the challenge of managing branded merchandise without the usual hassle. Instead of juggling multiple vendors, design tools, and shipping timelines, everything is centralized in one place. Their platform streamlines ordering, customization, and fulfillment, which saves me time and reduces errors. Having reliable product quality and consistent delivery also gives me peace of mind, since I know whatever I order will arrive looking professional and ready to use. This makes it much easier to support events, teams, or client needs without last-minute stress. ### 7. Fantastic Swag Solutions with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kennedi J. | Learning and Development Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Kotis Design?** I like how the representatives are very welcoming and quick to respond to my inquiries or requests. Also, there is a great variety of options and brands to choose from. The catalog is huge and it feels like they have just about everything. The platform is very straightforward and easy to navigate, making it simple to order from. **What do you dislike about Kotis Design?** Nothing. I thought everything was great. **What problems is Kotis Design solving and how is that benefiting you?** Kotis Design lets employees buy branded swag for the office and safety clothing for field employees. **Official Response from Madison McCausland:** > Kennedi, We really appreciate you taking the time to share your review. It’s great to hear that our team has been responsive and easy to work with, that’s something we genuinely care about. We’re also glad the platform and catalog have been helpful. We put a lot of thought into making it easy to navigate while still offering a wide range of brands and options, so it’s always nice to hear that’s coming through. Thanks again for trusting Kotis. We’re excited to keep supporting you and your team on future projects. ### 8. Excellent Service with a User-Friendly Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. **Reviewed Date:** November 07, 2025 **What do you like best about Kotis Design?** I have been using Kotis Design for several years to order products for company events, and I know I can always rely on receiving high-quality products from dependable suppliers. I love the easy-to-use order portal, which makes the process straightforward and smooth. The Kotis Design team consistently provides great customer service, responding quickly to any questions or concerns I have. I also appreciate that their design team does a fantastic job of placing logos on products, and I've never needed to request changes when reviewing proofs. I feel confident submitting my orders, knowing they are in good hands, and that I will receive them when I need them. **What do you dislike about Kotis Design?** Currently, the Kotis team sends out purchase estimate invoices via email and sometimes I have to ask for the estimate more than once. If the estimate could be uploaded into the portal and attached to my order with an automated email notification indicating it's available for download, this would streamline the process and likely increase the speed at which a purchaser receives their estimate, which would also decrease the wait time to get a purchase order created and shared back to the Kotis Design team so they can send the order to production. Additionally, being able to go into the order and populate the PO number once available so that the order can be finalized would also speed up the entire process versus having to email the Kotis team to share the PO number.. **What problems is Kotis Design solving and how is that benefiting you?** I find Kotis Design ensures high-quality products and excellent customer service, with an easy-to-use portal and responsive support. The efficient design team quickly places logos on products. Improvements in invoice processing could speed up order finalization. ### 9. Very responsive customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Kotis Design?** Working with Kotis Design has been a great experience. My account manager has always been incredibly quick to respond to all of my (many!) questions and requests, and I’ve really appreciated the responsiveness. Proofs are always turned around quickly when I ask for them, which makes the whole process smooth and stress-free. On top of that, everyone I’ve interacted with has been super friendly and easy to work with. Overall, I’ve found the team to be reliable, professional, and genuinely pleasant—I would definitely recommend them! **What do you dislike about Kotis Design?** The quarterly platform fee is quite high **What problems is Kotis Design solving and how is that benefiting you?** Kotis makes it easy to keep all of our branded items in one place. Instead of trying to store and ship everything myself from home, they warehouse our materials and send them wherever they’re needed. This saves me time, space, and stress, while ensuring everything gets where it needs to go quickly and reliably. ### 10. Exceptional Service with Room for Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Ian M. **Reviewed Date:** December 12, 2025 **What do you like best about Kotis Design?** I used Kotis Design very recently to order 30 hats for my team and the service reps are fast and responsive, always there for me. What I really appreciate is that we didn't have much team swag before, but now everyone on the team has a branded product thanks to Kotis. Also, the initial setup of Kotis Design was very easy! **What do you dislike about Kotis Design?** I didn't catch the $150 digitization fee until after I got the invoice—this is mostly on me, but I wish that was a little more clear. **What problems is Kotis Design solving and how is that benefiting you?** We didn't have much team swag, but now everyone has a branded product thanks to Kotis Design. ## Kotis Design Discussions - [Do you plan to add a form or survey feature?](https://www.g2.com/discussions/33375-do-you-plan-to-add-a-form-or-survey-feature) - 1 comment, 2 upvotes - [View Kotis Design pricing details and edition comparison](https://www.g2.com/products/kotis-design/reviews/kotis-design-review-12310525?section=pricing&secure%5Bexpires_at%5D=2026-05-21+06%3A50%3A37+-0500&secure%5Bsession_id%5D=b786fc8c-7913-4955-8bcb-bb4168907ba9&secure%5Btoken%5D=9be2a99279b50c79ce59ef33be6fb4abf014acd0bea1e63b44f5eb18f329370c&format=llm_user) ## Kotis Design Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Kotis Design Features **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Gift Status Tracking - Budgeting **Logistics - Print Fulfillment** - Efficiency - Order Tracking **Agentic AI - Print Fulfillment Services** - Cross-system Integration **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Digital Advertising - Direct Mail **Reporting** - Spend - Conversion Rates **Platform Data** - Conversion Rate Measurement **Customization - Print Fulfillment** - Integration - Flexibility - Templates **Campaign Planning** - Strategy Mapping - Prioritized Accounts - Trending Accounts - Sales Activation **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality** - Inventory Management - Warehouse and Fulfillment **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration ## Top Kotis Design Alternatives - [Printfection](https://www.g2.com/products/printfection/reviews) - 4.4/5.0 (354 reviews) - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,237 reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - 4.5/5.0 (1,041 reviews)