---
title: Plumsail HelpDesk Reviews
meta_title: 'Plumsail HelpDesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how Plumsail HelpDesk works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 19
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Plumsail HelpDesk Reviews
**Vendor:** Plumsail  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 19
## About Plumsail HelpDesk
Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it!



## Plumsail HelpDesk Pros & Cons
**What users like:**

- Users find Plumsail HelpDesk to be **intuitive and easy to use** , allowing for quick setup and effective reporting. (3 reviews)
- Users find the **easy setup** of Plumsail HelpDesk to be intuitive, facilitating a smooth user experience. (2 reviews)
- Users value the **seamless SharePoint integration** of Plumsail HelpDesk, enhancing usability and data accessibility in reporting. (2 reviews)
- Users appreciate the **view customization flexibility** of Plumsail HelpDesk, enhancing their ticket management experience. (1 reviews)
- Users value the **customization flexibility** of Plumsail HelpDesk, enhancing their overall user experience and efficiency. (1 reviews)
- Intuitive (1 reviews)
- Simple Use (1 reviews)
- Tracking Ease (1 reviews)
- User Interface (1 reviews)
- Visibility (1 reviews)

**What users dislike:**

- Users face challenges with **contact management** as they cannot manage all Plumsail HelpDesk sites from a single location. (1 reviews)
- Users face **formatting issues** that hinder functionality, often attributed to SharePoint's limitations and slow updates. (1 reviews)
- Users face challenges with **poor reporting** , particularly due to limitations in setting custom date ranges for reports. (1 reviews)
- Users experience **time delays** in status updates, particularly due to dependencies on SharePoint, affecting their workflow. (1 reviews)
- Users experience **slow status updates** and find manual agent assignment cumbersome, impacting overall workflow efficiency. (1 reviews)


## Plumsail HelpDesk Discussions
  - [How do you make a HelpDesk App in 8 hours with Powerapps?](https://www.g2.com/discussions/how-do-you-make-a-helpdesk-app-in-8-hours-with-powerapps)
  - [How do I create a help desk in SharePoint online?](https://www.g2.com/discussions/how-do-i-create-a-help-desk-in-sharepoint-online)
  - [Does Office 365 have a ticketing system?](https://www.g2.com/discussions/plumsail-helpdesk-does-office-365-have-a-ticketing-system)

- [View Plumsail HelpDesk pricing details and edition comparison](https://www.g2.com/products/plumsail-helpdesk/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-23+14%3A31%3A55+-0500&secure%5Bsession_id%5D=254f871d-54b7-4a4e-8c08-83e91681a192&secure%5Btoken%5D=e41d8ceee66c24a9e29c462c3eedabc05496a895cea95927aff0910a5da9277b&format=llm_user)
## Plumsail HelpDesk Integrations
  - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)

## Plumsail HelpDesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Plumsail HelpDesk Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews)