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- Ticket system fundamental simplicity
- View customization flexibility
- Seamless Azure integration for orchestration
- Internal web-widget features for improved ticket state visibility
- Swift setup process
- Straight forward customer feedback for internal IT progress milestones Review collected by and hosted on G2.com.
- Status updates are slow to update (likely more of a SharePoint dependency during SMTP close out)
- Manual agent assignment is clunky as it must be adjusted using SharePoint grid view or otherwise updated within the ticket (building out solid auto assignment would greatly reduce this though of course)
- Installer wizard had minor hiccups but the support team was responsive
**Note much of this could be the limitations of SharePoint but overall Plumsail works quite well** Review collected by and hosted on G2.com.
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