# How do you handle Podium support delays when your phone system is down?

Podium’s technology had some good points, but the customer service made it hard to get value. Support responses took weeks, and the phone system was down regularly with no calls or emails returned. For something as critical as a phone system, that kind of downtime and lack of help is a dealbreaker. If you’ve used Podium, how responsive was support for you, and what did you do when issues weren’t getting resolved?

##### Post Metadata
- Posted at: 3 months ago
- Author title: CEO
- Net upvotes: 1



## Related Product
[Podium](https://www.g2.com/products/podium/reviews)

## Related Category
[AI Chatbots](https://www.g2.com/categories/ai-chatbots)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4