Podium Reviews & Product Details

I love that Podium lets me call and text from our office number even when I'm in the field, which is a huge help. Being able to save the templates is also something I like, as it makes communication more efficient. I find it really easy to send payment requests and use tap-to-pay on the spot, which makes handling transactions smoother. The initial setup was easy, which is always a plus. I've even recommended Podium to others and would rate it a 10 out of 10. Review collected by and hosted on G2.com.

One thing I've noticed, though it's not a major deal, is that Podium retracts the gate codes when it records the calls. When I'm calling and the customer provides the gate code over the phone, if I can't remember it or didn't write it down, I can't go back and listen to the call to get it because it's blanked out. Review collected by and hosted on G2.com.

I find Podium easy to use, especially for our techs in the field. The features I value most are the ability to create estimates and invoices, as well as the text follow-up feature and the AI answering service when we can't get to the phone. These functionalities solve critical problems like scheduling and missed call follow-ups, making our workflow much smoother. Review collected by and hosted on G2.com.

I find it a bit frustrating that I can't apply more than one payment to an invoice, and once a payment is received, I'm unable to edit the invoice if I need to add any additional wording. The initial setup of Podium was also a pain, but fortunately, the team worked tirelessly to get it going. Review collected by and hosted on G2.com.

I really appreciate Podium for its reliable phone system and solid customer service. We've used a lot of different phone systems, and the support with Podium stands out. It's been very reliable for us, even for after-hours use. I also like the straightforward user interface, which made setup pretty simple. Having a solid support team to get us up and running was a big plus. Review collected by and hosted on G2.com.

I think Podium could improve in a few areas. I'd like to see it handle more of our scheduling because the current system for field management doesn't feel quite ready yet. It seems a bit limited in that aspect. While there have been improvements, I think they're getting closer, but it's something we're watching for in the future. Review collected by and hosted on G2.com.

The Podium staff have been amazing to work with and have worked very hard to solve any issues which have came up. Review collected by and hosted on G2.com.

The AI agent settings were not good at first, but Podium has been slowly improving these. The AI agent can still be very irregular about timely responses. I wish there was a feature to help the AI agent learn who is another employee vs a client. The phones + software have also been intermittently unstable. Review collected by and hosted on G2.com.

User interface is very intuitive and easy to train new team members on how to use the software. Overall performance and reliability has met expectations. Integration with our Field Management Software has streamlined messages for appointment reminders, and allowed automation for review invitations and follow-ups. Review collected by and hosted on G2.com.

No major complaints about the software, the only dislike I would mention is not really anyone's fault. With any growing company, team members are moving around and into different roles. Our account manager has changed multiple times since we joined with Podium. They have all been great, but a bit more consistency would be nice. Review collected by and hosted on G2.com.

Podium has been an incredible and reliable asset for our agency: Showery Insurance, offering an intuitive UI and seamless integrations that completely eliminated our manual data entry. The platform's amazing performance ensures our agents receive real-time notifications, which is crucial when handling time-sensitive quotes and claim notifications from the client. We've seen an undeniable ROI through a massive spike in our Google review volume and inbound local leads. Additionally, the smooth onboarding process and helpful support team made getting our text lines compliant completely stress-free. From its smart AI-assisted features to its reliable dashboard, Podium is the ultimate communication tool for a modern insurance agency. Review collected by and hosted on G2.com.

While Podium is a powerful tool, the steep monthly pricing can be difficult for a local agency like Showery Insurance to justify if every feature isn't being aggressively utilized. Our biggest hurdle has been integrations, as the platform lacks deep, native connectivity with specialized insurance management systems like Applied Epic or AMS360, requiring complex workarounds. Additionally, the dashboard can feel cluttered for our agents, and the text format frequently struggles with sending the large PDF policy documents central to our workflow. We also found that the AI-assisted response tool lacks the specific industry nuance required for complex insurance terminology, requiring heavy manual editing from our team. Finally, while their support is helpful, the onboarding process lacked a deep understanding of the strict TCPA compliance and opt-in regulations unique to the insurance sector. Review collected by and hosted on G2.com.

We love Podium for its AI assistant. It has helped our company immensely by scheduling appointments directly into Housecall Pro, and it has saved us a lot of time because “Olivia” can handle many issues without our intervention. If we ever need help, Support is very responsive. The software is also very user-friendly, so a lot of the day-to-day work feels easier and more manageable. Review collected by and hosted on G2.com.

It's a little pricey, it's the one downside. Review collected by and hosted on G2.com.

What I liked most was how easy it made customer communication in one place we were getting messages from different channels before and it become Messy pretty quickly. Podium help organise reviews, texts and customer interactions without needing to jump between tools all day. The tool is very easy to use and smooth interface and the review request feature also work the better than I expected we started getting more customer feedback consistently after using it for a week. Review collected by and hosted on G2.com.

As such no dislike in this platform but the pricing can feel a bit High like especially for small businesses that may not use every feature included so I guess pricing can be better for small businesses and freelancer. Review collected by and hosted on G2.com.

I like that Podium instantly picks up missed calls and starts responding, even though it can be a bit much at times. The automatic Google reminder is also great, and I find the texting feature with customers very valuable. The initial setup was pretty good, and it's more affordable than what we used before. I also use it with Housecall Pro. Review collected by and hosted on G2.com.

Sometimes Podium's feature to respond to missed calls is just too much. It also repeats questions to customers who have already answered them, like asking if they are the homeowner even when they are existing customers. Review collected by and hosted on G2.com.

I find Podium really enhances our day-to-day operations by helping us categorize and organize customer interactions, so nothing falls through the cracks. I appreciate the added benefit of easily managing customer reviews—across our profiles, we've garnered over 300 reviews. The interface is something I particularly like for its ease of use. Setting up Podium was very easy, as they guided us through the process, and we were operational within a couple of days. Review collected by and hosted on G2.com.

The ai guy texts when we don’t want him too Review collected by and hosted on G2.com.